Text Capsule Didn't Save

1. 82

   Whitney05posted 15 years ago

   When I was working on a hub earlier today, I saved the capsules and clicked the done editing button, but the text didn't actually save, so I had to retype everything into the capsules.
   
   This has happened several times lately and a number of times throughout my HP times. I'm not sure if it's a fluke that happens or if there's a bug somewhere... Just thought I'd raise the flag.

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   1. 83

      larryfreemanposted 15 years agoin reply to this

      Hi Whitney,
      
      Thanks for reporting this.  Which browser are you using? 
      
      I'll see if I can reproduce the problems so I can let you know what's up.
      
      -Larry

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   2. 59

      49erposted 15 years agoin reply to this

      Usually, I do most of my writing in a word processor and save it on my computer. Once I have it more or less complete, I add it to hubpages or wherever.
      
      This way you always have a backup of your writing, if something were to happen to hubpages or you run into a technical difficulty.

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      1. 82

         Whitney05posted 15 years agoin reply to this

         Internet Explorer
         
         
         
         I have done that as well. Definitely prevents from losing work when the capsules don't save right, but I haven't done it in a while. I may have to start again though. This is why I started writing in Word first- capsules losing work, but I haven't had a problem in a while, so I quite.

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      2. 83

         Dorsiposted 15 years agoin reply to this

         This is a very good suggestion.

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2. 86

   Marisa Wrightposted 15 years ago

   Whitney, I'm like you and type directly into the capsules. I don't know why, but I find it more stimulating if I create the Hub on the fly, as it were, adding my capsules and photos as I go. I used to have frequent problems with text capsules not saving - I'm pretty sure it was my connection rather than HP that was the problem - but I haven't had that problem in a while (touch wood).

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3. 66

   crashcromwellposted 15 years ago

   I had the same problem with my hubmob submission this week. Half my article didn't post, and I had to recreate it. It's the first time it's happened to me.

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   1. 83

      larryfreemanposted 15 years agoin reply to this

      @crashcromwell:
      
      Thanks for posting this.  I'll check to see if anything new is causing a problem.
      
      @Whitney05:
      
      Thanks for the additional information.  I'll keep this in mind as I look for the source of the problem.
      
      -Larry

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4. 71

   thranaxposted 15 years ago

   This isn't a good thing, it should autosave fine. What I found best was to keep the text in a document hard copy like Word or Notepad. Copying and pasting them into your hubs allows a backup in case of this happening saving tons of time and patience!
   
   ~Thranax~

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5. 58

   Julie-Ann Amosposted 15 years ago

   It's happening a LOT here.  I've one hub that seems screwed because of it and don't know what to do.  The page sometimes works and sometimes shows garbage.  But I am having a real hell of a job just posting a hub lately.

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   1. 83

      larryfreemanposted 15 years agoin reply to this

      Hi Julie-Ann and everyone,
      
      I am very sorry to hear about recent problems.  Which page is it?  I'll take a look.
      
      Also, I am almost finished testing on IE with the long hub issue.  I will have an update on the other thread later today.
      
      Thanks very much for your patience with these issues.
      
      -Larry

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      1. 58

         Julie-Ann Amosposted 15 years agoin reply to this

         Hi sorry Larry.  It's my kiva hub

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6. 71

   Isabella Snowposted 15 years ago

   Hi Larry, it's been happening a lot to me lately as well, and today it actually deleted things that were already saved in draft form.
   
   I had to re-do it, as I don't copy and paste due to the glitches that creates. Not only that, it shuffled my capsules and images around. As I said, its happened before but this time it was a lot.
   
   I'm on a Mac using the latest Firefox, which is the only browser I can use with HP, as far as I'm aware....
   
   It was this hub http://hubpages.com/hub/5-Signs-Youre-a-Politician
   
   Something to note: My other hub which I published today didn't have any problems. The difference in the two hubs is that the one I've linked to here was saved in advance and then finally published today -- whereas the other was created and published all at once. If that matters.
   
   If not... I've no idea.

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7. 73

   earnestshubposted 15 years ago

   Isabella, I think it may be a connection problem when it happens to me. If my wireless connection gets low or the internet connection gets slow I have the same problem. I hope it is just the connection. agvulpes has had similar problems too, but when he checked his connection was slow. Any time I see the little "working" wheel go for a while without saving it is usually my connection that is at fault. I hope this helps.

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8. 71

   Isabella Snowposted 15 years ago

   Even if i did have a slow connection, which I don't, I don't see how that would re-arrange my capsules and reverse their order, or delete some capsules that had been previously saved the day before...

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9. 71

   Isabella Snowposted 15 years ago

   Doing that doesn't render correctly for some OS/browsers.
   
   But even if it did, it shouldn't be necessary. It's an extra, time consuming step that can be very, very off putting for some people, particularly if more than a couple of capsules are being used.

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10. 61

    packerpackposted 15 years ago

    Reading this Hub gives me an impression that this problem is has become very prominent lately but fortunately I have not faced it yet. Could be because I am using "Fire Fox" ! Sometimes this problem may occur because of slow connection. Fire Fox is best in the business, it is lot faster and safer then IE.
    
    I would suggest you to switch to Fire Fox and to make it even more fast, read one of the Hubs of ahmadnaim titled "How to hacking Mozilla Firefox any version, XP and Vista". It really works

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11. 80

    LondonGirlposted 15 years ago

    If you don't like copying and pasting from Word, you could write text in a capsule then copy that when you finish, before you save.

