YouTube Videos Not Displaying on New Look Sites

1. 95

   eugbugposted 4 years ago

   Is anyone else experiencing this?
   I'm using Firefox on desktop.

   replyreport
   1. 100

      chef-de-jourposted 4 years agoin reply to this

      No videos on Owlcation. I'm using Edge on Windows 10, no adblockers. Plus other serious layout and text issues. I'm getting a bit nervous - many students returning to college, school and uni over the next few days and weeks and they've been a loyal bunch of readers. Hope they don't desert....

      replyreport
   2. 80

      samanthacubbisonposted 3 years agoin reply to this

      Good news! we've found a fix for those in the EU. Created a new thread here: https://hubpages.com/community/forum/35 … ost4170457

      replyreport
2. 93

   Abby Slutskyposted 4 years ago

   Yes, I just checked and my video on a recipe was gone. It was bad enough when they were leaving headings and my polls were missing. Thanks for the  alerting me. What are you doing about it? The polls I deleted my headlines.

   replyreport
3. 95

   eugbugposted 4 years ago

   I mistakenly put this under "HubPages Tutorials and Community" rather than "Technical Questions". It's a pity we can't edit categories fter posting. I think the team read posts on most of the forums eventually though.

   replyreport
   1. 0

      Marisa Writesposted 4 years agoin reply to this

      The Technical thread specifically says it's staff-monitored, because the others aren't.  It's rare now for staff to look at other sections of the forum, unless someone reports something to them.  They don't have the staff.
      
      I'd suggest posting a rollup post (referring to your detailed individual posts) on the "Important Network Site Update" thread, where everyone else is reporting the bugs

      replyreport
   2. 80

      samanthacubbisonposted 4 years agoin reply to this

      I can put this under technical questions for you.

      replyreport
      1. 95

         eugbugposted 4 years agoin reply to this

         Thanks Samantha

         replyreport
         1. 80

            samanthacubbisonposted 4 years agoin reply to this

            Also, I’m sorry you’re having this issue. It has been reported. Thank you for bringing it up!

            replyreport
            1. 93

               Abby Slutskyposted 4 years agoin reply to this

               Thank you.

               replyreport
4. 95

   Glenn Stokposted 4 years ago

   Ii just tested it on several browsers. All my videos are working. However, I noticed that the start time (when specified) is not obeyed on Maven. The video starts from the beginning. When I view it on HubPages, it starts where I intended.
   
   Eugene, this might be the same problem you’re having with the different Ad blocker than I use. Try disabling it to see if the video plays.
   
   EDIT: I just tested with the Avast Browser. And the video is missing. So that narrows not down. It IS INDEED the same problem with certain ad blockers.

   replyreport
   1. 95

      eugbugposted 4 years agoin reply to this

      I checked and the video is still missing even with the ad blocker turned off.

      replyreport
   2. 80

      samanthacubbisonposted 4 years agoin reply to this

      Our team is on it—we apologize for concerns around content performance and earnings. Our team is actively working through several technical issues and our ads team is aware of the situation as well. We are working to resolve this ASAP.

      replyreport
5. 77

   lobobrandonposted 4 years ago

   The latest version of Chrome, WIndows 10 and Germany, no videos and ads showing on my Owlcation hubs with and without Adblock; with and without Ghostery.

   replyreport
   1. 95

      eugbugposted 4 years agoin reply to this

      I checked while running a VPN and using a US based server. Both ads and videos display ok.

      replyreport
      1. 77

         lobobrandonposted 4 years agoin reply to this

         That's weird,

         replyreport
      2. 95

         Glenn Stokposted 4 years agoin reply to this

         In addition to various ad blockers and browsers working differently, VPN must be another issue that’s part of the puzzle. That’s why everyone has different experiences.

         replyreport
6. 95

   eugbugposted 4 years ago

   When I switch the VPN to a UK server, ads don't display.

   replyreport
7. 96

   Diana Grantposted 4 years ago

   Yes, my video was missing on a Hubpages article just accepted yesterday by Delishably,  leaving the caption looking not only irrelevant but with loads of white space around it.  There seems to be double white spacing in lots of places, making the article look almost incoherent.  I tought it was something to do with their edits, but clearly  bigger problem than that.

   replyreport
   1. 99

      Glenis Rixposted 4 years agoin reply to this

      The is a great deal of white space on my Owlcation. articles that have been transferred
      And videos are not displayed when accessed via Safari.

      replyreport
8. 78

   Richard-Hposted 4 years ago

   Yes, my articles on Spinditty are not showing videos (although I can still see them in Hubview), no matter how I try to access them.
   
