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Comments flagged as spam by mistake?

  1. Robie Benve profile image93
    Robie Benveposted 4 years ago

    I found three comments to two different hubs that were already marked as spam when I went to see them.
    At first I did not notice, until the hubber that left one of the comments left another one saying "sorry you didn't like my comment, good luck to you"
    I felt so bad, I thought I double clicked on approve and spammed it by mistake, but just now I found a brand new comment on my hub
    <link snipped>
    that was already marked as spam when I click on the notification to go see it.

    1. Aficionada profile image93
      Aficionadaposted 4 years ago in reply to this

      Contact team@hubpages.com and let them know about your mistake.  Once I thought I had voted a Hub down when I meant to do the opposite, and so I contacted the team to let them know.  It took a couple of days before they answered, but it did get straightened out.  The Hubber whose comment was marked as spam will be better off if you make this correction. (And even if it's not a Hubber, it will still be the right thing to do.)

    2. Uninvited Writer profile image82
      Uninvited Writerposted 4 years ago in reply to this

      That happens from time to time to mine too. Usually if the comments are quite short. I wouldn't worry about what some over sensitive person wrote, it was an understandable thing to happen. How do they know that you don't screen all comments first like most of us do? Comments don't always show up immediately.

      1. Robie Benve profile image93
        Robie Benveposted 4 years ago in reply to this

        Hi, actually the commenter was very understanding after I explained what happened.
        However, I'm pretty sure I did not click it by mistake, it is something that happened on its own.
        I was just wondering if there is some king of a technical bug, because neither comment was too short, and they did not have links either.
        Thanks for your answers aficionada and uninvited writer.

        1. mistyhorizon2003 profile image93
          mistyhorizon2003posted 4 years ago in reply to this

          It sometimes happens automatically, and not always on short comments either. I frequently come across comments in my Hubs that have been marked as SPAM, yet they are a normal, sometimes lengthy comment with no links in it. I just mark them as 'not spam', and then 'approve' them so they are shown as they should be on the hub they were posted on.

    3. Marisa Wright profile image92
      Marisa Wrightposted 4 years ago in reply to this

      It happens.  No spam filter is perfect.  Do you trust the spam filter on your email 100%?  I hope not! 

      I've found the spam filter on Comments to be pretty good, but occasionally it will let a spam comment through, and sometimes it will mark a perfectly good comment as spam.  I try to remember to check my spam comments every few weeks, just to make sure I haven't missed anything.

      Go to your account page, click on Comments and then select 'spam' in the drop down box - that will show you all the comments that have been marked as spam.

      1. Dale Hyde profile image87
        Dale Hydeposted 4 years ago in reply to this

        I did this Marisa and found two more marked as spam that were not. Thanks for the heads up on where to check for this.

    4. Dale Hyde profile image87
      Dale Hydeposted 4 years ago in reply to this

      This happens to me occasionally. What I don't like is that I don't get a notification of the post being marked as spam and it goes totally unnoticed and not responded to until I happen to stumble across it as I review a hub or get another comment on the same hub. I found one just today that was two days old that I marked as "not spam" and then "approved" it and commented back.