RESOLVED : Can't edit my hubs

1. 72

   ifirdousposted 11 years ago

   I am trying to edit my hubs and it is not working.  Tried on  two different browsers  IE  and chrome cleared cookies restarted the computer.. still no luck.  can anybody help??????

   replyreport
   1. 86

      Simone Smithposted 11 years agoin reply to this

      I just had a go on Chrome and it works OK for me, though Matt M is much better at troubleshooting these things. He'll have a look as soon as he gets in!

      replyreport
   2. 70

      Matthew Meyerposted 11 years agoin reply to this

      @ifirdous  Sorry to hear you are having problems editing your Hubs content.
      When you say it "is not working" what specifically are you encountering issues with?  Are you getting an error message of some kind?
      Usually cookies don't have much effect on site issues, but clearing your browser cache might fix some things.
      
      If you have a specific error or detailed issue, we can do some further research to determine what the issue might be.
      
      Here are some general tips to try.
      
      Clear your browser cache.
      Reboot your computer.
      Does the issue persist with a different browser like Firefox 19?
      
      Without further detail my guess would be the issue is related to your browser, computer, and/or network connection.
      
      Here are some further browser troubleshooting steps:
      http://hubpages.com/learningcenter/Diag … r-problems
      http://hubpages.com/forum/topic/99079

      replyreport
      1. 72

         ifirdousposted 11 years agoin reply to this

         Thanks for the reply Mathew.
         Actually, this is what is happening, when I click on the edit button I only see the wheel and at the bottom of the screen it says "waiting for hubpages.com...." and the page doesn't load at all.  I cleared the cache, rebooted the computer,  updated chrome but its still the same.

         replyreport
         1. 56

            poetvixposted 11 years agoin reply to this

            I'm having the exact same problem.  It's only on one specific hub that is yet to be published.  I tried on Internet Explorer and on Firefox, neither would work but both worked on other hubs.  It just started last night.  I don't know what's up.  Like you, I have done the history dumps and cache clears but to no avail.  If you figure it out, I would love a heads up.

            replyreport
            1. 70

               Matthew Meyerposted 11 years agoin reply to this

               Can you please provide the title of the specific Hub with which you are having problems?

               replyreport
               1. 56

                  poetvixposted 11 years agoin reply to this

                  It was this one...
                  http://poetvix.hubpages.com/hub/POTUS-S … an-Acronym
                  But, it is working fine now.
                  I have to say, HubPages is fast about jumping on problems.  Love it!

                  replyreport
                  1. 70

                     Matthew Meyerposted 11 years agoin reply to this

                     Glad to hear the issues are no longer affecting your Hub!

                     replyreport
         2. 70

            Matthew Meyerposted 11 years agoin reply to this

            @ifirdous
            We had some issues over the weekend that it appears have since been resolved.
            Are you still having problems editing your Hubs?

            replyreport
            1. 72

               ifirdousposted 11 years agoin reply to this

               Thanks Mathew 
               The problem has been resolved. Everything is working fine now.

               replyreport
               1. 70

                  Matthew Meyerposted 11 years agoin reply to this

                  Glad to hear you are up and working!

                  replyreport
2. 89

   Bishop55posted 11 years ago

   Same here.  I'm getting a error message.  It seems to only be happening on the hub I'm working on.  go figure.

   replyreport
   1. 70

      Matthew Meyerposted 11 years agoin reply to this

      If you are still having problems with your Hub, could you provide the title and/or URL foe the specific Hub?  We can then do some additional research.

      replyreport
3. 60

   francisassissiposted 11 years ago

   I have been with that problem before. As soon as problem arise, normally, I am always alert and do everything I can to solve the problem.
   
   Try these options:
   1. Check the JavaScript update. Sometimes java function badly and needs to be updated to tune all applications well.
   2. Uninstall your browsers and then update your browsers.
   3. Check the zooming of your browser. There were times when I was looking for the buttons and end up zooming in too much hide the buttons around.
   4. Restart your PC.
   5. Clear all history and cache, including cookies of your browser.
   6. Disable addons or extensions on your browsers that may affect the proper running of HP applications.
   7. Update your Windows OS.
   8. Reformat Windows OS if you haven't reformat it for 6 months.
   9. Chrome browser is the best for HP applications.
   10. Check  your internet connection. Many times I have tried that if you have slow internet, HP page won't load completely and an error message will display.
   
   I hope you can find the answer to your problem.

   replyreport