FIXED: Stats updated 48 minutes ago as of 3/22 11:00 PT

1. 59

   Randy Godwinposted 8 years ago

   Lately this stats BS has happened rather often.  How about a heads up from staff explaining what's causing it?  It's getting freaking tiresome!!

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      wildernessposted 8 years agoin reply to this

      ??Mine are fine - updated 51 minutes ago.

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   2. 92

      bravewarriorposted 8 years agoin reply to this

      Randy, what are you referring to?  I haven't seen anything odd except for a daily view a week ago of over 4 million.  That's been fixed.

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   3. 89

      Simone Smithposted 8 years agoin reply to this

      Happy Friday!
      After checking with the team, I found that something else running in the background was preventing stats from updating regularly. We have stopped running that process, so stats should be updating fine right now. Sorry for any inconvenience (though then again, it did give you the opportunity to be angry at us! ).
      Look on the bright side, y'all!

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      1. 63

         PhoenixVposted 8 years agoin reply to this

         I am very grateful that you give me money. Sincerely, thank you.

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            wildernessposted 8 years agoin reply to this

            You are going to share, right?
            
            Yesterdays reported income was the lowest since Christmas day.   Still pending though - maybe it will rise yet.

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               PhoenixVposted 8 years agoin reply to this

               Its not much, but I am glad to get it.

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         Randy Godwinposted 8 years agoin reply to this

         If it had not been happening at regular intervals I would have no reason to be perturbed at the stats problem, Simone.  Are you saying that the tech guys hadn't even noticed the stats weren't working for over 6 hours?  Gee, no wonder this stuff goes on for days at a time on occasion.  I'd rather things run smoothly and not be bothered to point things out.  Que sera! 

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         1. 89

            Simone Smithposted 8 years agoin reply to this

            I suppose what I should clarify is that people can expect their stats to be updated several times throughout the day. This often happens hourly but will not always be the case.
            
            If there is somewhere in our wording on the site that says stats will always be updated hourly, please let me know. I should change that!

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            1. 92

               Rock_njposted 8 years agoin reply to this

               Simone,  I think the original problem of the stats being frozen has morphed into another problem, which is that now the stats page is saying an update has occurred recently, but the actual stats are not updating.  The former situation was better.  At least we knew from the last update time that the stats were indeed frozen without having to look into it any further.

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                  summerberrieposted 8 years agoin reply to this

                  +1

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               2. 77

                  Matthew Meyerposted 8 years agoin reply to this

                  @Rock_nj
                  If you have some information indicating traffic that you are not seeing, please let us know so we can research the issue further.

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                  1. 92

                     Rock_njposted 8 years agoin reply to this

                     ???  Isn't that what a number of people have been saying throughout this thread?  Perhaps it's the time delay issue between the time that it says the stats were updated and the time when they are actually updated, but there was a point today where I could have sworn that the stats said updated within the last 30 minutes but nothing was actually updating for a couple of hours.  I don't usually fret over the hub stats because I know they will eventually be updated.  I am more wondering what long term solutions are being proposed and/or implemented to fix this ongoing problem?  I know how it is, many companies short-change their IT Dept. and don't give them enough resources to address problems properly, but shouldn't that be a top priority at a company that does its business via the Internet?

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                     1. 94

                        LCDWriterposted 8 years agoin reply to this

                        My stats also say updated at different times but I know that they are not actually updating because, for example, I know that I'll go into a page but those views don't change and aren't recorded, even when the stats say "Updated" they don't seem to be reflecting actual number changes with the update.

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            2. 59

               Randy Godwinposted 8 years agoin reply to this

               I suppose you're correct.  No need  to expect anything to run as smooth as it used to. 

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      3. 0

         Beth37posted 8 years agoin reply to this

         It has been established that we will get no monetary reimbursement or any other kind of payback for sucking up... however, working with the public on a daily basis, let me just say... You guys are doing a great job, I'm sure tech issues will arise now and then and I'm also sure nothing grave will happen to any of us if we have to patiently wait for you to fix the problem. Thank you for acting in a timely manner on our behalves. You are appreciated!

