RESOLVED (4/5 110p PT): HubPages Statistics delay caught up

1. 76

   maalarueposted 11 years ago

   I saw where this issue has been addressed in the past and supposedly corrected. But for many weeks now, especially toward the end of the week and weekends, my HubPages stats will not update for hours and sometimes even days at a time. An example would be "Includes data from 17 hours ago and earlier".
   
   Is anyone aware of this issue?

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   1. 83

      Simone Smithposted 11 years agoin reply to this

      Hey maalarue,
      Sorry for the inconvenience; sometimes our stats don't update right away. If super-up-to-date stats are really important, we recommend using Google Analytics as your primary source of information.

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      1. 82

         davidlivermoreposted 11 years agoin reply to this

         I honestly prefer using the stats on Hubpages over Google Analytics.  I like the analytics, but sometimes I just want a simple rundown.  I check my analytics once a day, but my hub stats multiple times a day.  They are so much easier to read and understand, overall.

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      2. 76

         maalarueposted 11 years agoin reply to this

         Thanks for your prompt response, Simon, But 'sometimes' is an understatement. Lol! Just wondering if this issue was being addressed by support teams. I use Google analytics, but Hub stats shows information I don't get on Google, such as violations, pending status, disables Ads, needs revision, duplications, etc.

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      3. 57

         Dale Hydeposted 11 years agoin reply to this

         Sorry to say, but this does not address the issue.  When is a fix due?  What is causing this to happen at least once a week?  And why refer us to Google Analytics, which does not supply us with many details that HP status does?

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         1. 59

            Randy Godwinposted 11 years agoin reply to this

            Just because, Dale.   That's why! 

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            1. 57

               Dale Hydeposted 11 years agoin reply to this

               Lol, okay Randy!

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               1. 59

                  Randy Godwinposted 11 years agoin reply to this

                  I'm quite sure one of the techs is on this right now, Dale!  It must be embarrassing to them for this to be happening so often.  I feel bad for them. 

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                  1. 59

                     Words By Williamposted 11 years agoin reply to this

                     Randy,
                     
                     We've never spoken, but I've followed your posts. What's up with the new political correctness? Will you be running for office?

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         2. 81

            brianrockposted 11 years agoin reply to this

            Out of curiosity, what information do you get from the HubPages stats that you can't get from Analytics...?
            
            I'd think it was the other way around. Analytics is a wealth of information. The only downside I see is that it can be a bit more complex and less user friendly if you aren't familiar with it.

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            1. 57

               Dale Hydeposted 11 years agoin reply to this

               Well, let me see.  I can't see "idled" hubs there for one...yet we have a short time to correct any problem with that time of issue prior to being dropped from Google search.
               
               We can not see broken links, which will pull a hub down in search rankings.
               
               Wait a minute, I could go on, but I should not waste my time answering this, lol. Any seasoned Hubber could come up with a list.
               
               Edit:  Ahhh...only been here three months, eh?  Well, as you are here longer, you will get more familiar with things, lol.
               
               Btw, I was using Google Analytics when it was a new born child, so I am very familiar with it.

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               1. 81

                  brianrockposted 11 years agoin reply to this

                  Wow. Condescension much?
                  
                  Seems to me that you just want to complain for the sake of complaining. So I'll just let you have your fun, add you to the list of Hubbers I'll never talk to again, and be on my way.

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                  1. 57

                     Dale Hydeposted 11 years agoin reply to this

                     Sorry truth hurts.  I just reread what I posted...nothing but the facts and only the facts kind sir, lol.   I shall not toss and turn and lose any sleep over you vow to never talk to me again.  Sort of strange you have a list of us Hubbers you will never talk to again being here for a rather short period of time.  I reckon that is why you do not have many followers.  
                     
                     One thing to keep in mind, PRIOR to your arrival here, HP has gone through many changes, and one is that it is focusing on being a more social platform.  Think about it.

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                     1. 59

                        Randy Godwinposted 11 years agoin reply to this

                        I hope I'm on that list too, Dale! 

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                        1. 57

                           Dale Hydeposted 11 years agoin reply to this

                           I would imagine you are further towards the top of the list, Randy, haha!

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                              Randy Godwinposted 11 years agoin reply to this

                              I certainly hope so, Dale.  I care not to bother with newbies with such attitudes. 

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                  2. 83

                     aa liteposted 11 years agoin reply to this

                     And it seems to me, Brian, that you've started posting only to make the point that anybody who complains about anything on HP must be an over-emotional, attention seeking malcontent.
                     
