FIXED: Sitewide photo upload not working (resolved 11:16 PT)

1. 76

   Barbara Kayposted 11 years ago

   When I try to post a new photo, it goes to a save-in page. I am using Google Chrome. I am working with this url http://hubpages.com/hubtool/edit/3558146, but I tried other pages and the same thing happened. I am using Windows 7. Thanks for any help.

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   1. 83

      Simone Smithposted 11 years agoin reply to this

      Sorry for the trouble, Barbara-Kay! Can you describe what you mean by save-in page? Better yet, can you nab a screenshot, or make a copy of the error message you're getting?

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      1. 76

         Barbara Kayposted 11 years agoin reply to this

         Simone, I just tried it on my husband's computer and it worked fine. It must be an issue with my computer or the version of Windows I am using. I"m using Windows 7 and he has an earlier version on his. Instead of being able to upload a photo, I get a save in window with the numbers 25.0.1364.97. Thanks for getting back with me so quickly. It must be an issue with my computer.

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         1. 76

            Barbara Kayposted 11 years agoin reply to this

            I tried uploading a photo on Facebook and it worked fine, so it is a Hubpage issue.

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            1. 83

               Simone Smithposted 11 years agoin reply to this

               That's good to know. Sorry for the trouble! We're looking into it.

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   2. 70

      Matthew Meyerposted 11 years agoin reply to this

      Alright.  Just wanted to give an update.  I am going to do some testing and then forward this issue to our engineers to be addressed.

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      1. 74

         Natashalhposted 11 years agoin reply to this

         I've been having some issues with uploading pictures today, too, from Mac Safari, Chrome, and Firefox. I'm not motivated enough to bust out the Windows machine for some relatively unimportant photos to see if things are working there.

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      2. 0

         Beth37posted 11 years agoin reply to this

         Hurry, my hub is just sitting in cyber space all lonely and cold and unpublished.
         
         Also, for some reason, I can't figure out how to post a link. I click link, it goes to the bottom, I enter the link in the URL line, I enter a caption above that. I hit save or whatever and boom, it's no where to be seen. What am I doing wrong?

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   3. 0

      Jeanne Grunertposted 11 years agoin reply to this

      Same here - I'm using Internet Explorer 10 and Windows 8. I keep getting an error message saying the file cannot be uploaded and to please try another file. The same error message appears no matter which photos I upload.

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   4. 70

      Matthew Meyerposted 11 years agoin reply to this

      This appears to be affecting all browsers.
      The non-Flash upload also appears to not be working.
      I have forwarded this to our engineering team to address the problem.
      Thanks for your continued patience.

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      1. 0

         Jeanne Grunertposted 11 years agoin reply to this

         Thanks for looking into this - I appreciate it.

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   5. 70

      Matthew Meyerposted 11 years agoin reply to this

      Just wanted to give another update.
      We have tracked down the issue and have addressed it.
      The issue should be over now.
      I tested and was able to successfully upload images in Chrome 25, Firefox 19, Internet Explorer 9, and Opera 12.

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      1. 0

         Beth37posted 11 years agoin reply to this

         It works indeed. Thank you awfully.

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2. 60

   Diane Woodsonposted 11 years ago

   I cannot add them either and its getting to be a probelm! What is going on?

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3. 60

   Diane Woodsonposted 11 years ago

   Any help yet? I am working on a HUB and have NEVER had this to happen!

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4. 78

   sabrebIadeposted 11 years ago

   Same here.
   I am getting "There was a problem processing this file, please try again or use a different image." every time.
   I am on Windows 7, Firefox 19.0
   
   Edit: And yes I did try using a different image. Same thing.

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   1. 60

      Diane Woodsonposted 11 years agoin reply to this

      I am on Mozilla 18 can't use Chrome it never stopped crashing, Win 9 and going to 8 next month,...I think its something in the H pages system that went awry and we will be posting soonnnnn I pray, doing a bio on music artist and need to get it done so he will see I meant it, he sent resources too...such a great guy I am writing about...music is beyond compare He could be the next Beethoven and I am not joking   Hope they fix this bug sooooooooon!!

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      1. 60

         Diane Woodsonposted 11 years agoin reply to this

         With 4 of us having this issue I think that surely they will fix this in a short time. It was so odd.

