RESOLVED: Stats page and individual hub stats don't match - again.

1. 97

   LongTimeMotherposted 9 years ago

   We had this same problem a couple of weeks ago and it was resolved. Same problem again today though, so I'm reporting it.  (If we don't report problems, how can we expect them to be fixed?)
   
   1 day stats are abnormally low, so I checked the stats on an individual hub. The 'day' stat there is higher than on my account page ... but there's another problem evident as well.
   
   My pinterest views alone on that hub (displayed beneath 'day' total) are significantly higher than the day total itself.

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   1. 83

      Lady Loreleiposted 9 years agoin reply to this

      Yep, peeked in this morning and wasn't even surprised anymore to see the numbers screwed up. Getting to be more the norm than having them show up as accurate. Sad thought huh?

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      1. 97

         LongTimeMotherposted 9 years agoin reply to this

         +1. I hope it doesn't become the norm though, Lady L.

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   2. 71

      Matthew Meyerposted 9 years agoin reply to this

      There is a known issue with stats at this time.
      Our engineering team is currently working on a resolution.
      Thanks for your patience.

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   3. 52

      tozoyomokposted 9 years agoin reply to this

      Deleted
2. 39

   ChristinSposted 9 years ago

   I think the stats here are always going to be wonky - always have been off and on the 3 years I've been here lol.  I'd suggest using Google Analytics for a better measure of your actual traffic, but yes, I wish the HP team would do something about how the stats work here to improve them.  When they go buggy it causes people to understandably get upset and wonder what the heck is going on?

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   1. 97

      LongTimeMotherposted 9 years agoin reply to this

      When earnings are linked to hp stats, not analytics, it doesn't matter what analytics stats say.
      
      The way I see it, all hubbers need our stats to be accurate.

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      1. 39

         ChristinSposted 9 years agoin reply to this

         And you'll see I said the same thing, but when there are glitches and one is uncertain as to whether the stats here are accurate or buggy - analytics is the best way to determine what your actual traffic is.  I agree HP should improve their stats, but I"m not holding my breath.

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         1. 97

            LongTimeMotherposted 9 years agoin reply to this

            lol. I don't bother visiting analytics every time because it just increases my annoyance. It is easy enough to spot the obvious problems when page stats don't match.

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            1. 80

               colorfuloneposted 9 years agoin reply to this

               I maybe look at Google analytics once or twice a month. I just come to the forums and read what other have to say and know there is a problem. Nothing I can do about it but wait and see what is next.

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3. 54

   paradigm searchposted 9 years ago

   As of this post, the time frames for HP and GA generally match. HP stats are stating approx. 57% of what GA says for Tuesday totals.

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   1. 87

      sallybeaposted 9 years agoin reply to this

      How frustrating, my views for the day are going backwards again!  How do you lose about fifty views in a few hours?

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      1. 69

         psycheskinnerposted 9 years agoin reply to this

         Your views for the day are for the immediately preceding 24 hours.  They will go up and down.

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         1. 97

            LongTimeMotherposted 9 years agoin reply to this

            Yes, psycheskinner, but they are supposed to go up and down for a reason ... with evidence to support the rise and fall. When they randomly change (contrary to the evidence), it is a problem requiring attention.

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            1. 69

               psycheskinnerposted 9 years agoin reply to this

               Is it really implausible that one hour or traffic might have 50 more hits than another hour of traffic.  Mine go up and down that much based on whether it is day or night in the US.

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               1. 97

                  LongTimeMotherposted 9 years agoin reply to this

                  That's the time I'd be checking the stats for that individual hub, psycheskinner. Open the hub, click on 'stats', then 'day', then see if the 'traffic sources' add up to match the total views.
                  
                  If you see a significant discrepancy, it is time to report a problem here on the forum so the team can address it.

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4. 60

   The Examiner-1posted 9 years ago

   Sally,
   Mine never straightened out. I just click on 'Score', twice, each time that I open the page. They are back in order and I do not not wait.
   
   LongTimeMother,
   I just checked one of mine and it looked okay.

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   1. 97

      LongTimeMotherposted 9 years agoin reply to this

      Hi Examiner-1. I have just looked at mine again. There is still a problem with the stats, (although the day stats on my account page now match the total day stats on two more hubs I checked - reflecting the lower number.)
      
      The reason why I know there's still a problem is the discrepancy in the individual hub's stats. When I look under 'Day', the 'total views' figure is only about 50% of the total when I add the 'top traffic sources' stats shown in the same box (in 2 of the hubs I just checked. Can't be bothered checking every hub.)
      
      When the stats are working properly, the traffic source stats add up to the same figure as 'total views' - or sometimes less because 'not all views have a discernable source'.
      
      When traffic sources from external sources significantly exceed the total views showing, there is obviously some kind of problem.
      
      Would you please choose one of your hubs that seems to have an unexpected/irregular number of views and see if you get the same result?  Thanks.

