FIXED: Video Upload Troubles

1. 84

   Simone Smithposted 12 years ago

   Hey everyone! Thanks for pointing out the issues with uploading videos. It looks like the most recent videos that are being uploaded are stuck processing indefinitely. We're aware of the problem and are working on it.
   
   In the meantime, our apologies for the inconvenience! If you are hoping to publish Videos as entries in the Cookbook Contest, don't worry. You have plenty of time to get those published. The final deadline is not until the 28th!

   report
   1. 89

      WannaB Writerposted 12 years agoin reply to this

      
      
      How recent is this? I sent one last week and it finally processed, but I had to leave it working all night before it finished. How will we know when things are working as they should again? I have a few more videos I'm working on getting ready to upload.

      report
      1. 84

         Simone Smithposted 12 years agoin reply to this

         I think this issue only started a couple of days ago. We're still working on it, but hope to have it resolved ASAP!

         report
         1. 37

            Lemon Sliceposted 12 years agoin reply to this

            i had uploaded a video couple of days ago .. i hope my video did not manage to crack your code .. the video was bit huge about 40mb .. i have mentioned the details in my hub ... i created another hub, and uploaded another video .. same issue .. hope u guys manage to solve it soon .. do let me know if i can be of any help ...

            report
   2. 83

      molometerposted 12 years agoin reply to this

      Unfortunately I hadn't seen this thread and in my blissful ignorance tried to upload a video to hubpages.
      I have now uploaded it to Youtube and copied it into my hub....but you know what I am going to say next, don't you?...........!
      
      I can't delete the video that is stuck in hubpages processing limbo, and so cannot publish my latest masterpiece.
      
      May I humbly make a suggesting to the hubpages html programmers. To please give us the option, to get rid of videos that fail to load in future.
      
      I am so annoyed and rightly so,  that the world will have to wait, who knows how long before they get the chance, to read my wonderful prose;  as they can already see the video on youtube. http://youtu.be/waQ9R8ULpDU
      
      Now that my fellow hubbers is how to complain.

      report
      1. 83

         IzzyMposted 12 years agoin reply to this

         I think you can delete them. I deleted one anyway. If you hover the mouse over it, an X appears that lets you delete.
         
         I'd made a video and ended it with a photo as I thought I had forgotten to record a finish bit, then found it after I had sent it to upload.
         
         There was no way to stop the upload (there should be), but then when it was processing I saw the X button and clicked it.
         
         It has now disappeared, though of course as we are stuck in limbo just now, I have no idea if it will reappear in my video list.

         report
         1. 83

            molometerposted 12 years agoin reply to this

            I tried all the things you mention, but it would not delete. So I deleted the whole hub and republished it as an article hub, and just put the video in the first spot. I was not going to wait, who knows how many days while they figure out what the problem is. When it is quicker just to redo it.
            Thanks for the info though. Think I will pass on future video hubs and do it the old way until it;s sorted out.

            report
            1. 65

               Kalmiyaposted 12 years agoin reply to this

               Hi molometer; How did you put your video in the first spot in an article hub? I'm at the point where I only know how to upload my own videos into a HP video hub vs a regular hub with the video capsule for uploading YouTube videos (am not at the point where I'm going to publish YouTube videos yet)? Or is it not possible unless one uploads their own YouTube videos? Tks in advance.

               report
               1. 83

                  molometerposted 12 years agoin reply to this

                  I do have a Youtube account so I simply upload them there. The place the video capsule in the first spot on the article hub. That's how we did it before the new video format hub came along. Hope this helps.

                  report
                  1. 71

                     davenmidtownposted 12 years agoin reply to this

                     molometer: Once you choose to make a video  hub, you can not publish your hub until you upload a video from hubpages... This has been my frustration with the video upload.

                     report
                     1. 83

                        molometerposted 12 years agoin reply to this

                        Hi Dave,
                        
                        I know it is a bit of a pain. I abandoned the video hub when I saw what was happening.  I have suggested that they give us the option of cancelling these video hubs when they run into problems.
                        
                        My solution was quite simple.
                        
                        I unpublished the video hub and started a new 'article hub'.
                        
                        I copied all the content to the 'new' hub and deleted the content from the video hub.
                        
                        Finally I deleted the video hub entirely,  and then published the 'new' article hub, with my video imported from Youtube.
                        