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         1. 95

            PaulGoodman67posted 8 years agoin reply to this

            Hey, I often suck up and I have generally done okay from HP - don't under-rate it! 

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               Beth37posted 8 years agoin reply to this

               Yes but there's no money to be made or chocolate promised so I will save my suck-uping for other purposes.
               
               I have been on quite a few online forums and I have yet to see glitches not be a constant. "It's an imperfect world... screws fall out all the time."

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                  PaulGoodman67posted 8 years agoin reply to this

                  Yes, the entire internet is a work in progress and errors are common and happen in full view.  It's not generally worth getting angry and upset about, however.  I wish every one would keep a sense of perspective like yourself, but that's not realistic, I know. 

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                     Beth37posted 8 years agoin reply to this

                     Thanks... yeah... I totally agree with you, but then maybe it's just a life perspective thing. Some us are ok to wait on results and others feel they can bring about a resolution faster if they squeak their wheels, so to speak. I don't know... it just seems life to short to make a big deal out of seemingly small things. Either way, I'm sure HP emp.'s are working just as hard as the rest of us. After all it's a business and not many employers are quick to let ppl slack at their jobs. I highly doubt HP's is any different.

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                     1. 90

                        Marisa Wrightposted 8 years agoin reply to this

                        The OP is convinced revenue-sharing sites are dishonest and screw their writers out of their rightful share of income.  He's a bit of a crusader, so when he sees incorrect stats, it's a red flag to him.
                        
                        I'm like you - I don't see much point in getting my knickers in a bunch over it.

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                           Beth37posted 8 years agoin reply to this

                           He's my friend Eeyore.

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                        2. 59

                           Randy Godwinposted 8 years agoin reply to this

                           The OP is certain SOME revenue-sharing sites are corrupt and have proved it in the past Marisa, which you should be aware of since you were a member of the same site.  When I have over 100 articles stolen from me I take it a bit hard, as some authors might  possibly do.
                           
                           I'm sorry if I worried you guys with wanting the stats  to work properly.  I realize I sometimes ask for the impossible. 

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                              Beth37posted 8 years agoin reply to this

                              You're fine Randy, just be nice to the ppl who work here, maybe they're having a hard day too.

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                                 Randy Godwinposted 8 years agoin reply to this

                                 No problem, Beth.  And I'm quite sure things aren't running smoothly on their end of late. 

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                                    Beth37posted 8 years agoin reply to this

                                    Look at you all sweet.. who knew.

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                           2. 90

                              Marisa Wrightposted 8 years agoin reply to this

                              You won't get any argument from me regarding Helium, Randy - but you've also questioned HubPages' fairness when it comes to payment, several times - so I assumed your concern about stats was related to your concern about payment. I can't see any reason why it would be such a big issue otherwise.

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                              1. 59

                                 Randy Godwinposted 8 years agoin reply to this

                                 No, it wasn't about HP's fairness concerning the stats problems, Marisa.  Simply concern with their ability to run the programs efficiently with so many frequent glitches occurring.  The timing of the glitches is very coincidental also.

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   4. 92

      Rock_njposted 8 years agoin reply to this

      KNOWN ISSUE:  HubPages is broken.  I think we all understand that in this world of computers and Internet there are a lot of technical problems, but I have wonder why these occur over and over and over again here?  I suspect management hasn't allocated the resources to fix it, as the technical staff at HP seems competent.

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   5. 79

      Natashalhposted 8 years agoin reply to this

      You know you can always use GA to look at your traffic, whether or not you think the HP stats are working correctly.

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2. 0

   Beth37posted 8 years ago

   Mine are fine too, except a few empty empty columns in the money area... but I think that may be my own fault.

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3. 85

   Dale Hydeposted 8 years ago

   Mine are fine, recently updated.  The main time I have seen stats run amok is when it is the weekend and/or a holiday whilst staff is at play.  I have met the lil web gremlin that pops in on those days and plays havoc with our stats!  Mean lil critter and just can't catch him!

