What Happened to my Polls on the Niche Sites?

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  1. Sue Adams profile image96
    Sue Adamsposted 11 months ago

    All my articles that have polls in their original Author Views have lost their polls on the niche sites. This is most unfortunate, especially when subsequent text content refers to such missing polls. Is anyone else experiencing this?

    1. samanthacubbison profile image86
      samanthacubbisonposted 11 months agoin reply to this

      Sue,

      Based on your location, you should:

      https://hubstatic.com/15280582_f1024.jpg

      https://hubstatic.com/15280583.png

      Since our audience is global, not all readers will come across these issues.

  2. Shesabutterfly profile image95
    Shesabutterflyposted 11 months ago

    I have articles with polls on Delishably and Skyaboveus. Both appeared to be working.

    Edit: I read one of your articles on Owlcation. In the article I read, I was able to see the poll and vote.

  3. Glenn Stok profile image98
    Glenn Stokposted 11 months ago

    This problem has been reported many weeks ago with discussions in other threads on the forum. Maven is aware of the problem with polls (and videos) being blocked in the EU. The only solution right now is to opt into allowing all media. Of course that only works if your readers opt in.

  4. Sue Adams profile image96
    Sue Adamsposted 11 months ago

    Thank you Samantha but according to Glenn, if my readers haven't changed their privacy settings, they still can't see the polls which cuts out all European readers and that is not acceptable. Do I have to do this for every niche site my articles are featured in?

    I have changed the settings on all sites but still no polls to be found. Does it take time for the change to take effect?

    1. samanthacubbison profile image86
      samanthacubbisonposted 11 months agoin reply to this

      This was only experienced by users (primarily authors, since they are returning users) who set their consent profiles during a ~2 week window in which the problem first arose. They should have already been repromoted after we released an update to visit the consent choices. If they overlooked it or selected something different, go through the steps above.

      If you have reset the privacy settings for one site and if the others look okay; if not, you can follow the same procedure for the other Network Sites. All new users and those who did not visit our sites within the period of time in which the issue arose should not experience this problem, nor should any new visitors experience this problem if they Accept All in the Privacy Settings.

      1. Sue Adams profile image96
        Sue Adamsposted 11 months agoin reply to this

        OK, so I have changed all the Privacy Settings on all the sites to "Accept All" but still cannot see the polls. Am I understanding correctly that I, the author, am the only one who cannot see my polls on my articles? That's weird!

        1. samanthacubbison profile image86
          samanthacubbisonposted 11 months agoin reply to this

          What browser are you using? Any ad blockers?

          1. Sue Adams profile image96
            Sue Adamsposted 11 months agoin reply to this

            I am using Chrome with Ad blocker rurned off.

            1. samanthacubbison profile image86
              samanthacubbisonposted 11 months agoin reply to this

              Could you post that page here or email it to us?

              1. Sue Adams profile image96
                Sue Adamsposted 11 months agoin reply to this

                https://youmemindbody.com/disease-illne … stiff-neck
                is one of the articles where the poll is missing. But there are many more.
                https://hubstatic.com/15280643.png
                Followed by text:
                The above survey shows that 60% of the population have a chronic stiff neck (over-curvature) while only 1% never have any neck trouble at all. Help! What must we do?

                1. tsmog profile image78
                  tsmogposted 11 months agoin reply to this

                  I can see the poll, but I am in the US. I am on a Kindle Fire tablet.

                  1. Sue Adams profile image96
                    Sue Adamsposted 11 months agoin reply to this

                    Thank you Tim, it's nice that you can see the poll but other writers based in Europe and elsewhere outside the U.S. should check if their polls are missing on the Niche sites.

                2. samanthacubbison profile image86
                  samanthacubbisonposted 11 months agoin reply to this

                  Ok, thanks. We can see the issue and engineering is diving into it.

                  1. Sue Adams profile image96
                    Sue Adamsposted 11 months agoin reply to this

                    Thank you, Samantha. I hope they realize from Lobobrandon's post (https://hubpages.com/community/forum/35 … ost4163103) that this is a general issue and not just me with a single article.

                  2. lobobrandon profile image90
                    lobobrandonposted 11 months agoin reply to this

                    Thanks for passing the message, Samantha.

                  3. Glenn Stok profile image98
                    Glenn Stokposted 11 months agoin reply to this

                    Samantha, On Oct 29th I sent an email to Tessa saying that it appears Maven includes tracking code for those capsules that is different from tracking on the HubPages platform. Maven's tracking code seems to trigger privacy issues in the EU. She passed that on to engineering, so they already know.

                    Even though I'm in the USA, I tested this with the Avast browser, which has Anti-Tracking. With the Anti-Tracking enabled, the Polls, YouTube videos, and the Amazon capsules were hidden. When I turned that off, all those capsules appeared. I thought that might help determine how the EU blocks these capsules.

