FIXED: HubPages Share button not working

1. 91

   Faith Reaperposted 10 years ago

   
   For the past two days I have be unable to share hubs on HubPages.  All other share buttons are working fine.  I do not repeatedly click the share button.  Normally, by the count of seven, the button will turn green and it has been shared.  Now, nothing at all happens.  Has anyone else been able to share on HubPages recently?

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   1. 83

      peachpurpleposted 10 years agoin reply to this

      I shared one yesterday, waited for five min

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      1. 91

         Faith Reaperposted 10 years agoin reply to this

         Oh really ...wow, five minutes!

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         1. 60

            The Examiner-1posted 10 years agoin reply to this

            I always knew that but it did not work today, I counted to 10 and nothing happened.
            I did find out something wierd though. It is not useful but it is strange. It works on old Hubs (counting to 3), but not on recent ones.

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            1. 91

               Faith Reaperposted 10 years agoin reply to this

               Wow, now that is weird to say the least!

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   2. 82

      CatherineGiordanoposted 10 years agoin reply to this

      I have been trying to share and today there were quite a few comments in which people told me they were h+ ing my hubs.  If H+ doesn't work we all probably lost views we would have otherwise gotten. That hurts.

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      1. 91

         Faith Reaperposted 10 years agoin reply to this

         That is a good point, Catherine. Let's hope it is fixed and working properly soon.
         
         I just went back to try to share a hub that I read a few days ago, and I was still unable to share it.

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   3. 82

      CatherineGiordanoposted 10 years agoin reply to this

      The share button was not working, then it was working, and now it is not working again.  So frustrating and what a waste of time.  I let it sit for 5 minutes and then tried again without success.  I'll keep trying every five minutes. e

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         paradigm searchposted 10 years agoin reply to this

         You are right. Still not working. I tried sharing my masterpiece on this account via another account. To no avail.

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         1. 82

            CatherineGiordanoposted 10 years agoin reply to this

            If the share buttons won't work, I'm going to hold off on reading and publishing until it is fixed.

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   4. 71

      Matthew Meyerposted 10 years agoin reply to this

      I think this is related to this on-going known issue.
      http://hubpages.com/forum/post/2709343
      
      I just checked and was able to share a Hub.
      When I clicked the H+ button, the dialog opened almost immediately and then there was a 2 second delay from when I clicked to share it and it showing as such.

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      1. 84

         Marcy Goodfleischposted 10 years agoin reply to this

         Matthew - I just now tried to share a hub & nothing happened - I not only gave it plenty of time, I got up, left the computer, got something from the kitchen, came back & still no results.  The button did 'click' and register that I'd tried to share, but it didn't follow through.
         
         This was on Chrome.  I'll try some others.  My macbook is up-to-date, btw.

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         1. 84

            Marcy Goodfleischposted 10 years agoin reply to this

            Matthew -
            
            I just tested it on Safari and Firefox (already had a fail on Chrome).  None of the share buttons worked for me.  All three showed the brief 'blip' confirming I'd pressed the button, but none of them processed it and confirmed.  I waited through several brief TV commercials each on Safari & Firefox, and had actually left the room for a bit on Chrome. No results.
            
            None of them ever showed the share was processed & executed.
            
            Hope that helps -
            
            Marcy

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         2. 71

            Matthew Meyerposted 10 years agoin reply to this

            I have been in communication with our engineering team.
            There is currently an issue that mostly affects authors with many followers.
            This is having an impact on the sharing buttons and in some cases means that the button is not working properly.

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            1. 84

               Marcy Goodfleischposted 10 years agoin reply to this

               I'll give that a try - (the restart, etc.) will let you know if it improves.  So many of us are having this problem lately!
               
               Yes, I am on OSX yadda yadda (the new one).
               
               Meanwhile - the snack from the kitchen was good. All is not lost.

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      2. 82

         CatherineGiordanoposted 10 years agoin reply to this

         I just was able to share a hub that wouldn't share earlier today. so I hope the problem is fixed.

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   5. 71

      Matthew Meyerposted 10 years agoin reply to this

      Alright folks! We just deployed a fix, so this should be working again.
      
      Make sure to clear your browser cache and restart your browser!
      I am monitoring this thread in case there are any other reports.
      
      Thanks for your patience and I hope you have a great day!

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      1. 84

         Marcy Goodfleischposted 10 years agoin reply to this

         Just took it for a test drive, and it works!  Thanks, Matthew!
         
         It took only a second or so for the share to go through - this is the fastest it's been for a long while. It had gotten very slow, and then just stopped responding completely.
         
         Many thanks for the fix!