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      wildernessposted 8 years agoin reply to this

      If you met that sucker and let it go free I'm gonna be knocking on your door the next time it happens!

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4. 0

   Beth37posted 8 years ago

   I think he had a brain cramp... or he just missed the drama.

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   1. 59

      Randy Godwinposted 8 years agoin reply to this

      Don't try to think, Beth!

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         Beth37posted 8 years agoin reply to this

         I wont. I like to keep my brain free from entanglements.

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         1. 59

            Randy Godwinposted 8 years agoin reply to this

            You're pretty smart for a girl! 

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               Beth37posted 8 years agoin reply to this

               lol.

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5. 59

   Randy Godwinposted 8 years ago

   Obviously mine are hitting the same numbers several hours in row.  What are the odds?

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   1. 95

      eddiecarraraposted 8 years agoin reply to this

      Yeah, mine have been idle for about 12 hours so far, I thought it was a little weird. When you go into Google analytic under standard times , real time, overview, it shows how many people are on your pages in real time and where there located in the world, pretty cool. I have about 15 people on constantly but my traffic is not showing up in HP?? There is something definitely wrong again

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      1. 59

         Randy Godwinposted 8 years agoin reply to this

         The stats are crap lately, there's no other word for it.  Apparently  the latest hired help doesn't have a clue how to keep things running smoothly like the old crew did.  The stats have been screwed up so much--even during the peak xmas buying period--no one should have any faith in their credibility at all.  Except the suck-ups, of course. 

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         1. 61

            Jmillis2006posted 8 years agoin reply to this

            I just looked at my stats and it says the same daily views and weekly views as it did a few days ago. This can not be correct since I have had comments on hubs since then but the views do not reflect this.

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6. 94

   LCDWriterposted 8 years ago

   Mine say they are updating but  my numbers aren't changing so maybe there is a glitch.

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      LisaMarie724posted 8 years agoin reply to this

      My numbers have been the same all day long as well, although they say they're updating.

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      1. 59

         Randy Godwinposted 8 years agoin reply to this

         Yeah, mine too.  I'm simply tired of this BS week after week and officially asking HP for an explanation.  What the hell's going on HubPages?  This crap is getting old!

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      LuisEGonzalezposted 8 years agoin reply to this

      Same here, this is happening too often.

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   3. 0

      summerberrieposted 8 years agoin reply to this

      That is what mine is doing too. It says it is updating but the numbers in the hourly column do not change, however the numbers in the weekly and other columns do...this  has been happening to my stats off and
      on for some time now.

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7. 61

   Steve Lensmanposted 8 years ago

   Thanks for posting this, I thought I was going crazy. My stats have been the same all day long despite the 'update time' changing.

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   1. 59

      Randy Godwinposted 8 years agoin reply to this

      Yes, we have this same BS time after time without staff ever even addressing the problem at all.  What gives HP?  Do we even deserve an explanation, or are we merely peons to simply ignore?  Do us the courtesy of at least answering this query, or continue to act as though we are invisible. 

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8. 61

   Steve Lensmanposted 8 years ago

   I spoke too soon, they've just been updated! Wahay! It was like being frozen in time.

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      Beth37posted 8 years agoin reply to this

      "Wahay"?

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      1. 61

         Steve Lensmanposted 8 years agoin reply to this

         Sounds Native American but Wahay = "Expressing exhilaration or delight."

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            Beth37posted 8 years agoin reply to this

            must be a british thing. we say woo hoo.

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               Randy Godwinposted 8 years agoin reply to this

               Must be a Tennessee thang........we say "hot dang!"     

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                  wildernessposted 8 years agoin reply to this

                  Proper terminology is "Yee Haw!"

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                     Randy Godwinposted 8 years agoin reply to this

                     Only if yore a Yankee! 

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   2. 59

      Randy Godwinposted 8 years agoin reply to this

      It seems they require a little kick in the asp once in a while to get them to pay attention.  DUH! 

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         Steve Lensmanposted 8 years agoin reply to this

         Well i was waiting for your thread Randy, took your time about it.
         
