HubPages Update - database crashes, traffic stats, tos update

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  1. pauldeeds profile imageSTAFF
    pauldeedsposted 10 years ago

    We've been fairly busy at HubPages the last couple of days recovering from hardware issues with two of our five database servers.  Fortunately we were able to cut over to our hot stand by machines with very little downtime.  We've repaired the hardware and are now back to full capacity.  However, you may have noticed more oddities than usual the last day or two on the site as we've had to juggle things around a bit in order to keep everything running.  We apologize for any inconvenience that may have caused.

    As part of the recovery process, the traffic stats were inflated for several hours last evening.  It's fairly difficult for us to roll those back, so you'll just see extra traffic in your stats for that period.  Processing appears to be back on track, so you should see a decline in your day views back to "normal" levels this evening (as the inflated hours start to drop off).  This probably means lots of red arrows now, and lots of blue arrows tonight (with the effect diminishing over the course of the week).  I'd suggest just ignoring them.

    Unrelated to all of this, we've updated our terms of service and privacy policy.  There is a brief summary of the differences at each link above.  Please review them carefully.   The new terms take effect November 19th.

    1. profile image0
      Duchess OBluntposted 10 years agoin reply to this

      Thank you for the explanation and for the news on the policy changes.  Will review tonight

    2. Isabella Snow profile image88
      Isabella Snowposted 10 years agoin reply to this

      Eh?? When I click on those links I get this??

      1. sunforged profile image75
        sunforgedposted 10 years agoin reply to this

        Thats a sweet theme (browser)..what is it?

        1. Isabella Snow profile image88
          Isabella Snowposted 10 years agoin reply to this

          Ah! Thanks! big_smile

          Scribblies Plain. There's another version that's more colorful but the rainbows get on your nerves after awhile. wink

  2. bgamall profile image79
    bgamallposted 10 years ago

    Traffic stats inflated? How disappointing. sad

    But I will recover. smile

  3. Pearldiver profile image77
    Pearldiverposted 10 years ago

    Cheers Paul.

  4. myownworld profile image72
    myownworldposted 10 years ago

    finally some light.....! smile

  5. Laura du Toit profile image84
    Laura du Toitposted 10 years ago

    Thanks for the explanation smile

  6. profile image0
    lyricsingrayposted 10 years ago

    I want to keep my new wrong stats - it was fun waking up to - please!! lol  Thank you

    1. myownworld profile image72
      myownworldposted 10 years agoin reply to this felt good for a while!!  please don't take it away....!!

    2. Lady_E profile image78
      Lady_Eposted 10 years agoin reply to this

      Lol. Me too. smile 

      I saw the double arrows and thought - "finally, I must be doing something right".

  7. profile image0
    lynnechandlerposted 10 years ago

    Thanks for the heads up Paul!

  8. wannabwestern profile image86
    wannabwesternposted 10 years ago

    Thank you for sharing this information, I was wondering what spectacular thing happened last night while I was sleeping to increase my traffic so much! big_smile

  9. wrenfrost56 profile image82
    wrenfrost56posted 10 years ago

    Thanks for the update paul, however I'm with the others on this, I rather liked the sudden increase in traffic. smile

    1. profile image0
      Ghost32posted 10 years agoin reply to this

      And people say inflation is a bad thing! lol

      1. Zsuzsy Bee profile image87
        Zsuzsy Beeposted 10 years agoin reply to this

        big_smile big_smile big_smile

  10. prettydarkhorse profile image64
    prettydarkhorseposted 10 years ago

    me too I agreed with all of them , but I will find time to read the new TERMS OF SERVICE

  11. charlemont profile image78
    charlemontposted 10 years ago

    I'm amazed at tons of red arrows in my stats smile

  12. thranax profile image71
    thranaxposted 10 years ago

    Oh, I liked the red arrows though. *Pout* Why can't the traffic be at what it was at now everyday -.-


  13. Dorsi profile image91
    Dorsiposted 10 years ago

    Ah bummer, I thought that my viewership had suddenly taken off and went into another level...


    but thanks for the update!

  14. Patty Inglish, MS profile image92
    Patty Inglish, MSposted 10 years ago

    Thanks very much for all the information. It was a quick turnaround time to repair, imo.

