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Fan Mail

  1. john000 profile image95
    john000posted 6 years ago

    I have some fan mail, but whether I press accept or deny I am told there is a problem and I may want to report it. What do I do now? thanks, John

    1. Jason Menayan profile image61
      Jason Menayanposted 6 years ago in reply to this

      Thank you for reporting this. I was able to replicate this problem, so I will put in a ticket to engineering to have this fixed. Thank you for your patience! smile

      1. profile image0
        Ghost32posted 6 years ago in reply to this

        Jason, I've got another twist to this.  Featherhead7 left me some fan mail (per my email notice), and vice versa.  Don't know what she's finding (other than the fact that she's new and may not yet know how to find her fan mail yet), but....

        When I go to my fan mail page, her new post is not showing up at all.  ???

        1. Jason Menayan profile image61
          Jason Menayanposted 6 years ago in reply to this

          Ghost32: It's possible that Featherhead hasn't approved your fan mail yet, in which case it won't show up until she does.

          1. profile image0
            Ghost32posted 6 years ago in reply to this

            Sorry; I wasn't clear.  It's not about the Fan Mail I left her; it's about the Fan Mail SHE left ME.  I got email notice that I had fan mail from her, but nothing in the Fan Mail "window" when I went there.

            1. Jason Menayan profile image61
              Jason Menayanposted 6 years ago in reply to this

              Oh, I see. Go to this link:
              http://hubpages.com/my/activity/fanmail
              (It's in your My Account under Activity)

              Scroll through to the end and it should be there waiting for you to approve or deny it. smile

  2. ianleverette47 profile image82
    ianleverette47posted 6 years ago

    I too am experiencing the same issue with Fan mail.
    I went to "approve" some fan mail and received this:

    Something went wrong. Please try again. And when you get a chance, you may want to report this issue in the Hubpages forums.

    1. john000 profile image95
      john000posted 6 years ago in reply to this

      Yes, same reply that I got. Will try again and return if problem gets solved somehow. Thanks for letting me know.

      1. naturegirl7 profile image92
        naturegirl7posted 6 years ago in reply to this

        Same reply here.  On my phone and pc.  Weird thing is it seemed to go ahead and approve them on the phone, but not this morning on my pc.

  3. FloraBreenRobison profile image58
    FloraBreenRobisonposted 6 years ago

    I've found that when this applied to leaving comments, the comments were actually saved, even though the screen said there was a problem.  Likely, the accepting of fan mail has been saved as well even if it hasn't appeared yet.  Hubpage staff fixed it  same day it was reported.

  4. Jason Menayan profile image61
    Jason Menayanposted 6 years ago

    Just a note that this seems to have been fixed with the most recent build that went out about 5 minutes ago. Let me know if there are any problems with approving/denying fan mail!

    1. john000 profile image95
      john000posted 6 years ago in reply to this

      thqnk you for the prompt response. Haven't checked yet, but will.
      John000

    2. Just Ask Susan profile image87
      Just Ask Susanposted 6 years ago in reply to this

      I just rec'd some fan mail and when I go to approve it, it is not there to approve.

      1. Just Ask Susan profile image87
        Just Ask Susanposted 6 years ago in reply to this

        Please disregard my previous post. I clicked on the approve through my profile page and it worked doing it this way.

 
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