         I was going to send a message to the mods in the morning if nothing changed, in case it was just me suffering from frozen stats. (ooh sounds painful)

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         1. 59

            Randy Godwinposted 8 years agoin reply to this

            Well, I get tired of being the one to point out all of the screw-ups lately!  But I finally give in as others are afraid to speak up about it.  BOK, BOK, BOK! 

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9. 87

   IzzyMposted 8 years ago

   I'm not afraid. I just can't be bothered.
   
   But you are right, Randy, stats are not updating hourly. I think today I have had 4 updates today out of 18 - what you don't think I am here 24 hours!)
   
   Silence from everyone but the suckups of course.
   
   Everything is well is Hubpages-land so long as you are getting plenty hits.
   
   Hmm.

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      Beth37posted 8 years agoin reply to this

      Oooh, what will sucking up get us?

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         Randy Godwinposted 8 years agoin reply to this

         Maybe a hickey, at least! 

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         wildernessposted 8 years agoin reply to this

         A very nice insult, what else?

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      Randy Godwinposted 8 years agoin reply to this

      Yo, Izzy!  Has there ever been an explanation for the stats screw-ups for the last half year or so?  What's with this bunch?  Would it kill them to at least offer a token explanation, or are they too good to explain?  How about it HP?

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10. 0

    Beth37posted 8 years ago

    Good enough!

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11. 96

    jansharesposted 8 years ago

    Yes, it is getting old, Randy. As others have stated, my earnings have not moved all day. This has been the case all week. Actually, there have been stops and starts since the stats went loopy last week. Even though the time "updates," the stats stay the same. I think my earning stats change 2 to 3 times a day, maybe. There was one forum where the issue was addressed by Matthew but it seems the glitch remains. (Sigh)

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    1. 59

       Randy Godwinposted 8 years agoin reply to this

       I think it's not asking too much for one of the tech dudes to show up and say "the problem is..........." and sort of clue us in, especially when it happens quite frequently.  I'd be willing to give them a dollar of my own hard earned money. 

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12. 84

    Shanna11posted 8 years ago

    Honestly, I don't really even notice. But I guess that's because I rarely have time to keep an eye on my stats and even notice if they're stuck or actually changing.
    
    And I guess since this isn't my main source of income I don't get as concerned as others who make more money than me and rely on proper stats updates.
    
    Look! I'm being non-combative and pleasant in the forums! Someone congratulate me, quick!

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    1. 59

       Randy Godwinposted 8 years agoin reply to this

       Congrats, Shanna!      Non-combative AND pleasant. 

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13. 84

    Isabella Snowposted 8 years ago

    I agree that there appears to be a problem with the stats reporting again.

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14. 62

    DIYmommyposted 8 years ago

    I guess I'll count myself as a fortunate one here.
    
    My stats seem to update once daily.
    
    Fairly new here, is this the "norm" for stats to update? Or, should they be updating more frequently than that?

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15. 81

    Uninvited Writerposted 8 years ago

    At the risk of sounding like a "suck up", It must be a conspiracy

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16. 95

    PaulGoodman67posted 8 years ago

    The minor glitches at HP seem like nothing compared to all the technical problems they've been having at Squidoo recently.  I guess everyone's trying to make their site more friendly for the latest incarnation of the panda.

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    1. 59

       Randy Godwinposted 8 years agoin reply to this

       It's apparently too much trouble for staff to address the problem here, Paul.  Poor overworked staff, I feel sorry for them. 

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       Soul Man Walkingposted 8 years agoin reply to this

       Go Adobe.

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17. 56

    SuperheroSalesposted 8 years ago

    Quite honestly, and I know this is really silly, but when I see so many issues going on like the stats freezing I start to worry that perhaps other systems in HubPages are not working properly either and we wouldn't ever know about it. For instance, how would we ever know that the ad sharing revenue system is working properly and not stuck with only HubPages ads instead of our own for extended periods of time?
    
    I was also having a great month for Amazon selling many products daily and then a couple of days ago my Amazon earnings from HubPages flatlined and I haven't sold a thing since. I can't help but worry that there is another issue going on behind the scenes. The frozen stats make me paranoid about the reliability of other systems which I know is silly, but I can't help but wonder because we have no visibility into some of the more important revenue based systems.