  15. profile image0
    cosetteposted 10 years ago

    thank you Paul. i was an idiot a couple of days ago and, instead of working in Notepad as i usually do, i was writing my hub right in the text capsule and right then it froze for a 'site down for service' and i lost my whole capsule just as i was about to click save. i expected to see my draft saved but for some reaason it wasn't, but i have only myself to blame, so i just retyped it all and learned from the experience. you guys are very quick with your updates with hardly any 'denials of service' happen, and you're very proactive and communicative, which is appreciated. smile

  16. alekhouse profile image83
    alekhouseposted 10 years ago

    Thanks for the update, Paul.

  17. Zsuzsy Bee profile image87
    Zsuzsy Beeposted 10 years ago

    As always you guys (Hubteam) are the tops. Now if you were to fix the little red arrow gadget to stay that active I do not think there would be too many complains.
    Thanks for all you do.

  18. NaomiR profile image86
    NaomiRposted 10 years ago

    Thanks, Paul

    I'm going to enjoy my red arrows while they last!

  19. Ryan Hupfer profile image61
    Ryan Hupferposted 10 years ago

    Here are a few red arrows for NaomiR, Zsuzsy Bee and the rest of you Hubbers to use once the ones that you see now suddenly (and sadly) disappear. I know that I'm going to miss a lot, too so I thought that these might help ease the pain.

    Feel free to print these of and tape them to your monitor -- I used NaomiR's My Account screen as an example so that you all can see how amazingly well it works! Talk about a great way to increase your HubPages motivation -- there's nothing better than seeing double red arrows all over your my account page!

    But, don't take my word for it...

    NaomiR's My Account screen BEFORE:

    NaomiR's My Account screen AFTER:

    Not to mention that these double red arrows also make awesome fashion accessories. Check out how I used mine to turn a unibrow into a UniWOW!

    Hope this helps. smile

    1. Zsuzsy Bee profile image87
      Zsuzsy Beeposted 10 years agoin reply to this

      Ryan thanks for the double arrows I'll use them according to your suggestions.

  20. sunforged profile image75
    sunforgedposted 10 years ago

    it certainly did help! big_smile

    1. Ryan Hupfer profile image61
      Ryan Hupferposted 10 years agoin reply to this

      haha, I thought that it would. smile

  21. wyanjen profile image82
    wyanjenposted 10 years ago

    Hup - hilarious.

    Am I a cynic? I saw red arrows, so strolled over here to see what is wrong with the site....


    thanks as always for your update

  22. rebekahELLE profile image88
    rebekahELLEposted 10 years ago

    I've been admiring mine all day, even called my son this morning to tell him.... big_smile

    I'm hoping that maybe a few will stay double... one? hmm

  23. travelespresso profile image75
    travelespressoposted 10 years ago

    Aah and I thought my excellent writing had been discovered!!!  Seems I will have to wait a little longer. 
    Thanks for the update.  I really laughed at your graphics and words Ryan. Excellent.

  24. kirstenblog profile image72
    kirstenblogposted 10 years ago

    I do wonder if this glitch could have some positive effects on the hub score and the google ranking? If it will make the hubs in question look even more popular then they are.....

  25. mayhmong profile image80
    mayhmongposted 10 years ago

    Awwww....and I thought my hubs were rocking it! LOL

  26. thranax profile image71
    thranaxposted 10 years ago

    I really almost believed back-linking helped with something


  27. RedElf profile image92
    RedElfposted 10 years ago

    Aaaaaaaw gee whizzickers! I was so excited! ...but I have taken a screen shot to enjoy when things get back to normal, LOL


  28. KCC Big Country profile image88
    KCC Big Countryposted 10 years ago

    I know Paul mentioned the inevitable blue arrows we'll soon be seeing.....but there isn't a double blue arrow is there? LOL  I'm sure hoping not.  It's bad enough we have to endure the single blue arrow.

    Thanks Paul for the update and we appreciate all the hardwork you guys and gals are doing on our behalf!

    Ryan,  you're just a nut.  smile

  29. Lady_E profile image78
    Lady_Eposted 10 years ago

    That's a funny one Ryan

    I actually took a Screen Shot of mine in Homepage view. So the top 10 were really looking Awesome with high figures.

