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Technical Issues with PayPal

  1. Paul Edmondson profile image
    98
    Paul Edmondsonposted 2 months ago

    There is a technical issue with PayPal affecting payments.  We have filed a ticket with PayPal and expect to hear back from them within 24 hours.

    We take delivering payments on time very seriously and are doing all we can to resolve this as quickly as possible.

    1. UnnamedHarald profile image100
      UnnamedHaraldposted 2 months agoin reply to this

      Appreciate the heads up and am not worried one bit.

    2. Bedbugabscond profile image100
      Bedbugabscondposted 2 months agoin reply to this

      Thank you for letting us know what is going on. We do appreciate it!

    3. joween18 profile image89
      joween18posted 2 months agoin reply to this

      Thanks for this update.

    4. chef-de-jour profile image98
      chef-de-jourposted 2 months agoin reply to this

      OK many thanks. Good to know.

    5. JynBranton profile image83
      JynBrantonposted 2 months agoin reply to this

      Thank you for the update

    6. Dean Traylor profile image95
      Dean Traylorposted 2 months agoin reply to this

      Thanks for the head's up.

    7. habee profile image95
      habeeposted 2 months agoin reply to this

      Thanks for the info!

    8. TIMETRAVELER2 profile image100
      TIMETRAVELER2posted 2 months agoin reply to this

      I wasn't worried, just a bit surprised.  In all the years I've been here I've never known the team to miss paying the writers here.  My own payment just came through, so thank you so much for your efforts.

    9. Stacie L profile image90
      Stacie Lposted 2 months agoin reply to this

      Hello; I have tried to find someone to ask about my paypal payment being overdue but cant find out who to ask. I checked my email and nothing is showing any payment.

      1. Marisa Wright profile image99
        Marisa Wrightposted 2 months agoin reply to this

        Email team @ HubPages.com

  2. Glenn Stok profile image100
    Glenn Stokposted 2 months ago

    Thanks for letting us know Paul.

  3. Urbane Chaos profile image94
    Urbane Chaosposted 2 months ago

    Thanks for letting us know!

  4. Will Apse profile image93
    Will Apseposted 2 months ago

    Paypal probably wasn't designed for the vast sums I earn here.

    1. Cardisa profile image93
      Cardisaposted 2 months agoin reply to this

      LOL

    2. wilderness profile image98
      wildernessposted 2 months agoin reply to this

      big_smile

    3. NateB11 profile image95
      NateB11posted 2 months agoin reply to this

      lol

  5. hclpd profile image96
    hclpdposted 2 months ago

    Thanks for keeping us posted. I was beginning to worry.

  6. rajan jolly profile image92
    rajan jollyposted 2 months ago

    Thanks for keeping us informed Paul.

  7. Butterfly67 profile image89
    Butterfly67posted 2 months ago

    I was beginning to wonder! Thanks for the heads up.

  8. Coffeequeeen profile image85
    Coffeequeeenposted 2 months ago

    Thanks for letting us know and keeping us updated!

  9. puter_dr profile image85
    puter_drposted 2 months ago

    Thanks for the word, and as far as I can recall, this is only the second time in 10 years that there has been an issue.
    Look forward to things being resolved.

  10. Peggy W profile image93
    Peggy Wposted 2 months ago

    Thanks for advising us Paul.

  11. srirad0675 profile image85
    srirad0675posted 2 months ago

    Thanks for the update. I am sure it will be fixed soon. People at PayPal are extremely smart.

  12. Paul Edmondson profile image
    98
    Paul Edmondsonposted 2 months ago

    Here's an update.  We still haven't heard back on the support ticket with PayPal.  It was filed last night and they said they would respond within 24 hours (so we should hear from them by 5pm pacific today).  This issue revolves around an error message from the payment api. We submitted the payments, but an error code was returned that doesn't have sufficient documentation to resolve. 

    Our engineers are working on a few alternatives.  We know that for some of you, the payments are critical.  I'm really sorry if you are finding yourself in a bind because you counted on the payment.  The team is doing everything we can to process payments as soon as possible.

