I'm happy to be called a Queen of Customer Service. However, there are many times that I think to myself: Are these poeple or busineses just waiting for me to stop by and put a spotlight on their beyond unprofessional Bad customer service performances?! Ha! More funny than not. Because this is absolutely not true. Meanwhile, I'm wondering which topic should be the very First subject for my upcoming Customer Service workshop. That's where your help comes in. Please post your response to which topic you'd vote for:
1) Defining the Meaning of Customer Service
2) How to attain a Recourse Action
3) Identifying Recourse Actions
4) Reasons for a Recourse Action
It's never a good thing to receive Bad or Mistreated Customer Service.
Thank you! Now, dig into the discussion and post your topic vote.
Hi there, Sapphireid. Good luck with your upcoming workshop.
May I vote "None of the Above?"
My suggestion would be "How Customer Service adds to Profits."
It seems to me, the first step is to show that better Customer Service doesn't cost, it pays.
Again, good luck to you.
I think I'm with Quilligrapher on this one; the first step is to get the team to understand why customer service is important by contextualising and linking it to something that they (probably) already understand.
For example "we need to provide a good customer experience IN ORDER TO increase our profitability".
If they still haven't got it then link profitability to paying their wages!
First, let me laugh some. Ha, ha, ha, ha, ha! Thank you. It does make sense that the Team should understand Why Customer Service is Important. And your last line: If they still haven't gotten it, then link Profitability to Paying their Wages! Classic! Many IGNORE this. Unfortunately, every once in a while I come into contact with someone that fits this profile. But fortunate for me, to help you and every other person here in California and the USA by putting a "Spotlight" on the business to DO IT better. Yes!
Thanks again for your vote and Best Regards,
When I do my customer service presentations I start with management and profile customer service as a marketing tool for customer retention. Then I relate customer service performance as a measured unit of the individuals evaluation towards promotion.
I agree with none of the above.
I would want to focus on the value Customer Service can bring to the business and the bottom line. While it is hard to believe that there are companies out there that do not understand good customer service is the the best way to advertise, increase profits and retain customers it must be the case as to me. Unfortunately, it is no longer normal to receive good customer service. In fact I would say it is so rare now that I am no longer shocked when I get poor service and extremely bad service is probably just around the corner for the average experience.
If I were you I would want to provide and show metrics how customer service will differentiate their company from competitors or how the ROI will be worth their effort.
Good Customer Service does not cost you and if it is done right it could make you more money than your paid advertising, but bad Customer Service will cost you more than you will every expect.
Go with something like
The true value of Customer Service
Are you leaving money on the table? Find out if your Business has bad profit table manners and how you can correct them.
Do not miss the Great Customer Service Cash Grab! Find out how to differentiate your business and increase profits through effective, efficient, and quality customer service. Do not wait Cash in NOW!!
I wish you the best of luck with your workshop.
Thank you for your tactful comments and for your vote! Nice! I have to say, I began with Advocating for Great customer service satisfaction when i noticed Businesses, after Business, continuing to show that they clearly don't have a conscious for providing invaluable Great Customer Service to ALL (not some), ALL customer's. Oh, yes! I've discovered them, wasn't looking but, somebody needs to put a spotlight on them. Hmph! To the contrary Hotpmjobs, with the way the economy remains struggling to come out of a more than 9% Unemployment and some Businesses closing down/going out of business: Because of the Shaky economy and downsizing, to elimination of businessses, there needs to be more that is required for EACH business to follow the standard of invaluable Customer Service. And craze to receive outstanding feedback and referrals for customers.
Your vote will definitely be helpful. It show's one of the many reasons I needed to create this forum post. Thank you!
by Simone Haruko Smith 5 years ago
What are your tips on providing great customer service and satisfaction? (Weekly Topic Inspiration)Like it or not, all of us both give and receive customer service. What is it that differentiates fantastic customer service from mediocre customer service? What mistakes have you seen or made? How can...
by Simone Haruko Smith 5 years ago
Whether we’re working for a larger company, running our own businesses, or even just interfacing with parents (as a teacher) or readers (as a Hubber), we all provide some sort of customer service to people. How can we improve our skills? What mistakes should we avoid?Share what you’ve learned...
by Susan Zutautas 4 years ago
Do you find that customer service has diminished drastically in the past ten years?
by brittvan22 4 years ago
Is Good Customer Service Realistic?Is it ok to be disrespected as a valued customer?
by JP Carlos 3 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical or even outside the company's policies.Customer service is not about spoiling...
by Claudia Marie 5 years ago
Good customer service is a lost art today. Why?
Copyright © 2018 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|