FIXED: Stats inaccurate, not updating, & some values 0

1. 44

   Writer Foxposted 10 years ago

   The 'total views ever' on the 'My Account' page is not updating when the other stats are changed.  This has been the case with at least the last 3 updates today.

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   1. 69

      Matthew Meyerposted 10 years agoin reply to this

      Can you explain what you are seeing and how it is inconsistent in a bit more detail please?

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      1. 44

         Writer Foxposted 10 years agoin reply to this

         When the stats update, the 1-day stats change, but the 'total views ever' remains the same, which is impossible.

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         1. 69

            Matthew Meyerposted 10 years agoin reply to this

            I have passed this on to our engineering team to see if there is an issue we need to resolve.
            Thanks for sharing this information and for your continued patience.

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            1. 44

               Writer Foxposted 10 years agoin reply to this

               Thank you.  It's been this way for at least 12 hours.

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      2. 80

         colorfuloneposted 10 years agoin reply to this

         Matthew, I was just coming to report that my one day views stats are all reading 0. That is not correct.

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         1. 82

            Pollyanna Jonesposted 10 years agoin reply to this

            This is happening on my page too. Great to hear that a fix is being worked on.

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   2. 69

      Matthew Meyerposted 10 years agoin reply to this

      We are currently working to address the stats, so they should be updating soon.
      We are fixing both the daily and "ever" stats, but they will not match until they have all been updated.
      
      The 'last 24 hours' and 'ever' should update at the same time.

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      1. 44

         Writer Foxposted 10 years agoin reply to this

         Thank you so much!

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      2. 82

         rajan jollyposted 10 years agoin reply to this

         Are you sure there has been no Google update?

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         1. 97

            Bedbugabscondposted 10 years agoin reply to this

            My real time on Google analytics would indicate that my traffic is the same. But Google is forever updating. Since my traffic is OK, I'm not going to panic, yet...

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   3. 86

      ChitrangadaSharanposted 10 years agoin reply to this

      Same here!

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   4. 84

      peachpurpleposted 10 years agoin reply to this

      yes, i was shocked when my total views stated 28!

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   5. 86

      ChitrangadaSharanposted 10 years agoin reply to this

      Its a zero now!

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   6. 82

      CatherineGiordanoposted 10 years agoin reply to this

      Me too. So frustrating. I'm really close to the milestone of 10,000 views and I wanted to see those zero's turn over.

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   7. 69

      Matthew Meyerposted 10 years agoin reply to this

      There are, indeed, ongoing stats issues that we are currently working to resolve.
      
      Maybe this means you can start your weekend early!
      Thanks to everyone for your continued patience.

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      1. 85

         Greensleeves Hubsposted 10 years agoin reply to this

         One query I have - not of great importance perhaps, but is traffic still being recorded but simply not displayed, or is it not being recorded? In other words, when the glitch is rectified, will traffic figures from the past few days be included in updated stats, or are the visits we've had to our hubs during this period effectively now lost from the stats?

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         1. 69

            Matthew Meyerposted 10 years agoin reply to this

            It is just not accurate right now on the stats page and we are working to address it right now.
            
            It is being recorded.

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            1. 85

               Greensleeves Hubsposted 10 years agoin reply to this

               Thanks. That's good to know.

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            2. 85

               JayeWisdomposted 10 years agoin reply to this

               It's a relief to learn those views aren't lost.

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   8. 69

      Matthew Meyerposted 10 years agoin reply to this

      There should be adjustments and the zero values should see the accurate information reflected on the stats page. If you are still seeing any issues, please chime in here and let me know.
      
      Thanks!

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      1. 44

         Writer Foxposted 10 years agoin reply to this

         It was fixed on Friday.  Thanks.

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      2. 68

         monic-alangposted 10 years agoin reply to this

         It's good now , Thank you very much

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2. 0

   Lorelei Cohenposted 10 years ago

   It seems that traffic stats are not picking up new visits either. Every new update seems to be halving traffic across all 3 of my accounts. If it was one account then I could understand this but across the board is just too big to count as a fluke. Something is funny in stats land.

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   1. 44

      Writer Foxposted 10 years agoin reply to this

      Thanks for confirming this.  That's exactly what I am seeing, too.

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3. 85

   Nell Roseposted 10 years ago

   My stats are going down and down and down! this is beyond weird! I know that when we have a Google Panda etc it does go down for a few days or weeks, but this is literally over the course of an hour!

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   1. 44

      Writer Foxposted 10 years agoin reply to this

      Two updates ago, I visited three of my 'starter' Hubs that I have never published and which have 0 views for the week just to see if the visits would record.  They didn't.

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4. 41

   ChristinSposted 10 years ago

   Yes, my traffic is down lower than ever so I hope it is a glitch here and gets resolved.  I can't believe my traffic dropped that much in the course of a day.  I was getting scared.

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   1. 44

      Writer Foxposted 10 years agoin reply to this

      I was getting scared too, since it took 5 hours for anyone else to confirm it wasn't just me!!!!  I've never seen so many blue arrows.

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      1. 78

         Shades-of-truthposted 10 years agoin reply to this

         It is not just you. My experience is the same.

