Missing news capsules

1. 67

   Jerilee Weiposted 16 years ago

   Is there a problem with the news capsules?  Seems like none of mine are working?  Did I miss something?

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2. 81

   larryfreemanposted 16 years ago

   Hi Jerilee,
   
   Thanks very much for reporting this.  I'll take a look to see what's up.  I'll post here when I have an update.
   
   -Larry

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3. 67

   Jerilee Weiposted 16 years ago

   Thanks Larry!  It doesn't matter what key word I type in, all of the news capsules find none.

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   1. 81

      larryfreemanposted 16 years agoin reply to this

      Hi Jerilee,
      
      We are still working on it.  I'm sorry for the delay in news service.
      
      -Larry

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4. 59

   xtraTinyposted 16 years ago

   I tried to put news capsule in my HP. I typed the keywords into "News keywords" field. But it's not working.
   Will I delete all the news capsules form my hubpages?

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   1. 81

      larryfreemanposted 16 years agoin reply to this

      Hi xtraTiny,
      
      I would suggest keeping your news capsules as they are.  We expect to have it up later today.
      
      -Larry

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      1. 59

         xtraTinyposted 15 years agoin reply to this

         Thanks Larry for your suggestion. I will keep them in my HP.

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5. 67

   Jerilee Weiposted 15 years ago

   Thanks, I'm patient, so no problem.

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6. 67

   Jerilee Weiposted 15 years ago

   For the most part, they seem to all be working again.  Thanks!

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7. 90

   gamergirlposted 15 years ago

   Mine still don't work - I checked a few of my hubs and the news capsule is still empty space.

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8. 58

   Julie-Ann Amosposted 15 years ago

   Larry this seems to be an issue again.  Some of my hubs dropped off google and went right down in traffic to zero - I edited them and in edit mode I can see the news capsule but otherwise it's not there.
   
   Only be removing and readding the news capsule can I get it "live".
   
   Is there an issue please cand can HP examine this as it is definitely affecting traffic and page ratings

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9. 58

   Julie-Ann Amosposted 15 years ago

   Update - virtually ALL my news capsules are not showing, but when I got into EDIT mode they are there and have content.
   
   I'm fixing them as I go along but this obviously more than a small problem here and there - it seems to be a mass issue with my hubs.
   
   Some of them I am finding where the capsule is there in edit mode but empty, yet I know I added the search terms when the hub was set up - it's not possible I have accidentally added news hubs and forgotten to add any words in the search field.
   
   Most of them the capsule is there in edit but not in public view - frankly it's a mess

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   1. 81

      larryfreemanposted 15 years agoin reply to this

      Hi Julie-Ann,
      
      I tested News and it seems to be working fine for me.  I went to your hub here and the News Capsule was displaying correctly.
      
      There are two reasons why the News Capsule may not be displaying.  First, Yahoo limits the amount of news requests that can be done.  So, if HubPages reaches its limit, News feeds stop working.  We try to catch this and handle it so it shouldn't happen too often.  It may have happened last night.  I'll check on that.
      
      Second, once it occurs, there is a chance that your browser cache maintains the error.  To get past the browser issue, you may need to do a shift+refresh.
      
      Please let me know if you are still having a problem with the News Capsule displaying in your hub even after you do a shift+refresh.
      
      Thanks,
      
      -Larry

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