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Email Notications not being sent?

  1. Veronica profile image82
    Veronicaposted 9 years ago

    Isabella pointed out in a comment on one of my recent hubs that she did not receive an email notification that I had published it. (Thanks for the heads up.)
    Since then, I've asked quite a few people from my fanclub, and NONE of them have gotten ANY email notifications for my hubs in weeks. This is very alarming to me.
    What can I do to correct this?

  2. pauldeeds profile image
    pauldeedsposted 9 years ago

    We're looking into this.  The emails are being sent, but they may be getting lost somewhere en route.  Also, be sure that you have "Receive email from your favorite authors" checked on your profile page if you want to be notified when a new hub is published by someone that you are a fan of.

    1. Veronica profile image82
      Veronicaposted 9 years ago in reply to this

      Whitney - Thanks so much for contributing here. Did you double check in your profile settings that you have that third option checked to receive email from hubbers like Paul is saying above? I found out that was the problem with a few other people who emailed me about this. They hadn't changed their settings, but somehow their settings were changed.

      Coolbreeze is right about spam filters too. Did you check to see if your notifications are going to junk or spam folders, or being blocked altogether by your isp?

  3. Veronica profile image82
    Veronicaposted 9 years ago

    Thanks for looking into this, Paul. I'm sure people like Isabella have the correct settings clicked, and are not losing hub emails to spam. That's why her warning meant so much and got me started on this. I started asking everyone, and not one person I asked has received one email notification on at least my last 6 hubs. My stats prove that too - 80 fans, and formerlly each new hub got at least 20 hits from mail.google. My last 6 - 8 hubs all have ONE mail.google hit. That's it. There's definitely something wrong.

    I can do a test one if you want. Maybe you could join my fan club, and let me know if you get the alert. I could ask everyone on here that's in my fanclub if they do receive the notification if they could do me a huge favor and just come here to the forum and let us know. My numbers are seriously suffering here, so I really appreciate the help. Thanks.

  4. Veronica profile image82
    Veronicaposted 9 years ago

    OK, I just posted a new hub, called First Date: To Drink or Not To Drink. 85 hubbers in the fanclub or there abouts. I would really appreciate any info, guys. If you got an email notification or if you didn't, would you just let me know? I'm not asking that you click on the link and go to the hub or anything. But if you get the email notifications for hubbers, I'd really appreciate it if you could just take a second and let me know here in the forum if you got mine. Thanks for your help.

  5. Isabella Snow profile image87
    Isabella Snowposted 9 years ago

    I got that one, Veronica.

    I think I got the one before it also, actually. Maybe it's ok now?

  6. Veronica profile image82
    Veronicaposted 9 years ago

    Thank you so much Isabella.

  7. pauldeeds profile image
    pauldeedsposted 9 years ago

    I got the email as well.

  8. Veronica profile image82
    Veronicaposted 9 years ago

    Thanks Paul. Maybe it's fixed now. Thanks so much guys. I really appreciate the help.

  9. Kenny Wordsmith profile image83
    Kenny Wordsmithposted 9 years ago

    Sometimes, for some funny reason, Yahoo directs hub mail to my Bulk folder, and I have to go retrieve them. Not all, only some, so that's funny.

  10. Veronica profile image82
    Veronicaposted 9 years ago

    Thanks Kenny, that's true, sometimes people's spam settings change.
    3 people emailed me to say they didn't get the notification.

  11. coolbreeze profile image10
    coolbreezeposted 9 years ago

    As this network grows and they send out thousands of emails a day with the same subject
    blockage will be a growing issue.

    Each message sent out has a score as to how it is perceived by the major filters.

    Hubpages probably cant  check all messages to see if it has a high spam score.

    This will dependent on your hub subject etc.

    It will be interesting to see how they get around this issue.   And stay off the black lists.

  12. Veronica profile image82
    Veronicaposted 9 years ago

    Thank you so much, coolbreeze! I didn't think of the subject matter as being a factor, but you're right. Thanks for the insightful comment.

  13. Whitney05 profile image60
    Whitney05posted 9 years ago

    I'm still not getting emails... If I do it will be you have a comment, but when I check there are multiple comments.

    I haven't received an email from a new hub in over a month. :-( I feel left out... *pouts*