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      1. 60

         The Examiner-1posted 9 years agoin reply to this

         I am not sure what "unexpected/irregular number of views" meant but to me the one I chose before and the two more that I selected after phrase that had low comments and high views. Everything matched exactly. The only thing we cannot match up are the scores. So I hope that I have done it correct.

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         1. 97

            LongTimeMotherposted 9 years agoin reply to this

            Thanks for looking, and telling me the results.
            
            What I'd meant by 'unexpected/irregular' is the type of hub that generally gets a predictable number of views every day ... whether that number be 50 or 100 or 1,000 views per day ... but suddenly only shows 25 views (for instance.)
            
            It is that type of hub that I check first, to see if it genuinely has lost its regular traffic, or if the stats don't add up when I check the individual hub's stats (by opening the hub.)

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            1. 60

               The Examiner-1posted 9 years agoin reply to this

               Practically all of my Hubs do that but I will check again trying to match what you are saying. I checked my two lowest scores - which I do not remember when they recived comments - everything on them matched except for the score on the stats page and "Top Traffic Sources" on the Hub stats, if that is the score.

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   2. 87

      sallybeaposted 9 years agoin reply to this

      I think you misunderstood me, I meant that my overall average score went backwards instead of forwards, it was fifty higher this morning than it was when I said this.

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      1. 60

         The Examiner-1posted 9 years agoin reply to this

         When I sign on there is no arrow beside "Score" and I count down every four Hubs, then it jumps up again and I count down four more it jumps back up... It repeats this to the bottom. I click the Score word twice to get the up arrow and normal stats. Is that what you meant?

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         1. 87

            sallybeaposted 9 years agoin reply to this

            It turns out there is a known issue so not to worry, guess they will fix it soon,
            http://hubpages.com/forum/topic/130723

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5. 97

   LongTimeMotherposted 9 years ago

   I just counted 21 blue arrows on my stats page. I think that's a personal record.
   
   Last time they fixed the stats, my blue arrows all disappeared ... without the reward of red arrows. (Which I commented on last time, because if my actual traffic had dramatically increased back to more normal stats, I'd expect some kind of visual acknowledgement.)
   
   ... Just thought I'd explain that for anyone who is new to the plummeting views phenomenon.

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6. 50

   Writer Foxposted 9 years ago

   '24-hour page view' stats just updated again, but the 'total views ever' remained the same.  I think the stats server needs antidepressants.

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   1. 97

      LongTimeMotherposted 9 years agoin reply to this

      Same here, Writer Fox. In fact my total views ever have remained the same during the past 3 updates.
      
      The most recent update saw me plummet even further ... and I've just broken my personal record. I now have 23 blue arrows.
      
      2am local time so I'll wait for morning to see if I'm dead in the water. lol.

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7. 0

   calculus-geometryposted 9 years ago

   Every time they "fix" this bug I still never get the lost views credited to the total views ever.  Not that it really matters since a staff member mentioned a long time ago that the ad earnings counter is separate from the views counter.  My earnings always look consistent with GA's numbers, so I don't worry.

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   1. 50

      Writer Foxposted 9 years agoin reply to this

      My Ad Impressions on HP's stats were identical for 5 days in a row: April 29 – May 3.  That is IMPOSSIBLE!  And, it was never corrected.

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      1. 0

         calculus-geometryposted 9 years agoin reply to this

         Probably they never will be.
         
         I think after years of offering us incorrect daily stats HP should just admit the task is beyond the skill set of its engineering team and do away with them.  Wrong stats are worse than no stats, and everyone with an ounce of common sense is using Google Analytics anyway. 
         
         I would think it's a drain on their resources to give us daily stats, and even more so when they are wrong and a moderator has to come on the forum to announce they are "working on it."  Good lord, just give up already!

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         1. 50

            Writer Foxposted 9 years agoin reply to this

            But those were Ad Impressions, which is how we get paid under the HP Ad Program!

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            1. 87

               sallybeaposted 9 years agoin reply to this

               As were mine, I think for three days. but eventually those dismal impressions just disappeared off the page never to be seen again.  I mentioned this again on another thread yesterday.

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               1. 50

                  Writer Foxposted 9 years agoin reply to this

                  Go back to your earnings reports and check the dates April 29 - May 3 and see if the Impressions were ever changed.  Mine are still exactly the same.

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                  1. 87

                     sallybeaposted 9 years agoin reply to this

                     They are as I thought, unchanged.  Those are also definitely not right, three days exactly the same!  One a point out but all of them are too low, far below my average..

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                     1. 50

                        Writer Foxposted 9 years agoin reply to this

                        Since it has now been three weeks and the figures have not been corrected, it is almost like the site programmers did this on purpose.  Either way, it's truly unethical.

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                        1. 83

                           Solarasposted 9 years agoin reply to this

                           Yes, I have been gypped as well.  May 1- 4 covers the weekend where I get my boost in traffic. I demand my extra 50 cents per weekend day!