                     We've actually never spoken, but just in case that was ever going to happen, could you please add me to that list. 
                     
                     Ta very much.

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         3. 87

            Jean Bakulaposted 11 years agoin reply to this

            You can tell because your hubber score (which doesn't mean anything)! doesn't change or fluctuate in days, mine was the same for a whole week. I also just like to go to my account page and see if there are red arrows and what hubs they are on. It's a quick way to check and see if the same hubs are low scorers and if you need to considering doing something about it. I don't want to check the Analytics page or several other pages. It just gets more and more complicated to write here. I also dislike that when I am on my accounts page, the heading is much larger and the actual hub list is down so low on my computer screen I have to scroll UP to see my hub titles. I know these are little things, but they keep adding up to a point where sometimes I don't even come on HP all day anymore.

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   2. 83

      Rock_njposted 11 years agoin reply to this

      They ran out of bubble gum and crazy glue to keep their Hub stats calculator together.  New supplies are on order and the problem will be fixed shortly.

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   3. 71

      Matthew Meyerposted 11 years agoin reply to this

      Just wanted to post an update.
      As of this post we are working to resolve the issue and we should be caught up in the next few hours.
      Thanks for your continued patience.

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      1. 92

         peeplesposted 11 years agoin reply to this

         Thank you for the update!

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      2. 59

         Words By Williamposted 11 years agoin reply to this

         Thanks Double M,
         
         Good to hear from someone with the inside scoop.

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2. 94

   jansharesposted 11 years ago

   Good morning, maalarue, same here. My earnings have been updated twice in 4 days, page view stats seem stuck again since yesterday afternoon. I'm sure they will get to it soon. But, yes, it is frustrating.

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3. 79

   sabrebIadeposted 11 years ago

   Yep...same here.
   And right now we are at 19 hours and counting according to my page.

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   1. 77

      TIMETRAVELER2posted 11 years agoin reply to this

      My stats have been stuck for 24 hours now.  It's the same problem we see again and again.  HP keeps fixing it, but it keeps happening about once each week.  Please HP...do something permanent about this one!

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   2. 75

      kittythedreamerposted 11 years agoin reply to this

      Mine's actually stuck at 40 hours...

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4. 74

   FatFreddysCatposted 11 years ago

   Hope it gets fixed soon, cuz one of my Hubs has had an epic week and was blowin' up views like crazy, I'm dyin' to find out how many it's gotten since the last stats update!!!

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   1. 83

      Rock_njposted 11 years agoin reply to this

      Which hub are you referring to?  Curious?

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   2. 83

      NateB11posted 11 years agoin reply to this

      I was feeling that way too, because I had a bit of a surge, then a sudden drop; but I think it just appeared as a drop because stats hadn't been updated. Looking forward to see if the upward trend is continuing too.

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5. 81

   lovebuglenaposted 11 years ago

   Right now my message says something like "Includes data from 24 hours ago and earlier". It's a bit frustrating but nothing we ourselves can do. We can only wait until the systems finally updates with latest stats. There is Google Analytics we can use but I wonder how accurate that is in comparison to the stats we see under our account here at Hub Pages.

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6. 60

   Mark Ewbieposted 11 years ago

   

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      earnerposted 11 years agoin reply to this

      Love it. And miss you.
      
      (PN)
      
      ..... don't forget your friends in "the other place", we miss you.

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7. 60

   paradigmsearchposted 11 years ago

   I have previously addressed this problem before. I shall do so again. Apparently, I still have access to HP's main server.

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   1. 81

      Marcy Goodfleischposted 11 years agoin reply to this

      LOL!  Works sort of like that person who used to sit and answer the phone and say, "The time is now twelve twenty-three and eight seconds.  The time is now twelve twenty-three and nine seconds . . . "

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8. 70

   Howard S.posted 11 years ago

   How can you tell how long it's been since the stats updated? HP removed the footnote cipher that used to indicate the stats age. It's one thing not to have current stats, but far worse not to know what point in time the stats were created.

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   1. 59

      Words By Williamposted 11 years agoin reply to this

      Howard, The info is on the My Accounts page, justified right. On the same line as the word "Statistics".

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      1. 70

         Howard S.posted 11 years agoin reply to this

         Oh, how kewl; thanks! You can't know how much I missed this for the past few weeks or months since they removed it from the footer.   This is a better location--I just didn't know they'd moved it!

