Why will HUB not answer my emails? Why do I no longer have access to ANY OF MY LENSES??
I have asked them to transfer them to my HUB account but they have not and don't even bother to respond.
I followed the steps to transfer everything 3 times well within the short time-line they gave us... and know all of my lenses appear under an account THEY CREATED that I CAN NOT ACCESS,
You probably missed the instructions regarding the transfer, which were posted both on Squidoo, and here on HubPages. Lenses were transferred to new accounts, rather than to existing ones, to manage traffic and accounting. You cannot have them merged with your existing account.
I FOLLOWED the instructions. I DID the transfer and it DID NOT WORK. Instead all my lenses (HUBS) showed up as an account I cannot access. I already HAD a HUB ACCOUNT from 2 years ago. I am asking them to either TRANSFER or GIVE ME ACCESS to them!
You can't transfer your old Squidoo content to an account created prior to the merger. The access information for your transferred content was sent to the email address associated with your Squidoo account. If not, use the help link to ask for help.
You can also look in your Comments capsule for that Hub to make sure that none of the boxes are checked and you have chosen 'all' in the box of 'display lists'.
Your Squidoo content was successfully transferred to a new HubPages account. Because you did not transfer your content manually within the allotted timeframe a HubPages account and username was created for you. Please email firstname.lastname@example.org for more information.
Accounts cannot be merged.
We responded to both your email and your QA post.
Please see the email message for more details.
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