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      2. 81

         Sam Montanaposted 10 years agoin reply to this

         Exactly what I noticed this morning...I have never seen so many blue arrows either and got that knot in my stomach that I did something wrong.

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   2. 68

      monic-alangposted 10 years agoin reply to this

      That's exactly what is happening to my hubs... Well it really hearts to have Zeros only not even one or two

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5. 82

   Rik Ravadoposted 10 years ago

   Yes my daily stats are suddenly down to less than half the normal values.

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6. 60

   FatFreddysCatposted 10 years ago

   Something funky is definitely going on. My traffic hasn't been anything to scream about lately but DAMN, when I checked my stats this afternoon they were low enough to limbo under an earthworm!!

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7. 82

   rajan jollyposted 10 years ago

   When I checked my daily stats this morning they had dropped by over 75% and the total views ever figure was stuck at the overnight figure. So much drop just overnight seems improbable as I have been having consistent views since long. There seems to be some glitch with the stats reporting.

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8. 82

   Paul Kuehnposted 10 years ago

   My stats this morning also showed about a 70% drop from yesterday.  Maybe there is another Penguin update happening now.  I guess we can only hope for the best.

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9. 72

   Thomas Swanposted 10 years ago

   Phew! Glad this appears to be a technical issue and not a Google smite.

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10. 78

    davidlivermoreposted 10 years ago

    Geez glad this is a bug.  My stats are dropping fast and I thought my content was tanking.  Glad that isn't it.

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11. 68

    PaulGoodman67posted 10 years ago

    Glad I saw this!  I was a little worried about my plummeting stats!  (Although Google reassure me that it was a bug!) 

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12. 85

    Greensleeves Hubsposted 10 years ago

    Good to see these posts. My Account Page today shows traffic of 141 - it hasn't been below 300 in the past year and is usually much more than that. My first thought was a Google update, but this is too extreme even for that, so I took a look at Google Analytics, and no recent drop was recorded there. Suddenly all seemed right with the world once more!  Thanks for those who wrote reassuring posts here.

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    1. 88

       sallybeaposted 10 years agoin reply to this

       My Daily traffic went down backwards by 130 views in the last hour and the weekly tool yet the views ever, have stayed the same.  Something really is amiss.  I have three screen shots to prove it.

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13. 88

    aesta1posted 10 years ago

    Glad it is just a technical issue and hope it will be fixed soon.

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14. 95

    Cardisaposted 10 years ago

    My total traffic per day is less than 100, which is weird! I was seeing the best traffic I have seen for months and suddenly zilch on my best hubs. Something is very wrong.

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15. 65

    Glenn Stokposted 10 years ago

    Matt posted a comment earlier in this thread. This is a bug that will be fixed. My Google Analytics shows that traffic has stayed stable, so it's only the HP stats that are stuck.

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16. 82

    Millionaire Tipsposted 10 years ago

    It's raining blue arrows!

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    1. 95

       Cardisaposted 10 years agoin reply to this

       lol...feeling the blues!

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17. 85

    earnerposted 10 years ago

    Me too.  Just adding my voice to the weight and span of the issue.
    
    I'm sure it'll be fixed soon, I've never had any issue on Hubpages last very long.  They do get fixed pronto.

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18. 71

    littlethingposted 10 years ago

    Oh, good. I've never gotten many views, but seeing that I had NO views for today was not exactly encouraging. Glad to see that it might just be a bug

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19. 83

    viryaboposted 10 years ago

    Zero views! I'm laughing so much my ribs are cracking!
    Reminds me of my first few days on HubPages.

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20. 60

    FatFreddysCatposted 10 years ago

    It was quite humbling to see all those zeroes when I logged in this morning. If I hadn't already known there was a stats issue, I might have thrown my hands up and said "screw it, I give up!" Haha

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21. 85

    Nell Roseposted 10 years ago

    I laughed too, because when I logged in I thought, I am going to only have a few views today because of the stats problem! LOL!

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22. 87

    misterhollywoodposted 10 years ago

    Yep I noticed this too. One of my hubs I know for a fact is getting a lot of traffic right now but the stats display is showing incorrect info. Glad you mentioned this!

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23. 59

    shellys-spaceposted 10 years ago

    I was so pleased to see traffic improving and today a big "0" about gave me a heart attach.

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24. 52

    ktnptlposted 10 years ago

    It shows zero views on all my hubs please help.

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    1. 72

       Swisstoonsposted 10 years agoin reply to this

       Ditto.  I hope and trust this is a site-wide glitch.

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25. 83

    Lady Loreleiposted 10 years ago

    Only good thing about this situation is that we should all be seeing a bunch of little red up arrows when things start updating again

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26. 95

    Cardisaposted 10 years ago

    It's back! Nice figures

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    1. 80

       colorfuloneposted 10 years agoin reply to this

       Thank you.

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27. 60

    LindaSmith1posted 10 years ago

    Views won't show until it is featured which takes up to 24 hour if not longer. Once it is featured, as long as the counter is working, then all views will show up including those that occurred before hub is featured.

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