   Is there any update regarding this problem?
   
   Thanks!

   replyreport
   1. 86

      Sherry Hewinsposted 4 years agoin reply to this

      I just tried one of my music hubs using Chrome. My videos on that hub are working as expected.

      replyreport
9. 91

   Sue Adamsposted 4 years ago

   Six weeks later and still, none of my videos are showing on niche sites!
   
   Example from youmemindbody
   
   Too busy placing irrelevant videos on top of our articles?
   
   This unacceptable incompetence is ruining my reputation and my income.
   My earnings have gone down from 3 digit numbers per month to a meager payout every three months, w.t.f. is going on?
   
   We do our job, why can't the Maven engineers team do theirs??

   replyreport
   1. 80

      samanthacubbisonposted 4 years agoin reply to this

      1. make sure you consent to the site's policies
      2. It might be location-based; see our forum post about third-party embeds; YouTube is a third-party embed
      3. make sure ad blocker is off
      4. make sure you are using a supported browser:
      We prioritize browser support on Chrome (desktop/mobile), Safari (desktop/mobile/tablet), Firefox (desktop), Edge (desktop), Samsung (mobile). Bowsers like Avast, which are not fully supported might experience some degradations.

      replyreport
10. 91

    Sue Adamsposted 4 years ago

    make sure you consent to the site's policies. Surely no site doesn't support videos.  To expedite the site migrations in Phase I, for example, we pointed back to the HubPages frontend code by doing what we call a “third party embed.” This temporary path makes HubPages features available this obviously doesn't apply to videos to readers while we work on longer-term solutions. Unfortunately, readers who use ad blockers I don't use AdBlocker or Avast Secure Browser I use Chrome are not only blocking ads, they are also interfering with our ability to ask for reader consent to run these various features (as required by the data privacy laws). These short-term tradeoffs, however, are worthwhile in the greater scheme of work required to support our consolidation efforts.
    
    When an article relies heavily on video explanations the missing videos simply destroy the entire piece. Samantha, can you please confirm that the videos will, at some point not in the too distant future be visible to all our readers?

    replyreport
    1. 80

       samanthacubbisonposted 4 years agoin reply to this

       Ok, thank you for verifying. We have the item ticketed and we are looking into it.
       
       Please be mindful that I am relaying everything I know here but I do not control engineering priorities. The engineering team, etc. does not access this thread—we relay all feedback to them. I understand your frustration, but we ask that all community members speak from a place of patience and understanding, as I have no control over the situation and I am doing my best to accommodate everyone in the forums.

       replyreport
11. 0

    Marisa Writesposted 4 years ago

    Oh the irony.  We've got a video we don't want, plastered over the top of our Hubs, but the ones we DO want aren't visible.

    replyreport
12. 91

    Sue Adamsposted 4 years ago

    Of course, we don't blame you personally Samantha but your job is to help us communicate problems to the team until they are resolved and it shouldn't take more than six weeks to fix such an important issue.
    
    Irony indeed Marisa.
    
    Considering that one of the articles in question used to be my best performing one with 1,591,270 views to date, the financial loss from videos not working surely affects our bosses (the whole company) just as much as us writers. It is therefore in both our interests to fix this major problem to remedy an unacceptable lose-lose situation.

    replyreport
    1. 90

       alexadryposted 4 years agoin reply to this

       I am too missing all the videos I produced specifically to accompany my articles including videos on how to train dogs certain skills and tricks. I feel that these accompanying videos benefited my articles in many ways such as outranking copycat websites who were lacking them and also considering the fact that many people are visual learners, and therefore, after reading the article, they are able to fully comprehend and follow the dog training steps along. Not to mention it looks silly that the articles states: " Below is a video of the conditioning process" when there is just a big blank box. I hope staff will be reinstating them soon.
       
       

       replyreport