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FIXED: Stats inaccurate, not updating, & some values 0

  1. Writer Fox profile image67
    Writer Foxposted 2 years ago

    The 'total views ever' on the 'My Account' page is not updating when the other stats are changed.  This has been the case with at least the last 3 updates today.

    1. Matthew Meyer profile image75
      Matthew Meyerposted 2 years agoin reply to this

      Can you explain what you are seeing and how it is inconsistent in a bit more detail please?

      1. Writer Fox profile image67
        Writer Foxposted 2 years agoin reply to this

        When the stats update, the 1-day stats change, but the 'total views ever' remains the same, which is impossible.

        1. Matthew Meyer profile image75
          Matthew Meyerposted 2 years agoin reply to this

          I have passed this on to our engineering team to see if there is an issue we need to resolve.
          Thanks for sharing this information and for your continued patience.

          1. Writer Fox profile image67
            Writer Foxposted 2 years agoin reply to this

            Thank you.  It's been this way for at least 12 hours.

      2. colorfulone profile image86
        colorfuloneposted 2 years agoin reply to this

        Matthew, I was just coming to report that my one day views stats are all reading 0. That is not correct.

        1. Pollyanna Jones profile image100
          Pollyanna Jonesposted 2 years agoin reply to this

          This is happening on my page too. Great to hear that a fix is being worked on.

    2. Matthew Meyer profile image75
      Matthew Meyerposted 2 years agoin reply to this

      We are currently working to address the stats, so they should be updating soon.
      We are fixing both the daily and "ever" stats, but they will not match until they have all been updated.

      The 'last 24 hours' and 'ever' should update at the same time.

      1. Writer Fox profile image67
        Writer Foxposted 2 years agoin reply to this

        Thank you so much!

      2. rajan jolly profile image92
        rajan jollyposted 2 years agoin reply to this

        Are you sure there has been no Google update?

        1. Bedbugabscond profile image98
          Bedbugabscondposted 2 years agoin reply to this

          My real time on Google analytics would indicate that my traffic is the same. But Google is forever updating. Since my traffic is OK, I'm not going to panic, yet...

    3. ChitrangadaSharan profile image64
      ChitrangadaSharanposted 2 years agoin reply to this

      Same here!

    4. peachpurple profile image82
      peachpurpleposted 2 years agoin reply to this

      yes, i was shocked when my total views stated 28!

    5. ChitrangadaSharan profile image64
      ChitrangadaSharanposted 2 years agoin reply to this

      Its a zero now!

    6. CatherineGiordano profile image99
      CatherineGiordanoposted 2 years agoin reply to this

      Me too. So frustrating. I'm really close to the milestone of 10,000 views and I wanted to see those zero's turn over.

    7. Matthew Meyer profile image75
      Matthew Meyerposted 2 years agoin reply to this

      There are, indeed, ongoing stats issues that we are currently working to resolve.

      Maybe this means you can start your weekend early!
      Thanks to everyone for your continued patience.

      1. Greensleeves Hubs profile image98
        Greensleeves Hubsposted 2 years agoin reply to this

        One query I have - not of great importance perhaps, but is traffic still being recorded but simply not displayed, or is it not being recorded? In other words, when the glitch is rectified, will traffic figures from the past few days be included in updated stats, or are the visits we've had to our hubs during this period effectively now lost from the stats?

        1. Matthew Meyer profile image75
          Matthew Meyerposted 2 years agoin reply to this

          It is just not accurate right now on the stats page and we are working to address it right now.

          It is being recorded.

          1. Greensleeves Hubs profile image98
            Greensleeves Hubsposted 2 years agoin reply to this

            Thanks. That's good to know.

          2. JayeWisdom profile image93
            JayeWisdomposted 2 years agoin reply to this

            It's a relief to learn those views aren't lost.

    8. Matthew Meyer profile image75
      Matthew Meyerposted 2 years agoin reply to this

      There should be adjustments and the zero values should see the accurate information reflected on the stats page. If you are still seeing any issues, please chime in here and let me know.

      Thanks!

      1. Writer Fox profile image67
        Writer Foxposted 2 years agoin reply to this

        It was fixed on Friday.  Thanks.

        1. monic-alang profile image84
          monic-alangposted 2 years agoin reply to this

          It's good now , Thank you very much smile

    9. Lorelei Cohen profile image79
      Lorelei Cohenposted 2 years ago

      It seems that traffic stats are not picking up new visits either. Every new update seems to be halving traffic across all 3 of my accounts. If it was one account then I could understand this but across the board is just too big to count as a fluke. Something is funny in stats land.

      1. Writer Fox profile image67
        Writer Foxposted 2 years agoin reply to this

        Thanks for confirming this.  That's exactly what I am seeing, too.

    10. Nell Rose profile image93
      Nell Roseposted 2 years ago

      My stats are going down and down and down! this is beyond weird! I know that when we have a Google Panda etc it does go down for a few days or weeks, but this is literally over the course of an hour!

      1. Writer Fox profile image67
        Writer Foxposted 2 years agoin reply to this

        Two updates ago, I visited three of my 'starter' Hubs that I have never published and which have 0 views for the week just to see if the visits would record.  They didn't.

    11. ChristinS profile image96
      ChristinSposted 2 years ago

      Yes, my traffic is down lower than ever so I hope it is a glitch here and gets resolved.  I can't believe my traffic dropped that much in the course of a day.  I was getting scared.

      1. Writer Fox profile image67
        Writer Foxposted 2 years agoin reply to this

        I was getting scared too, since it took 5 hours for anyone else to confirm it wasn't just me!!!!  I've never seen so many blue arrows.

        1. Shades-of-truth profile image90
          Shades-of-truthposted 2 years agoin reply to this

          It is not just you. My experience is the same.

