jump to last post 1-12 of 12 discussions (67 posts)

HP won't answer our complaints!

  1. LindaSmith1 profile image60
    LindaSmith1posted 2 years ago

    Instead of coming out with a blog post, forum post, HP hides.  This is their response to what they think is spammy.  NO ANNOUNCEMENT OF COURSE!
    http://hubpages.com/faq/#Spammy-Elements

    Thank you to the hubber who managed to see it and provide the link into forums about massive unfeatured lenses.

    1. janderson99 profile image84
      janderson99posted 2 years ago in reply to this

      Its in today's newsletter to hubbers!

    2. Matthew Meyer profile image75
      Matthew Meyerposted 2 years ago in reply to this

      The information was also included prominently in the most recent newsletter.

    3. CuAllaidh profile image80
      CuAllaidhposted 2 years ago in reply to this

      Seems to me HP is just moving as fast as they can to try to undo the damage of the latest google updates which has crippled our traffic... I say bravo.

    4. TIMETRAVELER2 profile image92
      TIMETRAVELER2posted 2 years ago in reply to this

      Linda:  Do you realize that your are complaining consistently and more loudly than anybody else on the forums?  Do you realize that you might better have spent that time reworking your problem hubs so that they can be featured again?  Personally I am surprised that the team has not banned you from posting here because you are creating so much negativity and doing so much damage.

      1. rebekahELLE profile image86
        rebekahELLEposted 2 years ago in reply to this

          I honestly don't understand how anyone so continually upset with the site continues here. It baffles me that someone could spend three years complaining instead of moving forward. 
        I think HP does a decent job of listening to complaints.  I would much rather that they're working on improvements, keeping the site alive and kicking instead of babysitting the forums.

        1. TIMETRAVELER2 profile image92
          TIMETRAVELER2posted 2 years ago in reply to this

          Agree and agree

      2. Jayne Lancer profile image90
        Jayne Lancerposted 2 years ago in reply to this

        Glad I'm not the only one. I've reported LindaSmith1 twice over the past couple of days for what I regard as inciting anger. I like to follow some forum threads even if I don't have anything to contribute, but this constant aggressive complaining and blaming is very irritating indeed.

    5. peachpurple profile image77
      peachpurpleposted 2 years ago in reply to this

      I don't complain anything abt hubpages because i am satisfied with everything except the traffic

  2. LindaSmith1 profile image60
    LindaSmith1posted 2 years ago

    Newsletter 6:11 p.m. today.  It is now 6:49 p.m EST.  Sorry, but I don't spend my entire day in my email box.

    It would have been nice if somebody would  have announced this in a Forum post. but not much nice going around lately at HP.

    1. The Examiner-1 profile image79
      The Examiner-1posted 2 years ago in reply to this

      I do not spend all day in mine either, but I open it when I sign on and check it off and on throughout the day when I get a chance.

      I just signed on and saw the newsletter. I have not read it yet, this came first.

    2. Barbara Kay profile image87
      Barbara Kayposted 2 years ago in reply to this

      Linda, What is wrong? You are discouraging writers with all these posts.Things aren't great, but you are inciting anger. Put a smile on your face for awhile.

      1. Virginia Allain profile image67
        Virginia Allainposted 2 years ago in reply to this

        It's difficult for experienced writers to suddenly have the rug pulled from under their feet.

        Maybe it's necessary for Hubpages to do this to save the site from Google's Panda, but it's hard for us to try looking happy when a huge amount of work lies ahead moving our unwanted content somewhere.

        In the meantime, we are shut out of the most lucrative time of the year with these unfeatured hubs.

        1. MelissaBarrett profile image60
          MelissaBarrettposted 2 years ago in reply to this

          Or... conversely... you could do a bit of editing and get refeatured. I think there are plenty of people here offering to help... but THEY are being shut out by angry shouting. Those offering advice are being accused of coming down on squids... or whatever... because of defensiveness and hurt feelings. Keeping the fire stoked and the righteous indignation flowing is not making anything better...