                        I simply placed the video it in the first position on the hubpage. It worked fine and looks virtually the same as the 'video hub' format, with none of the hassle.
                        
                        Hope this helps anyone who is having problems with the video hubs.
                        
                        Michael

                        report
                        1. 71

                           davenmidtownposted 12 years agoin reply to this

                           That is a lot of work... I still have a video processing from March.... It looks as though this latest video will be stuck in video hell too.... I have since deleted my hub and published it elsewhere as an article with video...

                           report
   3. 71

      davenmidtownposted 12 years agoin reply to this

      Has anyones video processed today? or is the thing still broken?

      report
   4. 90

      Will Apseposted 12 years agoin reply to this

      I sincerely hope that Randy does not notice your 100 hubber score.

      report
   5. 70

      Matthew Meyerposted 12 years agoin reply to this

      Just got a note that this should be caught up and working at a normal pace now. 
      
      If you have any other problems with video taking a very long time to process and be available, please post a new thread.
      
      Thanks for your patience.

      report
2. 65

   Kalmiyaposted 12 years ago

   Thanks for the heads up! I've just uploaded a new video yesterday which is still processing so I'll watch this thread to see when things clear.

   report
   1. 84

      Simone Smithposted 12 years agoin reply to this

      Yikes, so sorry about that Kalmiya!

      report
3. 74

   Max Daltonposted 12 years ago

   I've got three in the cooker that are still processing...

   report
   1. 84

      Simone Smithposted 12 years agoin reply to this

      We're on it- hopefully those'll be out of processing purgatory soon!

      report
4. 92

   DzyMsLizzyposted 12 years ago

   Is this affecting shared/embedded videos from You Tube or Vimeo as well?  Or is it only with the new direct-upload of one's own videos?
   
   I'm thinking if it's the latter case,then a workaround is to put your video up on one of those servers, and then place the embed link in the Hub....

   report
   1. 84

      Simone Smithposted 12 years agoin reply to this

      Nope- just HubPages videos.

      report
5. 83

   IzzyMposted 12 years ago

   Glad I saw this, and thanks for posting to let us know.
   
   I have three videos that have been processing for about 2 days now, but I got a response from Team to say they were working on it, but that was hours and hours ago too.
   
   No worries. Guess it'll be sorted when its sorted, but good to know it's being worked on

   report
   1. 84

      Simone Smithposted 12 years agoin reply to this

      Yeah- sorry for the inconvenience! Three videos? Props! I HOPE THEY'RE RECIPE VIDEOS!! SIMONE LIKE FOOD VIDEOS.

      report
      1. 83

         IzzyMposted 12 years agoin reply to this

         Uh - sorry, no.
         
         BUT I have made some recordings for a recipe hub, just not edited it yet.
         
         It is really hard to make a video of food preparation when there is no-one to hold the camera.
         
         I tried setting it on a tripod, but couldn't get the angle right.
         
         So turned to one-handed cooking which is quite hard really!
         
         Actually I still haven't checked the raw shots - there is probably nothing usable there!

         report
         1. 92

            DzyMsLizzyposted 12 years agoin reply to this

            Oh, how I know the feeling!  I tried making a video for my gumdrops recipe.  It's published, but it was difficult, and yeah--even on the tripod..you need someone to change the angles now & then.
            Even with a helper, they don't necessarily know the shots you want, and some things, such as those gumdrops, cannot be 'rehearsed."

            report
            1. 83

               IzzyMposted 12 years agoin reply to this

               I don't even know what gumdrops are. I must nip over to your site and see!
               
               What I find challenging about video hubs is speaking. I have a couple up already where I have been silent, and added background music.
               
               My new videos have me speaking in them, but I haven't added translations. I am interested to see how they are interpreted!
               
               I am Scottish. Some people don't understand us. I don't know why.

               report
         2. 89

            WannaB Writerposted 12 years agoin reply to this

            I've had the same problem. I normally make my recipes for online sites when I'm by myself. On the other hand, I never watch recipe videos. I want to see hard copy. So I use still pictures alone to illustrate most recipes. I did get Hubby to record me kneading bread, since that's hard to get across in a still picture.

            report
         3. 84

            Simone Smithposted 12 years agoin reply to this

            Oh, how frustrating!
            
