FIXED: intermittent photo upload failure

1. 72

   kschimmelposted 11 years ago

   I tried to upload pictures for a new hub, but got a white box with an "X" instead of my pictures.  I haven't had this problem before.  Anyone else have problems on New Year's Day?

   report
   1. 71

      Matthew Meyerposted 11 years agoin reply to this

      There seem to be intermittent issues uploading images.
      The preliminary anecdotal evidence makes it look like it affects Internet Explorer more often than other browsers.
      This has been forwarded to our engineering team.
      In the meantime, you can use the non-Flash version to upload files one at a time if the image fails or you can retry uploading the file.  This doesn't appear to be related to file types or size in my observation.

      report
   2. 88

      moonlakeposted 11 years agoin reply to this

      I had this problem today but didn't have it the other day when I was adding photos to another hub.
      I got the photos on but I had to keep uploading them. It's fine to upload again but we shouldn't have to do that.

      report
      1. 71

         Matthew Meyerposted 11 years agoin reply to this

         I totally agree.  We have forwarded this to our engineers so they can look into and address the issue.
         Thanks for your patience.

         report
   3. 65

      breakfastpopposted 11 years agoin reply to this

      Just when I thought it was safe to go back in the water, my photo  disappeared. I can't upload anything.!

      report
      1. 71

         Matthew Meyerposted 11 years agoin reply to this

         Are you getting an error message?
         Does the problem persist if you use Firefox (current stable version is 18)?

         report
         1. 65

            breakfastpopposted 11 years agoin reply to this

            I am getting an empty box with an X in it.

            report
            1. 71

               Matthew Meyerposted 11 years agoin reply to this

               Sorry to hear you are having problems loading images.
               It appears you are using a version of Safari that has no upgrade path.
               I strongly recommend using Firefox (18 is the current stable version) as I believe that Google has also dropped support for Chrome in the OS X version you are using.
               Please let us know if you have problems with images in Firefox.
               If you are dead set on Safari, then I would recommend upgrading your operating system (assuming your hardware supports it).

               report
               1. 65

                  breakfastpopposted 11 years agoin reply to this

                  People who are having this problem use Firefox, so it's not a Safari issue. This is really getting to be frustrating. Help!

                  report
   4. 56

      MissJamieDposted 11 years agoin reply to this

      I uploaded each of mine two or three times and it would work on that last try. Hope that helps:)

      report
   5. 71

      Matthew Meyerposted 11 years agoin reply to this

      I just got an update that we pushed out a fix for this issue.
      Wanted to let people know.
      
      If you are still running into this issue please read the following links before reporting any further issues.
      http://hubpages.com/learningcenter/Diag … r-problems
      http://hubpages.com/forum/topic/99079

      report
      1. 76

         Faith A Mullenposted 11 years agoin reply to this

         Thanks for the fix! I was having this issue before, and did not experience any problems yesterday.

         report
2. 60

   JyurriOukanposted 11 years ago

   I had this problem a couple try. Just refresh the page and try again.

   report
3. 92

   habeeposted 11 years ago

   I've been having the problem for a couple of days.

   report
4. 86

   Millionaire Tipsposted 11 years ago

   I've had this problem from time to time also. It is frustrating.   Sometimes, just waiting for the picture to show up helps.  Other times reloading the photo helps.

   report
5. 72

   kschimmelposted 11 years ago

   Thanks, I looked today and the photos I thought were not there were there now.

   report
6. 78

   psycheskinnerposted 11 years ago

   I've had this issue off and on for several months.  I use firefox.

   report
7. 78

   psycheskinnerposted 11 years ago

   I use Firefox and have this problem.  I click to upload, it seems to but the thumbnail is blank and when I close it the picture has not loaded.  If I retry enough times it will eventually work.

   report
   1. 71

      Matthew Meyerposted 11 years agoin reply to this

      This issue has been sent to our engineering team to be addressed.
      I will do some more checking on our end  to see where we are on a permanent solution.
      Thanks for your continued patience.