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9. 59

   Randy Godwinposted 11 years ago

   This is a regular occurrence lately and certainly tends to make it harder to tell when a particular hub is doing well or is being tracked correctly.  Strange the tech guys never address this problem and only the staff who don't have anything to do with the stats comment on the lag time.  And I know Simone, it isn't in the TOS that you guys guarantee to keep them up to date at all.  But darn...........! 

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10. 59

    nybride710posted 11 years ago

    29 hours here.

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    1. 72

       Abbyfitzposted 11 years agoin reply to this

       I can't wait till it rolls over. I was 15 views away from my 10,000 views yesterday afternoon. I'm missing a milestone here lol

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       1. 57

          Dale Hydeposted 11 years agoin reply to this

          Congratulations, Abby.

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             Abbyfitzposted 11 years agoin reply to this

             Thanks. Glad I wasn't staying up to watch it roll over. I'd have been awake for thirty some hours lol

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                Dale Hydeposted 11 years agoin reply to this

                Lol!

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11. 83

    Rock_njposted 11 years ago

    32 hours, no stats update, do I hear 33?

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    1. 59

       nybride710posted 11 years agoin reply to this

       Most likely!

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       1. 88

          Suzie HQposted 11 years agoin reply to this

          34 hours and counting!

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12. 78

    SoundNFuryposted 11 years ago

    There is always a 2 hour lag at around 11 p.m. PST as it is, so I'm betting there's no update until the wee hours tonight, maybe even tomorrow.  Blargh.

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13. 59

    Randy Godwinposted 11 years ago

    Strangely enough the hubscore is changing as it usually does.  The most useless part of the stats works great!    Go figure!

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14. 94

    ChitrangadaSharanposted 11 years ago

    Mine were updated 38 hours ago.

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15. 83

    Rock_njposted 11 years ago

    40 hours with no stats update.  Is this a record?

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    1. 57

       Dale Hydeposted 11 years agoin reply to this

       Same here, on hour 40.  Very unusual during the week.  I have seen it for over a day on the weekend and holidays, but never like this during the week.

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       1. 81

          Marcy Goodfleischposted 11 years agoin reply to this

          Wonder if we will get an update before the weekend?  And then will it be a dry spell again, because of the weekend?

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16. 60

    SAM ELDERposted 11 years ago

    mine as well, 40 hours..

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17. 82

    earnerposted 11 years ago

    I am at 40 hours.  While I understand system fixes take their time sometimes.... from a user's view it's a little annoying when you recently published a hub and are getting comments yet can't see the traffic.
    
    I've 3 hub accounts and although I've managed to get something in GA, I can't swear to being able to get all information across everything in GA and Adsense accounts for all three accounts (too hard, made a sandwich instead).

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18. 82

    rebekahELLEposted 11 years ago

    Hello hello, anybody out there..?
    
    41 hours...

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    1. 0

       anndangoposted 11 years agoin reply to this

       Yep, 41 hours at least. Hmmm...

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       1. 83

          Rock_njposted 11 years agoin reply to this

          Make it 42.  Anyone taking bets on when this will get fixed?

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19. 71

    getitriteposted 11 years ago

    My last update was Wednesday.

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20. 74

    FatFreddysCatposted 11 years ago

    We're now up to 42 hours... 42 of course is the answer to Life, the Universe, and Everything... so maybe it will become clear soon

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    1. 60

       Brie Hoffmanposted 11 years agoin reply to this

       43 hours

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21. 0

    Educateurselfposted 11 years ago

    43 hours, but I am comfortable with google analytics. Hope hubpages solve this soon.

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22. 61

    Steve Lensmanposted 11 years ago

    Coming up to two days, when do they usually ship the new stats counters, mondays?
    
    Sadly unless I'm using it wrong google analytics doesn't give me the same info the HP viewmeter does, is there a way of finding out how many views a single hub has had in the past week or month or year?

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23. 60

    paradigmsearchposted 11 years ago

    Too bad about the stats. According to GA and Quantcast, looks like HP is having a banner traffic week. And Quantcast now has HP at "Quantified Directly Measured Data 74 US RANK". If the stats had been working, there would have been a whole bunch of happy campers running around here. Maybe the stats are broken simply because they couldn't handle the increased volume.

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    1. 74

       FatFreddysCatposted 11 years agoin reply to this

       I know *I* was having a great week, one of my music Hubs had been linked on a band's official Facebook page and was blowin' up like crazy.
       
       With that additional traffic I was thiiiiis close to breaking 50,000 total views (on all my Hubs)... and then the stats counter crapped out. So for the last two days my "ever" views amount has been hangin' at 49,000 and change...I hope they fix it soon because I'd love to know if I actually made it over the 50K hump, the suspense is KILLING ME!!!