            One thing I've seen people do is set up a pile of books on their kitchen counter and set their camera on THAT. It's hard to get good overhead shots of the cooking process that way, but one can still get the gist of the process.

            report
            1. 94

               cclitgirlposted 12 years agoin reply to this

               Haha, that is EXACTLY what I did for my most recent food video...that is still processing.    Hehe.  Thanks for letting us know about this, though.  I can't wait to get these two food videos published. 

               report
6. 74

   Max Daltonposted 12 years ago

   I don't wanna be a bother, but I just thought I'd see how the repairs were going.

   report
   1. 37

      Lemon Sliceposted 12 years agoin reply to this

      i just checked .. still the same for me .. if it offers any consolation ..

      report
7. 83

   IzzyMposted 12 years ago

   Me too. Guess it's not fixed yet. Pity, but maybe next week it'll be working again.

   report
8. 79

   starme77posted 12 years ago

   yeah I was so excited to be converting m first video hub and can not upload aww that bites

   report
   1. 71

      davenmidtownposted 12 years agoin reply to this

      I am glad this never happens on MTV... wait.. do they still have MTV?

      report
9. 74

   Max Daltonposted 12 years ago

   Because of video problems in the past, I've taken to setting up all of the hubs where I know I'm going to use as video hubs. If the video uploads without an issue into HP's system, I just convert the hub during the writing stage. If the video has problems uploading like we're experiencing, I can still publish the hub and can convert it to a video hub whenever the video uploads.

   report
   1. 71

      davenmidtownposted 12 years agoin reply to this

      That is pretty smart Max Dalton!

      report
   2. 89

      WannaB Writerposted 12 years agoin reply to this

      That won't work for me, since most of the meat of my video hubs are in the videos themselves. Fortunately I have some uploaded videos I haven't used yet, so I do have some hubs I can work on while I wait for these to be fixed.

      report
10. 94

    cclitgirlposted 12 years ago

    I had a quick question about this.  I've had videos "processing" since 6/6.  Should I remove them and try again?  I've already done this once, but I'm not sure.  Also, at this point, would it be better to use YouTube for uploading purposes?  I don't want to do that, but I'm getting a little worried about those hubs not being published....

    report
11. 37

    Lemon Sliceposted 12 years ago

    its a weekend .. so i doubt anything will happen over next 2 days ! we can only wait ....

    report
    1. 59

       againsttheoddsposted 12 years agoin reply to this

       Glad my video isn't timely to the current events... oh wait it is.

       report
12. 73

    Mmargie1966posted 12 years ago

    I have 7 still processing...technical glitches can be a pain, but I guess we have no other choice than to be patient. 

    report
    1. 71

       davenmidtownposted 12 years agoin reply to this

       There have been problems with the video upload since the launch of the program. It has gotten much better than it used to be. There were many times when I had written a hub that needed to be published sooner rather than later and was stalled becaused of the video upload. Having faced this problem for a long while... I delteted my hub and published it elsewhere...

       report
       1. 71

          davenmidtownposted 12 years agoin reply to this

          In fact, I have a video that has been processing since 3/19/2012.... I had to go check!

          report
13. 0

    Arlene V. Pomaposted 12 years ago

    I have not used the HubPages video upload since the git go.  I received a new Nikon for Christmas, and I could not load my video--no matter how many times I tried.  What bothered me the most was that I was locked into using HubPages as my choice of using a video that I could not even upload.  I allowed myself a few tantrums over this, then I moved onto using YouTube because it was much easier to use.  I was able to delete that first HubPages video try that didn't work.  For my sanity, I'm still using YouTube, and I'm happy with the results.

    report
14. 74

    Max Daltonposted 12 years ago

    I swear I saw someone post a video hub this morning. Am I missing something?

    report
    1. 71

       davenmidtownposted 12 years agoin reply to this

       You may have, I have unused videos that have already processed from a while back. So that is likely how that happened.

       report
       1. 83

          molometerposted 12 years agoin reply to this

          I published a video hub the old way by bringing it in from Youtube and putting it in the first spot on the hub.

          report
15. 84

    Simone Smithposted 12 years ago

    Hi everyone!
    
    Just got an update from Jay who has been working on the problem. He fixed some things last week, so any video uploaded since Tuesday should process normally.
    
