Adsense Earnings

1. 81

   Amanda Severnposted 15 years ago

   My entire Adsense earnings up until the beginning of July have disappeared in a 'balance transfer'. No explanation has been given for this and I've searched right through the help topics on Adsense but can't find a clue as to what's going on. It's taken me over 11 months to accrue around £20, admittedly not a huge amount, but I don't relish the idea of starting again from scratch. Does anyone know what might be going on? Is this standard practice or am I just missing something here?

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   1. 58

      Mrvoodooposted 15 years agoin reply to this

      Hey Amanda, I know there's been some pretty dodgy stuff going on lately over at Google, there's been hundreds of people who have had 'some' money vanish from their accounts, and hundreds more who claim they haven't been paid in up to four months, all of which makes me very concerned.  But you're the first I've heard of who has had the whole lot vanish, this usually only happens when they close a publishers account and repay the funds to advertisers (I believe), but you'd have received an e-mail from them had that happened.  Sorry that wasn't much help, I'd say contact Google, but apparently that's nigh on impossible.

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      1. 81

         Amanda Severnposted 15 years agoin reply to this

         Thanks MrVoodoo, I looked at the message board on the Google help forum, and there were lots of reports of missing amounts of 10$ or so, but no one with this specific problem. I always imagined that Google was rock solid when it came to stuff like this, and I'm quite concerned that it may not be!

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2. 60

   darksideposted 15 years ago

   On the 15th of each month if you have over US$100 in your account it will get paid out to you (though it usually gets transfered at the end of the month).
   
   Though you have said you had £20.
   
   When you log in it should show your earnings page for today and below "Today's Earnings:..." is a link that says View payment history
   
   Check that out to see if there is record of the missing funds.

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3. 81

   Amanda Severnposted 15 years ago

   I have looked there already Darkside. Trust me, I must have viewed virtually every page on the site searching for an explanation. The only hope I have is that it might be a mistake. Earlier the amount was shown in brackets on the payment history, and marked as a debit. I looked again just now, and see that it is now appearing as a credit, cancelling out the previous entry, but the amount has still vanished from my totals to date, and the account is showing just the figure earned since the beginning of this July.

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4. 58

   Mrvoodooposted 15 years ago

   Holy Shit, you're right, I've lost a £1000
   
   I know they've been fucking up left right and center over there but WTF!!!!

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   1. 81

      Amanda Severnposted 15 years agoin reply to this

      Jeepers!! That's serious cash! It makes my measly score look quite pathetic. Is there any explanation offered on your account?

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      1. 58

         Mrvoodooposted 15 years agoin reply to this

         Yes, sort of (but not really) they've changed the option from
         
         amount earned: all time
         
         to
         
         Amount earned: since last payment
         
         And there seems to be no way of viewing the all time amount any more, all options have vanished and been replaced by last payment, I like you have not had a last payment, I have been losing more and more trust in Google rapidly, but this?!? And as usual no explanation what-so-ever.

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         1. 81

            Amanda Severnposted 15 years agoin reply to this

            That's exactly the layout that I encountered. Perhaps they're re-jigging the format, but have made a hash of the calculating side of things. I'm not too frantic over the cash as it's only a relatively small amount, but I still don't like to think I've been diddled, especially without an explanation even if it's only a feeble one.

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            1. 58

               Mrvoodooposted 15 years agoin reply to this

               Perhaps, although I haven't had much faith in their solving of problems recently, and as you can imagine I am a little frantic, lol, anyways, I'll let you know if I hear anything or anything changes.
               
               * Strangely nobody else seems to have reported this issue, very odd.

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               1. 81

                  Amanda Severnposted 15 years agoin reply to this

                  Maybe not everyone checks too often, or perhaps it's a UK problem, but even if that were the case, there are quite a number of UK hubbers now. Certainly a lot more than when I first joined Hubpages.

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               2. 86

                  viryaboposted 15 years agoin reply to this

                  I have the same problem, as do so many others. Go to the Google adsense forum and you will see complaints on this. GALORE. The complaints are so many, i think google WILL do something about it. Because many are complaining, i feel a bit better about it.

