What Happened to my Polls on the Niche Sites?

1. 96

   Sue Adamsposted 3 years ago

   All my articles that have polls in their original Author Views have lost their polls on the niche sites. This is most unfortunate, especially when subsequent text content refers to such missing polls. Is anyone else experiencing this?

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   1. 82

      samanthacubbisonposted 3 years agoin reply to this

      Sue,
      
      Based on your location, you should:
      
      
      
      
      
      Since our audience is global, not all readers will come across these issues.

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2. 94

   Shesabutterflyposted 3 years ago

   I have articles with polls on Delishably and Skyaboveus. Both appeared to be working.
   
   Edit: I read one of your articles on Owlcation. In the article I read, I was able to see the poll and vote.

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3. 96

   Glenn Stokposted 3 years ago

   This problem has been reported many weeks ago with discussions in other threads on the forum. Maven is aware of the problem with polls (and videos) being blocked in the EU. The only solution right now is to opt into allowing all media. Of course that only works if your readers opt in.

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4. 96

   Sue Adamsposted 3 years ago

   Thank you Samantha but according to Glenn, if my readers haven't changed their privacy settings, they still can't see the polls which cuts out all European readers and that is not acceptable. Do I have to do this for every niche site my articles are featured in?
   
   I have changed the settings on all sites but still no polls to be found. Does it take time for the change to take effect?

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   1. 82

      samanthacubbisonposted 3 years agoin reply to this

      This was only experienced by users (primarily authors, since they are returning users) who set their consent profiles during a ~2 week window in which the problem first arose. They should have already been repromoted after we released an update to visit the consent choices. If they overlooked it or selected something different, go through the steps above.
      
      If you have reset the privacy settings for one site and if the others look okay; if not, you can follow the same procedure for the other Network Sites. All new users and those who did not visit our sites within the period of time in which the issue arose should not experience this problem, nor should any new visitors experience this problem if they Accept All in the Privacy Settings.

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      1. 96

         Sue Adamsposted 3 years agoin reply to this

         OK, so I have changed all the Privacy Settings on all the sites to "Accept All" but still cannot see the polls. Am I understanding correctly that I, the author, am the only one who cannot see my polls on my articles? That's weird!

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         1. 82

            samanthacubbisonposted 3 years agoin reply to this

            What browser are you using? Any ad blockers?

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            1. 96

               Sue Adamsposted 3 years agoin reply to this

               I am using Chrome with Ad blocker rurned off.

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               1. 82

                  samanthacubbisonposted 3 years agoin reply to this

                  Could you post that page here or email it to us?

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                  1. 96

                     Sue Adamsposted 3 years agoin reply to this

                     https://youmemindbody.com/disease-illne … stiff-neck
                     is one of the articles where the poll is missing. But there are many more.
                     
                     Followed by text:
                     The above survey shows that 60% of the population have a chronic stiff neck (over-curvature) while only 1% never have any neck trouble at all. Help! What must we do?

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                     1. 84

                        tsmogposted 3 years agoin reply to this

                        I can see the poll, but I am in the US. I am on a Kindle Fire tablet.

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                        1. 96

                           Sue Adamsposted 3 years agoin reply to this

                           Thank you Tim, it's nice that you can see the poll but other writers based in Europe and elsewhere outside the U.S. should check if their polls are missing on the Niche sites.

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                     2. 82

                        samanthacubbisonposted 3 years agoin reply to this

                        Ok, thanks. We can see the issue and engineering is diving into it.

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                        1. 96

                           Sue Adamsposted 3 years agoin reply to this

                           Thank you, Samantha. I hope they realize from Lobobrandon's post (https://hubpages.com/community/forum/35 … ost4163103) that this is a general issue and not just me with a single article.

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                        2. 90

                           lobobrandonposted 3 years agoin reply to this

                           Thanks for passing the message, Samantha.

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                        3. 96

                           Glenn Stokposted 3 years agoin reply to this

                           Samantha, On Oct 29th I sent an email to Tessa saying that it appears Maven includes tracking code for those capsules that is different from tracking on the HubPages platform. Maven's tracking code seems to trigger privacy issues in the EU. She passed that on to engineering, so they already know.
                           
                           Even though I'm in the USA, I tested this with the Avast browser, which has Anti-Tracking. With the Anti-Tracking enabled, the Polls, YouTube videos, and the Amazon capsules were hidden. When I turned that off, all those capsules appeared. I thought that might help determine how the EU blocks these capsules.

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         2. 90

            lobobrandonposted 3 years agoin reply to this

            I cannot see the poll on my watering tomatoes hub either. I just re-accepted everything (they were already all accepted). I cleared cache, I turned off ad-block and ghostery, I cleared cache again. Did a hard refresh a few times, nada.
            