    Might print it out and frame it.

    @ Paul, thanks for the update.

  30. ediggity profile image61
    ediggityposted 10 years ago

    Just when I thought I was doing good.  The man is always there to beat me back down.

  31. Nell Rose profile image89
    Nell Roseposted 10 years ago

    Just to say I loved the picture of fashion accessories! I am so busy reading the funny remarks all over the forum that I forget to write a hub! Thanks for the laugh. Nell

  32. hglick profile image88
    hglickposted 10 years ago

    Thanks guys for the timely explanation of the strange happenings

  33. Mrvoodoo profile image60
    Mrvoodooposted 10 years ago

    Did referrals always give 20% of the impressions?

    I thought it was 10% previously, not that I'm complaining, I don't have many referrals but if I did, even better. smile

  34. My Digest profile image62
    My Digestposted 10 years ago

    Hahahahaha It was good while it lasted.  smile Thanks for the explanation Paul!

  35. profile image0
    shinujohn2008posted 10 years ago


  36. spease profile image74
    speaseposted 10 years ago

    That is good that its fixed, too bad the stats were not real.  I was excited to see the big numbers also.

  37. Pr0metheus profile image58
    Pr0metheusposted 10 years ago

    The red arrows made me happy... now the blue arrows are back and I'm sad....

    1. ngureco profile image83
      ngurecoposted 10 years agoin reply to this

      Haha. I missed the triple red arrows but I am worried I may now get triple blue arrows.

  38. Dao Hoa profile image60
    Dao Hoaposted 10 years ago

    My happiness of seeing the red arrows were gone. I am sad now :-(
    Paul, thanks for the info and quickly resolved the problems.

  39. soni2006 profile image80
    soni2006posted 10 years ago

    I was surprised to see my traffic stats yesterday as they were more than double for one day. I wish I could get them back.

  40. Dame Scribe profile image61
    Dame Scribeposted 10 years ago

    Thanks Paul & HP team! you're awesome big_smile

  41. shazwellyn profile image78
    shazwellynposted 10 years ago

    Yes, I wondered why my hubs were soo popular!  Oh well.  Thanks for letting us know - appreciate your hard work, as always x

  42. wavegirl22 profile image39
    wavegirl22posted 10 years ago

    arrows are back to blue but today its no Hub activity and nothing much on my "Welcome Back" page.

    1. mistyhorizon2003 profile image93
      mistyhorizon2003posted 10 years agoin reply to this

      Yes, I just checked my traffic for the day, and I reckon I am down by about 200 viewings based on my normal daily traffic rate. Very odd!

      1. barryrutherford profile image73
        barryrutherfordposted 10 years agoin reply to this

        Im now seeing blue arrows.  Maybe it's the sugar in my tea...

        how about we give each other a hug and forget our sorrows !

        1. Dao Hoa profile image60
          Dao Hoaposted 10 years agoin reply to this

          Good idea. (((HUG)))

  43. readytoescape profile image61
    readytoescapeposted 10 years ago

    Anyone having trouble with your homepage loading?

  44. Eaglekiwi profile image82
    Eaglekiwiposted 10 years ago

    I saw all those pretty double red arrows  and thought it must have been the fine Californian wine lol

    1. Dao Hoa profile image60
      Dao Hoaposted 10 years agoin reply to this


  45. retellect profile image76
    retellectposted 10 years ago

    Thanks for the info! I did wonder what the hell was happening when I saw my traffic almost triple in a few hours! Thanks for the info big_smile

  46. Ivorwen profile image78
    Ivorwenposted 10 years ago

    Thanks for the heads-up.  I am liking the negative numbers in the traffic sources today.  smile

  47. Dao Hoa profile image60
    Dao Hoaposted 10 years ago

    I am seeing red arrows again! Are they real?

  48. LensMan999 profile image67
    LensMan999posted 10 years ago

    Thanks for sharing the real cause

  49. barryrutherford profile image73
    barryrutherfordposted 10 years ago


  50. Jeff Brendan profile image60
    Jeff Brendanposted 10 years ago

    Today I'd problem posting a hub (well my first hub). Its great to know that you have recovered and nothing went wrong.


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