        2. lobobrandon profile image90
          lobobrandonposted 11 months agoin reply to this

          I cannot see the poll on my watering tomatoes hub either. I just re-accepted everything (they were already all accepted). I cleared cache, I turned off ad-block and ghostery, I cleared cache again. Did a hard refresh a few times, nada.

          I never looked for polls before. I'm in the EU btw.

          Tested on Chrome, the latest version and also on Edge and don't see them on either browser. I do not use Edge and have no ad blockers of any kind installed there.

          1. Sue Adams profile image96
            Sue Adamsposted 11 months agoin reply to this

            At last, a co-victim smile  So this definitely IS a problem.

            1. Glenn Stok profile image98
              Glenn Stokposted 11 months agoin reply to this

              Sue, to put your mind at ease (a little), I can see your poll and I just voted on it too. I am in the US. The problem is only with readers in the EU as I mentioned earlier. By the way, great article. Very useful!

              1. Sue Adams profile image96
                Sue Adamsposted 11 months agoin reply to this

                Thank you Glenn, but there are a lot of Europeans and maybe other areas in the world (?) who are missing out on the poll feature which, for years, we were encouraged to use.

                1. Glenn Stok profile image98
                  Glenn Stokposted 11 months agoin reply to this

                  Yes indeed. That’s why I added the words “a little” in my comment. I realize that doesn’t put your mind at ease a whole lot.

                  While on the subject, I find it strange that the EU privacy guidelines only affect Maven and not HubPages. I would think that might be a clue as to what needs to be fixed in the code to eliminate this problem. Samantha, if you’re reading this, what do you think?

            2. samanthacubbison profile image86
              samanthacubbisonposted 11 months agoin reply to this

              So the issue for those in the EU is GDPR compliance. This is because we are pointing back to HubPages code and they run as third-party embeds. We need to build out further support for these features.

              1. Sue Adams profile image96
                Sue Adamsposted 11 months agoin reply to this

                There must be a good number of EU writers on HubPages who use Polls in their articles but probably haven't yet noticed them missing on Niche sites. Do you roughly know when we can expect the issue to be fixed?

                1. samanthacubbison profile image86
                  samanthacubbisonposted 11 months agoin reply to this

                  I don't, but I know it is in the works. Luckily, as I said earlier, it wasn't experienced by a large majority:

                  "This was only experienced by users (primarily authors, since they are returning users) who set their consent profiles during a ~2 week window in which the problem first arose. They should have already been repromoted after we released an update to visit the consent choices. If they overlooked it or selected something different, go through the steps above.

                  If you have reset the privacy settings for one site and if the others look okay; if not, you can follow the same procedure for the other Network Sites. All new users and those who did not visit our sites within the period of time in which the issue arose should not experience this problem, nor should any new visitors experience this problem if they Accept All in the Privacy Settings."

                  1. lobobrandon profile image90
                    lobobrandonposted 11 months agoin reply to this

                    Just to clarify, both SueAdams and I have changed the privacy settings and we still do not see the polls. It is not only authors who have not accepted all the options. Your earlier reply https://hubpages.com/community/forum/35 … ost4163230 seems to cater to the issue at hand, but this final comment does not cater to this discussion unless I am missing something.

  5. Gloriousconfusion profile image91
    Gloriousconfusionposted 11 months ago

    My Polls aren't showing on Delishably, but do on Hubpages.  e.g. Chicken or Turkey Patties Using Thanksgiving Dinner Leftovers--Quick Easy Recipe

    https://delishably.com/meat-dishes/chic … asy-recipe

    So as what I hope is only a temporary measure, I have now hidden it on HubPages, in order to hide it on Delishably.  Very weird - I do hope they can fix this in an appropriate way. I'm in London.

  6. Sue Adams profile image96
    Sue Adamsposted 11 months ago

    Plus, I only discovered the problem because when checking a recently edited article there was a text capsule that didn't make sense because it was discussing the results of a non-existent poll. A missing poll all on its own is not easily spotted on niche sites. You have to compare the original (author's view) with the niche view to check. And how many writers remember which articles had polls in their original form? That may be why not many European writers have reported the issue. That doesn't mean there is no issue. If you can't fix it, just tell us and we'll remove the polls altogether.

    b.t.w. Polls are also missing from Discover HubPages

    1. Glenn Stok profile image98
      Glenn Stokposted 11 months agoin reply to this

      Sue, you can find all your hubs that use polls by filtering for Poll Capsules on your stats page.

      1. Sue Adams profile image96
        Sue Adamsposted 11 months agoin reply to this

        Oh, thanks Glenn, that's useful to know.

 
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