Hub Pages Bugs

1. 61

   LindaSmith1posted 9 years ago

   Are we ever going to get rid of the bugs?  I have never seen so many issues with this site as has been seen past few weeks,

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   1. 81

      Shades-of-truthposted 9 years agoin reply to this

      This is not really an answer, Linda, but I have to tell you - when we had bugs on Squidoo, it often took a long while for them to even get attention. I am so pleased to see the HP team respond to the issues here. It used to be very frustrating, as we often had no input from Squidoo HQ.

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   2. 88

      Cardisaposted 9 years agoin reply to this

      I think HP has been making a lot of changes to accommodate the influx of new hubbers and all the new hubs (from Squidoo). They are updating the system, so things should start running smoothly pretty some.

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   3. 61

      The Examiner-1posted 9 years agoin reply to this

      No. Bugs are always sneaking in all over the place and out of cracks. There are people who get kicks making it a lifetime habit inventing them to annoy others.

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   4. 87

      Marisa Wrightposted 9 years agoin reply to this

      You've been active on these forums during that time so you must be well aware of the reasons.   
      
      The big one is a major server update, which HubPages announced.  Unfortunately it looks like it didn't go well, and I'm sure they are all working very hard to fix it.   
      
      Starting threads to complain is like moaning to the firefighters while they're trying to save your house.   It's not going to help and it's only going to distract them.  Let them get on with their job!

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      1. 61

         LindaSmith1posted 9 years agoin reply to this

         Bugs were here before any server updates.

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         1. 87

            Marisa Wrightposted 9 years agoin reply to this

            The only "bugs" I can remember are a delay in stats for a day or two, and a delay in payments which was Adsense's fault not HP.   Neither of those affected our readers' experience or caused any loss of traffic or income.

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            1. 65

               Rhonda Lytleposted 9 years agoin reply to this

               I'm getting a lot of 410 errors tonight which I have never gotten here before.

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            2. 96

               Solarasposted 9 years agoin reply to this

               Sorry Marissa, but my biggest selling Amazon capsule was blank for a couple of days.  Just a stupid looking headline with no product under it.  Embarrassing and weird looking...

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      2. 72

         relacheposted 9 years agoin reply to this

         This.

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   5. 60

      Chuck Bluesteinposted 9 years agoin reply to this

      It looks like the stats for how many are seeing your hubs started coming in today. But they also appear totally wrong. For example -5 views and also 0 views on my most popular article.

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2. 93

   Phyllis Doyleposted 9 years ago

   There will always be bugs on any web site, including HP.  However, we have Matt Myer and a team that jumps on issues quickly. We see results fairly soon thanks to them.

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3. 61

   LindaSmith1posted 9 years ago

   Shades: Squidoo have more bugs than Excedrin has headache pills.  This with HP is the worst I have seen and it has gone on for weeks.

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   1. 81

      Shades-of-truthposted 9 years agoin reply to this

      Linda, I just saw your comment, and you're correct. Squidoo had a lot of bug! Apologies for not responding sooner. Business calls, and I must attend.
      
      At least here, on HP, you all interact and we do get a response from the HP team. That, is heartening!

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4. 61

   LindaSmith1posted 9 years ago

   Shades: Squidoo have more bugs than Excedrin has headache pills.  This with HP is the worst I have seen and it has gone on for weeks.

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   1. 70

      Elsie Hagleyposted 9 years agoin reply to this

      What's wrong LindaSmith1, we got the message the first time, or is this a bug in the forum?

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      1. 96

         Solarasposted 9 years agoin reply to this

         This is happening all over the forums.  So irritating...

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5. 61

   LindaSmith1posted 9 years ago

   3 hours to do one hub.  Can't get site up, or get a blank page. Post in forum and nothing happens.  Click on read more in a forum post, and poof gone.  You name it, it is still  happening.  Shortened URL links don't work.

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   1. 93

      lisavollrathposted 9 years agoin reply to this

      A fix for the short URLs is already in the works:
      http://hubpages.com/forum/topic/125436

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6. 71

   BritFloridaposted 9 years ago

   This might be selective memory but I never had any problems with  Squidoo. I'm having a hard time here though and images are still not showing on several articles. I don't know whether to report that.

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   1. 81

      Sharlee01posted 9 years agoin reply to this

      I was with Squidoo from its birth. We never had problems like this. These problems are with stats, and earnings  nothing here matches my Google analytic's.  This is not a little problem... This is a big one. I suppose it has occurred due to all the new influx of articles, and hopefully will be something that Hubpages can fix. I will give it a few more weeks. I just don't feel comfortable about this situation.