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   2. 0

      Sarra Garrettposted 11 years agoin reply to this

      I am getting the same error message.  Very frustrating.  Not able to upload images.

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   3. 74

      Natashalhposted 11 years agoin reply to this

      Same error here from Mac!

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5. 63

   Froggy213posted 11 years ago

   I cannot add a photo to the hub I am trying to write.
   Here is a screen shot: Well heck, it does the same thing trying to upload that:
   
   There was a problem processing this file, please try again or use a different image.
   
   That is what is stated.

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   1. 60

      Diane Woodsonposted 11 years agoin reply to this

      I am getting the same msg you are and am getting a bit anxious as I was going to have this done by noon....Surely they will
      fix this soon!!!!!!!!!

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6. 78

   sabrebIadeposted 11 years ago

   Well I think I will go on to something else and check back later to see if it's fixed.

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7. 75

   singingmommyposted 11 years ago

   The same is happening to me too. No fun without photos:(

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   1. 60

      Diane Woodsonposted 11 years agoin reply to this

      You are 6th person I have found not getting pics on I have no trouble getting the videos to insert,  this probably happens from time to time...am writng a HUB and wanted to get it finished by noon anyway,,,,good luck!!!

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8. 75

   singingmommyposted 11 years ago

   Yes, hopefully soon because my writing time is limited:/

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   1. 60

      Diane Woodsonposted 11 years agoin reply to this

      Mine isn't so much but this is really odd that about 10 of us cannot insert pics onto our work???

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9. 63

   Froggy213posted 11 years ago

   Simone--are you out there?   Help!!!!!!!!!!!

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   1. 60

      Diane Woodsonposted 11 years agoin reply to this

      I am relating, Is Simone someone who can fix this

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      1. 60

         Diane Woodsonposted 11 years agoin reply to this

         One of my Hubpages friends who has been writing a long time says it is the server and for you and all of us not to be worried, it should be fixed soon Yippeeeeee

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         1. 60

            Diane Woodsonposted 11 years agoin reply to this

            Just tried again to add a pic to my HUB no luck, surely it will be fixed today???

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         2. 0

            Beth37posted 11 years agoin reply to this

            Oh good. So when do they think it might be up and running again?

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10. 79

    joaniebabyposted 11 years ago

    Same problem with me this morning.  Of course I thought it was me and did everything to try and correct it, but nothing worked.  As with the rest of you, I hope they fix it soon as photos add so much to a Hub.

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11. 76

    koerakoonlaneposted 11 years ago

    The problem seems to be still occurring, my typic troubleshooting didn't help me at all. Can't wait a fix

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12. 54

    wrenfrost56posted 11 years ago

    And me I just spent what has felt like forever trying! I tried explorer and chrome. I thought it was my images.

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    1. 60

       Diane Woodsonposted 11 years agoin reply to this

       me too its the server

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    2. 78

       sabrebIadeposted 11 years agoin reply to this

       That's what the forums are for
       I always try about two things, then scour this area or post the problem.
       The worst thing that can happen is someone say "This matter was addressed here" and you can find the thread where it's being discussed.
       Saves you a LOT of headache and heartache!

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13. 80

    LuisEGonzalezposted 11 years ago

    This has happened several times before. I too can't upload any photographs............

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14. 81

    Marcy Goodfleischposted 11 years ago

    Ditto - can't upload any photos here, either.  I'm glad I had seen this thread before I started working on a hub - I kept thinking it was the source I was using.
    
    Okay - saving my file and waiting. No sweat.

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15. 0

    Beth37posted 11 years ago

    Ugh, I can't wait any longer. im gonna draw a pic on my screen.

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16. 60

    Diane Woodsonposted 11 years ago

    Posting a link a few minutes ago gave me no stress whatsoever! All You need to do is copy it open up the link area on your hub and paste it into there then click to the right and it takes it right in, just be sure you are getting the whole link when you copy it onto your mouse.  <3

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17. 60

    Hayley Jonesposted 11 years ago

    Ive been having problems and cant get photos to upload either, running Vista and Google Chrome, says "save-in " and then just says cannot uplad, its the same if I try and import too. bit frustrating , but glad others are having the same problem.

