Hubpages emails going to spam in gmail

1. 96

   Thomas Swanposted 3 months ago

   Hi, I've noticed Hubpages emails from editors, team, and the weekly newsletter all going into my spam folder this week in my gmail account. Not sure why. I marked them as "not spam" so I hope that helps.
   
   Could this be part of Google downgrading the whole site for being overly promotional? Might be why they think the emails are promotional spam now? Traffic has taken a large hit in recent months. Earnings are half of what they were a few months ago. Lots of us authors warned you about putting 30 ads in a single article. Most of the feedback from readers was that there were too many ads. We passed that onto you. You had plenty of chances over the last year to address it. Now the site has taken a massive hit that will take a lot to return from, no matter what we do. I'm sorry the owners had a policy of "pump it and dump it." I hope the short-term pump was worth it (i.e., fill these great articles with ads to increase short-term revenue) because we're into the dump phase now (i.e., wait until it's killed by the search engines). This will affect staff as well as authors. Good luck to everyone.

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   1. STAFF

      Matt Wellsposted 3 months agoin reply to this

      Emails from HubPages, as well as other websites, sometimes get misclassified as spam by Google. This isn't anything new. Click on the email in your spam folder and click not spam. After you remove the email, future emails from that sender won’t go to spam.

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   2. 92

      ChitrangadaSharanposted 3 months agoin reply to this

      Exactly the same has happened to my email notifications from HubPages, since the last 4-5 days.
      I had written to HP about it. As advised, I marked all of them ‘not spam’, but it hasn’t helped at all.
      As you have mentioned above, I also think that due to being overly promotional site, this may be happening. Most of the writers have already voiced their concerns about lower views, lower earnings etc.
      Nothing seems to help the downward trends.

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   3. 96

      charlesnuamahposted 3 months agoin reply to this

      Just checked my spam and you are right. Very strange.

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   4. STAFF

      Matt Wellsposted 3 months agoin reply to this

      This issue has been resolved. HubPages emails will no longer be sent to spam folders. This issue happened because a change we made to emails caused them to be miscategorized as spam. It had nothing to do with ads or Google ranking.

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      1. 92

         ChitrangadaSharanposted 3 months agoin reply to this

         Thank you Matt, for your efforts in resolving this issue.

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2. 94

   Rupert Taylorposted 3 months ago

   Me too. Wonder why that was.

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3. 95

   PaulGoodman67posted 3 months ago

   "Could this be part of Google downgrading the whole site for being overly promotional?"
   
   I very much doubt it. They're not really connected in that way.
   
   Gmail has its own criteria for deciding what it thinks might be spam, including actions like emails being sent to multiple recipients.
   
   Google Search is a separate thing that uses its own algorithm to rank websites (it doesn't rank emails).
   
   It's very easy to designate something as not spam in Gmail, all it takes is a click of a button. It can be difficult to improve the ranking of an article or website.
   
   That's my take, anyway.

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4. 96

   eugbugposted 3 months ago

   No, don't have that problem and I have gmail accounts linked to Hubpages.

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5. 83

   Venkatachari Mposted 3 months ago

   This is happening to me also. Google thinks HP as a spam site. So driving all emails from them to the Spam folder. I think since the last 4 days it got changed to spam.
   
   It is not from our end. The Hubpages team should fix this problem.

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6. 95

   Robie Benveposted 3 months ago

   Funny, I just found all the recent emails from HP in my spam folder (I have a yahoo account) and clicked to login, the first thing I saw was this post!

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   1. 94

      Solarasposted 3 months agoin reply to this

      Yes, my HP emails are going to spam folder in my Yahoo email account.  Has HP made a change on their end in their messaging system that is tripping to spam filters?

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7. 83

   Venkatachari Mposted 3 months ago

   Same position even today.

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8. 69

   Miebakagh57posted 3 months ago

   I'm having problem to log into my Gmail associate with my hubpages account.                              Apparently, the question is on gmail end side.                               So because when I enter my gmail address and password correctly, the system says gmail 'is not available. Try again later'. And that frustrating.                                   But I'll check my inbox later. But why did I got facebook's notifications sometimes in my Hubpages gmail? When facebook is not in anyway connected with my gmail account? That beats my mind.

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   1. 83

      Venkatachari Mposted 3 months agoin reply to this

      You are having two Gmail accounts? One for HP and one general one. Perhaps you manage both accounts as admin from the same Gmail A/C. Hence Facebook emails can appear in both accounts.

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9. 87

   Kobby95posted 3 months ago

   Having the same problem with my Yahoo account for the past several days. So, it must be a general problem that needs a solution. It's likely coming from the HP side.

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   1. STAFF

      Matt Wellsposted 3 months agoin reply to this

      I'll investigate and see if there's anything on our end causing it.

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      1. 83

         Venkatachari Mposted 3 months agoin reply to this

         Gmail and Chrome browsers began treating emails from HP as spam. So, HP should fix that issue as far as I think. It is nearly 10 days now.

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10. 69

    Miebakagh57posted 3 months ago

    The point of resolution is noted.

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11. 91

    Jodahposted 3 months ago

    Glad to hear it is fixed. I was having the same problem.

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12. 83

    Venkatachari Mposted 3 months ago

    Glad that I got the emails today in my Primary mail. They fixed it.
    Thank you, HP Team.

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13. 82

    Genna Eastposted 3 months ago

    I noticed the same problem.  But it seems to have been rectified.

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