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      1. 87

         Marisa Wrightposted 9 years agoin reply to this

         Sharlee, they did a server upgrade.   If you've ever gone through one of those at work, you know they sometimes go like clockwork and sometimes go horribly wrong.  I'm sure they've got everyone working frantically on it.

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      2. 72

         relacheposted 9 years agoin reply to this

         And no stats here ever will.  They are calculated so completely differently you will never ever have a single stat that is remotely the same.

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         1. 96

            Solarasposted 9 years agoin reply to this

            Hi Relache: Can you explain that further?
            
            I thought I had a match this morning.  Stats were delayed 9 hours at 9 o'clock this morning.  I thought here it is, two synced up 24 hour periods that were very divergent.  What is the flaw in my assumption?

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            1. 72

               relacheposted 9 years agoin reply to this

               The flaw in your assumption is that the two stats systems are counting the exact same data the exact same way, thus allowing you (at some magical time point) to match the two numbers.
               
               It will never happen.
               
               The counters here are just mechanical bean counters.  Go visit your own pages a whole bunch of times and mechanically force the page to reload, the views will go up.  That's not how Analytics looks at your web visitors.  Whether or not your visitor is new, a repeat, sticks around or just leaves are all things Analytics knows.  They know when people are faking pageviews or clicks and when your traffic is just a spam robot and shouldn't be counted. 
               
               The stats here were designed from the get-go to be extremely basic, the sort of thing you glance at to get a very general, trending impression.  HubPages didn't want to reinvent the stats wheel, they wanted to incorporate Analytics for users to get info.  So they did, but they put up a basic system here because not everyone is ready to jump into Analytics right away.
               
               tl;dr people with the inability to deal with statistical data use the in-house stats, anyone who is really serious about their Hubs has learned to use Analytics

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               1. 96

                  Solarasposted 9 years agoin reply to this

                  Thanks Relache, so the pageviews on HP are just a courtesy, and don't affect our payments one way or another.

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                  1. 91

                     Jayne Lancerposted 9 years agoin reply to this

                     I've just been looking around the Help section and the Learning Center, and whenever delays in stats is mentioned, the reader is told not to worry, because views will still be counted and no revenue will be lost. This kind of leads me to believe that the stats HubPages provides are connected in some way to revenue, which tells me that the stats must be pretty accurate. I can't find anything at all that otherwise tells me exactly from which stats earnings are calculated.
                     
                     I also sometimes notice my total (ever) views decrease a little. I've always thought that was HubPages deducting my own views and other invalid views.

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                     1. 87

                        Marisa Wrightposted 9 years agoin reply to this

                        It looks like I didn't answer this post when I thought I did!
                        
                        You raise a really interesting point, Jayne, and I'd love to know the answer.   Relache is right - when I first joined HubPages, stats were not accurate and there was no need for HP to invest in an accurate system, because views were not used to calculate payments.   
                        
                        However, that is clearly not the case now, and HP must have an accurate way to record impressions.  So I suppose I've always assumed that once the HP Ads Program started, those stats would be used instead.   But I honestly can't recall anything ever being said about it.  Hmmmm.

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   2. 90

      vineliner57posted 9 years agoin reply to this

      You're kidding, right?
      
      Squidoo was buggier than a back road in Amish country...

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7. 61

   LindaSmith1posted 9 years ago

   Report it Brit.  team@hubpages.com

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8. 79

   kenneth averyposted 9 years ago

   LindaSmith and Solaras, I posted in this forum about NOT getting any nofifications from HP--at all. And normally, I get comments from other hubbers about other hubs, But now my Yahoo Mail where I get HP and Facebook comments has not passed along ANY from either site. I have to say that in my nearly-four years on HP, this IS the most-frustrated I have been. I cannot help it. I just long on and off as if HP was fixed.

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9. 79

   kenneth averyposted 9 years ago

   Linda, I just posted my thoughts on the bugs on HP. Since Sept. 30, I have received three nofifications from HP. Usually I get so many I cannot respond at one time. Not that I am boasting, but I hear from other hubbers who comment on other hubs. I will praise God loudly when HP is finally back to normal.

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10. 79

    kenneth averyposted 9 years ago

    Linda, I just posted my thoughts on the bugs on HP. Since Sept. 30, I have received three nofifications from HP. Usually I get so many I cannot respond at one time. Not that I am boasting, but I hear from other hubbers who comment on other hubs. I will praise God loudly when HP is finally back to normal.