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    1. 0

       Beth37posted 11 years agoin reply to this

       Well that's kind of sadistic. lol.. JK!
       Have you tried it again in the past couple of minutes... mine is working again.

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       1. 60

          Hayley Jonesposted 11 years agoin reply to this

          lol ! I suppose it is ! I never thought of it like that ... no I haven't tried since last night, because apparently Ive been "messing around too much on that daft computer !!" ( the other half)  Even though Ive earned 7 cents already this month ! .. So I have to do chores first !  lol Oh dear !

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          1. 0

             Beth37posted 11 years agoin reply to this

             7 cents! You've practically paid the rent! When will these men learn to appreciate us?!

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             1. 60

                Hayley Jonesposted 11 years agoin reply to this

                yaay mine works too ! Plus the unappreciative men have also fixed the car and van !!  So thats 3 fixes for the price of 1 ! bargain.. gotta go and make a brew now !

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18. 77

    ologsinquitoposted 11 years ago

    I am having trouble uploading photos to a hub I am trying to create. I'm not sure this problem has been resolved.

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19. 77

    ologsinquitoposted 11 years ago

    Here is a copy of the message I am getting. It appears near where it says "choose photos" and it is in small red letters. I started another test hub and the same thing happened.
    
    An error occurred
    while uploading the file
    7188563020_3e836f3311.jpg

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    1. 70

       Matthew Meyerposted 11 years agoin reply to this

       Sorry that you are having trouble uploading images.
       There was a site wide issue that didn't allow anyone to upload photos.
       That issue has been addressed.
       
       Please try these steps.
       http://hubpages.com/learningcenter/Diag … r-problems
       
       The most important being:
       1. Upgrade your browser (there is a more recent version of Firefox)
       2. Clear your browser cache
       3. Upgrade Flash to latest version
       4. Reboot your computer
       
       If those steps do not address the issue, does the problem persist if you use a different browser? Photo?
       Can you upload the image using the non-Flash uploader?
       "Check this box to upload photos the old way, without Flash" here:
       http://hubpages.com/my/photos/upload

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20. 77

    ologsinquitoposted 11 years ago

    Hi Matthew,
    
    I'll go through these steps and get back to you. I can already tell you it's happening with different photos and it isn't specific to one photo. I'll keep you posted.

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    1. 77

       ologsinquitoposted 11 years agoin reply to this

       Hi again,
       
       I also tried uploading one photo the old fashioned way, with the link you sent. This didn't work either.

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       1. 76

          koerakoonlaneposted 11 years agoin reply to this

          I suggest you do traditional troubleshooting (try other browsers, delete cookies, do a restart) and whatever else might be proposed on the site as this isn't effecting all the users two days ago.
          
          Cheers

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       2. 70

          Matthew Meyerposted 11 years agoin reply to this

          I just successfully uploaded 3 different images using the Flash uploader and the non-Flash uploader.  I used Firefox 19 (the current version) and Internet Explorer 9.
          The issue is more than likely related to your computer and/or network connection.

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21. 77

    ologsinquitoposted 11 years ago

    Hi Matthew,
    
    I've cleared my browsing history, cookies, etc and I just downloaded the latest version of Firefox and I still can't upload photos. The only thing left to try is using another computer. I'll let you know what happens.

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22. 77

    ologsinquitoposted 11 years ago

    By the way, thank you for helping with this.

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23. 77

    ologsinquitoposted 11 years ago

    Hi Matthew,
    
    Very good news. I was able to access the site with Google Chrome and now I can upload photos. You are right. This was specific to my browser. Thanks so much.

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    1. 70

       Matthew Meyerposted 11 years agoin reply to this

       Just to let you know that you have Firefox 18 installed.  The latest version is 19.
       http://www.mozilla.org/en-US/firefox/new/

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24. 77

    ologsinquitoposted 11 years ago

    Thanks Matthew,
    
    I thought it was 19. Fortunately, I have in-house tech support (teenagers) and I can fix this.

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25. 78

    teaches12345posted 11 years ago

    Well, I am glad I popped in here to discover the problem is already fixed.  Good news as I am getting ready to post articles this weekend.  Thanks or addressing this and alerting those who could help.

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