Where is my new fan mail hiding?

1. 75

   Mighty Momposted 13 years ago

   When I get a notification that someone has posted new fan mail and I click on the link it goes to a list of my fan mail which appears to be in reverse chronological order.
   The new fan mail isn't even there! I have tried looking on every page of my fan mail. The new fan mail isn't on the first page (where it should be) or on the last page. It's not there!
   
   Anyone had this problem? I know it's not something I reset.
   But I sure would appreciate knowing how to get new (as yet unapproved!) fan mail to show up!!
   
   Thank you, MM

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   1. 0

      kimberlyslyricsposted 13 years agoin reply to this

      mine too
      
      6 now nowhere to be found and following hubbers suddenly not I also cannot hub Hop months now with no reply, but I am getting use to that
      
      sorry just furious see other thread

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2. 0

   Stevennix2001posted 13 years ago

   Oh that's easy.  Just to the "my account page" then click on the "activity" tab.  From there, you should see a list on your left that gives you an option to view fan mail that you've received.

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   1. 75

      Mighty Momposted 13 years agoin reply to this

      I should have mentioned that the same problem happens when I do exactly as you've described.
      Basically, no matter how I access my "fan mail" I can't get to the new fan mail that needs to be accepted.
      It's crazy and frustrating!
      But thanks for the good advice, stevennix!

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      1. 89

         Paragliderposted 13 years agoin reply to this

         Can't help, because I'm having exactly the same problem!
         And I haven't reset anything either.

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3. 99

   Peggy Wposted 13 years ago

   Same here!  I see the number rising but can't find the newest fans listed at the top of the page where they used to be.  Must be a glitch?

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4. 75

   Mighty Momposted 13 years ago

   Well, glad to be in such esteemed company, anyway!
   I hope they get it resolved. It's just one of those crazy, inexplicable things that is probably fixable by the flick of a switch!
   Thanks, Paraglider and Peggy W.
   Hope your fan mail accounts get corrected soon! MM

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   1. 70

      Quilligrapherposted 13 years agoin reply to this

      I sent fan mail to you 40 hours ago that has not been approved.  I'm so glad I saw this forum post.  I was beginning to think my deodorant failed or something.

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      1. 75

         Mighty Momposted 13 years agoin reply to this

         Yes, I saw the notification, Quillographer!!
         I didn't want to sound conceited by saying "oh, there are dozens of fan mails I can't access and approve."
         But even one is too many!!!!
         
         Honestly -- I CANNOT find your fan mail!! It is simply NOT THERE or is hidden from view.
         I can't even follow my nose to it, it's that far hidden!!!
         But I do thank you very much for the lovely words I'm certain you've written about moi. . MM

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5. 84

   rebekahELLEposted 13 years ago

   MM, try your profile page with recent activity and click the link about so and so leaving fan mail which hasn't been approved.
   It should take you to the fan mail.

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6. 75

   Mighty Momposted 13 years ago

   Hi rebekahELLE.
   I have tried accessing from "My Account" "Activity" "Fan Mail" and that ends up in just a list of fans (starting with Sweetie Pie, who I've known the whole time I've been on HP!)
   I tried doing as you suggested and accessing from "My Profile."
   There is no "recent activity" regarding fan mail at all.
   The only notification I have that someone has left me fan mail is the email I get. I click on that link and it takes me to a general list of my followers. NOT to any NEW followers who have left fan mail. In fact, I cannot find those new followers in my list of followers at all!!
   
   And actually, even my "comments" count is incorrect as well.
   So weird.
   I know it's a simple checking or unchecking of some setting. But I know I didn't change anything and I have been unable to find any menu (or any reference in any HELP pages) to fix this.
   
