Responding to Editors (Or Not)

1. 92

   EricDockettposted 7 years ago

   I received a note from an editor on my last Hub, which I complied with to the best of my ability. However, when I tried to respond to the email, my message bounced back.
   
   This always happens. I always add the Team email address when responding anyway, but it would be nice to feel I can communicate with a human person at the address they emailed me from. As it is, I can't easily have a dialog with the editor. They are not working with me; they are dictating to me.
   
   Also, no name given by the editor. Who am I talking to (or, as it stands, not talking to)?
   
   HP, please consider this constructive criticism. This process needs to get better.

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   1. 85

      NateB11posted 7 years agoin reply to this

      It's difficult when you disagree with the editor and there is no way to convey it. I agree that as it is now, basically the editor tells you what to do and you do it or, if you don't, then that article doesn't get moved to a niche site. To some extent is fair enough but not the best for sure.

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      1. 78

         TIMETRAVELER2posted 7 years agoin reply to this

         I've never had this problem.  If I disagree, I send an email to team@hubpages.com and use "editor" in the subject line.
         
         I've always had a response and sometimes even a dialog about certain issues.

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2. 94

   Glenn Stokposted 7 years ago

   Eric, take a close look at the "from" email address. I don't know if they ever fixed what I discovered and informed them about:
   
   Some editors have the wrong reply email address in their computer, using editor @ hubpages.com – and that bounces. I replace "editor" with "editors"  (plural) when I reply and that gets through. They always respond to that one.
   
   I agree with you that it would be nice if they all would identify themselves. Some do, but not all. Nevertheless, as long as I leave the subject line the same, I discovered that my replies always get back to the right editor.

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      Margaret Schindelposted 7 years agoin reply to this

      Thanks very much for the "reply to" tip, Glenn! I've had the same bounce-back issue as well. Much appreciated!

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3. 83

   Robinposted 7 years ago

   As it is now, I'm the person that is responding to all of the editing-related emails.  Editors@hubpages.com comes to me as do emails that you send to team about editing.  For Premium edits, you should have the editors HubPages email.  They email you separately outside of the system. 
   
   There are a few automated emails that we felt didn't need a reply address, and those are sent with do not reply email addresses.  If there's an issue, you can always email team or me and I will try to respond as quickly as possible.  Thanks. 

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   1. 94

      Glenn Stokposted 7 years agoin reply to this

      Robin, In addition to some editors using the "editor" email (without the 's'), I know that the weekly newsletters also come from that address. That makes sense for the newsletters. However, it never has the statement that says do not reply as you had indicated.

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   2. 92

      EricDockettposted 7 years agoin reply to this

      Thanks Robin. As Glenn mentioned above, this email was sent from the "editor@hubpages" email address, not "editors". This is the one that appears to be bouncing back, so it is unlikely you or anyone would see our replies.
      
      If, as Glenn suggested, editors are contacting us by the wrong email perhaps they could update their records.
      
      In any event, I always include the team email when I respond so that hopefully somebody sees something somewhere.

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      1. 83

         Robinposted 7 years agoin reply to this

         There are certain emails that are do not reply and they should have this at the bottom:  Please do not reply to this message, it was sent from an unmonitored address.
         
         A few of the editing emails come from this address because we didn't think they warranted a reply from authors; however, if you want to email us you can via team or editors@hubpages.com.  When you are asked for an edit request, you can now leave a custom note to the editor when you submit it.  This is the best way to communicate with the editor when they ask for an edit request.

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         1. 92

            EricDockettposted 7 years agoin reply to this

            I did notice the option to leave a note for the editor when I resubmitted. That's a nice addition. I pasted my email message in there too.

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            1. 87

               Jean Bakulaposted 7 years agoin reply to this

               Sometimes I also have seen a place where I can communicate with the editor. It makes it much easier if there is a point the author needs to make that the editor doesn't get, or if the author doesn't understand what the editor wants. I can't recall how it comes up or when. It's a reply box. It's magical .

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4. 92

   Natalie Frankposted 7 years ago

   I believe I have had a number of my articles edited but I haven't ever received any type of info other than the automated email just stating one of my article had been chosen to be premium edited or whatever that message says.  I have never received any information about the editor or an email address to reply to.  Several times there was something that I needed to address but couldn't find a way to get directly to the editor.  The information mentioned here is quite useful.  Thanks.

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5. 86

   Venkatachari Mposted 7 years ago

   I don't think that you need to reply to those messages regarding changes to be made to hubs. You simply make the changes and re-publish them. That's what is needed from your end. If they find anything not satisfying they can again write to you and ask you to make further improvements. But, you can not reply to them. by clicking the reply button.
   
   You can contact the team only through the help forum by clicking the Help button above and filling a form available at the bottom of that page.

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   1. 87

      Jean Bakulaposted 7 years agoin reply to this

      No, read the message more carefully.
      
      You can reply at team@hubpages.com or editor@hubpages.com. And if you are making a change but not happy about it, or feel it detracts from your article, as you make the change, a little reply box comes up and you can either explain your dilemma or ask for more explanation why this change is required. I have issues with a lot of the changes required at times, but have worked to iron them out and the staff does a good job of listening.

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