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       1. 77

          TIMETRAVELER2posted 11 years agoin reply to this

          Time to start emailing the team.  This has gone on too long.    I'm at 45 hours and counting right now and it is impossible for me to do my daily analysis without the info the stats provide.   Have never seen it this bad before!

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       2. 96

          LongTimeMotherposted 11 years agoin reply to this

          I imagine watching the 50K actually clicking over would be very exciting, FatFreddysCat, Now you won't know when to pop the champagne.
          
          If you've missed the 50K moment, will you be putting it back in the refrigerator until 60K?

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          1. 74

             FatFreddysCatposted 11 years agoin reply to this

             I can't afford champagne. I'll just drink a beer.

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       3. 74

          FatFreddysCatposted 11 years agoin reply to this

          I just checked my stats a few minutes ago and it looks like they've "updated" to "12 hours ago and earlier," which beats "42 hours" or more, so I guess that's progress... I still haven't quite made it over the 50K hump ... but hopefully soon!!!

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    2. 60

       Brie Hoffmanposted 11 years agoin reply to this

       Me too, the money is way up but it's so frustrating to not know why????

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24. 75

    kittythedreamerposted 11 years ago

    Yep, mine's stuck at 45 hours...curious as to why that's happening so much.

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25. 96

    LongTimeMotherposted 11 years ago

    Count me in too. 45 hours. Some kind of clue would be nice.

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26. 0

    rmcmillenposted 11 years ago

    Both my hubs have "updated 45 hours ago" when it comes to their traffic counter............ I am just hours away from 2 days straight and I see no end in sight...... woo-freakin-hoo!

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    1. 72

       Abbyfitzposted 11 years agoin reply to this

       I hate it when this happens. I always feel like I got cheated of views. I got my earnings for yesterday. It said I only had 37 views but analytics says something way different

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27. 60

    Mark Ewbieposted 11 years ago

    

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    1. 81

       Marcy Goodfleischposted 11 years agoin reply to this

       I hope you know how much you help us get through times like this, Mark Ewbie!
       
       Got any good stick drawings to help us laugh at the stolen content thing?  Maybe I saw a few - can't recall.  My eyes are glazed over from extended hours in DMCA-Land.

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       1. 60

          Mark Ewbieposted 11 years agoin reply to this

          Hmm. Stolen content and a humorous pick-me-up.  Tough ask.

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28. 0

    rmcmillenposted 11 years ago

    Seriously, I can not wait to see the traffic jump once this problem is fixed.... the money I have made has tripled in the time that this problem has been on going..... I can only imagine what that means for the "hit count" of my traffic counter

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    1. 77

       TIMETRAVELER2posted 11 years agoin reply to this

       rmcmillen:  WOW...really?  Mine is still slogging along, but I'd still like to see the details.  I have emailed the team and am awaiting a response.  I hope one comes before Monday!

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29. 0

    rmcmillenposted 11 years ago

    We can only hope...... I seriously want to see my traffic.... somehow its just not the same no matter how much I see a difference in my cash flow.

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30. 60

    paradigmsearchposted 11 years ago

    When all else fails, drop by Real Time. Looks like HP is perking along quite well for a Friday.

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    1. 59

       nybride710posted 11 years agoin reply to this

       Pardon my ignorance, but what's that?

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          paradigmsearchposted 11 years agoin reply to this

          It is part of Google Analytics. You will see the menu option on the left, under Standard Reports. Click Real Time, then click Overview.

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    2. 77

       TIMETRAVELER2posted 11 years agoin reply to this

       My "real time" sucks right now.  I do better with the stats page for some reason!

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          paradigmsearchposted 11 years agoin reply to this

          It do indeed comes and goes... I like seeing what keywords pop up.

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    3. 83

       aa liteposted 11 years agoin reply to this

       Yay! My last hub of last month, just had a visit according to analytics, from the keyword I was targeting, so nice when that works.
       
       Now if hub stats were working, I could see how many visits it had today, I'm sure I could drill down to that data in GA, but it's too much hassle.  It's nice to see the numbers for all individual hubs on one page.

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31. 66

    faythefposted 11 years ago

    I think the staff is on spring break.....or at least the stats are..

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    Mark Ewbieposted 11 years ago

    

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    1. 61

       stuff4kidsposted 11 years agoin reply to this

       Deleted
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          nybride710posted 11 years agoin reply to this

          The total number just changed, but individual hubs still haven't updated.  I published 4 in the last 3 days that still say 0.  I know there have been views because I've gotten comments.  It still says last update 2 days ago.

