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Participate in a Workplace Communication, part 4

Updated on June 23, 2011



The illustration to the right shows the flow of communication:

Sender (encoder)






Communication involves:

  • A sender who has a message or idea which they wish to send (source, transmitter, speaker, encoder)
  • A message which is sent between the sender and the receiver (idea, thought, topic)
  • A channel and medium (face to face, telephone, letter, form) by which the message is sent (medium)
  • a receiver who receives and understands the message (listener, decoder)
  • feedback passed from the receiver to the sender showing that the message has been received and understood (reaction (non-verbal)


The Communication Model:


At the end of the activity the leaner should be able to:

1 Illustrate the flow of communication


Information sheet

Activity sheet


1. Read information sheet no. 2 “The Communication Model”

2. Follow instruction carefully

A. See if you can draw a flow diagram that represents the process of

Communication. Compare your answers with the others if necessary read

information sheet no. 2 “Communication Model”


In a workplace situation, a worker interacts with people occupying different position that is from janitor to manager. Likewise, communication is the best, to give receive and have a feedback on the ideas being communicated. As part of the organization, it is very important to be aware on how a message flows in a company.

In this case, organizational communication would be applied to observe proper communication in the workplace. It may be oral or written depending on the content of the message. There are four types of organizational communication:

1. Downward communication which is the top-to-bottom communication from the management not only clears job directions and safety rules but also facts about organizational goals, products and view-points on important controversial issues. The following media tools of internal communication can be used to carry information down to its intended receiver: 1) memo 2) letters 3) orientation manuals 4) pay envelope inserts 5) annual report 6) public address system 7) human channels, like supervisor or foreman.

2. Upward communication gives management with feed back needed for proper planning, decision-making and controlling. On the part of the employees communication up to management maybe a form of release from emotional tensions and pressures, a means to offer valuable ideas to management or simply to show whether directions or policies are understood and acceptable to the employees. Tools that can be used in upward communication are: memos, suggestion systems (in a form of box or face to face, and guidance counselor as human channel.

3. Horizontal or lateral communication takes place between sections, divisions, or departments of the same level. Keep employees aware of activities in a related department, like for example one supervisor with another, one worker with another and so forth. The tools used in horizontal or lateral are: meetings and conferences; seminars and workshops; telephones and intercoms; social and other similar activities.

4. Diagonal communication takes place from one level to another level without passing through traditional channels.


B. If you were planning to take a one-month vacation leave, how will you inform the management about it? Draw a diagram of upward communication illustrating the follow of the message in your organization.


To check your mastery in the Communication Process answers the 5 items below:

___________________1. This refers to the person who receives and

understands the message.

___________________2. He has a message or idea which he wishes to


___________________3. This refers to the face to face, telephone, letter or

form by which the message is sent.

___________________4. It is sent by the sender and the receiver.

___________________5. It refers to the response from the receiver to the

sender showing that the message has been

received and understood


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