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RESOLVED: Stats not updated in last few days

  1. Kristen Howe profile image89
    Kristen Howeposted 2 years ago

    For the past two days, I've noticed that my hub score have deceased or increased, but the views have stayed the same as yesterday. Does anyone know what's going on with HP? Will they be updated or remain frozen? Even my new hubs have no views at all. :-(

    1. Matthew Meyer profile image75
      Matthew Meyerposted 2 years ago in reply to this

      The stats will eventually update.
      As others have mentioned, you can get much more timely (close to real time) information from Google Analytics.

      1. Kristen Howe profile image89
        Kristen Howeposted 2 years ago in reply to this

        Hi Matthew. I'll give GA a try, though it's a bit confusing to me.

    2. Matthew Meyer profile image75
      Matthew Meyerposted 2 years ago in reply to this

      I made a new forum thread with related updates.
      You can find it here.
      http://hubpages.com/forum/post/2742823

  2. ChristinS profile image93
    ChristinSposted 2 years ago

    Use Google Analytics to check your stats. The stats here freeze routinely

  3. Kristen Howe profile image89
    Kristen Howeposted 2 years ago

    I'm still new to GA, which is pretty much Greek to me. Some stats have been updated with scores, but no views have been changed in 48 hours, when they should be.  What gives, ChristinS?

    1. sallybea profile image98
      sallybeaposted 2 years ago in reply to this

      Try using Google Stats.  You can even have fun watching people real time reading your hubs.  How cool is that!  You will even know which hubs they are visiting.

      1. TIMETRAVELER2 profile image92
        TIMETRAVELER2posted 2 years ago in reply to this

        I'm amazed that you think anything about frozen stats and using GA as a substitute is fun.  Things have never been as bad as they are now as far as updates, and I, personally, am finding it difficult to function without knowing, at least on a daily basis, how my articles are doing, how they compare to one another, how they look in the long haul, etc.

        A hub might not get any views in a given day, but may have good views over a 30 day period.  How can I know this without having regular updates?

        This is a problem that deserves to be addressed because I do not feel I am the only person who is frustrated because of it.

        As I told Matthew in a recent email, we don't write for GA, we write for HP and it is HP's responsibility to give us the info we need in order to be able to function.

        Funny these freezes are not!

        1. Lady Lorelei profile image78
          Lady Loreleiposted 2 years ago in reply to this

          I agree 100% with the points you make. I have also heard that GA stats are different than what shows on HP so it may be like comparing apples to oranges. The stats should be working. It is what we base our earnings on and should be an accurate reflection of what is happening here on Hubpages. If the traffic stats are not accurate how are we to trust the earnings stats?

          1. Matthew Meyer profile image75
            Matthew Meyerposted 2 years ago in reply to this

            >>If the traffic stats are not accurate how are we to trust the earnings stats?
            They are different systems.

            1. TIMETRAVELER2 profile image92
              TIMETRAVELER2posted 2 years ago in reply to this

              Then why not post the page view updates regularly and post the earnings separately, since what you have said is that the earnings are the problem?

        2. ronbergeron profile image90
          ronbergeronposted 2 years ago in reply to this

          You can add me to the list of people frustrated by this. The stats don't need to be real-time, but at least batch them so they update a couple of times per day (if not more).

          What is HP working on that takes priority over a broken feature that's frequently complained about in the forums?

        3. sallybea profile image98
          sallybeaposted 2 years ago in reply to this

          I just made light of a bad situation!   Tongue in cheek, what can we do about it? Nothing, except grin it or bear it!   I am equally frustrated, just as you are.

          1. TIMETRAVELER2 profile image92
            TIMETRAVELER2posted 2 years ago in reply to this

            Thank you for clarifying what you said.  What we can do about it is send emails directly to the team to let them know how this is affecting us.  They do listen...proof of this is that I did this exact thing a few hours ago and since then both earnings and page views have updated for the first time in days.

            I'm not sure the team understands just how important these stats are to many of this, so we should let them know repeatedly until the message sinks in.  Forums are nice, but direct contact is much more powerful.

            1. Kristen Howe profile image89
              Kristen Howeposted 2 years ago in reply to this

              I've noticed the earnings of yesterday and the updated stats of my hubs. About time, HP!

              1. Venkatachari M profile image83
                Venkatachari Mposted 2 years ago in reply to this

                Now, the stats are upto date. (With only 4 hours pending).

  4. Kierstin Gunsberg profile image96
    Kierstin Gunsbergposted 2 years ago

    Mine haven't been updated in over three days!

  5. Chriswillman90 profile image92
    Chriswillman90posted 2 years ago

    I was just wondering about that. I've never seen it go 3 days before updating, but yeah I'm sticking with Google Analytics for now.

  6. Kristen Howe profile image89
    Kristen Howeposted 2 years ago

    I'm glad I"m not alone in the view holdover.

  7. Kristen Howe profile image89
    Kristen Howeposted 2 years ago

    Sally, is Google stats any different than Google Analytics? Or is the same?

    1. sallybea profile image98
      sallybeaposted 2 years ago in reply to this

      Completely different with lots of information which is not always easy to understand but the best part for me is watching people visit my pages in real time.  I don't think the stats marry up exactly as HubPages stats count your own visits if you open a hub.  Google stats are probably more accurate.
      It is nice to see a graph or graphs of stats etc., one can easily see how many views you have on a daily, weekly etc., basis which is what you need.

      1. Jayne Lancer profile image89
        Jayne Lancerposted 2 years ago in reply to this

        I look at Real-Time etc. on Google Analytics. Never heard of Google Stats - must be missing something.

        I only found the HP stats page really interesting/entertaining when it updated once every two or three hours. Now it's only useful for checking for Featured/NotFeatured, copied content etc. Otherwise, I don't really see the point of it.

        1. TIMETRAVELER2 profile image92
          TIMETRAVELER2posted 2 years ago in reply to this

          There used to be a point to having it, but only when it showed up regularly.  The team has the ability to do a better job of updating the stats, and they should take this job seriously because the way it is now is affecting morale across the board.

      2. sallybea profile image98
        sallybeaposted 2 years ago in reply to this

        Correction, I read your post incorrectly, I thought you meant Hub Stats versus Google stats

  8. ChristinS profile image93
    ChristinSposted 2 years ago

    The hub stats here have been glitchy the full 3 years I have been here.  I don't think fixing the stats is high on the priority list of things to fix here - so if you really want to know how many visitors you are getting; learn to use the basic sections of Google Analytics and you'll have a better idea.  Otherwise, you just have to wait for the stats to catch up here.  The beginning of a new month is always delayed.

  9. Kristen Howe profile image89
    Kristen Howeposted 2 years ago

    Okay thx for helping me out

  10. Kierstin Gunsberg profile image96
    Kierstin Gunsbergposted 2 years ago

    Things always get fixed pretty quickly here smile

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