Payment not received? Has something changed?

1. 95

   Susan Hambidgeposted 3 years ago

   Hi,
   
   I usually receive payment on the 28th but I haven't for December. Has something changed? I have earned over $50, I can see the balance in my earnings.
   
   Thank you,
   
   Sue

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   1. 89

      Rock_njposted 3 years agoin reply to this

      I usually get the payment notification on the 28th, but nothing this Dec 28th. I am definitely over the $50 threshold.

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   2. 94

      Kierstin Gunsbergposted 3 years agoin reply to this

      It’s possible there’s a delay because of the holidays. I trust we will get paid before the week is over and if we don’t I trust that HP will say something to us, though they should have already. Historically, when it takes them a minute to respond it’s because they don’t know what’s going on either.

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   3. STAFF

      Matt Wellsposted 3 years agoin reply to this

      We are aware the payments are late and apologize for the inconvenience. We are working on pushing the payments through soon.

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      1. 95

         Susan Hambidgeposted 3 years agoin reply to this

         Thank you for replying Matt. As long as someone is working on it, that's great to know.

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      2. 89

         Rock_njposted 3 years agoin reply to this

         Please update and clarify the statement on your FAQ/Royalties page. Item #1 appears to say payment will be made on the 5th of a month.
         
         Once you meet the minimum unpaid earnings balance ($50) in the Earnings Program, you will get paid by us via PayPal around the 5th of the following month.

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         1. 94

            Shesabutterflyposted 3 years agoin reply to this

            He posted on the other thread it was a typo and he already fixed it.

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      3. 85

         Everyday Miraclesposted 3 years agoin reply to this

         "Soon" is a meaningless word. Does that mean some time in the next four hours? In the next 24 hours? This week? Next quarter? The only definition of "soon" is in the mind of the person who says it. This leaves us no information. All of us were counting on this pay. When is it coming?

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         1. 89

            Rock_njposted 3 years agoin reply to this

            I just received the payment notification. Check your email.

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      4. 96

         OldRosesposted 3 years agoin reply to this

         Thanks for letting us know!  We've been spoiled by the regular payments every month.

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      5. 89

         mtkomoriposted 3 years agoin reply to this

         Hello, I`ve reached the threshold quite a while ago; I posted that I haven`t received my payment back in July 2020, and I still haven`t! I have associated my paypal account. Do I just wait until the 28th of this month?

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         1. 97

            theraggededgeposted 3 years agoin reply to this

            Contact team@hubpages.com

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   4. STAFF

      Matt Wellsposted 3 years agoin reply to this

      Payments are now processing. Sorry for the delay!

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      1. 93

         sallybeaposted 3 years agoin reply to this

         Thank you very much Matt.  Happy New Year.

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   5. 92

      robhamptonposted 3 years agoin reply to this

      Personally, I've been investing my hp earnings into cryptocurrency. So far it has been a good decision.

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   6. 79

      Sharlee01posted 3 years agoin reply to this

      I received payment today

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2. 94

   JR Cuevasposted 3 years ago

   Yeah I am also wondering about the delay of payment. I usually receive my earnings on the 29th of the month (PHILIPPINE TIME). What's happening?

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3. 92

   Jodahposted 3 years ago

   On another forum: https://hubpages.com/community/forum/350434/payment
   They say it appears the payment date has been changed to 5th of each month from 28th.

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   1. 89

      Rock_njposted 3 years agoin reply to this

      Thanks! That helps!

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4. 93

   peeplesposted 3 years ago

   Woke up this morning really hoping hp staff would have posted an explanation by now. I was relying on my payment to pay my ridiculously high water bill. I'm sure I'm not the only person relying on their pay. While I know I'll eventually get it, that's not even the point. The lack of communication is unprofessional and creates distrust.

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   1. 89

      Rock_njposted 3 years agoin reply to this

      HubPages now says around the 5th of the month. I think it may have been in one of their recent newsletters.
      
      See item #1 in the following:  https://hubpages.com/faq/#royalties

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      1. 94

         Shesabutterflyposted 3 years agoin reply to this

         If you scroll further down the page it still says payments will be dispersed on the 28th.
         
         Someone on the other post mentioned above said the mention of the 5th has been there since at least Aug of 2020 (he has an archived copy).
         
         I never saw anything in the weekly newsletter about changing payment dates. Even if that was the case, that makes December's payment very late and we should have been notified earlier.
         
         My guess is that "the around the 5th" refers to when it posts in our earning history. Our earnings have always been updated (could mean "paid") on the 4th and then dispersed on the 28th.

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         1. 89

            Rock_njposted 3 years agoin reply to this

            Item #1 says in the last sentence (paid on the 5th):  Once you meet the minimum unpaid earnings balance ($50) in the Earnings Program, you will get paid by us via PayPal around the 5th of the following month.
            
            There appears to be some confusion with the info provided on that page.
            
            Kind of a bummer we haven't been given more of a heads up. Like many others, my monthly payment is earmarked to pay a bill.

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      2. STAFF

         Matt Wellsposted 3 years agoin reply to this

         The payment date did not change. There was a typo in the FAQ. You should still be paid around the 28th. I've updated the FAQ: https://hubpages.com/faq/#royalties

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5. 86

   shancontentedposted 3 years ago

   Agreed. I've been getting paid on the 28th since 2011 except ONE TIME and they posted a notice that month... I am pretty frustrated as Christmas is always a stressful money time. Sheesh. Push the payment already.

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6. 97

   theraggededgeposted 3 years ago

   Mine has arrived and is already in my bank account. Yay!

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7. 93

   viryaboposted 3 years ago

   Payments received for my two accounts.
   Thank you Matt.

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8. 88

   revmjmposted 3 years ago

   I just got paid!

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9. 91

   Kain 360posted 3 years ago

   I got paid today for both my accounts. I wondered why I did not get it yesterday on the 28th. I thought maybe it had something to do with the number of days in this month.

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10. 92

    Jodahposted 3 years ago

    I have just received payment to day. So obviously it is still paid on the 28th and was just a little late due to the holidays.

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11. 91

    Nell Roseposted 3 years ago

    Yes I have been paid too!

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