Video Hub Problem

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  1. leahlefler profile image96
    leahleflerposted 6 years ago

    I created a video hub and uploaded a video. The video is fully uploaded and processed, but when I selected it for use in my hub, it says "video being processed" across the top of the hub. I can't publish the hub until this is fixed - and there is no way to remove and re-enter the video to try to fix the glitch.

    1. Jason Menayan profile image61
      Jason Menayanposted 6 years agoin reply to this

      Thank you for reporting this, Leah. I'll check with engineering.

      1. Lemon Slice profile image38
        Lemon Sliceposted 6 years agoin reply to this

        Hi Jason, please see if you can help me out. Its almost 2 days, i uploaded a video but it still says "video is being processed". appreciate your help, thanks.

        1. Jason Menayan profile image61
          Jason Menayanposted 6 years agoin reply to this

          Hi Lemon Slice,

          Please abandon that video and retry uploading. If it, too, fails to process within 24 hours, please contact our support team:
          http://hubpages.com/contact_us/

          1. Lemon Slice profile image38
            Lemon Sliceposted 6 years agoin reply to this

            thanks jason, appreciate your quick reply !

    2. Matthew Meyer profile image73
      Matthew Meyerposted 6 years agoin reply to this

      Sorry for any frustration this issue has caused.
      We are aware of the problem and working on a fix.

      Please see http://hubpages.com/forum/topic/98383

  2. leahlefler profile image96
    leahleflerposted 6 years ago

    Thanks, Jason! I sent an email to team@hubpages, too - because I'm nothing if not redundant. Sending a big thank you to the engineering team, too!

    1. eddiecarrara profile image94
      eddiecarraraposted 6 years agoin reply to this

      I'm having the same problem, it says it processing the video but it's been about 5 hours now.

      1. Kalmiya profile image77
        Kalmiyaposted 6 years agoin reply to this

        I think I'm having a video problem tho unrelated to the above.  When I put up my own videos, a long black bar goes down the right side of the video spot and into the hub. It looks the same to me if I look at my hub 'done editing'. Does this show to other viewers or is there something I can do to fix it? Thanks in advance for any guidance!

        1. leahlefler profile image96
          leahleflerposted 6 years agoin reply to this

          Kalmiya - I looked at two of your video hubs and I don't see a black bar... it looks OK from my end of the computer screen! smile

        2. eddiecarrara profile image94
          eddiecarraraposted 6 years agoin reply to this

          I checked out three of your videos Kalmiya,  OK on my screen too.

          1. Kalmiya profile image77
            Kalmiyaposted 6 years agoin reply to this

            Thanks leahlefler and eddiecarrara for checking this for me; I appreciate it! Am glad it's just me.

            1. eddiecarrara profile image94
              eddiecarraraposted 6 years agoin reply to this

              BTW Kalmiya, cool video on Public Squares of Havana Cuba, nice job smile

              1. Kalmiya profile image77
                Kalmiyaposted 6 years agoin reply to this

                Thanks! Am discovering my camcorder and camera video option at last smile

  3. Kangaroo_Jase profile image81
    Kangaroo_Jaseposted 6 years ago

    The issue causing it may be something as simple as a rogue cookie in your browser.

    Try exiting from HubPages, closing down the browser, restarting your browser and re-entering HubPages.

    Then try submitting your video to your new hub.

    1. eddiecarrara profile image94
      eddiecarraraposted 6 years agoin reply to this

      Kangaroo_Jase, you're right, I logged out and logged back in and my video is up and running, thank you very much smile

      1. Kangaroo_Jase profile image81
        Kangaroo_Jaseposted 6 years agoin reply to this

        My pleasure.

        Internet browsers just act like irrational children sometimes lol

  4. SimeyC profile image95
    SimeyCposted 6 years ago

    Jason - having problems here - I've reported it using 'contact us' - but I have two videos that were active that are now 'processing'.

  5. snakeslane profile image83
    snakeslaneposted 6 years ago

    Not sure if this is related, but when I tried to leave a You Tube link (music video) in a friend's comments it would not download (just in the past half hour.)

  6. snakeslane profile image83
    snakeslaneposted 6 years ago

    I should try it here... didn't work, showed the url, but no link highlighted. Good song too.

  7. SOE profile image90
    SOEposted 6 years ago

    I'm seeing this problem to, not a cookie issue because its happening cross browser. Seems a bit hit and miss sometimes to, because through fiddling I've managed to attach some videos fine. Whats odd is i can play the video from the selection list and the my videos tab, but there's just this big gray box when looking at it in the unpublished hub that says its still processing.

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