Why will HUB not answer my emails? Why do I no longer have access to ANY OF MY L

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  1. confetta profile image59
    confettaposted 4 years ago

    Why will HUB not answer my emails? Why do I no longer have access to ANY OF MY LENSES??

    I have asked them to transfer them to my HUB account but they have not and don't even bother to respond.

  2. confetta profile image59
    confettaposted 4 years ago

    I followed the steps to transfer everything 3 times well within the short time-line they gave us... and know all of my lenses appear under an account THEY CREATED that I CAN NOT ACCESS,

  3. lisavollrath profile image95
    lisavollrathposted 4 years ago

    You probably missed the instructions regarding the transfer, which were posted both on Squidoo, and here on HubPages. Lenses were transferred to new accounts, rather than to existing ones, to manage traffic and accounting. You cannot have them merged with your existing account.

    1. confetta profile image59
      confettaposted 4 years agoin reply to this

      I FOLLOWED the instructions. I DID the transfer and it DID NOT WORK. Instead all my lenses (HUBS) showed up as an account I cannot access. I already HAD a HUB ACCOUNT from 2 years ago. I am asking them to either TRANSFER  or GIVE ME ACCESS to them!

    2. lisavollrath profile image95
      lisavollrathposted 4 years agoin reply to this

      You can't transfer your old Squidoo content to an account created prior to the merger. The access information for your transferred content was sent to the email address associated with your Squidoo account. If not, use the help link to ask for help.

  4. The Examiner-1 profile image72
    The Examiner-1posted 4 years ago

    You can also look in your Comments capsule for that Hub to make sure that none of the boxes are checked and you have chosen 'all' in the box of 'display lists'.

  5. Matt Wells profile imageSTAFF
    Matt Wellsposted 4 years ago

    Hello Confetta,

    Your Squidoo content was successfully transferred to a new HubPages account. Because you did not transfer your content manually within the allotted timeframe a HubPages account and username was created for you. Please email team@hubpages.com for more information.

    1. confetta profile image59
      confettaposted 4 years agoin reply to this

      Can you please tell me how to LOG IN to the new account that was created for me???
      Thank You.

  6. Matthew Meyer profile image73
    Matthew Meyerposted 4 years ago

    Accounts cannot be merged.
    We responded to both your email and your QA post.
    Please see the email message for more details.

    1. confetta lm profile image59
      confetta lmposted 4 years agoin reply to this

      Hello -
      It was very confusing but I finally managed to gain access to my lenses/hubs.
      Thank You


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