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                        2. 82

                           CatherineGiordanoposted 9 years agoin reply to this

                           I don't think HP got our earnings wrong on purpose, but it is worrisome nonetheless. People who don't keep a close watch on views and earnings might never know.

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      2. 71

         Matthew Meyerposted 9 years agoin reply to this

         We are going to review and recalculate the impressions for May 1 to May 3.
         Earnings are close to accurate, but there may be some change when the impressions are recalculated.

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         1. 50

            Writer Foxposted 9 years agoin reply to this

            Thank you!

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         2. 87

            sallybeaposted 9 years agoin reply to this

            Thank you very much, Matthew.

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         3. 80

            colorfuloneposted 9 years agoin reply to this

            I have missed all the action. Maybe I should look at my stats? 

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         4. 82

            CatherineGiordanoposted 9 years agoin reply to this

            My earnings look like they are around 50% too low. Not what I would call close.

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            1. 82

               CatherineGiordanoposted 9 years agoin reply to this

               Also I think the number of views in my earnings today is about 10%-20% too low, but since they have not been confirmed yet, maybe that will change.

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                  Solarasposted 9 years agoin reply to this

                  I was seeing a 30% deficit between GA and HP earnings impressions taking into account the 60/40 split.

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            2. 82

               CatherineGiordanoposted 9 years agoin reply to this

               I just got an email saying they were still working on correcting it. 6pm EST on May 21, 2015.

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         5. 54

            paradigm searchposted 9 years agoin reply to this

            You sure did. My MTD earnings just dropped. And that was after yesterday's earnings were added. Tough town... Tough town...

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         6. 71

            Matthew Meyerposted 9 years agoin reply to this

            Those 3 days (May 1-3) have now been recalculated and audited. You should see new values reflected. Hope everyone has a great weekend!

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            1. 97

               LongTimeMotherposted 9 years agoin reply to this

               I see those dates have changed, thanks Matthew.
               
               Now if the stats update regularly for the next couple of days, it will be a great weekend! lol.

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            2. 82

               CatherineGiordanoposted 9 years agoin reply to this

               I still think I was paid for fewer views than I actually had on April 30th. Maybe about 50 views too few. I don't know if it is worth my time to pursue it any further. And another day about a week ago looked off. I have to check my records.

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8. 97

   LongTimeMotherposted 9 years ago

   Stats are not working AGAIN today ...

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   1. 82

      CatherineGiordanoposted 9 years agoin reply to this

      I just noticed that myself. The count looks suspiciously low.

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   2. 80

      colorfuloneposted 9 years agoin reply to this

      I was so hoping for a glitch in my favor with 1 million views added.

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9. 97

   LongTimeMotherposted 9 years ago

   So the stats returned to a more normal figure, which is good. But here's the latest discrepancy I've noticed.
   
   My stats from '10 hours ago' were updated to '5 hours ago'. My one day figure was higher, although not much higher. However my total views ever only increased by 4. Got to be kidding me. For the previous 24 hour stats to have remained at the same figure as 5 hours previously, I had to be getting traffic - a lot more than 4 views.
   
   So I took a look at the individual views on my hubs (according to my account page) and they are all showing exactly the same figures in day, week, month and ever in both the 10 hours ago and the more recent 5 hours ago versions .... except for a couple of hubs way down the bottom of the list that show a tiny change.
   
   I do hope the team keeps an eye on this forum thread. It would be tedious to keep starting new forum threads every day or two.

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   1. 83

      Solarasposted 9 years agoin reply to this

      I have lost at least 15,000 ever views to glitches when the counters stop running.  It does not mean anything except that I would like to reach certain milestones that I have set for myself, and losing ever views to oblivion makes it take that much longer.

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      1. 82

         CatherineGiordanoposted 9 years agoin reply to this

         Counting the views correctly is the one thing that HP absolutely needs to get right or they will lose all credibility with writers. I think the glitch I noticed last night is fixed, but it is hard to know. I want to spend my time writing a new hub, not trying to reconcile HP with GA.
         
         The lag time is also very annoying. When I first started stats would update frequently and it would say "from 15 minutes ago." Now even when they update, it is from 6 to 8 hours ago. When I'm working on promotion, I'd like to know within hours what is working. As it is now, I have to wait until the next day at best.
         
         I agree with Solaras. I set little goals to keep myself motivated, and I really like to know how I am doing.

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         colorfuloneposted 9 years agoin reply to this

         I haven't thought about reaching ever view milestones but I can see why that would make it difficult to reach them.  The less I look at stats the better I feel.
         

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      3. 97

         LongTimeMotherposted 9 years agoin reply to this

         I just reached 3 years here. Like Catherine, I miss the days of reliable updates that were advised within minutes - not hours or, increasingly, days.

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10. 69

    Sue Adamsposted 9 years ago

    How can I trust the accuracy of payment figures (which, b.t.w. have dropped to a third of what hey were 2 months ago) when the stats aren't working properly?

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       colorfuloneposted 9 years agoin reply to this

       Certainly, accurate stats would be in everyone's best interest.

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