Video Capsule Not Working

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  1. Jan Stepan profile image85
    Jan Stepanposted 10 months ago

    Hey everybody,

    I noticed that the video capsule is not working. Nothing happens when I paste the video's URL in the capsule and click the preview video button. It correctly renders the video key and the correct video type (in my case, YouTube) information, but under is just a white screen.

    When I save the capsule, the pasted URL saves, but the video isn't visible.

    replyreport
    1. paolaenergya profile image90
      paolaenergyaposted 10 months agoin reply to this

      I had the same problem. Try emailing the team and ask to look into this.

      I found that when I edit a hub the video previews are not showing, and neither do they when you go to hubview. However, once you publish the hub you should be able to see the video thumbnails.

      replyreport
    2. Matt Wells profile imageSTAFF
      Matt Wellsposted 10 months agoin reply to this

      We are looking into this and are working on a fix.

      replyreport
      1. Jan Stepan profile image85
        Jan Stepanposted 10 months agoin reply to this

        Thanks, Matt. Nice to hear smile

        replyreport
    3. charlesnuamah profile image84
      charlesnuamahposted 9 months agoin reply to this

      Having the same issue. Looks like the problem still has not been solved.

      replyreport
      1. Matt Wells profile imageSTAFF
        Matt Wellsposted 9 months agoin reply to this

        We are still working on a fix.

        replyreport
        1. charlesnuamah profile image84
          charlesnuamahposted 9 months agoin reply to this

          OK. Thanks for the response.

          replyreport
  2. jauthor profile image77
    jauthorposted 10 months ago

    Same happened to me. The videos did show up when my article got featured, though.

    replyreport
    1. Jan Stepan profile image85
      Jan Stepanposted 9 months agoin reply to this

      Yes, it worked for me as well. smile

      replyreport
  3. Miebakagh57 profile image70
    Miebakagh57posted 10 months ago

    I had a similar experience. But as Matt, above said a 'fix' is in progress. Hope it solves the challenge.

    replyreport
  4. Grifts profile image84
    Griftsposted 9 months ago

    I am trying to embed a short, I am uncertain if this is related to same problem, but if it is something different, it would be really nice to embed shorts.

    thank you

    replyreport
  5. Miebakagh57 profile image70
    Miebakagh57posted 9 months ago

    Problems take time to solve. If a miracle is needed, its out of hubpages sphere.

    replyreport
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