When I try to post a new photo, it goes to a save-in page. I am using Google Chrome. I am working with this url http://hubpages.com/hubtool/edit/3558146, but I tried other pages and the same thing happened. I am using Windows 7. Thanks for any help.
Sorry for the trouble, Barbara-Kay! Can you describe what you mean by save-in page? Better yet, can you nab a screenshot, or make a copy of the error message you're getting?
Simone, I just tried it on my husband's computer and it worked fine. It must be an issue with my computer or the version of Windows I am using. I"m using Windows 7 and he has an earlier version on his. Instead of being able to upload a photo, I get a save in window with the numbers 25.0.1364.97. Thanks for getting back with me so quickly. It must be an issue with my computer.
Alright. Just wanted to give an update. I am going to do some testing and then forward this issue to our engineers to be addressed.
I've been having some issues with uploading pictures today, too, from Mac Safari, Chrome, and Firefox. I'm not motivated enough to bust out the Windows machine for some relatively unimportant photos to see if things are working there.
Hurry, my hub is just sitting in cyber space all lonely and cold and unpublished.
Also, for some reason, I can't figure out how to post a link. I click link, it goes to the bottom, I enter the link in the URL line, I enter a caption above that. I hit save or whatever and boom, it's no where to be seen. What am I doing wrong?
Same here - I'm using Internet Explorer 10 and Windows 8. I keep getting an error message saying the file cannot be uploaded and to please try another file. The same error message appears no matter which photos I upload.
This appears to be affecting all browsers.
The non-Flash upload also appears to not be working.
I have forwarded this to our engineering team to address the problem.
Thanks for your continued patience.
Just wanted to give another update.
We have tracked down the issue and have addressed it.
The issue should be over now.
I tested and was able to successfully upload images in Chrome 25, Firefox 19, Internet Explorer 9, and Opera 12.
I cannot add them either and its getting to be a probelm! What is going on?
Any help yet? I am working on a HUB and have NEVER had this to happen!
I am getting "There was a problem processing this file, please try again or use a different image." every time.
I am on Windows 7, Firefox 19.0
Edit: And yes I did try using a different image. Same thing.
I am on Mozilla 18 can't use Chrome it never stopped crashing, Win 9 and going to 8 next month,...I think its something in the H pages system that went awry and we will be posting soonnnnn I pray, doing a bio on music artist and need to get it done so he will see I meant it, he sent resources too...such a great guy I am writing about...music is beyond compare He could be the next Beethoven and I am not joking Hope they fix this bug sooooooooon!!
I am getting the same error message. Very frustrating. Not able to upload images.
I cannot add a photo to the hub I am trying to write.
Here is a screen shot: Well heck, it does the same thing trying to upload that:
There was a problem processing this file, please try again or use a different image.
That is what is stated.
Well I think I will go on to something else and check back later to see if it's fixed.
I am relating, Is Simone someone who can fix this
One of my Hubpages friends who has been writing a long time says it is the server and for you and all of us not to be worried, it should be fixed soon Yippeeeeee
Same problem with me this morning. Of course I thought it was me and did everything to try and correct it, but nothing worked. As with the rest of you, I hope they fix it soon as photos add so much to a Hub.
The problem seems to be still occurring, my typic troubleshooting didn't help me at all. Can't wait a fix
And me I just spent what has felt like forever trying! I tried explorer and chrome. I thought it was my images.
That's what the forums are for
I always try about two things, then scour this area or post the problem.
The worst thing that can happen is someone say "This matter was addressed here" and you can find the thread where it's being discussed.
Saves you a LOT of headache and heartache!
This has happened several times before. I too can't upload any photographs............
Ditto - can't upload any photos here, either. I'm glad I had seen this thread before I started working on a hub - I kept thinking it was the source I was using.
Okay - saving my file and waiting. No sweat.
Ugh, I can't wait any longer. im gonna draw a pic on my screen.
Posting a link a few minutes ago gave me no stress whatsoever! All You need to do is copy it open up the link area on your hub and paste it into there then click to the right and it takes it right in, just be sure you are getting the whole link when you copy it onto your mouse. <3
Ive been having problems and cant get photos to upload either, running Vista and Google Chrome, says "save-in " and then just says cannot uplad, its the same if I try and import too. bit frustrating , but glad others are having the same problem.
Well that's kind of sadistic. lol.. JK!
Have you tried it again in the past couple of minutes... mine is working again.
lol ! I suppose it is ! I never thought of it like that ... no I haven't tried since last night, because apparently Ive been "messing around too much on that daft computer !!" ( the other half) Even though Ive earned 7 cents already this month ! .. So I have to do chores first ! lol Oh dear !
7 cents! You've practically paid the rent! When will these men learn to appreciate us?!
I am having trouble uploading photos to a hub I am trying to create. I'm not sure this problem has been resolved.
Here is a copy of the message I am getting. It appears near where it says "choose photos" and it is in small red letters. I started another test hub and the same thing happened.
An error occurred
while uploading the file
Sorry that you are having trouble uploading images.
There was a site wide issue that didn't allow anyone to upload photos.
That issue has been addressed.
Please try these steps.
http://hubpages.com/learningcenter/Diag … r-problems
The most important being:
1. Upgrade your browser (there is a more recent version of Firefox)
2. Clear your browser cache
3. Upgrade Flash to latest version
4. Reboot your computer
If those steps do not address the issue, does the problem persist if you use a different browser? Photo?
Can you upload the image using the non-Flash uploader?
"Check this box to upload photos the old way, without Flash" here:
I'll go through these steps and get back to you. I can already tell you it's happening with different photos and it isn't specific to one photo. I'll keep you posted.
I also tried uploading one photo the old fashioned way, with the link you sent. This didn't work either.
I suggest you do traditional troubleshooting (try other browsers, delete cookies, do a restart) and whatever else might be proposed on the site as this isn't effecting all the users two days ago.
I just successfully uploaded 3 different images using the Flash uploader and the non-Flash uploader. I used Firefox 19 (the current version) and Internet Explorer 9.
The issue is more than likely related to your computer and/or network connection.
I've cleared my browsing history, cookies, etc and I just downloaded the latest version of Firefox and I still can't upload photos. The only thing left to try is using another computer. I'll let you know what happens.
Very good news. I was able to access the site with Google Chrome and now I can upload photos. You are right. This was specific to my browser. Thanks so much.
I thought it was 19. Fortunately, I have in-house tech support (teenagers) and I can fix this.
Well, I am glad I popped in here to discover the problem is already fixed. Good news as I am getting ready to post articles this weekend. Thanks or addressing this and alerting those who could help.
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