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FIXED: Sitewide photo upload not working (resolved 11:16 PT)

  1. Barbara Kay profile image86
    Barbara Kayposted 4 years ago

    When I try to post a new photo, it goes to a save-in page. I am using Google Chrome. I am working with this url http://hubpages.com/hubtool/edit/3558146, but I tried other pages and the same thing happened. I am using Windows 7. Thanks for any help.

    1. Simone Smith profile image88
      Simone Smithposted 4 years agoin reply to this

      Sorry for the trouble, Barbara-Kay! Can you describe what you mean by save-in page? Better yet, can you nab a screenshot, or make a copy of the error message you're getting?

      1. Barbara Kay profile image86
        Barbara Kayposted 4 years agoin reply to this

        Simone, I just tried it on my husband's computer and it worked fine. It must be an issue with my computer or the version of Windows I am using. I"m using Windows 7 and he has an earlier version on his. Instead of being able to upload a photo, I get a save in window with the numbers 25.0.1364.97. Thanks for getting back with me so quickly. It must be an issue with my computer.

        1. Barbara Kay profile image86
          Barbara Kayposted 4 years agoin reply to this

          I tried uploading a photo on Facebook and it worked fine, so it is a Hubpage issue.

          1. Simone Smith profile image88
            Simone Smithposted 4 years agoin reply to this

            That's good to know. Sorry for the trouble! We're looking into it.

    2. Matthew Meyer profile image74
      Matthew Meyerposted 4 years agoin reply to this

      Alright.  Just wanted to give an update.  I am going to do some testing and then forward this issue to our engineers to be addressed.

      1. Natashalh profile image93
        Natashalhposted 4 years agoin reply to this

        I've been having some issues with uploading pictures today, too, from Mac Safari, Chrome, and Firefox. I'm not motivated enough to bust out the Windows machine for some relatively unimportant photos to see if things are working there.

      2. profile image0
        Beth37posted 4 years agoin reply to this

        Hurry, my hub is just sitting in cyber space all lonely and cold and unpublished.

        Also, for some reason, I can't figure out how to post a link. I click link, it goes to the bottom, I enter the link in the URL line, I enter a caption above that. I hit save or whatever and boom, it's no where to be seen. sad What am I doing wrong?

    3. Jeanne Grunert profile image95
      Jeanne Grunertposted 4 years agoin reply to this

      Same here - I'm using Internet Explorer 10 and Windows 8. I keep getting an error message saying the file cannot be uploaded and to please try another file. The same error message appears no matter which photos I upload.

    4. Matthew Meyer profile image74
      Matthew Meyerposted 4 years agoin reply to this

      This appears to be affecting all browsers.
      The non-Flash upload also appears to not be working.
      I have forwarded this to our engineering team to address the problem.
      Thanks for your continued patience.

      1. Jeanne Grunert profile image95
        Jeanne Grunertposted 4 years agoin reply to this

        Thanks for looking into this - I appreciate it.

    5. Matthew Meyer profile image74
      Matthew Meyerposted 4 years agoin reply to this

      Just wanted to give another update.
      We have tracked down the issue and have addressed it.
      The issue should be over now.
      I tested and was able to successfully upload images in Chrome 25, Firefox 19, Internet Explorer 9, and Opera 12.

      1. profile image0
        Beth37posted 4 years agoin reply to this

        It works indeed. Thank you awfully. smile

  2. Diane Woodson profile image60
    Diane Woodsonposted 4 years ago

    I cannot add them either and its getting to be a probelm! What is going on?

  3. Diane Woodson profile image60
    Diane Woodsonposted 4 years ago

    Any help yet? I am working on a HUB and have NEVER had this to happen!

  4. sabrebIade profile image82
    sabrebIadeposted 4 years ago

    Same here.
    I am getting "There was a problem processing this file, please try again or use a different image." every time.
    I am on Windows 7, Firefox 19.0

    Edit: And yes I did try using a different image. Same thing.

    1. Diane Woodson profile image60
      Diane Woodsonposted 4 years agoin reply to this

      I am on Mozilla 18 can't use Chrome it never stopped crashing, Win 9 and going to 8 next month,...I think its something in the H pages system that went awry and we will be posting soonnnnn I pray, doing a bio on music artist and need to get it done so he will see I meant it, he sent resources too...such a great guy I am writing about...music is beyond compare He could be the next Beethoven and I am not joking   Hope they fix this bug sooooooooon!!

      1. Diane Woodson profile image60
        Diane Woodsonposted 4 years agoin reply to this

        With 4 of us having this issue I think that surely they will fix this in a short time. It was so odd.