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         2. 60

            darksideposted 15 years agoin reply to this

            Try this link.
            
            The "Choose date range" has "all time" in there.

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            1. 58

               Mrvoodooposted 15 years agoin reply to this

               Cheers for that Darkside, yes it is still showing in there, which is kind of a relief, however the fact that it seems to think that it's already paid me the £1000 is a little worrying, but I'm hoping that that can be sorted out, although I guess it will mean trying to get hold of Google somehow.
               
               My heart attack has subsided a little for now.

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               1. 81

                  Amanda Severnposted 15 years agoin reply to this

                  Thanks Darkside, my total is still there, even though everything up until 1st July is showing as a balance transfer in the other reports. Hopefully when I eventually hit the payment threshold I'll still get paid in the normal way. It's still a little worrying though.

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   2. 69

      lrohnerposted 15 years agoin reply to this

      Um, you made £1000? I bow in your greatness. (Unless, of course, it took you 10 years to make that much...) 

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      1. 58

         Mrvoodooposted 15 years agoin reply to this

         More than a £1000, that's the amount that vanished, but it has taken me awhile, not ten years though, lol

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5. 66

   BristolBoyposted 15 years ago

   I am also UK based and I appear to have the full amount in my account.  However, I still get my moneys quoted in dollars as I didn't trust the transfer system to displaying in pounds to work properly!  Hopefully it all gets sorted.  Just checked on Twitter as well and can't seem to find any reference there.

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6. 58

   Mrvoodooposted 15 years ago

   Well it appears the money is still there, you just have to check under advanced reports, the 'all time' option is still in there, not sure if this will present a problem when it's time to cash out though.

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   1. 66

      BristolBoyposted 15 years agoin reply to this

      Thats excellent news!  At least you don't have to try and deal with Adsense customer service.  Hopefully you will be able to withdraw your money. 
      
      I'm guessing you didn't earn that money just from Hubpages!  If so I need to ask your advice!

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      1. 58

         Mrvoodooposted 15 years agoin reply to this

         Yep, very good news cheers BristolBoy (as long as I can withdraw it), am just down the road from you in Burnham-on-sea near W-S-M, I was dreading having to try and contact customer service, lol
         
         Um, nope not from HP, I think about £4 from here, lol

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         1. 66

            BristolBoyposted 15 years agoin reply to this

            I know it well!  I shall have to add you to my UK hubbers hub first thing in the morning!

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            1. 58

               Mrvoodooposted 15 years agoin reply to this

               Cool, thanks BristolBoy, I'll go check that hub out and see who else we have from the UK floating around.

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7. 87

   Marisa Wrightposted 15 years ago

   Mr Voodoo, are you earning so much that $1000 is just one month's earnings?
   
   I have mine set to pay as soon as I hit the threshold.  I don't like the idea of letting Google hold on to my money, when there's always a risk of something going wrong.

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   1. 77

      Lissieposted 15 years agoin reply to this

      She's totally right on this- don't use Google as a bank - make sure you get what you are owed - this goes double for paypal - never run a high balance in that account either

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      1. 87

         Marisa Wrightposted 15 years agoin reply to this

         Please explain?  I've left some money in Paypal because it's in US dollars and I don't want to incur the cost to transfer it to my bank account - Murphy's Law dictates that the minute I do, I'll want to buy something off eBay!

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8. 70

   bigmikehposted 15 years ago

   There is a response on the Adsense forum here
   
   Google Help > AdSense > Discussions > Payments
   
   which says:
   
   Please be assured that the earnings are still in your account. The line 'Earnings (Jul, Balance Transfer)' only indicates that these earnings have been 'transferred' from the previous reporting currency to the new one. This amount will be included in any future payment you receive.
   
   I thought it was just an internal transfer by Google as many in the UK (including me) changed currency. This seems to confirm it.

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   1. 81

      Amanda Severnposted 15 years agoin reply to this

      Phew! That's good to know. I was beginning to suspect that that might be the case when I saw fellow Brits were having the same problem, but it did have me flustered when I first saw my money vanish!

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