Can't edit or navigate the site

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  1. Polly C profile image94
    Polly Cposted 17 months ago

    For the last 6 hours or so, I have been unable to navigate the site properly. I cannot access my articles except by following an unusual route and when I do access them I am unable to edit. Is everyone having the same issue? I notice that some people have managed to publish hubs, whereas I definitely cannot.

    1. Matt Wells profile imageSTAFF
      Matt Wellsposted 17 months agoin reply to this

      This issue has been reported to the engineers and they are currently working on a fix. To temporarily resolve this issue you can hard refresh your web browser to clear your cache. Please visit this link for instructions.

      1. Polly C profile image94
        Polly Cposted 17 months agoin reply to this

        Thanks for that, Matt

      2. lawrence01 profile image83
        lawrence01posted 17 months agoin reply to this

        I've always used chrome without issues before, Firefox got to be a nightmare as so much wouldn't work on it. For me, it was only the 'text' capsules not working!

    2. Virginia Allain profile image89
      Virginia Allainposted 17 months agoin reply to this

      I'm having problems too with the format of reports and cannot edit my hubs.
      https://usercontent1.hubstatic.com/14048014_f1024.jpg

  2. Blond Logic profile image96
    Blond Logicposted 17 months ago

    I can't answer comments or see the second page of my sales. There seems to be a problem.

    1. Polly C profile image94
      Polly Cposted 17 months agoin reply to this

      I've just made a discovery regarding the issue - it's only a problem for me using Chrome as just tried Firefox and that works ok. Are you using Chrome?

      1. Blond Logic profile image96
        Blond Logicposted 17 months agoin reply to this

        Yes, I use Chrome, I'll try Firefox. Thanks.

  3. eugbug profile image97
    eugbugposted 17 months ago

    The site looked wonky on Chrome today. The account stats page was different and the forum was very odd looking, like a retro text based webpage from the 90s.

  4. Daniel Mollat profile image96
    Daniel Mollatposted 17 months ago

    The problem persists even with Firefox. I just tried to edit one of hubs using Firefox and I couldn't do it. Chrome definitely is a problem.
    Has anybody reported this yet to HP mods? I'm doing this now.

    1. Polly C profile image94
      Polly Cposted 17 months agoin reply to this

      I did send an email. I also can't see my photos on my hubs.

  5. Daniel Mollat profile image96
    Daniel Mollatposted 17 months ago

    It looks like each of us is having a different problem. I don't have a problem with my picture but I can't edit the hub. When I click "edit" I'm taken to a site that says: 404. Page Does Not Exist
    Does anyone have a similar problem?

    1. Polly C profile image94
      Polly Cposted 17 months agoin reply to this

      When I click edit I can't enter the capsule but just get taken back to the top of the hub! However, I can actually edit on Firefox, I haven't noticed any issues on there yet, but I like using Chrome (usually).

  6. Daniel Mollat profile image96
    Daniel Mollatposted 17 months ago

    I tried doing the hard refresh as suggested for both chrome and firefox. It doesn't work!
    Has anybody tried it and succeeded?
    I still have the same problem of not being able to edit one of my hubs. But the problem seems to be isolated to only one of my hubs. The other hubs apparently don't have this problem.

    Suggestions anyone? I've reported this to the mods twice already.

    Daniel Mollat

    1. Polly C profile image94
      Polly Cposted 17 months agoin reply to this

      Hi Daniel, I hadn't tried it as haven't had a lot of time for hubs since I first posted with the issue. However, I just tried and it did actually work for me! Currently I am able to browse the site as before and also edit - weird that you only have an issue with one hub.

  7. Jodah profile image92
    Jodahposted 17 months ago

    I can't access my profile or approve and reply to comments etc on Chrome. All seems to be ok with Firefox, though I haven't tried editing any hubs.

  8. Virginia Allain profile image89
    Virginia Allainposted 17 months ago

    Just now, I tried accessing Hubpages using Firefox instead of my usual Chrome. Everything seems normal. Give it a try.

  9. Patty Inglish, MS profile image92
    Patty Inglish, MSposted 17 months ago

    I can't edit in Firefox and the hard refresh is not fixing the problem. Thanks.

  10. Butterfly67 profile image91
    Butterfly67posted 17 months ago

    I'm getting the same view as Virginia sometimes on Chrome.

    1. Virginia Allain profile image89
      Virginia Allainposted 17 months agoin reply to this

      Checked just now using Chrome and everything has reverted to normal. Maybe the software person at Hubpages found a fix.

      1. Patty Inglish, MS profile image92
        Patty Inglish, MSposted 17 months agoin reply to this

        Mine is fixed now as well.

  11. Daniel Mollat profile image96
    Daniel Mollatposted 17 months ago

    Glad to hear that your problems have been resolved. One of my sites continues with the problem and I'm really disappointed with the slow response I'm getting from team@hubpages. Two team mods have communicated directly with me in trying to resolve the issue but the problem persists. I'm now seeing that the support department of HubPages is not all that great. They take too long to respond and they seem lacking in experience to deal with tech problems.

    Other service websites have very attentive support staff who immediately goes into action in resolving an issue when a member reports a problem. I don't see this kind of commitment from our team at Hubpages. Either they don't have the necessary skills and experience in technical issues or don't care much for the needs of their members. My problem has been dragging for almost a week now and there doesn't seem to be a resolution in sight. I'm really disappointed.

    1. theraggededge profile image98
      theraggededgeposted 17 months agoin reply to this

      As the site is working properly it is more likely to be a local problem, i.e. on your own computer. Presumably you've cleared the cache, and scanned and cleaned with something like CCleaner?

      You say that two staffers have tried to resolve the issue, so not sure what else you want them to do. If they are not seeing the problem, then there's not a lot they can do.

      Can you post the link here?

  12. Daniel Mollat profile image96
    Daniel Mollatposted 17 months ago

    Yes, I've cleared the cached and done hard refresh several times on several days. Also cleaned my computer several times using CCleaner and even done disk cleanup several times. Problem persists. I even had my son who works at MacAfee help me to see if there are issues on my computer. He actually took control of my computer and couldn't find a problem. So it does appear the problem is at HubPages.

    The HubPages tech people should be more mindful of their responsibility to their members. Why are they so slow in communicating with me? It took them a while to respond to my first email reporting the problem for the first time. And again it took several days to respond to my follow up email.

    I don't know at this point what the heck is happening at their end since their last contact with me yesterday at 3:30PM (pacific time). You would think that from yesterday PM till today (10AM Pacific Time) they would have found something to say. But no, nothing yet from them as of now.

    If they can't resolve the issue then they should say so and at the same time give suggestions as to what to do. Maybe I need to delete that particular problematic hub and start a new one but this would mean losing all the history that has been initiated at Google. And it definitely would not speak well of expertise at team@hubpages.

 
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