Please help me improve this article. I am open for your opinion or criticism.
https://hubpages.com/business/Getting-J … lete-Guide
I think your article does not properly relate to your title. You are drifting from the title in the paragraph titled "why do companies outsource". It is completely irrelevant to the topic. You should concentrate only on the points that tell your readers about the nature of the call center jobs, the qualifications and skills required, the various positions offered with work involved in it, and the procedure as to how to apply or face the interviews, etc. Remove the unrelated stuff and be clearcut in your views. Further, you may check for grammatical mistakes also in the sentences.
It's the fourth paragraph before I learn what BPO stands for. You should spell out the name in first reference and put initials in brackets. After that you can use the initials.
There are numerous grammatical errors. I suggest you use a free program such as Grammarly or Hemingway to winkle out some of the mistakes.
The topic is puzzling. You mention high turnover in call centre staff. That's because the work is dreadful. I know several people who worked in call centres in Canada and they all quit because they were stressed out by unreasonable management demands and unending abuse from people on the phone. It seems the only qualification needed for a call-centre job is a pulse.
I guess that explains why there are always long lines of visa applicants at the Canadian embassy.
Where I am from if a company is willing to pay $20 US per day, and will provide social security, you would need more than a pulse. The applicants would be out in line for the job, and would be expected to have good resumes and some sort of experience to get the job.
But, Kannan has exaggerated the incomes also to the BPO staff. I don't think they will be providing such huge remuneration only for Call Center work. It is unbelievable. Only Software jobs get that much lucrative salary.
@Venkat I stated the figures from Payscale.com. I will extend my research and update a more conservative figure.
@Rupert Thanks for the advice.
Exaggerated the income in the US or India? The minimum that a staff member could be employed for in the US is over $2000/month (plus supervisors, material, etc), so his figures there are quite reasonable.
I have not been in India in over 20 years so I have no idea on his estimates there.
I am particular about India and other places where only software people of senior rank can ever get $3000/month which is equal to a sum of Rs.1.95 lac. I do not think whether $2000 is paid to a simple staff taking calls and offering general services of a call office even in the US. Because you yourself have noted above that a person will jump even at an offer of $20 per day.
I am Brazilian. The southern part of our country has a lot of job opportunties, but here in the northeast wages are nowhere close. In the US no one would jump at the chance to work for only $20 per day.
In the US, for a call center you would have to pay $11/hour times 40 hours/week times 4 weeks a month, which comes close to $2000, and as I mentioned there are a lot of other costs like technical support (computers, telephone lines, etc) as well as supervisor costs. Also when you hire an employee in the US you have to pay many employer taxes, social security, etc. I owned a clinic in the Chicago suburbs and my employee costs were the main reason I had to charge my clients so much.
Okay, thanks for letting me know the reasons for the high costs of jobs.
But, my argument still persists solid. I am not clear about the intended audience for that hub. Kannan may clear it.
I am telling it through my own experience that a person drawing Rs.2 lac salary/month is considered as a very great lucky person in India who must be possessing adequate skills and experience.
2 lac per month?
No, I said 15k to 25k in India and $3000 to $5000 in US.
Sorry, Kannan. Just now, I went to your article and realized my mistake. You are right. You told both figures for the Indian as well as the US employee. I might have forgotten when looking @DrMark's comment. I calculated the value of 3000 Dollars into Rs and mentioning it as Rs2 lac. So, your figures are okay.
But, you need to mention them under a proper subtitle like "expected salary" or "probable perks offered". No need for the reason for outsourcing as it does not fit the Title of the Article.
Kanaan, as well as the grammatical mistakes, which have been mentioned, I also think the article needs to be better organized.
If I am searching for this, I want the article to tell me how to find a job at a call center. I recommend you follow this outline:
Short intro (including what a BPO is)
How to find a job
Why find a job at a call center (the requirements you should have)
How to present yourself for the job (including your link)
The positions available at a call center
A lot of work there!
Thanks for your help with the Hindi article.
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