    2. profile image0
      Sarra Garrettposted 4 years agoin reply to this

      I am getting the same error message.  Very frustrating.  Not able to upload images.

    3. Natashalh profile image93
      Natashalhposted 4 years agoin reply to this

      Same error here from Mac!

  5. Froggy213 profile image34
    Froggy213posted 4 years ago

    I cannot add a photo to the hub I am trying to write.
    Here is a screen shot: Well heck, it does the same thing trying to upload that:

    There was a problem processing this file, please try again or use a different image.

    That is what is stated.

    1. Diane Woodson profile image60
      Diane Woodsonposted 4 years agoin reply to this

      I am getting the same msg you are and am getting a bit anxious as I was going to have this done by noon....Surely they will
      fix this soon!!!!!!!!!

  6. sabrebIade profile image82
    sabrebIadeposted 4 years ago

    Well I think I will go on to something else and check back later to see if it's fixed.

  7. singingmommy profile image75
    singingmommyposted 4 years ago

    The same is happening to me too. No fun without photos:(

    1. Diane Woodson profile image60
      Diane Woodsonposted 4 years agoin reply to this

      You are 6th person I have found not getting pics on I have no trouble getting the videos to insert,  this probably happens from time to time...am writng a HUB and wanted to get it finished by noon anyway,,,,good luck!!!

  8. singingmommy profile image75
    singingmommyposted 4 years ago

    Yes, hopefully soon because my writing time is limited:/

    1. Diane Woodson profile image60
      Diane Woodsonposted 4 years agoin reply to this

      Mine isn't so much but this is really odd that about 10 of us cannot insert pics onto our work???

  9. Froggy213 profile image34
    Froggy213posted 4 years ago

    Simone--are you out there?   Help!!!!!!!!!!!

    1. Diane Woodson profile image60
      Diane Woodsonposted 4 years agoin reply to this

      I am relating, Is Simone someone who can fix this

      1. Diane Woodson profile image60
        Diane Woodsonposted 4 years agoin reply to this

        One of my Hubpages friends who has been writing a long time says it is the server and for you and all of us not to be worried, it should be fixed soon Yippeeeeee

        1. Diane Woodson profile image60
          Diane Woodsonposted 4 years agoin reply to this

          Just tried again to add a pic to my HUB no luck, surely it will be fixed today???

        2. profile image0
          Beth37posted 4 years agoin reply to this

          Oh good. So when do they think it might be up and running again?

  10. joaniebaby profile image86
    joaniebabyposted 4 years ago

    Same problem with me this morning.  Of course I thought it was me and did everything to try and correct it, but nothing worked.  As with the rest of you, I hope they fix it soon as photos add so much to a Hub.

  11. koerakoonlane profile image87
    koerakoonlaneposted 4 years ago

    The problem seems to be still occurring, my typic troubleshooting didn't help me at all. Can't wait a fix

  12. wrenfrost56 profile image80
    wrenfrost56posted 4 years ago

    And me I just spent what has felt like forever trying! I tried explorer and chrome. I thought it was my images. smile

    1. Diane Woodson profile image60
      Diane Woodsonposted 4 years agoin reply to this

      me too its the server

    2. sabrebIade profile image82
      sabrebIadeposted 4 years agoin reply to this

      That's what the forums are for smile
      I always try about two things, then scour this area or post the problem.
      The worst thing that can happen is someone say "This matter was addressed here" and you can find the thread where it's being discussed.
      Saves you a LOT of headache and heartache!

  13. LuisEGonzalez profile image82
    LuisEGonzalezposted 4 years ago

    This has happened several times before. I too can't upload any photographs............hmm

  14. Marcy Goodfleisch profile image94
    Marcy Goodfleischposted 4 years ago

    Ditto - can't upload any photos here, either.  I'm glad I had seen this thread before I started working on a hub - I kept thinking it was the source I was using.

    Okay - saving my file and waiting. No sweat.

  15. profile image0
    Beth37posted 4 years ago

    Ugh, I can't wait any longer. im gonna draw a pic on my screen.

  16. Diane Woodson profile image60
    Diane Woodsonposted 4 years ago

    Posting a link a few minutes ago gave me no stress whatsoever! All You need to do is copy it open up the link area on your hub and paste it into there then click to the right and it takes it right in, just be sure you are getting the whole link when you copy it onto your mouse.  <3

  17. Hayley Jones profile image61
    Hayley Jonesposted 4 years ago

    Ive been having problems and cant get photos to upload either, running Vista and Google Chrome, says "save-in " and then just says cannot uplad, its the same if I try and import too. bit frustrating , but glad others are having the same problem.

