Not getting emails for new hubs or comments on mine

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   Pamela99posted 12 years ago

   In the past few days (since the 21st) I have not received any emails to inform me that I have a comment (I've found the comments on my account page) and I am not getting emails about new hubs that are being written. I have checked my span folder and they are not there. I don't know what to do about this situation.
   
   Thanks for any help.

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   1. 61

      Jason Menayanposted 12 years agoin reply to this

      Hi Pamela,
      
      You can check what your current settings are for email notifications on this page:
      https://hubpages.com/my/profile/email
      
      What email provider are you using? (Gmail? Yahoo Mail? etc.)

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   2. 0

      Ari Lamsteinposted 12 years agoin reply to this

      Pamela,
      
      We recently had a technical problem where a very small number of users mistakenly had their follow notification settings turned off.  We believe that we have fixed this problem.  Can you please report back tomorrow saying whether or not you receive any notification in the next 24 hours?
      
      Thanks.
      
      Ari

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         Pamela99posted 12 years agoin reply to this

         Certainly, I would be glad to. Thanks for the explanation.

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         Pamela99posted 12 years agoin reply to this

         My mail returned to normal as soon as I changed the settings. Now I know where to look if that should happen again. Thanks.

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   3. 59

      tony0724posted 12 years agoin reply to this

      Pamela I will loan you mine !

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         Pamela99posted 12 years agoin reply to this

         That's very nice! Now, I have started receiving my own again.

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   Pamela99posted 12 years ago

   I am using google and have had the same address since I've been on Hubpages. I checked the site and all my preferences had been changed which is obviously why I quit getting emails but I never changed them so I have no clue why this happened. I changed them back and I appreciate your help.

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3. 69

   Cagsilposted 12 years ago

   I have missed out on 1 email for the Daily list of hubbers who published hubs. The number of people I follow and considering their publishing habits, I always have at least 2-3 hubs in my list, at minimum.
   
   However, I didn't receive it. I am using Charter dot net for my email, Charter Cable ISP.
   
   As for receiving comment emails, I haven't missed one at all.

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      Pamela99posted 12 years agoin reply to this

      Cagsil,
      I do think my problem was due to the the notification being turned off but I am going to check out the site you mentioned. Thanks for the information.

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         Cagsilposted 12 years agoin reply to this

         Hey Pamela, I didn't offer a site to you. I was only speaking about what type of Internet service I have, I gave the name of my Cable company, which is Charter Communications. In case it was communication problem between them and my ISP. That's where my emails go to. Before I actually get them.
         
         No place for you to visit. But, it was nice to see you though.

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   downpourofwordsposted 12 years ago

   I don't seem to be having any issues with email notifications. I have been getting emails for comments, questions answered from the last 13 days. Maybe you could have a re-look at your notification preferences.Happy hubbing

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      Pamela99posted 12 years agoin reply to this

      Thanks, that is what I did and fixed the settings.

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