HPads sign-in

Jump to Last Post 1-5 of 5 discussions (11 posts)
  1. profile image0
    SirDentposted 12 years ago

    Can't sign in to view payment history.  Keep getting the security question page even after I answer the question.  It just resets and asks anither.

  2. SandyMcCollum profile image63
    SandyMcCollumposted 12 years ago

    I'm having the same problem, only I've never given the name of my best childhood friend. I wouldn't have answered that. Can anyone help?

  3. Jason Menayan profile image61
    Jason Menayanposted 12 years ago

    Hi,

    Sorry you're having troubles. It could be browser-related:
    http://hubpages.com/faq/#hpads-security-questions

    1. profile image0
      SirDentposted 12 years agoin reply to this

      I am using IE8 and Google Chrome.  I can't sign in to HP ads on either.  When I answer the security question and click submit, it all resets and asks me the question again, someimtes one of  my other security questions.

      1. Jason Menayan profile image61
        Jason Menayanposted 12 years agoin reply to this

        SirDent, as a temporary measure, can you try on Firefox, too? I suspect it's a browser compatibility issue. If Firefox doesn't work, please let me know and I'll see if there is something else going on.

        1. profile image0
          SirDentposted 12 years agoin reply to this

          I downloaded Opera and tried it and get the same results.  I will download Firefox and see what happens.

          1. Jason Menayan profile image61
            Jason Menayanposted 12 years agoin reply to this

            I'm sorry about that. Edward pushed out a fix late Friday, and maybe that would work; have you tried since last night on IE and Chrome?

        2. profile image0
          SirDentposted 12 years agoin reply to this

          It works in Firefox.

          1. profile image0
            SirDentposted 12 years agoin reply to this

            It still doesn't work in IE8 or Google Chrome.

  4. Jason Menayan profile image61
    Jason Menayanposted 12 years ago

    OK - I'm glad you have a temporary workaround with Firefox. I'll let Edward know. Thanks for your patience.

  5. PaulaHenry1 profile image65
    PaulaHenry1posted 12 years ago

    worked fine for me on IE and Chrome

 
working

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