Problem using maps

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   sleepylogposted 9 years ago

   Hi, I want to use the map capsule in one of my hubs but I haven't been able to zoom in or out of it to be able to have the map how I want it. It says to use the + and - controls to zoom in and out but I don't see them, I tried using the + and - on my keyboard but that doesn't work either. Anyone have any idea why it's not working?

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      The Examiner-1posted 9 years agoin reply to this

      Valerie,
      To zoom back out to regular view after you have zoomed in, hit the 'Refresh' arrow in the upper left of the page and wait.

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         Shorebirdieposted 9 years agoin reply to this

         There is no refresh arrow or any other arrows or markings on the map.

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            The Examiner-1posted 9 years agoin reply to this

            Not on the map, on the page at the top left in the gray strip.

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               Shorebirdieposted 9 years agoin reply to this

               Actually, it doesn't even have that, which is the problem.  It comes and goes.

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                  The Examiner-1posted 9 years agoin reply to this

                  That is strange, do you have Windows or something else?

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                     Shorebirdieposted 9 years agoin reply to this

                     Yes, windows.  With me, sometimes it works right and sometimes it doesn't.  Some people can't even navigate at all and it stays stuck in San Francisco.  I've posted in the forums about it before, but my post was deleted.  Other people have posted in the forums about this, too.

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                        The Examiner-1posted 9 years agoin reply to this

                        Hmm, where is the map?

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                           Shorebirdieposted 9 years agoin reply to this

                           I have one on my latest hub on the salt works.

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                              The Examiner-1posted 9 years agoin reply to this

                              I tried it on that Hub and another of yours, "Lake Murray, San Diego" and they both worked for me zooming out and Refreshing. Perhaps you have to add that bar - or that button - but it refreshes the pages. Do you have the back arrow and the URL window?

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                                 Shorebirdieposted 9 years agoin reply to this

                                 When I look at it, there's no controls at all on the map, not a single one.  I have a back arrow on the page and can refresh the page, but it does nothing on the maps. 
                                 
                                 When I first designed the Lake Murray map, it had all the controls, now it doesn't.

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                                    The Examiner-1posted 9 years agoin reply to this

                                    They seem to have removed the controls.I guess it was a step forward, or something. Perhaps when they brought out the new capsule.
                                    So you do have the (partial) Refresh arrow but it is not resetting the map. Odd.
                                    Try this - keep clicking, very fast, on the right side of the mouse until you reach where you want, then either stop or zoom back in on the left side of the mouse.

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                              2. 91

                                 chasmacposted 9 years agoin reply to this

                                 I tried it too on both of those hubs of Shorebirdie - It's just the same as my own hubs. I can move around, zoom in but can't zoom out. Refreshing the page does reset the view, though, as it should.
                                 
                                 Shorebirdie, you said refreshing the page does nothing to the map - Really?  It doesn't reset to its default size? So now we have three groups:
                                 Those with full zoom control
                                 Those who can zoom in but not out apart from refreshing the page (my group)
                                 Those who can zoom in but not out and can't even reset the view by refreshing the page. This one is by far the strangest group of all. I'd have thought it was impossible to refresh the page without resetting the map.

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                                    Shorebirdieposted 9 years agoin reply to this

                                    Yes, refreshing doesn't seem to do anything or zoom it back out.

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   chasmacposted 9 years ago

   I've noticed that too. I can double click on the map to zoom in, but I can't find any way to zoom back out. This happens whether I'm just looking at someone's map capsule or editing one of my own. I thought it might be a browser issue - but seeing your post, maybe it's a site problem. If I remember right (as I rarely use maps), we had + and - controls for zooming in or out. Now I can't see those.

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      sleepylogposted 9 years agoin reply to this

      Yes that exactly what I'm talking about.

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3. 74

   Shorebirdieposted 9 years ago

   This is actually a long-time off and on problem, I found out.  Yes, you can zoom back and forth into the map, but you can't move the marker around.  I would type in a location and it will put a marker near there, but not exactly at the spot.  Someone said to put the exact address in to get the marker to go to that exact spot, but I haven't tried that, yet.

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4. 89

   AlishaVposted 9 years ago

   I have the same problem. I've just resorted to sticking another pin on the map a little bit further away so it has to expand to display both. Frustrating and not good looking, but better than zoomed far too close.

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   LindaSmith1posted 9 years ago

   I tried a map. It would zoom in but won't zoom out.  Sick of the bugs. If a capsule does not work, I will fix it myself with the Delete button.

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      The Examiner-1posted 9 years agoin reply to this

      I mentioned above Linda that clicking on the 'Refresh' arrow at the top left of the page does it.

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   LindaSmith1posted 9 years ago

   I didn't see a refresh arrow, got tired of playing with it, deleted it. Now it is fixed.

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   LindaSmith1posted 9 years ago

   I have an arrow for reload this page.

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8. 91

   chasmacposted 9 years ago

   I just checked again on Chrome, IE and Firefox and it's still the same problem.
   I can move around the map and I can click to zoom in but there's no way to zoom out. The zoom controls that used to be visible on the map are no longer there. The examiner's suggestion of refreshing the whole Hubpage does reset the map to its previously saved state, but what's happened to the zoom controls? We need those for precise size-adjusting of the maps, especially when editing one of our own. It seems that some hubbers have them and some of us don't. We all used to have them. I wonder what the problem is.

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      The Examiner-1posted 9 years agoin reply to this

      I have not heard of anyone seeing, or using, them either. They seem to have removed them but at least we can still zoom in and out.

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         chasmacposted 9 years agoin reply to this

         You also don't have them? Sorry, I thought you had as you said you can zoom in and out no problem. So how can you zoom out (apart from refreshing the page) if there are no controls? I tried ctrl + click and alt and shift + click, but each time it just zooms in more.

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            The Examiner-1posted 9 years agoin reply to this

            I can by using the method which I found for you, I was talking about the controls. I found another one to zoom out for Shorebirds, her Refresh did not seem to work. I posted it above.

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               chasmacposted 9 years agoin reply to this

               You mean refreshing the page? Well, yes, that's what I've had to do since I discovered the problem a month or so ago. So it's not a fault, you think, but just some functionality removed. We can still have the map exactly as we want it, of course. If we zoom in too far, just refresh and start again, but it's far less convenient.

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                  The Examiner-1posted 9 years agoin reply to this

                  I also found out the other way of going back: quickly click your right mouse button until you you reach where you want. If you go to far, zoom back out once on the left button.

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                     chasmacposted 9 years agoin reply to this

                     Well done The Examiner. Full zoom functionality is back. I'm actually using a laptop touch pad instead of a mouse. It's slightly different but it's much the same principle. I can double click on the left button to zoom in (same as single tapping the touchpad) and double click on the right button to zoom out. Easy when you know how. Thanks

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                        The Examiner-1posted 9 years agoin reply to this

                        You are welcome chasmac.

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                     Shorebirdieposted 9 years agoin reply to this

                     Yes, that works!  But, I don't think that helps an outside visitor to the page.  But, at least, I can zoom them in and out to the right spot.

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                        The Examiner-1posted 9 years agoin reply to this

                        That is good that it works for you Shorebirdie. I am glad that I solved your problem. :-)

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