   But thanks for the suggestion!!
   MM

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   1. 82

      ezhangposted 13 years agoin reply to this

      Hey Mighty Mom,
      
      You can try rebekahELLE's trick, which involves checking your own hubtivity:
      http://hubpages.com/profile/Mighty+Mom/hubtivity
      
      On that page, you should be able to see an entry that says something like "Quillographer has left you fanmail which is unapproved"
      
      There should be a hyperlink somewhere that will take you directly to the fanmail, where you can choose to approve (or deny) it.
      
      There's an issue where our system isn't sorting the fan mails correctly right now, which is why you don't see unapproved ones at the top of your Fan Mail page (which means, the unapproved fan mails are actually somewhere in your list, but you may need to scroll every single page to find the unapproved ones...). We're working on fixing this, but in the meantime, feel free to use the trick outlined above.
      
      Hope this helps!

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         kimberlyslyricsposted 13 years agoin reply to this

         I am doing that but now I get a message that I do not exist
         
         This is a shame.

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         1. 82

            ezhangposted 13 years agoin reply to this

            I took a look at the hubtivity, and it seems that you were able to approve 2 of the fan mail from the past 3 days (that I could see).
            
            Did this error message show up every time you tried to approve a fan mail, because it appears that you were able to at least approve a few.

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      2. 75

         Mighty Momposted 13 years agoin reply to this

         Hello ezhang,
         Thanks for the interim fix. Yes, that works.
         I see that there are not too many fan mails sitting unapproved, but I have now approved them.
         I will do it through Hubtivity for now, until you get it corrected.
         But this will work for now.
         Thank you!!!
         MM

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7. 89

   RedElfposted 13 years ago

   I have been having the same problem - thanks for asking the question, MM, and thanks, ezhang, for the work-around.

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8. 81

   TamCorposted 13 years ago

   Is there ANY chance of getting the old Hubtivity back?  I used to be able to access it through the HubPages thingie above, but now all I get is the feed, which I really don't like...
   
   Sorry MM--I don't mean to change the subject--but I posted something about this last night, and didn't get any replies...

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   1. 75

      Mighty Momposted 13 years agoin reply to this

      Thanks for suggesting that, TamCor! I agree with you. I hope we get a response on that....
      Thanks, MM

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9. 82

   ezhangposted 13 years ago

   The fan mail issue should be fixed now. When you go to your fan mail (http://hubpages.com/my/activity/fanmail) you should now see the new fan mail at the beginning of the list again.
   
   TamCor, we currently don't have any plans to support the Hubtivity on the homepage again, but you can always access your hubtivity by going to your profile via the my profile link on the top of the page, and then clicking See more of <user>'s Hubtivity to view your own hubtivity.

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10. 75

    Mighty Momposted 13 years ago

    Gosh darnit! I was so excited to think this was all behind me.
    Alas, it is still the same problem.
    Different follower now coming up in #1 position, but nonetheless a long-standing follower, not the most recent....
    Is it just me (not that I am accusing HP of singling me out for persecution )????? Thanks, MM

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    1. 82

       ezhangposted 13 years agoin reply to this

       Unapproved fan mail that you've received will be shown at the top now (yay!).
       
       Fan mail which are already approved are currently still in random order... I'll see if we can get that fixed as well.

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       1. 75

          Mighty Momposted 13 years agoin reply to this

          Ok,thanks. Don't have any unapproved fan mail today to test it out .
          Yes, it would be very helpful to see most recent additions to followers right up front, rather than having them randomly interspersed with other followers.
          Hope that's not difficult to do... Thanks!
          MM

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          1. 82

             ezhangposted 13 years agoin reply to this

             Check your fan mail page again, it should work now

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             1. 75

                Mighty Momposted 13 years agoin reply to this

                Yippee skippy! It's all fixed!!!
                THANK YOU, THANK YOU, THANK YOU!!!

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                1. 82

                   ezhangposted 13 years agoin reply to this

                   Thank you for your patience

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                   1. 99

                      Peggy Wposted 13 years agoin reply to this

                      And thanks for your work in remedying this! 

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