          So yeah, the negativity likely needs to take a back-seat now... if you do indeed want things up for Christmas.

          1. Virginia Allain profile image67
            Virginia Allainposted 2 years ago in reply to this

            I made the changes and resubmitted 10 the first day. Eight were featured again. The time needed is not sustainable and the Christmas shopping season too short, so I'll only patch up a couple of my best traffic ones for now.

            The rest can languish while I set up my own websites to feature them. Fortunately I'm not dependent on my online earnings to put bread on my table. Others are not as fortunate.

          2. TIMETRAVELER2 profile image92
            TIMETRAVELER2posted 2 years ago in reply to this

            +111111111111111111111111111111111111111111111111111111111111111111

        2. profile image0
          Deborah Sextonposted 2 years ago in reply to this

          Didn't Squidoo require high quality writing ?

          How long was it between the time you heard you were moving, and the actual move?

          Shouldn’t you have improved your hubs during that time

          1. Marisa Wright profile image94
            Marisa Wrightposted 2 years ago in reply to this

            Actually they had very little time to do any work before the move - enough time for those with just a few articles, but impossibly short for larger accounts.  So I do understand why they weren't able to do much before the move.

            There were many high quality articles on Squidoo, the major difference between the two sites is that Squidoo actively encouraged authors to use lots of Amazon ads, which as you know is not the case here.  And that seems to be one of the things this new filter has penalised.

            1. profile image0
              Deborah Sextonposted 2 years ago in reply to this

              That's why I asked if Squidoo required high quality writing.
              Shouldn't their articles have been their best work, regardless of where it was hosted?

              1. Marisa Wright profile image94
                Marisa Wrightposted 2 years ago in reply to this

                Sorry Deborah I added a bit to my comment later.   Most of the Squidoo lenses haven't been unFeatured for poor writing, they've been unFeatured for having too many Amazon capsules.

                1. profile image0
                  Deborah Sextonposted 2 years ago in reply to this

                  Yes, and the person who is speaking the loudest about it, still has too many ads on a couple of their hubs,
                  The ads are easy to delete..

                  1. Marisa Wright profile image94
                    Marisa Wrightposted 2 years ago in reply to this

                    Yes they are, but that's not the point.  For some Squids who have been affected by this, they need to revise a huge number of Hubs (some had over 100 unFeatured) - and they were promised that they would have extra time to do so.   They are upset because suddenly, that extra time was taken away without any warning at all.  I can see why that would be upsetting.

                  2. makingamark profile image68
                    makingamarkposted 2 years ago in reply to this

                    Deborah - you are treating every former lens now hub as if it's the finished article. The simple fact is that's not the case. Some still need editing.

                    The whole point of the grace period was to bring the transferred sites up to standard. You can't make quality judgements about such hubs when they are still in the grace period allowed for making changes to Hub standards.

                    Nonetheless Hubpages did - and without notice

            2. colorfulone profile image89
              colorfuloneposted 2 years ago in reply to this

              Marisa, I much more agree with what you said here. http://hubpages.com/forum/post/2622167

              ( Google Penguin is penalizing sites for spam and unnatural backlinks / links. And, I would hope that would be a real concern for each hubber that plans to remain on HubPages.

              HubPages software found spammy hubs and had to take action fast for the sake of the whole site, because of Google Penguin's manual slaps on sub-domains. I am sure they didn't want to hurt the little guys that got caught in the spam filters. HP is more than willing to work with hubbers to get their hubs up to better standards.)

              If I owned HubPages, my first priority would be to HubPages.

        3. TIMETRAVELER2 profile image92
          TIMETRAVELER2posted 2 years ago in reply to this

          Virginia:  Do you really think that many of the writers here have not had them happen to themselves at one time or another and do not understand what you are going through?  It happens to most of us at one time or another, me included.   We understand, but we also understand that constant negativity and complaining is not the way to repair the damage. The real way is to either work on improving hubs or take your work to another venue.  Personally, I would keep my work here, even though I might be upset, because in the long run doing so will make it better and help the site regain ranking, which will help all of us.  This is what I have done and will continue to do, but I know each person must make his own choices.