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11. 61

    LindaSmith1posted 9 years ago

    It has been nuts for a couple of weeks, since the transfers began.

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    1. 81

       ologsinquitoposted 9 years agoin reply to this

       I know the HP team is aware of the bugs, but I still want to bring it to their attention that I get a message that the site is offline when I try to load some of the pages. (I know you're all working hard behind the scenes.)

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       1. 87

          Marisa Wrightposted 9 years agoin reply to this

          Absolutely, but making vague complaints isn't going to help them track the problem, especially if they're posted in a "discussions" thread and not in the proper, staff-monitored thread where they're supposed to be reported.   
          
          The Community threads are not monitored by staff normally (though they do drop in occasionally).

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          1. 86

             DzyMsLizzyposted 9 years agoin reply to this

             It seems as if every time I see something as a technical bug, and report it in that forum, I get "scolded" and told to post it elsewhere, and the post gets moved.
             So I've given up posting over there, as I apparently can't tell what is and is not an appropriate post for that forum.

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             1. 87

                Marisa Wrightposted 9 years agoin reply to this

                I know you've had quite a lot of computer issues which you thought were HP issues, is that the kind of thing you mean?   
                
                If you're doubtful about the source of the problem, you're probably right to post it in the other forums first, and then if it is a technical issue, other Hubbers will let you know, and you can either ask for the thread to be moved or go and report it with confidence. 
                
                My problem with this particular thread is that it's not a report, it's just a complaint about "too many bugs".  There's absolutely no way staff can address that, even if it was in the right forum!   Also, if the OP had gone to the Technical forum, she would have found all the bugs had been reported and acknowledged.   So it is important to check that forum even if you're a bit nervous about using it yourself.

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                1. 86

                   DzyMsLizzyposted 9 years agoin reply to this

                   Well, yes, and no, Marisa.
                   
                   I've pretty much got my computer issues squared away, and am running my protection and cleaning software much more often.
                   
                   The kind of thing I am now referencing is where there is a particular problem that happens only on one site, (in this case, HP), and nowhere else I travel on the 'net.  That, I cannot ascribe to an issue with my own computer..
                   
                   Edit:  and, just now, as I was posting this, it 'thought and thought, and thought,' and then I got a "webpage cannot be displayed" adivsory....so I figured the post failed to post.... 
                   When I hit "reload" page, it did not..just sat there--hit "F-5" to refresh, and then got a dialog telling me the page was "in a redirect loop."
                   
                   So, I closed it out entirely, re-entered the site, and lo and behold, the post WAS here...  so yes...bugs are crawling all over HP

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                   1. 87

                      Marisa Wrightposted 9 years agoin reply to this

                      ....so I hope you're keeping an eye on the Technical section of the forums so you can see whether your problem is being experienced by others, and what the status of the problem is.  It doesn't solve the problem for you but at least you know it's being addressed.

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                   2. 81

                      Mark Ewbieposted 9 years agoin reply to this

                      It is not working very well for me either. 
                      
                      I have refreshed my motherboard and cleaned my mouse.  I bought Google Chrome from the local market and installed that along with Nortron security software from AliBaba.
                      
                      My mate Dave had a look and he said it could be a worm or a virus.  He wrote a page about it on Squidoo but it has recently disappeared.
                      
                      I asked Dave if posting about it on the HubPages site would help.  He said I would need to ask permission from the masters of the forum and make sure it was posted in EXACTLY the right place.  If there was already a thread about it I would get into quite serious trouble.
                      
                      I told Dave that since I got banned I really didn't give a two-piece tuppenny...

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12. 61

    LindaSmith1posted 9 years ago

    vineliner, back roads are full of something but it isn't bugs, maybe flies!

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13. 0

    Bruce Kirklandposted 9 years ago

    I can't figure out how to delete my account.  what is an email address for HP.  that they monitor?

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    1. 87

       Marisa Wrightposted 9 years agoin reply to this

       team @ hubpages . com

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    2. 65

       Arachneaposted 9 years agoin reply to this

       Here're links to information on how to close your acct:
       http://hubpages.com/faq/#closeaccount
       https://hubpages.com/my/profile/closeaccount

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14. 81

    Shades-of-truthposted 9 years ago

    Well, everyone, I just got a message when attempting to edit, that the editing tool was not available, and to check back in three minutes.

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15. 61

    LindaSmith1posted 9 years ago

    Maintenance thing going on.

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    1. 81

       Shades-of-truthposted 9 years agoin reply to this

       Looks like it. After I posted that, I was able to successfully edit the hub I was working on. Yea!

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