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Restructured Support Forums

  1. Jason Menayan profile image62
    Jason Menayanposted 5 years ago

    Hi all,

    We've broken the "Report a Problem or Suggest a New Feature"  forum into 4 separate forums, each of which will be monitored by a different staff member:
    - Report a Technical Problem or Bug (monitored by Matt Meyer)
    - Report an Ad Problem (monitored by Marina Lazarevic)
    - Report a Traffic Problem (monitored by Paul Edmondson)
    - Suggest a New Feature (monitored by Micki Seibel)

    As always, moderation questions should be directed to the moderation team, after, naturally, reviewing any emails you've been sent carefully, and reading the relevant entry in the Learning Center.

    We hope the restructuring will help bring quicker resolution to any problems you're experiencing, and surface some terrific new feature proposals. smile

    1. Marisa Wright profile image98
      Marisa Wrightposted 5 years agoin reply to this

      Brilliant!  Thank you thank you thank you!

      I've been getting frustrated at seeing so many problems not getting picked up in the old format.  This will be a great step forward.

    2. profile image0
      Sophia Angeliqueposted 5 years agoin reply to this

      I  like that.

  2. jimmythejock profile image88
    jimmythejockposted 5 years ago

    Just used them Jason lol, thanks.....jimmy

    1. Jason Menayan profile image62
      Jason Menayanposted 5 years agoin reply to this

      Thanks, Jimmy. smile

  3. paradigmsearch profile image92
    paradigmsearchposted 5 years ago

    The referred-to FAQ is nissing at http://hubpages.com/forum/36

    That's OK, we wont tell. big_smile

  4. Michael Willis profile image78
    Michael Willisposted 5 years ago

    This looks great! Hopefully it will help with certain issues quicker. Thanks HP.

  5. Jason Menayan profile image62
    Jason Menayanposted 5 years ago

    Paradigmsearch: The 4 staff members are creating their FAQs and should be posting them shortly. smile

    1. paradigmsearch profile image92
      paradigmsearchposted 5 years agoin reply to this

      All is well in HP Land. big_smile

    2. janderson99 profile image55
      janderson99posted 5 years agoin reply to this

      There is a bug for Traffic

      I posted there are it went to pergatory  i.e. Help? Forum

  6. AliciaC profile image100
    AliciaCposted 5 years ago

    This is an excellent plan! Thanks for the change.

  7. profile image0
    DigbyAdamsposted 5 years ago

    Sounds like an organized plan that will help Hubbers find help quickly.

  8. cardelean profile image93
    cardeleanposted 5 years ago

    Great idea!

  9. Marcy Goodfleisch profile image97
    Marcy Goodfleischposted 5 years ago

    I love this idea - it will help at our end, and I'm sure it will greatly streamline things for the staff.  Good news for everyone!

  10. Glenn Stok profile image98
    Glenn Stokposted 5 years ago

    That's great news! It helps to focus on individual problems and shows HP's commitment to responding to reports from the community.

  11. rebekahELLE profile image87
    rebekahELLEposted 5 years ago

    Thanks HP! I'm sure it will be very helpful.

  12. Peggy W profile image92
    Peggy Wposted 5 years ago

    Thanks for working on steamlining things!  Am certain that it will help speed up things at HP headquarters and for the writers.

    1. AEvans profile image80
      AEvansposted 5 years agoin reply to this

      smile I concur. smile

  13. Anna Marie Bowman profile image91
    Anna Marie Bowmanposted 5 years ago

    Excellent idea!!!  I know some people complained that their problems weren't answered quickly enough, so maybe this will help with that.  I love the idea of separate categories for different issues.  It should make things much smoother, and easier on the HP team!

  14. Beth100 profile image73
    Beth100posted 5 years ago

    smile  great restructuring!  Thanks.

  15. cclitgirl profile image96
    cclitgirlposted 5 years ago

    So good to know.  Thanks, Jason.  smile