Unable to Comment

1. 71

   wandererhposted 10 years ago

   I was trying to comment on a hub but it won't accept my comment.  I refreshed the hub but my comment did not show up.  I went to Hubtivity and there is no record that I placed the comment.  One thing I noticed is that when this happens (this is not the first time), the comment box is half of its usual width.
   
   The hub in question is:
   
   http://hubpages.com/hub/The-Best-Affili … ing-Course
   
   Does anyone have similar problems?

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   1. 95

      Marisa Wrightposted 10 years agoin reply to this

      Yes, it happens to me quite often.  I know as soon as I see that half-width comment box that there's no point wasting my time.

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2. 85

   larryfreemanposted 10 years ago

   Hi wandererh, Marisa,
   
   Which type of browser are you using? 
   
   I went to the hub that you mentioned and the comment box came up fine for me.  Also, have you tried holding the shift key when  you hit the refresh button on your browser?
   
   Thanks,
   
   -Larry

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3. 71

   wandererhposted 10 years ago

   I tried Crazy Browser and IE, same problem.  Holding the shift key while refreshing did not help.
   
   I tried Safari and the comment box came up fine.  Thanks!

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4. 63

   Marian Swiftposted 10 years ago

   Happens to me when I use an older version of IE, and the Hub in question has a video.  (Most of the time I use the current version of Firefox, and have never had that problem with it.)

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5. 71

   wandererhposted 10 years ago

   I used IE 7 but I'm still getting the problem.  Anyway, I might try using Safari more - it looks nicer. 

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6. 95

   Marisa Wrightposted 10 years ago

   I had the problem when I was using IE and I still get it now I'm using Firefox.

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7. 63

   Marian Swiftposted 10 years ago

   Okay, so it's any version of IE.
   
   As for Firefox, don't know if it makes a difference, but I'm still running Windows XP.

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8. 71

   wandererhposted 10 years ago

   Well, I'm running XP.

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9. 63

   Marian Swiftposted 10 years ago

   Have you tried Firefox?
   
   (Maybe I've just been lucky so far.)

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10. 71

    wandererhposted 10 years ago

    Just downloaded Firefox 3.0.3 and no, the problem does not happen with Firefox.

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11. 85

    larryfreemanposted 10 years ago

    Hi Everyone,
    
    Thanks very much for the information about the browsers.  I was able to reproduce the problem on the hub with IE 7. 
    
    I'll see what's up and post here when the problem is fixed.
    
    Right now, HubPages only supports Firefox and IE.  So any other browser won't necessarily work as well.
    
    -Larry

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12. 85

    larryfreemanposted 10 years ago

    OK, I figured out the issue on this one.  This will be fixed with the next update to the web site.
    
    In the mean time, this problem only occurs with certain hubs and will only occur with IE.  The work around until it gets fixed is to use Firefox. 
    
    -Larry

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13. 60

    dingdongposted 10 years ago

    Thanks Larry, now it seems OK with firefox

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14. 85

    larryfreemanposted 10 years ago

    Hi Everyone,
    
    The comment issue with IE should now be fixed.  We pushed out the fix over the weekend.
    
    -Larry

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15. 76

    Lazurposted 10 years ago

    Sorry Larry, but I tried to comment a few times on a hub from Gamergirl and it doesn't work, but it only happens with her hub today. Others I'm able to comment.

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16. 85

    larryfreemanposted 10 years ago

    Hi Lazur,
    
    Thanks for the heads up.  Yes, I confirmed that the issue is not fixed in all cases for IE.  I'll see what's up in this case.
    
    -Larry

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17. 63

    Marian Swiftposted 10 years ago

    Hubs with videos are definite culprits.

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18. 76

    Lazurposted 10 years ago

    Thanks Larry for your response. I hope it will be fixed soon

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19. 87

    jimmythejockposted 10 years ago

    I am able to post comments in some hubs but not in others Larry, I use IE7 but I have never had a problem with this before thanks for your help in advance.....jimmy

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    1. 85

       larryfreemanposted 10 years agoin reply to this

       Hi Jimmy, Everyone,
       
       We pushed out a fix for the IE comment issue early this morning.
       
       Please let me know if anyone is still experiencing problems with comments on IE.
       
       Thanks,
       
       -Larry

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20. 57

    oxymoronposted 10 years ago

    Seldom in firefox too!

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21. 87

    jimmythejockposted 10 years ago

    Thanks Larry.....jimmy

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22. 95

    Marisa Wrightposted 10 years ago

    I'm having trouble again - using IE.

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    1. 85

       larryfreemanposted 10 years agoin reply to this

       Hi Marissa,
       
       On which hub are you having the problem?  I'll take a look.
       
       -Larry

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23. 95

    Marisa Wrightposted 10 years ago

    I couldn't comment on my own Hub (to reply to someone), and I also tried a few other Hubs.  But it seems to be working again now!

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    1. 85

       larryfreemanposted 10 years agoin reply to this

       I'm glad to hear it's working. 
       
       -Larry

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