FIXED: Unable to Add Amazon Products

1. 52

   ILoveChristmasposted 12 years ago

   I wrote a recipe hub and wanted to add some recommended cookbooks at the end. I created an Amazon capsule and selected the cookbooks. When I previewed the capsule, it said "No Amazon products found." I deleted it and tried again, this time letting it use keywords to select products automatically. I got the same error. How can I fix this?

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   1. 81

      Camille Harrisposted 12 years agoin reply to this

      This issue has been resolved.
      
      Thank you all for your patience!

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      1. 83

         Pamela N Redposted 12 years agoin reply to this

         I'm still seeing it on some of mine.

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         1. 69

            Matthew Meyerposted 12 years agoin reply to this

            @Pamela This should be fixed now. 
            
            Are you still having issues with the Amazon capsule? 
            If so, can you provide a URL for an example Hub?
            
            Have you tried refreshing the page and/or clearing your browser cache (instructions in following URL)?
            http://hubpages.com/forum/topic/99079
            
            Thanks.

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            1. 71

               samnashyposted 12 years agoin reply to this

               Thanks, it's working again - hurray!

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      2. 67

         Terri Meredithposted 12 years agoin reply to this

         Nope, not fixed.  Every hub I've gone to is showing the no products found message.  thanks

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      3. 85

         Nalini Marquezposted 12 years agoin reply to this

         I'm still missing some of mine.

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         1. 81

            Camille Harrisposted 12 years agoin reply to this

            Thanks for letting us know. Still catching up across the site and should be resolved soon.

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            1. 85

               Nalini Marquezposted 12 years agoin reply to this

               Thank you for responding. My capsules are working now.

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            2. 84

               rebekahELLEposted 12 years agoin reply to this

               Thanks!  Everything looks fine.

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2. 84

   rebekahELLEposted 12 years ago

   Sometimes this happens, not sure why.  I just edited one of my hubs and noticed all of my Amazon capsules said, No Amazon Products Found.  I looked at another hub, and did not open it to edit, and the Amazon products are showing.

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   1. 83

      Pamela N Redposted 12 years agoin reply to this

      Hopefully they will have this repaired soon.

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      1. 84

         rebekahELLEposted 12 years agoin reply to this

         I hope so!!  Now every hub I checked has no products listed.  It doesn't look appealing,  and I don't have time to go in and hide the capsules until it's fixed.

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3. 86

   WryLiltposted 12 years ago

   If you search the forums this issues has been happening on and off for several years. It's to do with how HP pulls the information for each product.

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4. 52

   ILoveChristmasposted 12 years ago

   Thanks for the reply. Sounds like it. I viewed a published hub and the Amazon products showed up just fine, but I can't add any to new capsules while editing. I will make a note to try again tomorrow.

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   1. 67

      Act 3posted 12 years agoin reply to this

      I'm having the same problem tonight, too. They loaded fine yesterday, but are not showing up tonight.

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      1. 52

         ILoveChristmasposted 12 years agoin reply to this

         Thanks! I'll just try again tomorrow.

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5. 67

   Terri Meredithposted 12 years ago

   I noticed the same thing on a hub posted last night, though I didn't have any problem with the products showing last night.  I went to edit a misspelled word I discovered a minute ago and I saw the "no products found" message.  My other hubs seem to be okay though.

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   1. 52

      ILoveChristmasposted 12 years agoin reply to this

      Now it seems to be affecting published hubs, too. Of course I got a moderator e-mail saying my hub needs revision because it is "incomplete." How is the fact that HP's program isn't pulling info from Amazon properly my fault?

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      1. 52

         ILoveChristmasposted 12 years agoin reply to this

         Just realized that HP unpublished my hub simply because it was missing the Amazon products. Jeez!

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         1. 67

            Terri Meredithposted 12 years agoin reply to this

            I sure hope they don't start unpublishing all the hubs missing the products.  I just checked my other hubs and it seems they are ALL now missing Amazon products.  I do NOT want to have to go in to remove all the capsules as I have 120 hubs.  That's way too much work, to only have to add them back in when the problem is fixed.  I've also had another one waiting to be published but I suppose I'll just publish and hope nothing else happens. 
            
            It seems there are quite a few problems happening on the pages in the last few days!

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         2. 81

            Camille Harrisposted 12 years agoin reply to this

            Hi ILoveChristmas,
            Please Contact us with the URL of your Hub and we'll take a look. Thanks!

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            1. 79

               LuisEGonzalezposted 12 years agoin reply to this

               Hi Camille, No Amazon products show on any hubs. This has been happening since last night. Even on previously published hubs.

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               1. 81

                  Camille Harrisposted 12 years agoin reply to this

                  Thanks for bringing this to our attention. This has been sent to our engineering team to be addressed.

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6. 56

   greenhealthguruposted 12 years ago

   Yup, none of my published pages are showing amazon products.

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   1. 52

      ILoveChristmasposted 12 years agoin reply to this

      I just went in and deleted all of my Amazon capsules, as I don't want ALL of my hubs marked as needing revision. I'll just have to add them back when the problem is fixed.