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          1. 77

             TIMETRAVELER2posted 11 years agoin reply to this

             My stats just updated...kind of.  They say the info is now from 12 hours ago or more...that's a lot better than 47 hours, but still is not a total update.  I'll take what I can get!

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             1. 81

                Marcy Goodfleischposted 11 years agoin reply to this

                Hey TT - it is pretty funny to check the forum threads and next to the one about delays in hourly updates, see TIMETRAVELER2 as the most recent post. I'm channeling the Twilight Zone theme song now . . .

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                1. 77

                   TIMETRAVELER2posted 11 years agoin reply to this

                   doo doo doo doo     doo doo doo doo

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                      Randy Godwinposted 11 years agoin reply to this

                      Don't step in it! 

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    2. 82

       earnerposted 11 years agoin reply to this

       Wish I could draw like you do.... my life'd be so completely different if I was you ......
       
       My my, that sounded creepy and stalkerish.

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          Mark Ewbieposted 11 years agoin reply to this

          Hey PN my friend. I couldn't do anything a year or so ago and then I just started doodling.  Good stalking though!

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    3. 81

       Marcy Goodfleischposted 11 years agoin reply to this

       Simone will be placing an order for that Bow-Hat shortly. 
       
       Thanks for the pick-me-up Stolen Hub Stickman Humor - I love it!

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33. 76

    maalarueposted 11 years ago

    I see we made some progress. We went from 2 days to 14 hours.

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34. 81

    lovebuglenaposted 11 years ago

    14 hrs is surely better than 48 hours... but I'd still love to see stats from a few hours ago...

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    1. 78

       SoundNFuryposted 11 years agoin reply to this

       I miss the good old days (a few days ago) when we actually had stats every hour.  Imagine that!

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          Randy Godwinposted 11 years agoin reply to this

          We all do!  It seems for the last 4 months the stats have been screwy at best.  This is the worst they've been since I started writing here 4 years ago.  An omen perhaps? 

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       2. 82

          rebekahELLEposted 11 years agoin reply to this

          What we take for granted?   A song in tribute to the good old days.. and for those following this thread. 
          I want to know if FatFreddysCat rolled over 50K views.

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             FatFreddysCatposted 11 years agoin reply to this

             I DID roll over 50K views! I did, I did, I did!! Yay me!! (Opens beer)

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                paradigmsearchposted 11 years agoin reply to this

                Well Done!

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                Randy Godwinposted 11 years agoin reply to this

                Cool for you, FFC!  Congratzalino! 

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                Words By Williamposted 11 years agoin reply to this

                Bravo con cerveza.

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                NateB11posted 11 years agoin reply to this

                Congrats!

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             5. 82

                rebekahELLEposted 11 years agoin reply to this

                NICE!  Congrats on the views. Enjoy!

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35. 57

    Dale Hydeposted 11 years ago

    So, since my last post it has gone from 40 hours to 14 hours?  And.....the weekend is coming on us.... Reckon this is not good, lol.

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36. 60

    paradigmsearchposted 11 years ago

    Hark! I do believe a second update has just been recently perpetrated, "Includes data from 4 hours ago and earlier".

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37. 70

    Howard S.posted 11 years ago

    Is it just me--or does anyone else suspect the 7-day stats to be routinely tallying high in the last week or two? Mine shows something over 1400 now, but I've only ever once seen it above 200 for the day, and that only held for a few hours. It's usually been around 165-185 daily for the past week, so are they tallying an 8-day week?!

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38. 81

    lovebuglenaposted 11 years ago

    how do you find out the daily totals for hub views?

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    1. 70

       Howard S.posted 11 years agoin reply to this

       I keep checking the "My Accounts" page every few hours like everyone else in this particular thread. There's a column for the past rolling 24 hours. If it's going to average over 200 (i.e. 1400 for 7 days), it seems like I ought to be able to catch it in the act at least a couple of times!

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          Randy Godwinposted 11 years agoin reply to this

          This puzzles me also, Howard.  One would think there would be a rather high tally of views sometime or another.

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       Susana Sposted 11 years agoin reply to this

       Google analytics.

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    FatFreddysCatposted 11 years ago

    thanks, all!

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    Randy Godwinposted 11 years ago

    I wonder if this is as good as it's gonna get?  I suppose it's too much to hope for the stats ever being up to date again.  Might as well do away with them if this is indeed the case. 

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