    Stay tuned.  We will update this thread as we learn more.

    1. Everyday Miracles profile image87
      Everyday Miraclesposted 2 months agoin reply to this

      Thank you for the update, Paul! I know I speak for a lot of us when I say that we appreciate your personal involvement in this.

    2. Cardisa profile image93
      Cardisaposted 2 months agoin reply to this

      Thank you Paul.

    3. Bedbugabscond profile image100
      Bedbugabscondposted 2 months agoin reply to this

      Keep up the good work! I got two rolls of toilet paper left, so its all good.

      Update: one account is now paid. Waiting on the other now! smile

    4. JayeWisdom profile image94
      JayeWisdomposted 2 months agoin reply to this

      Thanks for giving us an update, Paul.

  13. FlourishAnyway profile image99
    FlourishAnywayposted 2 months ago

    Thanks for the update.

  14. Nell Rose profile image94
    Nell Roseposted 2 months ago

    Thank you for the update smile

  15. paradigmsearch profile image92
    paradigmsearchposted 2 months ago

    HubPages has a truly excellent payment record.

    As this thread attests, nobody here is worried.

    1. JayeWisdom profile image94
      JayeWisdomposted 2 months agoin reply to this

      Hubpages has a much better record (from my perspective) than does PayPal. I would not hold my breath expecting anyone from PP to respond to HP within the promised 24 hours.

  16. Glenn Stok profile image100
    Glenn Stokposted 2 months ago

    My payment just came in!  All is well!

  17. AliciaC profile image100
    AliciaCposted 2 months ago

    Mine has just come, too. Thank you, Paul!

  18. Paul Edmondson profile image
    98
    Paul Edmondsonposted 2 months ago

    The issue has been resolved. Payments have been processed!

    1. hclpd profile image96
      hclpdposted 2 months agoin reply to this

      I still haven't gotten mine. Just emailed you guys. Here is hoping that it will be sorted out soon.

    2. Ashish Dadgaa profile image65
      Ashish Dadgaaposted 2 months agoin reply to this

      @Paul Edmondson,

      Thank you so much, Paul.

  19. Helena Ricketts profile image98
    Helena Rickettsposted 2 months ago

    Thank you!  I just popped in to say that mine hit my PayPal account a few minutes ago.  Never doubted that it would be resolved.

  20. Titia profile image95
    Titiaposted 2 months ago

    Mine got in today. I wasn't expecting it so it was a surprise.

  21. sallybea profile image99
    sallybeaposted 2 months ago

    Many thanks, never doubted that things would be resolved.

  22. Nell Rose profile image94
    Nell Roseposted 2 months ago

    Thanks everyone!

  23. Chriswillman90 profile image98
    Chriswillman90posted 2 months ago

    Just received mine, thank you Hubpage staff.

  24. puter_dr profile image85
    puter_drposted 2 months ago

    Thank you for a quick resolution!

  25. Marisa Wright profile image99
    Marisa Wrightposted 2 months ago

    I've been here ten years, and HubPages has never missed a payment in all that time. I'm always surprised when people get upset about a day or two delay.

    1. Bedbugabscond profile image100
      Bedbugabscondposted 2 months agoin reply to this

      I understand. These are tough times and every penny counts. Of course hubpages will pay. I have had missed payments, but it is always fixed. I have been paid. It is good to foster communication. No system is perfect. But the sky is not falling.

  26. srirad0675 profile image85
    srirad0675posted 2 months ago

    Thank you! :-)

  27. Stacie L profile image90
    Stacie Lposted 2 months ago

    Ok but its still overdue as of today,October 3,2017.

    1. Stacie L profile image90
      Stacie Lposted 2 months agoin reply to this

      I checked my balance and I definitely should be getting paid. I wonder what happened?

  28. Kierstin Gunsberg profile image100
    Kierstin Gunsbergposted 2 months ago

    I meant to say thank you for writing this and thanks to the HubPages team for getting back to me so quickly! Momma had some Halloween costumes to buy!

 
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