          1. Virginia Allain profile image67
            Virginia Allainposted 2 years ago in reply to this

            Timetraveler2 - I've survived the death of the Writer's Compensation Program at eHow, the closing of Helium, the death of Squidoo, so I know we cannot expect permanence with online sites. I originally brought this issue up, not just for myself, but for the hundreds of writers suffering through it here.

            I've postponed for too long the move to my own webpages. I hung in at Squidoo long past the time when it would have been wiser to move. I'm hearing success stories all around me from fellow writers who shifted last year to their own sites.

            Hubpages is probably helping some of us to make that shift to independence.

            1. TIMETRAVELER2 profile image92
              TIMETRAVELER2posted 2 years ago in reply to this

              That is undoubtedly true, and I hope it works out for those who leave.  Things should not have to be this difficult.

  3. LindaSmith1 profile image60
    LindaSmith1posted 2 years ago

    I simply post what HP has posted in FAQ's.  No alert!  Yet, we get constant posts about the New Look coming!  There are a lot of angry writers here right now and that honor belongs to HP!  Of course, add the Squidoo fiasco for over a year, and then to see same happening here all over again.   NO, not in the mood to do the "Happy Dance"

  4. brakel2 profile image85
    brakel2posted 2 years ago via iphone

    +11111111

  5. LeanMan profile image82
    LeanManposted 2 years ago

    I can't say I see much in that explanation that has not already been mentioned in some form somewhere over the last several weeks.. In fact what is mentioned there is all good practice and should be considered on your own sites if you have them and want to keep getting the traffic that you have.

    Google is getting tougher on every site; things have to change if we want to get traffic and that is the reality of the situation.

    We can ignore what Google is looking for but that will just spell the end for the site and people's incomes here.

    If you think the rules are wrong, and that you know best you have a choice - no one is forced to write here and follow the rules.

    1. psycheskinner profile image81
      psycheskinnerposted 2 years ago in reply to this

      Mostly people got upset when the rules changed and no one could figure what they were.  So maybe it is time to move on to discussing the new rules and helping each other get into compliance.

    2. TIMETRAVELER2 profile image92
      TIMETRAVELER2posted 2 years ago in reply to this

      +1

  6. LindaSmith1 profile image60
    LindaSmith1posted 2 years ago

    LeanMan:  Rules have been followed.  The Grace Period for Squidoo content was apparently welched on.

    Wait til your hubs don't have the hub score high enough to suit HP, or that you are not getting the traffic to your hubs that  they want, or some other lame BS and your hubs are deemed not worthy to wear the HP Crown!!

    So all those who are doing the Happy Dance right now, oh well what can I say!!!   Those you criticize now, will be able to say to you: I told you so!!!     Right now HP with the newsletter has people focused on spam, but there is more there that I would imagine people have not even see yet!!  LOL!!!

    1. CuAllaidh profile image80
      CuAllaidhposted 2 years ago in reply to this

      In what way was the Grace Period for Squidoo welched on... Seems to me you are a very negative person who is just looking for reasons to be angry with HP. I haven't been pleased with the traffic of late, but I am glad to see they are at least attempting something to fix the issue.

      1. psycheskinner profile image81
        psycheskinnerposted 2 years ago in reply to this

        In the way that they were unfeatured for quality during the period they were meant to be safe from being unfeatured for that reason.

        People are miffed for a reason and telling them not to be is just to to make them more annoyed.  versus saying: okay I can see that annoyed you, but this is what you can do to get what you want.

        The more people argue with those who found the moved goal posts disturbing, the longer this negativity will last. Especially if you also throw in some personal insults.

        1. CuAllaidh profile image80
          CuAllaidhposted 2 years ago in reply to this

          Really? The dates changed? I must have missed that (no sarcasm intended there, I am legitimately unaware).... I know there was confusion over the if you edit a hub it immediately went through the filters, but I was unaware of old lenses being unfeatured that didn't meet that scenario. I certainly didn't have any trouble with mine.