    1. profile image0
      Beth37posted 4 years agoin reply to this

      Well that's kind of sadistic. lol.. JK!
      Have you tried it again in the past couple of minutes... mine is working again.

      1. Hayley Jones profile image61
        Hayley Jonesposted 4 years agoin reply to this

        lol ! I suppose it is ! I never thought of it like that ... no I haven't tried since last night, because apparently Ive been "messing around too much on that daft computer !!" ( the other half)  Even though Ive earned 7 cents already this month ! .. So I have to do chores first !  lol Oh dear !

        1. profile image0
          Beth37posted 4 years agoin reply to this

          7 cents! You've practically paid the rent! When will these men learn to appreciate us?!

          1. Hayley Jones profile image61
            Hayley Jonesposted 4 years agoin reply to this

            yaay mine works too ! Plus the unappreciative men have also fixed the car and van !!  So thats 3 fixes for the price of 1 ! bargain.. gotta go and make a brew now !

  18. ologsinquito profile image93
    ologsinquitoposted 4 years ago

    I am having trouble uploading photos to a hub I am trying to create. I'm not sure this problem has been resolved.

  19. ologsinquito profile image93
    ologsinquitoposted 4 years ago

    Here is a copy of the message I am getting. It appears near where it says "choose photos" and it is in small red letters. I started another test hub and the same thing happened.

    An error occurred
    while uploading the file
    7188563020_3e836f3311.jpg

    1. Matthew Meyer profile image74
      Matthew Meyerposted 4 years agoin reply to this

      Sorry that you are having trouble uploading images.
      There was a site wide issue that didn't allow anyone to upload photos.
      That issue has been addressed.

      Please try these steps.
      http://hubpages.com/learningcenter/Diag … r-problems

      The most important being:
      1. Upgrade your browser (there is a more recent version of Firefox)
      2. Clear your browser cache
      3. Upgrade Flash to latest version
      4. Reboot your computer

      If those steps do not address the issue, does the problem persist if you use a different browser? Photo?
      Can you upload the image using the non-Flash uploader?
      "Check this box to upload photos the old way, without Flash" here:
      http://hubpages.com/my/photos/upload

  20. ologsinquito profile image93
    ologsinquitoposted 4 years ago

    Hi Matthew,

    I'll go through these steps and get back to you. I can already tell you it's happening with different photos and it isn't specific to one photo. I'll keep you posted.

    1. ologsinquito profile image93
      ologsinquitoposted 4 years agoin reply to this

      Hi again,

      I also tried uploading one photo the old fashioned way, with the link you sent. This didn't work either.

      1. koerakoonlane profile image87
        koerakoonlaneposted 4 years agoin reply to this

        I suggest you do traditional troubleshooting (try other browsers, delete cookies, do a restart) and whatever else might be proposed on the site as this isn't effecting all the users two days ago.

        Cheers

      2. Matthew Meyer profile image74
        Matthew Meyerposted 4 years agoin reply to this

        I just successfully uploaded 3 different images using the Flash uploader and the non-Flash uploader.  I used Firefox 19 (the current version) and Internet Explorer 9.
        The issue is more than likely related to your computer and/or network connection.

  21. ologsinquito profile image93
    ologsinquitoposted 4 years ago

    Hi Matthew,

    I've cleared my browsing history, cookies, etc and I just downloaded the latest version of Firefox and I still can't upload photos. The only thing left to try is using another computer. I'll let you know what happens.

  22. ologsinquito profile image93
    ologsinquitoposted 4 years ago

    By the way, thank you for helping with this.

  23. ologsinquito profile image93
    ologsinquitoposted 4 years ago

    Hi Matthew,

    Very good news. I was able to access the site with Google Chrome and now I can upload photos. You are right. This was specific to my browser. Thanks so much.

    1. Matthew Meyer profile image74
      Matthew Meyerposted 4 years agoin reply to this

      Just to let you know that you have Firefox 18 installed.  The latest version is 19.
      http://www.mozilla.org/en-US/firefox/new/

  24. ologsinquito profile image93
    ologsinquitoposted 4 years ago

    Thanks Matthew,

    I thought it was 19. Fortunately, I have in-house tech support (teenagers) and I can fix this.

  25. teaches12345 profile image94
    teaches12345posted 4 years ago

    Well, I am glad I popped in here to discover the problem is already fixed.  Good news as I am getting ready to post articles this weekend.  Thanks or addressing this and alerting those who could help.

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