      report
      1. 85

         Robie Benveposted 11 years agoin reply to this

         Hi, I see you are working on this already but just fyi I use Firefox 17.0.1 and it is a continuous hit or miss uploading photos.  Few go through all right, but most get that white box.
         I keep re-uploading until I get a box with the actual image, and sometimes when I look at my picture files the day after or so I see all the multiple images actually showing in my folder!
         It's frustrating, I hope you fix it soon.  : )

         report
         1. 71

            Matthew Meyerposted 11 years agoin reply to this

            Sorry for the inconvenience.
            I too hope we will have a solution soon.
            In the meantime, you may want to try to upgrade your browser to the latest stable version.  Firefox released an update recently to Firefox 18.  I don't think upgrading will completely address the issue, but it might make it occur less often.

            report
            1. 69

               Tech Golemposted 11 years agoin reply to this

               One of the things that I've been noticing when I've been uploading images is that the images are actually uploading to the server, but not everything has updated instantly like they have in the past and the images are not showing up in the preview.  When it brings up the preview image along with the source and comment fields it just shows a broken image sign in the box, but to the left when looking at the upload progress of the image it does show  a check mark indicating the upload was successful.  It was only after 15-30 min that the image would progress through the system and properly show the image.
               
               I'd be curious if this is true for the others that have had problems uploading images in this thread, and if letting the images sit for a while or pre-uploading them to your gallery while writing your hub and putting them in at the end would minimize the impact.

               report
               1. 84

                  aviannoviceposted 11 years agoin reply to this

                  I have seen a number of hubs today missing pictures, mostly the lead ones.

                  report
8. 85

   Len Cannonposted 11 years ago

   Yeah, I just had this problem.  It seemed like it resolved itself after a few minutes, or at least it began to load properly in the My Photos section and was easily inserted back into the text.   I'm using Chrome, by the way.

   report
9. 61

   purplmamaposted 11 years ago

   Yes, I've had this issue recently. I agree with several of the replies here: I use Firefox and I've received an empty spot where the image should be, with the usual source underneath. It does seem intermittent, since it resolved itself after I went back later and tried it again.

   report
10. 84

    aviannoviceposted 11 years ago

    I have been having trouble with this for WEEKS.  Now I am at the point where it is taking well over an hour to get pictures on a piece.  My browsers are fine, it is in the HubPages system.

    report
    1. 71

       Matthew Meyerposted 11 years agoin reply to this

       Sorry for the inconvenience.  I have forwarded the additional information to our engineering team.

       report
    2. 95

       PegCole17posted 11 years agoin reply to this

       Here's what I'm seeing on the Hub Pages feed.
       
       
       
       Within the last few minutes.
       Peg

       report
       1. 71

          Matthew Meyerposted 11 years agoin reply to this

          Thanks @PegCole17.
          
          That appears to be a different issue than the photo upload issue.
          I just checked my feed using Firefox in Windows 7 and didn't see any broken images.
          Is anyone else seeing broken images in the feed?

          report
          1. 95

             PegCole17posted 11 years agoin reply to this

             Matthew,
             Must be a regional thing. I know it'll get fixed soon. You have your hands full.
             Thanks for your response.
             Peg

             report
11. 93

    jansharesposted 11 years ago

    It is still happening for me as well. It's been on and off I would say since December. It usually takes 2 or 3 tries before image loads, then it's fine. I'm not a tech person so I don't even know what it means to check that stuff like Firefox. So because I know it won't last, I just work with it and keep it movin'.

    report
12. 86

    Millionaire Tipsposted 11 years ago

    I am using Firefox 18.0.1 which is the latest version and I am continuing to have issues as well.  Since this causes us to upload the same photo more than once, it uses up more server space and bandwidth time (look at me trying to act like I know what I am talking about technologically), which possibly causes even more problems.  It is frustrating when trying to write hubs especially ones that have several images.

    report
    1. 84

       aviannoviceposted 11 years agoin reply to this

       EXACTLY, Millionaire Tips.  I usually do at least 10 photos or more on my birding columns, and I have my material prewritten.

       report
13. 89

    Daughter Of Maatposted 11 years ago

    I can't even upload a photo now. I just keep getting the white box.
    