          1. psycheskinner profile image81
            psycheskinnerposted 2 years ago in reply to this

            Imported squidoo hubs should have been immune from unfeaturing due to quality until the end of December.  hence people being a bit miffed when that happened to them. The thing about being miffed is that a person needs to sort of work through that before they can then get on with dealing with the new situation. Something that should not take long unless a lot of people say that they rules never changed, or that being miffed makes you a bad person in some way. Then the person can get stuck in a loop defending themselves.

        2. profile image0
          Deborah Sextonposted 2 years ago in reply to this

          I love the way people expect more from others than they do from themselves.
          It's okay for you to insult the hubber you are replying to, but he's not allowed, and it's okay for Linda to be angry, and vehemently express it, but not those who disagree with her !!!

          Start with good quality hubs, and it'll be easier for everyone

        3. Marisa Wright profile image94
          Marisa Wrightposted 2 years ago in reply to this

          +++++1

    2. Virginia Allain profile image67
      Virginia Allainposted 2 years ago in reply to this

      There are some hubs with scores in the 90s and even 100 that went to unfeatured when the filter was run. Different guidelines were applied apparently and from what I can see, it is having sales capsules in the hub. Even hubs that passed QAP the day before, were suddenly unfeatured for quality.

  7. relache profile image86
    relacheposted 2 years ago

    From the HubPages TOS, point 13

    13. DISCLAIMER
    THE SERVICE ARE PROVIDED "AS IS", "AS AVAILABLE", WITH "ALL FAULTS", .... HUBPAGES MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, ....

    So, as has been legally stated, if any information obtained via HubPages is not meeting someone's expectations, HubPages is not responsible for that.

    That's probably why HubPages answers some complaints and not others.

  8. LindaSmith1 profile image60
    LindaSmith1posted 2 years ago

    Excuse me, but I am not a door mat to attacked on a personal level.  I reworked mine by moving them.

    1. Marisa Wright profile image94
      Marisa Wrightposted 2 years ago in reply to this

      The big issue is that Squids thought they had a 4 month grace period and it was welched on.  Agreed?

      Unfortunately, while I know you are trying to fight for Squids, your continual rants have prevented Squids getting that crucial message across.  You have introduced all kinds of other complaints and attacks on HubPages - whether they are justified or not is irrelevant, because what they achieve is to muddy the waters, derail forum threads and distract from the central message.

      So by dominating the threads with your rage, you're having the opposite effect to what you hope.  Please calm down, ask yourself what you're trying to achieve, and either present your arguments in a reasoned fashion or decide that any further action is futile, pick up your bat and ball and start work on your new sites.

      1. TIMETRAVELER2 profile image92
        TIMETRAVELER2posted 2 years ago in reply to this

        This is so spot on, Marisa.  I fail to understand why anybody who is so unhappy continues to stay on a site they claim is so terrible, keeps threatening to leave and then states they plan to leave part of their work here if they do go.  Someone earlier posted that people here are somehow making the complainers feel like they somehow are bad people, but that is not it at all.  People are just getting tired of hearing the rants and excuses and are losing respect for those who go on and on with them.  They would much rather hear people talk about what they plan to do to make improvements so that issues like this do not happen to them and accept help to do so when it is offered, rather than ignoring it.

        1. Marisa Wright profile image94
          Marisa Wrightposted 2 years ago in reply to this

          When I read some of the responses, I also read them as saying the Squids are bad people, or at least dumb.  If I think that and they're not directed at me, how do you think Squids feel?

          If one more person says the ex-Squidoo lenses were unFeatured for a good reason so get over it, I will scream.  That is NOT the point.  A promise was made to the Squids, which was broken.   There was a very good reason for breaking that promise, but there is absolutely no excuse for the way it was done - with no announcement, no warning, and no apology.  I would be incandescent if they'd done it to me.

          Explaining, over and over again, why the move was necessary and then saying, "so you were collateral damage, get over it" is not helpful.

          As Psycheskinner said, the Squids are perfectly justified in feeling aggrieved.  "Telling them not to be is just to to make them more annoyed.  versus saying: okay I can see that annoyed you, but this is what you can do to get what you want."