        2. Sam Montana profile image81
          Sam Montanaposted 2 years agoin reply to this

          Exactly what I noticed this morning...I have never seen so many blue arrows either and got that knot in my stomach that I did something wrong.

      2. monic-alang profile image84
        monic-alangposted 2 years agoin reply to this

        That's exactly what is happening to my hubs... Well it really hearts to have Zeros only not even one or two sad

    12. Rik Ravado profile image92
      Rik Ravadoposted 2 years ago

      Yes my daily stats are suddenly down to less than half the normal values.

    13. FatFreddysCat profile image100
      FatFreddysCatposted 2 years ago

      Something funky is definitely going on. My traffic hasn't been anything to scream about lately but DAMN, when I checked my stats this afternoon they were low enough to limbo under an earthworm!!

    14. rajan jolly profile image92
      rajan jollyposted 2 years ago

      When I checked my daily stats this morning they had dropped by over 75% and the total views ever figure was stuck at the overnight figure. So much drop just overnight seems improbable as I have been having consistent views since long. There seems to be some glitch with the stats reporting.

    15. Paul Kuehn profile image93
      Paul Kuehnposted 2 years ago

      My stats this morning also showed about a 70% drop from yesterday.  Maybe there is another Penguin update happening now.  I guess we can only hope for the best.

    16. Thomas Swan profile image97
      Thomas Swanposted 2 years ago

      Phew! Glad this appears to be a technical issue and not a Google smite.

    17. davidlivermore profile image100
      davidlivermoreposted 2 years ago

      Geez glad this is a bug.  My stats are dropping fast and I thought my content was tanking.  Glad that isn't it.

    18. PaulGoodman67 profile image98
      PaulGoodman67posted 2 years ago

      Glad I saw this!  I was a little worried about my plummeting stats!  (Although Google reassure me that it was a bug!)  smile

    19. Greensleeves Hubs profile image98
      Greensleeves Hubsposted 2 years ago

      Good to see these posts. My Account Page today shows traffic of 141 - it hasn't been below 300 in the past year and is usually much more than that. My first thought was a Google update, but this is too extreme even for that, so I took a look at Google Analytics, and no recent drop was recorded there. Suddenly all seemed right with the world once more!  Thanks for those who wrote reassuring posts here.

      1. sallybea profile image99
        sallybeaposted 2 years agoin reply to this

        My Daily traffic went down backwards by 130 views in the last hour and the weekly tool yet the views ever, have stayed the same.  Something really is amiss.  I have three screen shots to prove it.

    20. aesta1 profile image83
      aesta1posted 2 years ago

      Glad it is just a technical issue and hope it will be fixed soon.

    21. Cardisa profile image94
      Cardisaposted 2 years ago

      My total traffic per day is less than 100, which is weird! I was seeing the best traffic I have seen for months and suddenly zilch on my best hubs. Something is very wrong.

    22. Glenn Stok profile image100
      Glenn Stokposted 2 years ago

      Matt posted a comment earlier in this thread. This is a bug that will be fixed. My Google Analytics shows that traffic has stayed stable, so it's only the HP stats that are stuck.

    23. Millionaire Tips profile image92
      Millionaire Tipsposted 2 years ago

      It's raining blue arrows!

      1. Cardisa profile image94
        Cardisaposted 2 years agoin reply to this

        lol...feeling the blues!

    24. earner profile image86
      earnerposted 2 years ago

      Me too.  Just adding my voice to the weight and span of the issue.

      I'm sure it'll be fixed soon, I've never had any issue on Hubpages last very long.  They do get fixed pronto.

    25. littlething profile image86
      littlethingposted 2 years ago

      Oh, good. I've never gotten many views, but seeing that I had NO views for today was not exactly encouraging. Glad to see that it might just be a bug

    26. viryabo profile image85
      viryaboposted 2 years ago

      Zero views! I'm laughing so much my ribs are cracking!
      Reminds me of my first few days on HubPages.

    27. FatFreddysCat profile image100
      FatFreddysCatposted 2 years ago

      It was quite humbling to see all those zeroes when I logged in this morning. If I hadn't already known there was a stats issue, I might have thrown my hands up and said "screw it, I give up!" Haha

    28. Nell Rose profile image93
      Nell Roseposted 2 years ago

      I laughed too, because when I logged in I thought, I am going to only have a few views today because of the stats problem! LOL!

    29. misterhollywood profile image95
      misterhollywoodposted 2 years ago

      Yep I noticed this too. One of my hubs I know for a fact is getting a lot of traffic right now but the stats display is showing incorrect info. Glad you mentioned this!

    30. shellys-space profile image59
      shellys-spaceposted 2 years ago

      I was so pleased to see traffic improving and today a big "0" about gave me a heart attach.

    31. ktnptl profile image65
      ktnptlposted 2 years ago

      It shows zero views on all my hubs sad please help.

      1. Swisstoons profile image70
        Swisstoonsposted 2 years agoin reply to this

        Ditto.  I hope and trust this is a site-wide glitch.

    32. Lady Lorelei profile image85
      Lady Loreleiposted 2 years ago

      Only good thing about this situation is that we should all be seeing a bunch of little red up arrows when things start updating again smile

    33. Cardisa profile image94
      Cardisaposted 2 years ago

      It's back! Nice figures smile

      1. colorfulone profile image86
        colorfuloneposted 2 years agoin reply to this

        Thank you. smile

    34. LindaSmith1 profile image61
      LindaSmith1posted 2 years ago

      Views won't show until it is featured which takes up to 24 hour if not longer. Once it is featured, as long as the counter is working, then all views will show up including those that occurred before hub is featured.

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