Restructured Support Forums

Jump to Last Post 1-15 of 15 discussions (21 posts)
  1. Jason Menayan profile image61
    Jason Menayanposted 11 years ago

    Hi all,

    We've broken the "Report a Problem or Suggest a New Feature"  forum into 4 separate forums, each of which will be monitored by a different staff member:
    - Report a Technical Problem or Bug (monitored by Matt Meyer)
    - Report an Ad Problem (monitored by Marina Lazarevic)
    - Report a Traffic Problem (monitored by Paul Edmondson)
    - Suggest a New Feature (monitored by Micki Seibel)

    As always, moderation questions should be directed to the moderation team, after, naturally, reviewing any emails you've been sent carefully, and reading the relevant entry in the Learning Center.

    We hope the restructuring will help bring quicker resolution to any problems you're experiencing, and surface some terrific new feature proposals. smile

    1. Marisa Wright profile image85
      Marisa Wrightposted 11 years agoin reply to this

      Brilliant!  Thank you thank you thank you!

      I've been getting frustrated at seeing so many problems not getting picked up in the old format.  This will be a great step forward.

    2. profile image0
      Sophia Angeliqueposted 11 years agoin reply to this

      I  like that.

  2. jimmythejock profile image84
    jimmythejockposted 11 years ago

    Just used them Jason lol, thanks.....jimmy

    1. Jason Menayan profile image61
      Jason Menayanposted 11 years agoin reply to this

      Thanks, Jimmy. smile

  3. paradigmsearch profile image61
    paradigmsearchposted 11 years ago

    The referred-to FAQ is nissing at

    That's OK, we wont tell. big_smile

  4. Michael Willis profile image67
    Michael Willisposted 11 years ago

    This looks great! Hopefully it will help with certain issues quicker. Thanks HP.

  5. Jason Menayan profile image61
    Jason Menayanposted 11 years ago

    Paradigmsearch: The 4 staff members are creating their FAQs and should be posting them shortly. smile

    1. paradigmsearch profile image61
      paradigmsearchposted 11 years agoin reply to this

      All is well in HP Land. big_smile

    2. janderson99 profile image53
      janderson99posted 11 years agoin reply to this

      There is a bug for Traffic

      I posted there are it went to pergatory  i.e. Help? Forum

  6. AliciaC profile image92
    AliciaCposted 11 years ago

    This is an excellent plan! Thanks for the change.

  7. profile image0
    DigbyAdamsposted 11 years ago

    Sounds like an organized plan that will help Hubbers find help quickly.

  8. cardelean profile image85
    cardeleanposted 11 years ago

    Great idea!

  9. Marcy Goodfleisch profile image83
    Marcy Goodfleischposted 11 years ago

    I love this idea - it will help at our end, and I'm sure it will greatly streamline things for the staff.  Good news for everyone!

  10. Glenn Stok profile image97
    Glenn Stokposted 11 years ago

    That's great news! It helps to focus on individual problems and shows HP's commitment to responding to reports from the community.

  11. rebekahELLE profile image84
    rebekahELLEposted 11 years ago

    Thanks HP! I'm sure it will be very helpful.

  12. Peggy W profile image95
    Peggy Wposted 11 years ago

    Thanks for working on steamlining things!  Am certain that it will help speed up things at HP headquarters and for the writers.

    1. AEvans profile image72
      AEvansposted 11 years agoin reply to this

      smile I concur. smile

  13. Anna Marie Bowman profile image73
    Anna Marie Bowmanposted 11 years ago

    Excellent idea!!!  I know some people complained that their problems weren't answered quickly enough, so maybe this will help with that.  I love the idea of separate categories for different issues.  It should make things much smoother, and easier on the HP team!

  14. Beth100 profile image70
    Beth100posted 11 years ago

    smile  great restructuring!  Thanks.

  15. cclitgirl profile image91
    cclitgirlposted 11 years ago

    So good to know.  Thanks, Jason.  smile


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)