Amazon capsules still broken

Jump to Last Post 1-7 of 7 discussions (18 posts)
  1. Greekgeek profile image91
    Greekgeekposted 6 years ago

    We've been reporting this one for a while, and it's kinda dropped out of sight, but the problem is still there: Amazon capsules are missing spaces between words in their description field, making them look unprofessional and untrustworthy.

    Please, let's get that fixed. I'd like to see some Amazon sales from my hubpages id!

    1. Marisa Wright profile image97
      Marisa Wrightposted 6 years agoin reply to this

      Agreed, it's been going on for ages. 

      HubPages team, do any of you monitor this forum any more?  If not, perhaps you should change the name?  It's not appropriate to call it "Report a Problem" if it's not an effective way of reporting a problem.

      1. Marisa Wright profile image97
        Marisa Wrightposted 6 years agoin reply to this

        Deleted

        1. Dale Hyde profile image85
          Dale Hydeposted 6 years agoin reply to this

          The one hub I mentioned that did not have the problem now has the problem... So all hubs I have checked are showing this error...hubs of mine, that is.

          It is Monday, and some staff should have made rounds to check on the forum posts. I would think anyway.

    2. Dale Hyde profile image85
      Dale Hydeposted 6 years agoin reply to this

      Yes, this has been ongoing and no solution is reflected in my hubs. I did three new hubs (review hubs) today. These are the first such hubs I have done. The thing about these hubs is that in each there are four Amazon capsules with a total of six Amazon items listed. With the exception of one hub published today, the other two have wording ran together in the majority of the Amazon descriptions in the capsules.

      I certainly do agree that this is very unprofessional looking, and when reviewing and attempting to sell high dollar items this detracts from the professionalism of my hubs.

    3. classicalgeek profile image85
      classicalgeekposted 6 years agoin reply to this

      It's not just in the description field; sometimes the titles of the items have words run together, too. Considering how picky I am about every aspect of my hubs, especially the grammar and spelling, this is extremely upsetting.

    4. Matthew Meyer profile image72
      Matthew Meyerposted 6 years agoin reply to this

      Greekgeek,

      Sorry you are experiencing problems and thanks for reporting this issue.
      You should receive an email from HubPages momentarily with some follow-up information.

      1. Marisa Wright profile image97
        Marisa Wrightposted 6 years agoin reply to this

        Matthew, I'm confused.

        Why, when several Hubbers have reported this problem, are you going to send an email only to GreekGeek?

        And could you please clarify (as requested by Greekgeek) - is this thread still an appropriate place to report problems, or should we be emailing the team instead?

        1. Dale Hyde profile image85
          Dale Hydeposted 6 years agoin reply to this

          Marisa, I had the feeling that I was being ignored as well. I simply clicked off after reading that post in order to not get upset.

        2. Norah Casey profile image68
          Norah Caseyposted 6 years agoin reply to this

          Hi Marisa,

          Matt Meyer, one of our newest staff members, will be in charge of handling most bug reports. I have been working on improving the bug reporting process to prevent issues like this from falling by the wayside.

          Our new protocol is to focus on getting all diagnostic information from the first person in a forum thread who reported the bug (in this case, GreekGeek). If we can't figure out the bug, we email the next Hubber who reported it. In this way, we hope to take up the time of as few Hubbers as possible as we resolve problems on the site. I apologize if this came across as us overlooking your feedback. That was not our intention.

          Bug reports are best handled when they have been sent to the Contact Us form. Staff may inadvertently miss or overlook forum threads reporting bugs. Please don't hesitate to email us with your information through the form.

          Thank you very much for your help, and I apologize again for any confusion my process may have caused.

          1. Marisa Wright profile image97
            Marisa Wrightposted 6 years agoin reply to this

            Norah, if the preference is for Hubbers to email you, then perhaps you should consider changing the name of this forum.  The fact that it's called "Report a Problem" leads us to believe that it's the primary place to report problems. 

            That's especially true for older Hubbers because in the past, that's what it was. We would never have thought to bug the team by all sending individual emails - instead, we'd post here because we knew the "Report a Problem" forum was actively monitored. 

            To me, that still seems like a sensible set-up - after all, if it turns out to be a site-wide problem, you don't end up getting 500 emails.  However, if that's no longer the case, then a name change to "Share a Problem" would be sensible - or at the very least, a sticky post at the top of the forum, explaining that "Report a Problem" doesn't mean "report a problem".

  2. SmartAndFun profile image96
    SmartAndFunposted 6 years ago

    I hope the Big G isn't assuming all these hubs with Amazon typos are spun spam.

  3. Greekgeek profile image91
    Greekgeekposted 6 years ago

    Dale, we've been reporting this problem for a while. Is there some other place we're supposed to report bugs instead?

    All I know is, I'm getting 60-80 Amazon sales a month, but NONE of them from my Hubpages Amazon ID. Coincidence? Maybe I'm just lousy at driving sales on Hubpages, but I can't help thinking that the "looks like an idiot is recommending this product!" effect doesn't help.

    1. Dale Hyde profile image85
      Dale Hydeposted 6 years agoin reply to this

      I am not sure where to report it, Greekgeek.  I sell on Amazon, but the only links for direct "other" sales are on HP. I have not made any revenue from Amazon from HP to the best of my knowledge.

  4. 2uesday profile image82
    2uesdayposted 6 years ago

    There have been glitches with the Amazon capsules of one sort or another on and off for months now.  How would I view this if I arrived here as a result of a search? I would click the back button at the top of the page.

  5. Thriller profile image80
    Thrillerposted 6 years ago

    Amazon capsule doesn't work in my Hub. When I add the ASIN or ISBN but the capsule doesn't show any results. Even when I add product details it doesn't show in the capsule. Is HubPages doing something about this?

  6. Greekgeek profile image91
    Greekgeekposted 6 years ago

    Erk. I'm very sorry, I was a flake and got sidetracked on my other work for a few days and didn't see the email to respond to it until now.

    And now it looks like the problem is fixed, at least on OSX Firefox and Chrome. Thank you!

    What do you think, folks? Is it working for everyone now?

    1. Dale Hyde profile image85
      Dale Hydeposted 6 years agoin reply to this

      Hello Greekgeek. I have checked some of my random hubs and it appears to be working fine now. smile

  7. Millionaire Tips profile image92
    Millionaire Tipsposted 6 years ago

    The Contact Us link says to use the forums.

    "Improvements and Bugs

    The best place to suggest how we might improve a feature on HubPages is in the Report a Problem or Suggest a New Feature Forum. Posting there allows other users to weigh in on your idea. While we may not respond to every single post, we do monitor that forum very closely.

    If you'd prefer to email us instead, feel free. Email may be the best approach for simple suggestions, such as pointing out a typo or reporting a bug that is likely to be specific to one of your hubs."

 
working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)