Map capsule not working

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  1. Peggy W profile image98
    Peggy Wposted 2 years ago

    I have tried inserting a map capsule twice into a new article and it simply is not working.  I tried it yesterday as well as today.

    1. Eurofile profile image98
      Eurofileposted 2 years agoin reply to this

      Sometimes I've found it a little slow, but so far I've managed to get it working eventually.

  2. Glenn Stok profile image99
    Glenn Stokposted 2 years ago

    I just tested it and it works for me with Safari. What browser are you using? Did you try using a different browser? Try also clearing the cache and rebooting your computer.

  3. AliciaC profile image99
    AliciaCposted 2 years ago

    I have an article open for editing in both Safari on my iPad and Chrome on my Windows laptop. The map capsule is working fine on the iPad, but it isn't working on the laptop.

    1. Glenn Stok profile image99
      Glenn Stokposted 2 years agoin reply to this

      Linda, Do you have another browser on your laptop that you can try? Maybe the problem is with Chrome. I'm curious to see if Peggy is also using Chrome. Waiting for her reply.

  4. Glenn Stok profile image99
    Glenn Stokposted 2 years ago

    I just tried it with Chrome and it works for me.

  5. Peggy W profile image98
    Peggy Wposted 2 years ago

    Hi Glenn,

    I am using Firefox.  I will try clearing my cache to see if that works or if not I'll try another browser.  Thanks!

  6. Peggy W profile image98
    Peggy Wposted 2 years ago

    Hi Glenn,

    I cleared my Firefox cache and now the map capsule works.  Thanks for your help in diagnosing the problem.

  7. Glenn Stok profile image99
    Glenn Stokposted 2 years ago

    Good news Peggy. Thanks for the reply.  Problem solved.

  8. Patty Inglish, MS profile image91
    Patty Inglish, MSposted 2 years ago

    I cannot add any locations to new maps I have inserted into articles. Clearing the cache/rebooting and even using Firefox, Chrome, Safari, and IE all fail.

 
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