Amazon capsules still broken

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   Greekgeekposted 13 years ago

   We've been reporting this one for a while, and it's kinda dropped out of sight, but the problem is still there: Amazon capsules are missing spaces between words in their description field, making them look unprofessional and untrustworthy.
   
   Please, let's get that fixed. I'd like to see some Amazon sales from my hubpages id!

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      Marisa Wrightposted 13 years agoin reply to this

      Agreed, it's been going on for ages. 
      
      HubPages team, do any of you monitor this forum any more?  If not, perhaps you should change the name?  It's not appropriate to call it "Report a Problem" if it's not an effective way of reporting a problem.

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         Marisa Wrightposted 13 years agoin reply to this

         Deleted
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            Dale Hydeposted 13 years agoin reply to this

            The one hub I mentioned that did not have the problem now has the problem... So all hubs I have checked are showing this error...hubs of mine, that is.
            
            It is Monday, and some staff should have made rounds to check on the forum posts. I would think anyway.

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   2. 59

      Dale Hydeposted 13 years agoin reply to this

      Yes, this has been ongoing and no solution is reflected in my hubs. I did three new hubs (review hubs) today. These are the first such hubs I have done. The thing about these hubs is that in each there are four Amazon capsules with a total of six Amazon items listed. With the exception of one hub published today, the other two have wording ran together in the majority of the Amazon descriptions in the capsules.
      
      I certainly do agree that this is very unprofessional looking, and when reviewing and attempting to sell high dollar items this detracts from the professionalism of my hubs.

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      classicalgeekposted 13 years agoin reply to this

      It's not just in the description field; sometimes the titles of the items have words run together, too. Considering how picky I am about every aspect of my hubs, especially the grammar and spelling, this is extremely upsetting.

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   4. 70

      Matthew Meyerposted 13 years agoin reply to this

      Greekgeek,
      
      Sorry you are experiencing problems and thanks for reporting this issue.
      You should receive an email from HubPages momentarily with some follow-up information.

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         Marisa Wrightposted 13 years agoin reply to this

         Matthew, I'm confused.
         
         Why, when several Hubbers have reported this problem, are you going to send an email only to GreekGeek?
         
         And could you please clarify (as requested by Greekgeek) - is this thread still an appropriate place to report problems, or should we be emailing the team instead?

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            Dale Hydeposted 13 years agoin reply to this

            Marisa, I had the feeling that I was being ignored as well. I simply clicked off after reading that post in order to not get upset.

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         2. 0

            Norah Caseyposted 13 years agoin reply to this

            Hi Marisa,
            
            Matt Meyer, one of our newest staff members, will be in charge of handling most bug reports. I have been working on improving the bug reporting process to prevent issues like this from falling by the wayside.
            
            Our new protocol is to focus on getting all diagnostic information from the first person in a forum thread who reported the bug (in this case, GreekGeek). If we can't figure out the bug, we email the next Hubber who reported it. In this way, we hope to take up the time of as few Hubbers as possible as we resolve problems on the site. I apologize if this came across as us overlooking your feedback. That was not our intention.
            
            Bug reports are best handled when they have been sent to the Contact Us form. Staff may inadvertently miss or overlook forum threads reporting bugs. Please don't hesitate to email us with your information through the form.
            
            Thank you very much for your help, and I apologize again for any confusion my process may have caused.

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               Marisa Wrightposted 13 years agoin reply to this

               Norah, if the preference is for Hubbers to email you, then perhaps you should consider changing the name of this forum.  The fact that it's called "Report a Problem" leads us to believe that it's the primary place to report problems. 
               
               That's especially true for older Hubbers because in the past, that's what it was. We would never have thought to bug the team by all sending individual emails - instead, we'd post here because we knew the "Report a Problem" forum was actively monitored. 
               
               To me, that still seems like a sensible set-up - after all, if it turns out to be a site-wide problem, you don't end up getting 500 emails.  However, if that's no longer the case, then a name change to "Share a Problem" would be sensible - or at the very least, a sticky post at the top of the forum, explaining that "Report a Problem" doesn't mean "report a problem".

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   SmartAndFunposted 13 years ago

   I hope the Big G isn't assuming all these hubs with Amazon typos are spun spam.

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3. 80

   Greekgeekposted 13 years ago

   Dale, we've been reporting this problem for a while. Is there some other place we're supposed to report bugs instead?
   
   All I know is, I'm getting 60-80 Amazon sales a month, but NONE of them from my Hubpages Amazon ID. Coincidence? Maybe I'm just lousy at driving sales on Hubpages, but I can't help thinking that the "looks like an idiot is recommending this product!" effect doesn't help.

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      Dale Hydeposted 13 years agoin reply to this

      I am not sure where to report it, Greekgeek.  I sell on Amazon, but the only links for direct "other" sales are on HP. I have not made any revenue from Amazon from HP to the best of my knowledge.

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4. 68

   2uesdayposted 13 years ago

   There have been glitches with the Amazon capsules of one sort or another on and off for months now.  How would I view this if I arrived here as a result of a search? I would click the back button at the top of the page.

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5. 60

   Thrillerposted 13 years ago

   Amazon capsule doesn't work in my Hub. When I add the ASIN or ISBN but the capsule doesn't show any results. Even when I add product details it doesn't show in the capsule. Is HubPages doing something about this?

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6. 80

   Greekgeekposted 13 years ago

   Erk. I'm very sorry, I was a flake and got sidetracked on my other work for a few days and didn't see the email to respond to it until now.
   
   And now it looks like the problem is fixed, at least on OSX Firefox and Chrome. Thank you!
   
   What do you think, folks? Is it working for everyone now?

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      Dale Hydeposted 13 years agoin reply to this

      Hello Greekgeek. I have checked some of my random hubs and it appears to be working fine now.

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7. 81

   Millionaire Tipsposted 13 years ago

   The Contact Us link says to use the forums.
   
   "Improvements and Bugs
   
   The best place to suggest how we might improve a feature on HubPages is in the Report a Problem or Suggest a New Feature Forum. Posting there allows other users to weigh in on your idea. While we may not respond to every single post, we do monitor that forum very closely.
   
   If you'd prefer to email us instead, feel free. Email may be the best approach for simple suggestions, such as pointing out a typo or reporting a bug that is likely to be specific to one of your hubs."

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