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    1. 71

       Isabella Snowposted 15 years agoin reply to this

       And if I have 6 capsules, I should go through this after every single one, which would mean having to save the hub as unpublished each time as well since thats the only way you can be sure it saved?? I think it would be easier and less time consuming to just fix the problem....
       
       If something that has already been saved and looks perfectly normal one day, and then the next time it's edited -- even if just opened to look at and publish --  it deletes previously saved text and shuffles images all over the place, something is wrong.
       
       I'm sure Larry or someone at HP will figure it out soon enough.
       
       And *to Larry* -- I've just gotten the latest FF today, I didnt realize a new version had been released this week, so maybe it could have been my computer. It didnt tell me there was a new version, for some reason.

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12. 74

    Mighty Momposted 15 years ago

    Thanks for raising this issue. I've had problems with this also. Only in addition to text capsules, my biggest problems are with video and link capsules not saving.
    Another problem I've had is I'll be 99.5% done with an entire hub -- everything assembled (or so I think) and ready to publish. I press the "Publish Now" button and nothing happens. I press again. Nothing happens. Ok, so I press "Preview." I hear noise, but what comes up as a preview is not my full hub. It is about 1/20 of it -- usually just the initial text capsule. Everything else is GONE. Then, I get a message that says, "Sorry, this hub is no longer available. To continue working you must sign back in." Needless to say, when I sign back in to work, the hub that comes up is the 1/20 version.
    Very, very frustrating!

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13. 82

    Whitney05posted 15 years ago

    Larry... I didn't learn my lesson, and it did it again... I'm using firefox on a mac  this time.
    
    I saved the capsule, saved the hub as a draft (or whatever). And the capsule I had last edited reformated itself and deleted most of what I had added and changed.

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    1. 83

       larryfreemanposted 15 years agoin reply to this

       Hi Whitney05,
       
       Thanks for letting me know.
       
       What is the title of the hub.  I'll keep it on my list of hubs to investigate to see if I can reproduce what's happening.
       
       -Larry

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14. 82

    Whitney05posted 15 years ago

    Well, this is a different hub than the last one. It's my newest hub- Porcelain Doll Collection.

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15. 82

    Whitney05posted 15 years ago

    Larry, I think the problem is that it is taken extra long at times to save the capsules, so if you don't wait until the "working" flash at the top disappears before saving, the capsule does not save any changes.
    
    I have been working on the same hub for about an hour, and finally took notice that that could be the problem. It typically doesn't take long to save a text capsule, so I usually don't pay much attention to it.
    
    I am still having problems saving the capsule. I keep getting the error:
    
    

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16. 66

    BristolBoyposted 15 years ago

    I have had a similar problem with saving when I was working on my hub on Tremough Campus.  I would enter text in and press save, and nothign would happen.  Sometimes I would get the saving bit at the top, but othertimes the text box would disappear, but the rest of the hub would stay light (like it does when editing a part the rest stays lighter).  Even waiting 10 minutes didn't make any difference so I just pressed refresh and had to redo.  Happened a couple of times but not since - but then again I haven't made any major changes/worked on any hubs.
    
    Just for the record I am using the latest Firefox with Vista.

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17. 82

    Whitney05posted 15 years ago

    BristolBoy, I had the same thing (or similar thing) happen, where it freezes when trying  to save. I sat for ever, and eventually it saved. Where the background is still grayed out, but in the text capsule, some of the options such as "save" had disappeared and the others were a little larger than normal. It happened a few times.
    
    I'm using firefox on a mac, in case it's needed. I'm going to try to fix it when I get home with IE on a PC. I just need to delete a paragraph and move a section to another capsule. I ended up adding the text I wanted to add to a different capsule, and the other capsule saved fine.

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18. 81

    sunstreeksposted 15 years ago

    I've been having similar issues with capsules moving around after I publish. Last night I had an issue with polls. I had a few in a hub. One didn't save even though it was there before I pushed save unpublished.  I went back to edit and re-make it and saved it unpublished, went to check that it was there now, it was, but the poll below it was now gone and it was there just moments before I had to fix the other one.
    
    Fixed that one and had no problems after. But ya I've noticed capsules are having problems "sticking"

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19. 82

    Whitney05posted 15 years ago

    I fixed that one capsule problem at hoe on my PC using IE... I'm hoping not to encounter any problems today, I was pretty fed up with the internet by the time I started having that problem. I most definitely just turned it off after trying for ever to get it to work.

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20. 82

    Whitney05posted 15 years ago

    Apparently today's not my day either... Larry, have you looked into this?

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    1. 83

       larryfreemanposted 15 years agoin reply to this

       Hi Whitney,
       
       I will spend more time on this issue tomorrow.  I'll let you know if I see anything.
       
       When I tested it before, I wasn't able to reproduce the problem.
       
       -Larry

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21. 82

    Whitney05posted 15 years ago

    I finally got the capsule to save when I took out the link that I had within the text. The link was to another hub I have. I didn't try it when I got home, but I'm about to try it again.
    
    Edit: It still didn't work. I added the link and a few words. The capsule took forever and wouldn't finish saving. I hit the done editing button, and the words saved but not the link. I went back in and removed the link and finished the paragraph I was started. The capsule didn't have any problems saving without the link.

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