          1. TIMETRAVELER2 profile image92
            TIMETRAVELER2posted 2 years ago in reply to this

            Nobody with any brains is arguing that folks were treated poorly or that they should not be upset.  Of course they should be upset and have every right to feel as they do.  You know that I went through something similar and was very upset at first...and in my case, I never actually found a reason for what happened, which is unbelievably frustrating and upsetting.  At least the ex Squids were given some hints as to why things happened...even though some of what they were told may have been pretty murky.

            However, there is such a thing as beating a dead horse.

            1. Marisa Wright profile image94
              Marisa Wrightposted 2 years ago in reply to this

              I agree with you about the dead horse, but my point is that even you have never sympathised with Squids about the broken promise.  Not once.    You, and others, have simply repeated what Paul said - that their Hubs need to be hidden from Google because there must be something wrong with them, so shut up and fix them. 

              When you consider that the reason Squids are upset is that many of those Hubs were getting good Google traffic, you can see why they think you (and others) are talking through your hat.   Google does not send traffic to stuff it doesn't like!   It's just unfortunate that some people took over that thread with rants, so that message has been lost on most people.

              1. TIMETRAVELER2 profile image92
                TIMETRAVELER2posted 2 years ago in reply to this

                Yes, and I was getting good traffic too because Google loved me and then "poof"... so to me it means nothing that people were getting good traffic.  Obviously I was doing something wrong and Google changed something and caught up with me...Paul was just trying to preempt that problem from happening and dropping HPs ranking even more.

                Also, I have sympathized in many of my posts because I do know first hand how it feels to get dumped on, but I have little tolerance for whiners.  Mea culpa.

              2. Paul Ward profile image79
                Paul Wardposted 2 years ago in reply to this

                Agree with all that, bar the word "hat"smile

  9. LindaSmith1 profile image60
    LindaSmith1posted 2 years ago

    Excuse me, but I am not a door mat to attacked on a personal level.  I reworked mine by moving them.

  10. psycheskinner profile image81
    psycheskinnerposted 2 years ago

    And yet people seem happy to continue to engage with this thread which is a strange way to signal disapproval of it.

    1. profile image0
      Deborah Sextonposted 2 years ago in reply to this

      In other words, if you disagree with it, you are to be quiet ?

  11. Venkatachari M profile image83
    Venkatachari Mposted 2 years ago

    There is already a mess of it here. So I do not see my need to post something more in this mess. Better keep quiet and let things happen. We can do something positive than accusing.

  12. Coffee-Break profile image89
    Coffee-Breakposted 2 years ago

    HP is a business which needs to make money. If it doesn't, it will cease to exist. In a world of volatile SEO rules, where traffic can disappear overnight, it is not simple to take the right decision every time. And it is quite possible that the right decision can hurt some hubbers.

    I don't agree with all the HP decisions, but if I need to say something, I will make a suggestion. The moment I will think HP is not good for me anymore I will move my content away.

    HP gives us a platform to write on, we don't have to lift a finger for maintaining a server, writing code, or paying an expert to do it, do SEO, or even choose the best Advertising program. Heck, we even get a great commision with Amazon, 8% is pretty good.

    If someone thinks they can run better a website like HP, why not invest, and run their own. Heck, if it's going to be better than HP, I'll write for them. Sure it hurts when you lose money, I lost money too after the move. But blame Seth for selling Squidoo. Oh no, it was his website, and he got to decide what to do with it... Damn!

    And indeed, Google hates content farms, as witnessed by myself when I posted on Google Webmaster Forums. Everybody there, (you know those reputable forum members who are clearly hired by Google, but they don't mention it), seemed to have been in agreement that I should move from HP.  I am not going to, because I think there is better here than on my own websites, despite what Google thinks.

    1. TIMETRAVELER2 profile image92
      TIMETRAVELER2posted 2 years ago in reply to this

      and you are the type of writer who will raise HP from the ashes and help it to succeed again.  I'm loving it!

 
working