            I never looked for polls before. I'm in the EU btw.
            
            Tested on Chrome, the latest version and also on Edge and don't see them on either browser. I do not use Edge and have no ad blockers of any kind installed there.

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            1. 96

               Sue Adamsposted 3 years agoin reply to this

               At last, a co-victim   So this definitely IS a problem.

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               1. 96

                  Glenn Stokposted 3 years agoin reply to this

                  Sue, to put your mind at ease (a little), I can see your poll and I just voted on it too. I am in the US. The problem is only with readers in the EU as I mentioned earlier. By the way, great article. Very useful!

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                  1. 96

                     Sue Adamsposted 3 years agoin reply to this

                     Thank you Glenn, but there are a lot of Europeans and maybe other areas in the world (?) who are missing out on the poll feature which, for years, we were encouraged to use.

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                     1. 96

                        Glenn Stokposted 3 years agoin reply to this

                        Yes indeed. That’s why I added the words “a little” in my comment. I realize that doesn’t put your mind at ease a whole lot.
                        
                        While on the subject, I find it strange that the EU privacy guidelines only affect Maven and not HubPages. I would think that might be a clue as to what needs to be fixed in the code to eliminate this problem. Samantha, if you’re reading this, what do you think?

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               2. 82

                  samanthacubbisonposted 3 years agoin reply to this

                  So the issue for those in the EU is GDPR compliance. This is because we are pointing back to HubPages code and they run as third-party embeds. We need to build out further support for these features.

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                  1. 96

                     Sue Adamsposted 3 years agoin reply to this

                     There must be a good number of EU writers on HubPages who use Polls in their articles but probably haven't yet noticed them missing on Niche sites. Do you roughly know when we can expect the issue to be fixed?

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                     1. 82

                        samanthacubbisonposted 3 years agoin reply to this

                        I don't, but I know it is in the works. Luckily, as I said earlier, it wasn't experienced by a large majority:
                        
                        "This was only experienced by users (primarily authors, since they are returning users) who set their consent profiles during a ~2 week window in which the problem first arose. They should have already been repromoted after we released an update to visit the consent choices. If they overlooked it or selected something different, go through the steps above.
                        
                        If you have reset the privacy settings for one site and if the others look okay; if not, you can follow the same procedure for the other Network Sites. All new users and those who did not visit our sites within the period of time in which the issue arose should not experience this problem, nor should any new visitors experience this problem if they Accept All in the Privacy Settings."

                        replyreport
                        1. 90

                           lobobrandonposted 3 years agoin reply to this

                           Just to clarify, both SueAdams and I have changed the privacy settings and we still do not see the polls. It is not only authors who have not accepted all the options. Your earlier reply https://hubpages.com/community/forum/35 … ost4163230 seems to cater to the issue at hand, but this final comment does not cater to this discussion unless I am missing something.

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                           1. 82

                              samanthacubbisonposted 3 years agoin reply to this

                              I know it is not all authors, but this is not a problem that has been experienced by everyone in the EU.

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                              1. 90

                                 lobobrandonposted 3 years agoin reply to this

                                 I am not sure why you say that this is not a problem faced by everyone in the EU unless you have internal statistics with votes coming in from the EU because a 100% of the authors from the EU on this thread have the same issue: Gloriousconfusion, Sue and myself.
                                 
                                 I had no idea about this issue until Sue brought it up.
                                 
                                 Anyway, as long as the issue is reported, it does not really matter.

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5. 92

   Gloriousconfusionposted 3 years ago

   My Polls aren't showing on Delishably, but do on Hubpages.  e.g. Chicken or Turkey Patties Using Thanksgiving Dinner Leftovers--Quick Easy Recipe
   
   https://delishably.com/meat-dishes/chic … asy-recipe
   
   So as what I hope is only a temporary measure, I have now hidden it on HubPages, in order to hide it on Delishably.  Very weird - I do hope they can fix this in an appropriate way. I'm in London.

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6. 96

   Sue Adamsposted 3 years ago

   Plus, I only discovered the problem because when checking a recently edited article there was a text capsule that didn't make sense because it was discussing the results of a non-existent poll. A missing poll all on its own is not easily spotted on niche sites. You have to compare the original (author's view) with the niche view to check. And how many writers remember which articles had polls in their original form? That may be why not many European writers have reported the issue. That doesn't mean there is no issue. If you can't fix it, just tell us and we'll remove the polls altogether.
   
   b.t.w. Polls are also missing from Discover HubPages

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   1. 96

      Glenn Stokposted 3 years agoin reply to this

      Sue, you can find all your hubs that use polls by filtering for Poll Capsules on your stats page.

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      1. 96

         Sue Adamsposted 3 years agoin reply to this

         Oh, thanks Glenn, that's useful to know.

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