What is mystery shopping?
advantages and disadvantages of mystery shopping?
Ahh, the mystery of mystery shopping. Basically you get paid to shop. Then you rate the store in several areas, mainly how well they did with their customer service. Not a bad gig, getting paid to shop. Getting paid to shop is the advantage that comes to my mind. The disadvantage would be having to critique someone. If you do not like judging people by their performance this may be a problem.
I've heard that mystery shopping is where someone, or a couple of people are hired from a private source, or the company where the people are shopping, and they go in to see how the customer service (salesmen/women) treat them through the whole experience. It's a way that businesses see how they're doing on the sales floor, good, bad....and see where they can improve. I know where I used to work would have people doing this so we never knew which customer was the one(s)....so, we had to treat everyone the same. That's how it should be anyway right?....Hope that helped!!
Mystery Shopping is meant to improve customer service for everyone. I can't say that there are any direct disadvantages to getting involved with it. The new shopper page on the Shopping-Incognito website explains in a nutshell what mystery shopping is. The site is a comprehensive informational website for anyone looking to get involved with Mystery Shopping.
Pam of IMSC (an organization of mystery shoppers created by mystery shoppers) provides a nice definition - "a tool used by companies to measure the quality of service, food, and the overall experience of the everyday customer."
Check out my recent review of her book, The Essential Guide to Mystery Shopping -
http://jycmba.hubpages.com/hub/Mystery- … ide-Review
by JP Carlos 4 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical or even outside the company's policies.Customer service is not about spoiling...
by ChristineVianello 5 years ago
Has anyone every tried mystery shopping?If so....What is a good place to start at?
by Electlady7777 5 years ago
Are there any mystery shopping jobs for the beaufort SC area?
by Shawn May Scott 6 years ago
I am looking for some great Mystery Shopping site to work for, do you know or recomend any?I started to mystery shop a little while ago and now I am ready to expand. I was wondering if anyone else does this and what sites you work for? Thanks in advance for the iformation!!!
by SeriousShopper 8 years ago
Opportunities in the 45133 area for Mystery Shopping?Hi my name is Sheila and I am interested in more information in the field of Mystery Shopping in the 45133 area. This is a rural area and I would be interested in even commuting to the surrounding area zips. I can supply more zip...
by U M Hiram 6 years ago
What has been your worst customer service experience? In what industry?
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