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       Randy Godwinposted 8 years agoin reply to this

       Of course we should be concerned with the continued problem of these "glitches."  And you are correct to wonder what else is going wrong with other facets of HubPages.  The silence is deafening.
       
       My stats show the last update taking place over 6 hours ago.

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18. 61

    Steve Lensmanposted 8 years ago

    The stats aren't fully updated yet despite the time change, I opened an old hub of mine last night and had a good look at it, about 14 hours ago to see if that single view turns up the next day on the stats page but its still showing as zero.
    
    Google analytics is busy with activity, 15 different hubs being perused at the past 30 minutes, wahoo! I hope I get to see the final results on the stats page some time today. Exciting innit?

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19. 61

    paradigmsearchposted 8 years ago

    My stats seem to be working. I watched it drop below a round number, and was saddened. And now I just saw it go back above that round number, so now I am gladdened.

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       Beth37posted 8 years agoin reply to this

       gladdened. I don't think I realized that was a legitimate word.

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          paradigmsearchposted 8 years agoin reply to this

          I was surprised as well when the spellchecker didn't squawk.

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             Beth37posted 8 years agoin reply to this

             lol

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20. 84

    kittythedreamerposted 8 years ago

    My traffic has dropped significantly over the past 24 hours..by almost 1000 views...is anyone else experiencing this?

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       Len Cannonposted 8 years agoin reply to this

       I'd say it's down about 25% for me which is disappointing but not a total disaster. At least, it won't be if it stays at only 25%.

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       LCDWriterposted 8 years agoin reply to this

       Mine seems to be declining rapidly as well.  There are other people on other threads saying the same thing so I think there is something going on with many people's pages.

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21. 94

    LCDWriterposted 8 years ago

    Yes, I looked at my GA and it seems that my traffic from yesterday should have been comparable with my traffic from Wednesday but it was not.  It was significantly lower as were my earnings.  I don't know.  I still think the stats are glitchy.

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22. 59

    Randy Godwinposted 8 years ago

    At least HP has changed the update message to more clearly describe the situation as: " x amount of hours or earlier."  Can it be any more vague? 

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23. 60

    andromidaposted 8 years ago

    My Google Analytics showing no traffic but hubpages stats showing traffic.Are there any problem with Google Analytics.

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       andromidaposted 8 years agoin reply to this

       My Google Analytics is not reporting my hub stats, and I am not getting any report for my Adsense revenue.Can anyone help me out?

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          Randy Godwinposted 8 years agoin reply to this

          Not really.  Obviously 5 hours is long enough to wait for an answer.  The Great Oz will be with you shortly.

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             wildernessposted 8 years agoin reply to this

             If Google isn't reporting traffic that you believe to be there the best place to ask why is probably Google.

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                Randy Godwinposted 8 years agoin reply to this

                That's what I said. "The Great Oz will be with you shortly." 

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             andromidaposted 8 years agoin reply to this

             Randy, I've figured out the reason of my stat problem.My adsense association got disabled by hubpages.

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                Randy Godwinposted 8 years agoin reply to this

                It happens to the best of us! 

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                   andromidaposted 8 years agoin reply to this

                   Just waiting for another reply from them.

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24. 61

    Steve Lensmanposted 8 years ago

    The stats table is still a little wonky, hubs I know had hits yesterday night are still showing as zero this morning.
    And this is where it gets weird, a hub that has had 6 views in 7 days is showing 0 views for 30 days, how is this possible?
    I see another old hub with 2 views in 7 days and again 0 views in 30 days.
    I've cleared my temp folder and tried again, same results.
    
    On the plus side my views are slightly up.

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25. 93

    Marcy Goodfleischposted 8 years ago

    I'm showing decreased views for one day, and that number has stayed the same - has not changed in many hours. Then I have increased views for the week and month.  I admit it is frustrating to try to track our progress (or, cough, the reverse) in the wake of a major Panda change, and have numbers that aren't making sense.

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