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         1. 91

            Faith Reaperposted 10 years agoin reply to this

            Thanks Marcy for taking the day shift here LOL... I work in the city with an hour commute during the week and I just arrived home and tried to share a hub AND IT WORKED!!!!  HALLELUJER AS MADEA WOULD SAY LOL!

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      2. 91

         Faith Reaperposted 10 years agoin reply to this

         Just arrive home, Matthew, and I was actually able to SHARE A HUB!!!  Thank you.

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2. 38

   ChristinSposted 10 years ago

   Nope.  When I try nothing happens and a lot of people have been bringing it up too that either it doesn't work, or they are seeing shared items pop up multiple times on their feed.  It must be low on the priority list I guess.  Instead, I've just been sharing other hubs to social media instead.

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   1. 91

      Faith Reaperposted 10 years agoin reply to this

      Thank you so much, Christin. I thought it was just my computer. That is what I have been doing, just sharing others' hubs everywhere else. When a read a good hub, I always like to share with my followers to show support. I think you are right about it not being high on the HP priority list. I think I saw another forum about other technical issues with the site. So they must be scrambling with those other issues.

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      1. 97

         mary615posted 10 years agoin reply to this

         Yes, the share button is frustrating!  I also like to share Hubs on social media.  I think that really benefits the writer more than just sharing with other Hubbers (although I like to share here, too)

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         1. 91

            Faith Reaperposted 10 years agoin reply to this

            Hi Mary, me too, as it helps with views from the outside world. I just like to be supportive however I can. At least they are working on speeding it up, although it seems it is not working at all. It always has been a bit slow but now ...

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3. STAFF

   Paul Edmondsonposted 10 years ago

   We recently did a little work to speed it up, but it needs to be re-architected to improve the performance.  We also need to add it to the mobile site.  Lot's to do!

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   1. 91

      Faith Reaperposted 10 years agoin reply to this

      Thanks so much, Paul. It has been very slow but now it seems it just does not work at all. Yes, a lot to do no doubt.

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      no bodyposted 10 years agoin reply to this

      Is the "share button" the one that is marked H+ ?

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      1. 91

         Faith Reaperposted 10 years agoin reply to this

         Yes, it shares hubs to your followers to show support for other hubbers here on HP.  AND IT WORKS NOW!!!  I JUST ARRIVED HOME AND SHARED A HUB!

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4. 69

   Keisha Hunterposted 10 years ago

   And here I was under the impression that it was frowned upon. Thanks for the thread Faith.

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   1. 91

      Faith Reaperposted 10 years agoin reply to this

      Hi Keisha, sharing your own hubs on HP is, which I do not do, but it is fine to share others' hubs as that is what the button is for. However, I do see from time-to-time hubbers sharing their own hubs which is fine as long as you do not do it often. I just feel a bit strange sharing my own hubs on HP.

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5. 60

   The Examiner-1posted 10 years ago

   I, too, have been having this problem Faith. I have been reloading Hub, retrying Share over and over all morning on same Hub - no luck.

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   1. 91

      Faith Reaperposted 10 years agoin reply to this

      Hi Kevin (The Examiner-1), yes, it is just flat-out not working.  They said they are trying to speed it up, but I think it is not working at all.  Hopefully, it will be fixed soon.  For a while it was really slow, but now it seems it just does not share.

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      1. 73

         Glimmer Twin Fanposted 10 years agoin reply to this

         Mine seems to be working fine.  Sometimes it takes a little longer than other times, but it's been ok.

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         1. 91

            Faith Reaperposted 10 years agoin reply to this

            Hmm, I will try it today.  Thanks for letting us know, Glimmer Twin Fan.  It has been taking a long time but would eventually share, but for the past two days, it would not share at all.  They have been working on it, so maybe it is good to go now, hopefully.

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      2. 60

         The Examiner-1posted 10 years agoin reply to this

         Faith,
         Before lunch it was not working. I just tried it again a couple of hours later and it did not work one Hub but it worked on another one.

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         1. 91

            Faith Reaperposted 10 years agoin reply to this

            Hi Kevin, Thank you for the update. Hmm that is odd for it to work on one and not the other. I will go back over my activity and try to share some of those I was unable to share the other day and see what happens.

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6. 78

   Shades-of-truthposted 10 years ago

   I have not been able to use that function either, today.

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   1. 91

      Faith Reaperposted 10 years agoin reply to this

      Thanks shades of truth. I wonder why some are able to share and others are not?

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7. 84

   Marcy Goodfleischposted 10 years ago

   Matthew -
   
   I just cleared browser & restarted & still no luck.  I let it sit for a good long time - through a few commercials.

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