Restructured Support Forums

1. 59

   Jason Menayanposted 11 years ago

   Hi all,
   
   We've broken the "Report a Problem or Suggest a New Feature"  forum into 4 separate forums, each of which will be monitored by a different staff member:
   - Report a Technical Problem or Bug (monitored by Matt Meyer)
   - Report an Ad Problem (monitored by Marina Lazarevic)
   - Report a Traffic Problem (monitored by Paul Edmondson)
   - Suggest a New Feature (monitored by Micki Seibel)
   
   As always, moderation questions should be directed to the moderation team, after, naturally, reviewing any emails you've been sent carefully, and reading the relevant entry in the Learning Center.
   
   We hope the restructuring will help bring quicker resolution to any problems you're experiencing, and surface some terrific new feature proposals.

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      Marisa Wrightposted 11 years agoin reply to this

      Brilliant!  Thank you thank you thank you!
      
      I've been getting frustrated at seeing so many problems not getting picked up in the old format.  This will be a great step forward.

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      Sophia Angeliqueposted 11 years agoin reply to this

      I  like that.

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2. 83

   jimmythejockposted 11 years ago

   Just used them Jason lol, thanks.....jimmy

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   1. 59

      Jason Menayanposted 11 years agoin reply to this

      Thanks, Jimmy.

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3. 59

   paradigmsearchposted 11 years ago

   The referred-to FAQ is nissing at http://hubpages.com/forum/36
   
   That's OK, we wont tell.

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4. 67

   Michael Willisposted 11 years ago

   This looks great! Hopefully it will help with certain issues quicker. Thanks HP.

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5. 59

   Jason Menayanposted 11 years ago

   Paradigmsearch: The 4 staff members are creating their FAQs and should be posting them shortly.

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   1. 59

      paradigmsearchposted 11 years agoin reply to this

      All is well in HP Land.

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   2. 53

      janderson99posted 11 years agoin reply to this

      There is a bug for Traffic
      
      I posted there are it went to pergatory  i.e. Help? Forum

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6. 93

   AliciaCposted 11 years ago

   This is an excellent plan! Thanks for the change.

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   DigbyAdamsposted 11 years ago

   Sounds like an organized plan that will help Hubbers find help quickly.

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8. 86

   cardeleanposted 11 years ago

   Great idea!

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9. 84

   Marcy Goodfleischposted 11 years ago

   I love this idea - it will help at our end, and I'm sure it will greatly streamline things for the staff.  Good news for everyone!

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10. 96

    Glenn Stokposted 11 years ago

    That's great news! It helps to focus on individual problems and shows HP's commitment to responding to reports from the community.

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11. 86

    rebekahELLEposted 11 years ago

    Thanks HP! I'm sure it will be very helpful.

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12. 96

    Peggy Wposted 11 years ago

    Thanks for working on steamlining things!  Am certain that it will help speed up things at HP headquarters and for the writers.

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    1. 71

       AEvansposted 11 years agoin reply to this

       I concur.

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13. 75

    Anna Marie Bowmanposted 11 years ago

    Excellent idea!!!  I know some people complained that their problems weren't answered quickly enough, so maybe this will help with that.  I love the idea of separate categories for different issues.  It should make things much smoother, and easier on the HP team!

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14. 70

    Beth100posted 11 years ago

      great restructuring!  Thanks.

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15. 93

    cclitgirlposted 11 years ago

    So good to know.  Thanks, Jason. 

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