    Jay should have the backlog of videos that are still being processed fixed by the end of the day today.
    
    So we're almost in the clear!

    report
    1. 58

       Mark Knowlesposted 12 years agoin reply to this

       My latest is still stuck processing.

       report
       1. 58

          Mark Knowlesposted 12 years agoin reply to this

          Still stuck 2 days later - any news?

          report
          1. 83

             IzzyMposted 12 years agoin reply to this

             Only 2 days? That must be favouritism!
             
             I've waited 10 days now (on another name). Luckily for me, I've not a lot of traffic to lose, so waiting a bit longer won't hurt

             report
16. 0

    JimMilesposted 12 years ago

    I had this problem on 6/6/12, just five days ago. Glad to see it's being worked on!
    

    report
17. 0

    JimMilesposted 12 years ago

    Not sure why that pic is so tiny. Another glitch in the Hubtrix? J/K.
    
    Anyway, that gray box with the red arrow in it points to the message about video being processed others have referenced. Hopefully my hub will survive the repair process.

    report
    1. 71

       davenmidtownposted 12 years agoin reply to this

       We used to be ablet to epxand photographs, but I notice the box in the phote upload to "view original, is now gone.

       report
       1. 83

          molometerposted 12 years agoin reply to this

          I noticed that too. Plus if you set a bunch of photos to thumbnail view, you get a huge gap under the photo capsule. Big white spaces appear not attractive at all.?

          report
18. 74

    Max Daltonposted 12 years ago

    I have four that are still processing.

    report
19. 91

    Sue Adamsposted 12 years ago

    What's happening to video hubs in the queue?
    
    A warning not to publish them might have been handy. My deadline is the end of the month as per our secret agreement. I've worked for 2 days on this one. Had I known the issue about video Hubs, I would have written a normal Hub. Help!

    report
    1. 83

       molometerposted 12 years agoin reply to this

       Hi Sue, Do what I did (see above this thread) and just do a regular hub and place the video on the top. Drag the video in from youtube or wherever you usually post them.
       Hard to  believe this glitch is still happening?
       Hope this helps.

       report
       1. 91

          Sue Adamsposted 12 years agoin reply to this

          Yes Molo, that's what I have just done. I used the YouTube version  of my video, transferred all content from my new video hub into an article Hub and deleted the video Hub. It means though that HubPages cannot have exclusive videos that are not published elsewhere.
          And... even the videos that I did manage to upload prior to this glitch, those are all distorted, drawn out sideways (aspect ratio ignored).
          
          Maybe HP's video venture ends here? If so, they should tell us before people waste a lot of time like you and I did. When you click on "Start a New Hub" video option, there should be a warning that it ain't working. Or temporarily remove that option.

          report
          1. 89

             WannaB Writerposted 12 years agoin reply to this

             I don't think so. I successfully uploaded a short video last night and it uploaded very quickly. It's now among my videos. I think it might be working now.

             report
             1. 91

                Sue Adamsposted 12 years agoin reply to this

                That's weird because mine didn't work today for about 5 hours until I gave up and did what I described in my previous post. So it still seems to be up and down. I don't think I'll risk uploading another video until I'm sure it works properly.
                
                PS: Just after writing this post I got an email message saying That my video (for the now deleted video hub) is ready! Sorry, too late. It's now 22:12, I wrote the original hub at about 14:00 this afternoon. That's been 8 hours to process a video. Come on!

                report
                1. 89

                   WannaB Writerposted 12 years agoin reply to this

                   When this thread started, I stopped uploading videos. In the past I'd had the long ones take several hours. On some I did have the maximum time. I upload with Quicktime from MAC's iMovie Program and choose standard rather than wide formatting. When I used wide screen format, my videos were over the size limit. This last video I uploaded in a few minutes was only about a couple of minutes long and in standard format. The only video which hasn't loaded for me of about 9 was rejected because of its size and I got it through by changing the format. No videos were uploaded between  May 29 and June 26. The latest was uploaded very early this morning.

                   report
          2. 83

             molometerposted 12 years agoin reply to this

             I'm with you on that one Sue.

             report
20. 90

    Will Apseposted 12 years ago

    I posted a video a few hours ago. No problem.

    report
21. 79

    starme77posted 12 years ago

    I cant get anything to upload today

    report