When I save an edited a hub, the saves appear in edit mode. But, the changes do not show in the published version. This applies in both Chrome and Mozilla and is not fixed by refreshing. It appears as though the published page is a version behind i.e. it is reflecting what was a saved previously not the latest version. There appears to be a flip-flop between versions.
I was able to reproduce and document this issue and have shared this with our engineering team. Thank you for the report and your continued patience. I will post any update here and sent a reply to your email message as well.
This issue has not been fixed. Clicking 'refresh' displays various versions in 'flip-flop' fashion. There are still differences between the saved version in edit mode, and the published version. It is not possible to edit the text in hubs at the moment. Will this be fixed shortly? The problem appears to be isolated to changes in the text capsule. Other edits may not be affected, including to the title and heading of the text capsule. Thanks
We just deployed a fix for this issue.
Please make sure to clear your browser cache and restart your browser before checking the current status.
Please email us if you have any further questions and thanks for your patience!
I have had numerous problems with the editing tool this past week or so. Photos or upgraded photos disappear, words disappear, text and photos are not holding their places, etc.
It has been maddening because it takes me five times as long to edit a hub than it normally would. I'm glad you reported this, and I hope the problem gets fixed soon.
I did refresh my Chrome browser last night, and today it seems better, but I still think this needs to be looked into and taken care of.
Just wanted to update and let you know I passed the additional information you provided yesterday on to our engineering team and they are looking into the issue further.
I'm not having this problem. Yesterday I made text modifications to several hubs. Since I just saw this thread, I checked on them. They all show the edit changes I made in the published version.
I also just made a change to text just now and saved it. The published version is correct.
I am still having problems. Most of my edits are not reflected in the published pages. I am annoyed that this KNOWN problem has not been fixed by now. Perhaps its affecting some authors, but no others. Perhaps others could check if the problem is affecting them.
Testing show that the problem affects some hubs and not others. More recent hubs appear to be unaffected. For older ones the edits are not shown on the published page, although the edits appear in edit mode and are saved there.
janderson99, I'm sorry to hear you are having this issue. You are right, it does not seem to be affecting everyone. I just wanted to chime in and share that I have just edited multiple hubs that were originally published in 2011 and all of my edits were completed; they are evident in the published mode. Just in case it matters, I'm using a MAC and Safari.
I hope this problem gets resolved for you. Editing isn't exactly fun and to not see your edits published must be extremely aggravating.
Interesting. As I had mentioned earlier, I am not have those problems. Now the plot thickens, because I also had made my changes on a Mac with Safari. I wonder if this problem is only happening with some other browser or OS.
Jandeson99, what are you using? Can you test on a different system?
Matthew, what were you using when you reproduced the problem.
I use Linux - Same problem with both Mozilla and Chrome - cache cleared etc.
The problem may be with large hubs with lots of images and tables. But I need to hear from HP before doing more testing. Annoyed that it is taking so long.
I didn't have a problem with editing a large hub with lots of various types of capsules.
So far the results in this thread are pointing to a problem with Mozilla and Chrome, while two of us with Safari on a Mac have no problems. But with so few responses here, this is not a scientific study.
Matthew - in case you're still checking this thread - several times in recent weeks, when I try to edit a capsule none of the text appears in the edit box. I have to attempt it several times before the capsule appears in its entirety & lets me edit. Guess I should double check to see if the edits 'take' after I save them.
Anyway - I thought you might want to know of it. I'm usually in Chrome, and it's been updated at my end.
If you have a current example Hub to share that s having this issue, please do so via an email to email@example.com
Thanks, Matthew - Nothing current, since in each instance, I either gave up or kept trying until the text loaded, but I'll try to take a screen shot if it happens again, and I will notify you of the hub. It's happened several times, so it wasn't just a fluke.
When this happens, the 'box' for the capsule loads, but there's nothing in the large section where the text should appear. The original text is still there after you get out of the edit mode on the capsule, so that's good. The first time it happened, I was afraid I'd lost an entire capsule of text.
The problem remains. It appears that changes in text box capsules and image captions are not displaying on the published pages, even though they are faithfully saved in the edit mode.
I had also changed captions in images and those changes show up in the published version too. Once again, I made the changes on a Mac with Safari, which does not seem to have that problem.
The fact that Mathew "was able to reproduce and document this issue and have shared this with our engineering team." suggests that the problem lies within the HP system. I guess there will be a response and fix from HP after the week-end.
In a previous post I left above I had asked Matt what browser he was using, I am sure he will chime in when he's back after the weekend. We don't know yet where the problem is. I find it interesting that the problem does not seem to happen on Apple devices.
It may be a timing issue. The edits appear in the published page after a few hours, but not immediately. Some never appear.
My edits appear immediately when I save and examine the published version.
I wonder if your computer is caching the old version and the cache clears after a few hours. Do you have a second computer you can check your edits on after your save? Just to see if the edits show up there?
Matt confirmed the problem showed on his computer => KNOWN issue. It applies to both Chrome and Mozilla on my computer after cache cleared etc. I await a response from HP.
I know that. But he didn't say what we was using. We are still waiting for that. So far, with the few responses we have here, the problem is not happening on Apple related systems. I also tried editing hubs on my iPad and no problem there either. I also await a response from HP.
UPDATE/CONCLUSION: After a lot of emails and tests it appears that
There is a delay related to cache and how the servers are setup.
This means that it may take up to 1 hour before the changes, made and saved in the edit version, are reflected on the published page. It seems to affect some pages but not all. Mostly the changes are reflected immediately.
I don't understand why this delay should occur??? It seems to mostly affect text in the text capsule. Delays can also occur if you add another image to some hubs. No one else seems to be affected by this (why me?). But it is good to know that waiting a while fixes things. Patience is a virtue! Cheers. Whew - glad that is over! Down scope!
I've added new images to old hubs several times in the past week. They appear in the published version immediately. And changes to the first image in a hub appear on the profile listing immediately as well.
Strange that you have a delay even after this was fixed. Hope that clears up for you.
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