    I wonder if there is a way we can delete all those extra uploads... the photos have to be stored somewhere and I'm sure their taking up valuable space....

    report
14. 84

    aviannoviceposted 11 years ago

    I just hit the x on the white box.  Should we be doing something else?  The whole thing is irritating, especially when I do so many pictures.

    report
15. 89

    Daughter Of Maatposted 11 years ago

    This is affecting uploading profile pictures too. I just tried to change mine and I'm unable to upload a new pic.
    
    Now I'm stuck with a grey background because I can't upload a new one... UGH!!!

    report
    1. 71

       Matthew Meyerposted 11 years agoin reply to this

       Sorry to hear about the problems you are having uploading images.
       I just tested uploading an image using Firefox 18 and Windows 7 and was able to do so successfully. Is every upload you try failing?  Is it a particular file type or size?
       
       Does by-passing the Flash uploader " Check this box to upload photos the old way, without Flash" allow you to successfully upload images?
       
       I have already forwarded these recent problems to our engineering team, but the more details we have the easier it will be address.

       report
16. 71

    Natashalhposted 11 years ago

    I've been having issues today and it's really frustrating! I've tried with the latest Firefox and versions. Some of my pictures from the same upload worked fine, some of them I've tried half a dozen times and still can't get them to show up!

    report
    1. 71

       Matthew Meyerposted 11 years agoin reply to this

       You browser is showing you are using Safari in OS X 10.8.2.  Is the image issue related to Firefox in OS X 10.8.2?  If so, what version of Firefox are you using?  You should be able to use the non-Flash uploader to bypass the problem in the meantime.

       report
       1. 71

          Natashalhposted 11 years agoin reply to this

          Yes, osx 10.8.2 uploads aren't really working. Firefox 18.0.1 on osx wasn't working for me, but I just got the photos to work on a windows machine using chrome.

          report
          1. 71

             Matthew Meyerposted 11 years agoin reply to this

             Then you may want to see if you have the latest version of Flash installed on your OS X machine.
             You can find this and other browser troubleshooting steps here:
             http://hubpages.com/learningcenter/Diag … r-problems
             
             Pay special attention to the "Keeping Adobe Flash updated" section.

             report
             1. 71

                Natashalhposted 11 years agoin reply to this

                I updated it Sunday, but I'll give a check!

                report
17. 61

    purplmamaposted 11 years ago

    AAAAHHHGGGG!!!!! It's happening again today! I'm going to pull my hair out.... HP, what's up with this??  I'm using FireFox.

    report
18. 84

    aviannoviceposted 11 years ago

    This really is getting old.  I have an updated Adobe, use Chrome, but went elsewhere a few times.  It is still a problem.  3 or 4 tries to load pics?

    report
19. 0

    Saire Schwartzposted 11 years ago

    So, after doing a quick glance I didn't see anything regarding my particular issue.
    
    The "Profile" background images... custom ones... are not loading either. If I select a default HubPages one, it works but my custom background only shows an X like all the other images.
    
    Thanks!

    report
20. 64

    Gail Meyersposted 11 years ago

    I had to upload one photo seven times today before it actually uploaded.  It is a known issue.

    report
    1. 71

       Matthew Meyerposted 11 years agoin reply to this

       Thanks to everyone for your continued patience.
       This is proving a hard issue to reproduce and diagnose.
       We are doing some research on our end to determine if there is a good alternative to the Flash uploader we currently use for upload via the photo capsule.
       It takes longer if you have more than one image, but the non-Flash uploader seems to bypass these upload issues.

       report
       1. 0

          Motown2Chitownposted 11 years agoin reply to this

          Matthew, I don't if this will help, but a hubber I follow uses a lot of images.  He has several in this hub but I can only see one.
          
          http://markewbie.hubpages.com/hub/My-Hot-Aunty
          
          I can upload a screen shot if you can tell me how.

          report
          1. 59

             Mark Ewbieposted 11 years agoin reply to this

             Lol...

             report
          2. 71

             Matthew Meyerposted 11 years agoin reply to this

             @Motown2Chitown I looked at that Hub (http://markewbie.hubpages.com/hub/My-Hot-Aunty) using the same OS and browser you are using (Firefox 18 in Windows 7) and I didn't see any missing images.
             
