I Need a computer geek, specializing in wireless :)

1. 61

   Jane@CMposted 14 years ago

   We have three computers. My laptop is wireless and I have my son's desktop set up to remotely run from the router that is on our main pc.
   
   PROBLEM:  Every time our home phone rings my son & I loose our internet connection.
   
   Yes, I have the 2-wire connectors running off of each home phone.
   
   Yes, I've contacted our internet provider who is also our telephone provider & I leave them stumped.  I requested new connectors for the phones, but they don't think that is the problem.
   
   No, the main PC does not use a phone connector.
   
   I am pretty good at troubleshooting these things, but this one has me stumped and pisses me off if I'm writing a hub inline and I loose my connection because its that time of year for every telemarketer in the world to call my house!
   
   Thoughts, suggestions, tips?

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   1. 69

      ledefensetechposted 14 years agoin reply to this

      If you're using a cordless phone, the channel the 2.4 GHz phone uses and your wireless router are the same.  So your internet kicks off.  You should be able to set your phone to use one channel and the same thing with your wireless router.  Set them to different channels and the problem will go away.  Or you could upgrade to a 5.8 GHz phone or downgrade to a 900 Hz phone.  Or you could use a corded phone, not cordless.

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   2. 71

      dyonderposted 14 years agoin reply to this

      Yes, I have the 2-wire connectors running off of each home phone.
      
      
      Do the 2-wire connectors run from the wall outlet then split to a telephone line going to the phone and an internet line going to the router? If so, try switching the lines on the splitter. I had the same problem with mine until I did.

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      purduejimposted 14 years agoin reply to this

      I am assuming you have as DSL, not a Cable modem.  If so does the phone have the little line filter on it?

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   4. 79

      LiamBeanposted 14 years agoin reply to this

      Since the phone line and internet connect (likely) both run from the same device (a modem or router the provider supplied) I suggest exchanging the modem/router.
      
      I haven't heard of this happening before, but your provider gets a nice break on those things and some of them are very cheaply made.

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   lrohnerposted 14 years ago

   Switch to cable?

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      Jane@CMposted 14 years agoin reply to this

      We are dropping everything that is not a necessity right now, so cable isn't an option! 

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         Cirdonposted 14 years agoin reply to this

         Just out of curiosity, are you using a second line dedicated to Internet use (and nothing else)? If so, you might want to see if your cable service providers in your area offer a comparably-priced "lite" Internet offer, especially if your phone service is already through them (many phone companies also offer Internet; this is also assuming you don't have cable TV, but if you do have cable TV still, and you're using two different providers, you might want to consider consolidating it all with one of the providers). Bundle offers can sometimes result in a cost savings, and you'll also get more bandwidth for Internet, which it sounds like you might need if you have several people that access the Internet on a regular basis.

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3. 65

   palmerlarryrayposted 14 years ago

   Are you using cordless phones?  Try changing the channel on either the router or the phone and moving them further away from each other.  My old Linksys wireless router used to do the same thing and we discovered it was my cordless phone creating interference.

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   1. 61

      Jane@CMposted 14 years agoin reply to this

      Thankyou!
      
      Yes, both phone are cordless, one is on the main floor two rooms away from the router and the other upstairs.
      
      I'll go research changing the channel on the 2-wire router, I'm pretty sure I can't on the cordless phones (they are really old).

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4. 63

   Manna in the wildposted 14 years ago

   802.11 at 2.4 GHz uses certain channels. It's likely that the phone also uses 2.4GHz and floods the air with interference. Change channels on the phone and/or the wireless access point if you can find out how. On the AP the channels could range from 1 to 11. Try using channel 1. You could also move the phone and AP far apart - that might help.

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5. 40

   ttcableguyposted 14 years ago

   Yes I have to agree with dyonder it has to do with the router syncronization the router has to be plugged directly into the wall jack without filters all other phones must pass through filters. If phones are plugged direct every time the router sync and the phone rings it bumps the sync off until the call is over filters alllow the phone call to use a different frequency

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6. 56

   dablufoxposted 14 years ago

   If you have a number of phones in the house 2 or more, a monitored alarm system, cable tv or fax using the telephone line, you may need to get a central filter.
   
   Try connecting a patch cable (network) cable to your router and get someone to ring you. If the internet drops out its not the wireless, its the phone line.

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7. 61

   Jane@CMposted 14 years ago

   The router is plugged directly into the wall. We don't have cable t.v. or cable internet.  The phones both have filters.  We did not have this problem with our old router, but when they upgraded our router to a 2-wire, the trouble started.  I used the new filters they sent with the new router and have even tried going back to the old filters.
   
   I need to research how to change the channel.
   
   Great info all..thanks!!!

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8. 60

   awirelessbusinessposted 14 years ago

   Hard to diagnose remotely in a forum, but when you said it started after they "upgraded" you to a two wire router, it tipped me to a problem that may be related to power over ethernet. If they needed, or wanted, to pull power for your equipment and you didn't have a proper non-interfering outlet available, they may have used a power over ethernet configuration. PoE, which can use either the free wires unused in your ethernet cabling, or a mixture of free wires and non-free wires that are also used for wired ethernet communications. They should not leave without checking that anything changed works well for you, but sometimes companies do something for their own convenience hoping you won't follow up on it too much. Unless you have newer routers, etc that follow both the 2.4 and 5 standards, you may be out of luck as far as changing frequences easily. The chipset in any router you now use would have to be compatible with the new equipment too. Standards are expected with the N protocol soon, so maybe this incompatibility will end soon. G, B and earlier versions are on their way out and I wouldn't invest too much in those. The other posts have given you some of the things you should be aware of. Good luck with your problems!

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   dxristoposted 14 years ago

   It is probably a problem with the line wire that comes to your house from your local telephone compqany. It probably needs cleaning or they have to replace it with a new one. I am sure they will find it defected when they check it out.

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    L3B0posted 14 years ago

    Youtube your problem, videos often help me when stuck

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