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      1. 70

         galleryofgraceposted 12 years agoin reply to this

         If you decide to try again -try it with just one keyword.

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         1. 52

            ILoveChristmasposted 12 years agoin reply to this

            I am pretty sure I just used "cookbooks" for my keyword. I also tried adding specific products. Now none of my Amazon capsules work and HP unpublished one of my hubs because of it.

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7. 71

   samnashyposted 12 years ago

   I have been having the same problem all day. Quite new to hub pages so wasn't sure.  These forums are really helpful.  Sam

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8. 74

   jacharlessposted 12 years ago

   Same also.
   Checked with Amazon Associates and my account is still active, as well as, Hub Earnings shows active.
   Twelve to eighteen hours of down-time, on this feature, cannot be a good thing, for the global Hub Writers in general, and for myself especially because it is my only revenue source on Hub Pages.
   
   James.

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9. 76

   ripplemakerposted 12 years ago

   I also have hubs with no amazon products found....no time to check all the hubs..hope it could be solve soon

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10. 87

    andyozposted 12 years ago

    This is a serious issue.  This is going to cost people a lot of money if it is not sorted out soon.

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11. 62

    Brie Hoffmanposted 12 years ago

    Me too..sigh..it's always something.

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    1. 74

       jacharlessposted 12 years agoin reply to this

       True. Which begs the question "Why is there always something?"
       This kind of glitch should not be happening! There is no other site-wide element that should interfere with the Amazon API, be it JSON, PHP or ROR. I know technology and it can be a fickle thing, but the best rule of thumb is true, "If it isn't broken, do not fix it. If it is broken, fix it once and not have to fix it again."
       
       James.

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       1. 52

          ILoveChristmasposted 12 years agoin reply to this

          I'm just aggravated that they unpublished my hub because it said "no Amazon products found." I have no control over that whatsoever; the products were listed when I published the hub. Now I've lost page views because it took them about 12 hours to review the hub and re-publish it.

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          1. 56

             greenhealthguruposted 12 years agoin reply to this

             thankfully, none of my hubs were unpublished

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          2. 94

             mary615posted 12 years agoin reply to this

             Oh, my!

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12. 100

    Peggy Wposted 12 years ago

    There is no way I would have the time to go in and delete Amazon capsules from all of my hubs.  Hopefully this will be resolved soon.  At least the staff at HP seems to be aware of it and are working on it.

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13. 94

    mary615posted 12 years ago

    I just checked 3 of my Hubs and the Amazon is back.  I hope it stays that way cause I'm ready to publish a Hub and I want to use Amazon products; very important.

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14. 60

    Xenonlitposted 12 years ago

    I haven't been able to add any Amazon products for three months now. I gave up.

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    1. 56

       greenhealthguruposted 12 years agoin reply to this

       You must not be doing something right in the process.  Have you ever been able to load amazon.com products?

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    2. 69

       Matthew Meyerposted 12 years agoin reply to this

       @Xenolit
       We are unaware of any current issues affecting the Amazon capsule.
       I suggest looking over the Learning Center.
       http://hubpages.com/learningcenter/amazon-capsule

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15. 84

    mattforteposted 12 years ago

    This problem is NOT fixed for me.
    My hub at http://mattforte.hubpages.com/hub/Futur … ology-2013 has several Amazon capsules, none of which are showing up at all. I just formatted my HD and installed Windows 7 (from Vista) so it's not a cache problem or anything of that sort. I deleted some capsules and tried to re-add them, changed products - no go.
    Even when I just try the "preview product" button it simply changes my URL to an item number, and doesn't preview the item.
    (I'm having this problem throughout my entire account, I just used the above hub as an example so it can be checked out...and I get 75% of my traffic from that hub so I know I'm missing out on potential profit here)

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    1. 69

       Matthew Meyerposted 12 years agoin reply to this

       @mattforte
       Are you still having issues with your Amazon capsules?
       I just checked out the Hub you mentioned and I see multiple Amazon capsules that are all displaying products.

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       1. 84

          mattforteposted 12 years agoin reply to this

          Yes and no.
          I found that AdBlock blocks amazon capsules. It even blocks the "preview" within the Amazon capsules. This concerns me because a LOT of people use AdBlock, and I believe it's native in recent builds of Firefox. Might there be a workaround for this in the near future? I can see Amazon products on many other pages around the web, just not HubPages. They aren't obnoxious "CONGRATULATIONS, YOU WON!" ads so I don't think I'd have any moral implications against working around AdBlock.
          
          I would have responded sooner, but for some reason my forum privileges were removed...I wasn't told why - and I hardly ever come to the forums o.O

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          1. 69

             Matthew Meyerposted 12 years agoin reply to this

             We have no control over what content third party browser extensions, plugin-ins, and add-ons block.  I just checked the latest release of Firefox for both Windows and OS X and do not see AdBlock. 
             I would suggest disabling AdBlock.

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