             You should be able to use the Snipping Tool included with Windows 7 to take a screen shot.
             http://windows.microsoft.com/en-US/wind … pping-tool

             report
             1. 59

                Mark Ewbieposted 11 years agoin reply to this

                You keep your snipping tool away from my Aunty...

                report
                1. 0

                   Motown2Chitownposted 11 years agoin reply to this

                   LMAO
                   
                   If she's THAT hot, I might not be able to help myself, Mark. 
                   
                   Matthew here you go:
                   
                   
                   

                   report
                   1. 71

                      Matthew Meyerposted 11 years agoin reply to this

                      Thanks!

                      report
                      1. 71

                         Matthew Meyerposted 11 years agoin reply to this

                         The image issue affecting this Hub should now be fixed.  The original issue for this forum thread appears to still be on-going and we are working to resolve it.

                         report
             2. 86

                Millionaire Tipsposted 11 years agoin reply to this

                I wasn't able to see all the images on Mark's Hot aunty hub.

                report
                1. 71

                   Matthew Meyerposted 11 years agoin reply to this

                   Does clearing your browser cache and/or refreshing the page make any difference?

                   report
                   1. 59

                      Mark Ewbieposted 11 years agoin reply to this

                      Someone else has also complained.
                      
                      About not seeing the pictures that is.

                      report
                   2. 86

                      Millionaire Tipsposted 11 years agoin reply to this

                      Refreshing? No.
                      Clearing cache and then refreshing? No.
                      
                      I am using latest version of Firefox and Windows Vista.

                      report
                      1. 71

                         Matthew Meyerposted 11 years agoin reply to this

                         thanks for the details.
                         I am unable to reproduce the issue, but it sounds like there are multiple users with the issue, so I have forwarded the info to our engineering team to see if we can get tot he bottom of the issue.
                         
                         Just to let you know, the images not loading on a Hub issue does not appear to be related to the image upload issue.

                         report
                         1. 0

                            Motown2Chitownposted 11 years agoin reply to this

                            Oh, and I tried refreshing, clearing cache, cookies, etc.  Even restarted computer when I finished.
                            
                            No dice.

                            report
                            1. 71

                               Matthew Meyerposted 11 years agoin reply to this

                               We did further checking and didn't find any specific CDN or server issues that would have resulted in the images not appearing.
                               Is anyone still not seeing the images in this Hub (there should be 5)?
                               http://markewbie.hubpages.com/hub/My-Hot-Aunty

                               report
                         2. 84

                            aviannoviceposted 11 years agoin reply to this

                            Matthew, I think if you try to publish something and add multiple photos, you'll encounter the problem.

                            report
21. 59

    Sphinxs Sanctumposted 11 years ago

    I too had this issue today & it happened many times in a row.  Finally, I closed out the page & came back to edit again - then it worked fine.  Not sure what the dealio is with that.

    report
22. 61

    Anthony Tristerposted 11 years ago

    i had that problem today but its working now

    report
23. 76

    sabrebIadeposted 11 years ago

    Cannot upload pictures.
    "The server is not responding as expected."

    report
    1. 85

       GinnyLeeposted 11 years agoin reply to this

       I got the same error yesterday for about 30 minutes.

       report
24. 61

    topclassposted 11 years ago

    Try uploading 2 images at once - then delete the one you don't want.
    Seems to work better, with less failure.

    report
    1. 76

       sabrebIadeposted 11 years agoin reply to this

       That works!
       Nice workaround topclass!
       Of course...why do you need a workaround for a problem, that's "FIXED".....?

       report
25. 78

    psycheskinnerposted 11 years ago

    For me, the problem has stopped occurring, thanks.

    report