Stats Disabled

1. STAFF

   pauldeedsposted 14 years ago

   You may have noticed that the stats button on your hub now says "stats disabled" and that your total hubs views are not moving up.  We had a hardware failure on one the servers that we use to record and process the millions of views we get a day.  We are working to restore the stats, but it may take a day or so to get things back to normal.
   
   Please bear with us.  Other than stat related services the site should be functioning normally.  If you haven't already, this might be a good time to sign up for Google Analytics.  Analytics will provide you with an even more comprehensive set of stats than we offer.

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   1. 78

      elayne001posted 14 years agoin reply to this

      Gee - I'm glad I checked the forums 'cause I thought I was stuck at the same number all day and wondered if there were any readers out there. Thanks for the info.

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      James A Watkinsposted 14 years agoin reply to this

      Thank you for the answer.

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      Drew Breezzyposted 14 years agoin reply to this

      thanks I was perplexed

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      bayareagreatthingposted 14 years agoin reply to this

      Thanks for the info- it started last Friday- it must be a big issue!

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         Patty Inglish, MSposted 14 years agoin reply to this

         Yes, that's when I started so much updating. I need to do it monthly.

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      starme77posted 14 years agoin reply to this

      Any idea when the stats pages eill be working? Hate to be bugging - but just wondering - thanks

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      junk4rufusposted 14 years agoin reply to this

      Thank you!

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      BaliMermaidposted 14 years agoin reply to this

      Dear Mr. Deeds,
      
      Are all aspects of the statistics back to normal?  If not what is still not correct and when might we expect the system to be back to "normal".
      
      If you feel that everything is back to normal, I would like to ask if anything was lost in the way of data. The reason I ask is because just before the statistics locked up / the hardware failed, or what ever caused the problem, my total hubvisits were approximately 3,750 visits short of 1,000,000 visits.
      
      I have enjoyed hubpages for over 14 months and having watched others celebrate reaching, and receiving a milestone medal for such a feat, I was also anxiously anticipating reaching this milestone of my own.
      
      Unfortunately reaching my 1,000,000 visitor milestone seems to have disappeared into a black hole.  I have searched for more hours than is reasonable in the milestones listing and cannot find my milestone listed, even though my total visits are now well over 1,000,000 total visits.
      
      I would appreciate knowing if my milestone was noted, as others have been. If it was may I ask, where I can find information on this milestone.
      
      Thank you,
      Balimermaid
      
      

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      1. STAFF

         pauldeedsposted 14 years agoin reply to this

         All aspects of the statistic are back to normal.  Milestones are distributed periodically (not instantly).  I see your 1,000,000 visit milestone here (4 times in fact, which was caused by a different issue):
         
         http://hubpages.com/profile/BaliMermaid/hubtivity

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   SunSevenposted 14 years ago

   Thanks for the info update Paul.

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3. 61

   Jane@CMposted 14 years ago

   BUMP for all that need it!
   
   Thanks Paul.

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4. 68

   Pearldiverposted 14 years ago

   Thanks Paul.

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   KCC Big Countryposted 14 years ago

   I did notice...and thanks for letting us know what happened. 

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   archdawposted 14 years ago

   I thought I got banned again!!!  THanks.

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7. 60

   lxxyposted 14 years ago

   Good luck!
   
   I'll send over some coffee..

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8. 73

   thranaxposted 14 years ago

   I miss seeing my traffic sources though hubpages.
   
   Come back Soon!
   ~thranax~

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      RedElfposted 14 years agoin reply to this

      Oh! Such big sad eyes... poor thranax
      
      I know how you feel - if Analytics goes down I have a bad day too!
      
      Nelle Hoxie was recommending chocolate cupcakes with peppermint sprinkles for sad feelings - someone else was touting a stiff drink - maybe try both?
      
      Feel better soon

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   Scott.Lifeposted 14 years ago

   Google analytics says its not receiving any data for tracking...Hmmmm

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10. 82

    Susan Ngposted 14 years ago

    Google Analytics is a bit too much for my poor brain to process.  Tried it once and didn't understand anything.

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       Eaglekiwiposted 14 years agoin reply to this

       Lol same here , everynow n then I look at my account and get this glazed look on my face lol

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    2. 94

       viryaboposted 14 years agoin reply to this

       Same here. Mine never works. I dont understand how to make it work, so i stopped trying. Always reads zero everything while i still get traffic.

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11. 77

    Rebecca E.posted 14 years ago

    thanks for the info, and google analytics isn't running to great either.
    As of right now stats are still disabled.

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12. 54

    Genniferposted 14 years ago

    Yeah, I've noticed... thanks for explanation...

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13. 0

    Ghost32posted 14 years ago

    I'm totally unimpressed with Google Analytics as well.  'Course, I'm the next thing to a full blown Luddite--still prefer and use Works over Word--so consider the source.
    
    Appreciate the update, Paul.  Had just now noticed the Disablementarianism (maybe a new faith for the Religion forums,  that could be?).  Figure it'll keep me from spending all that late-night time figuring out which Hub just jumped into view on Google.  Maybe make it to bed by 1:00 a.m. for a change...

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14. 73

    EYEAM4ANARCHYposted 14 years ago

    Will it be updatin' me swag once it be fixed, matey? Arrrr!

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15. STAFF

    pauldeedsposted 14 years ago

    Quick update, we've re-enabled the stats buttons, but the data that is displayed stops on September 8th.  The day, week, month, and total views for your articles will remain stalled for now.   We hope to get the rest of the data back online and regular hourly processing back to normal soon.  We'll post another update when we have some news.

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    1. 0

       mdawson17posted 14 years agoin reply to this

       Hey Paul I see the stats are still down; just checking to see if their has been any updates of correction for this morning?

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    Helen Caterposted 14 years ago

    Darn I do my own daily update at this time to see in more detail my traffic. There is no way I can do this today with the figures showing. Will all the data be restored or will this be left as it is now?

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    frogdroppingposted 14 years ago

    Mr P Deeds - can you please stall my stats? I quite like the 36-27-36 I'm currently at. Thanks in advance
    
    
    Joking. Thanks for the update.

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       Army Infantry Momposted 14 years agoin reply to this

       I like what my stat's say too,..I really thought I was having a good day,...Oh well,..At least I know what it feels like to have a good day,...hehe

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    2. 71

       maven101posted 14 years agoin reply to this

       I like those kind of stats..

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    wrenfrost56posted 14 years ago

    Thanks for the heads up, I was thinking that there was a traffic jam on the super information highway. Also thanks for asking that question helen, I was wondering that too.

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19. 71

    Treasured Pastsposted 14 years ago

    Thank goodness. I thought I ticked everybody off!

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20. 75

    fastfretaposted 14 years ago

    Whew!  I thought it was me.  Thanks for the heads up! Will our stats be retroactive from when they stalled, or do we just start from here?

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    BaliMermaidposted 14 years ago

    Just my luck - with only 3,500 page views to go for 1,000,000 total views.

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22. 51

    shamelabboushposted 14 years ago

    That's great, thanks Paul.

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23. 61

    Jane@CMposted 14 years ago

    BUMP AGAIN...

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24. 66

    emievilposted 14 years ago

    *bump* my statistics are still down . any update, anybody?

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25. 39

    vancouverposted 14 years ago

    looks like the hubchallenges are being taken seriously by many

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26. 68

    Song-Birdposted 14 years ago

    Good to know...I didn't know what to think.

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27. 80

    Bard of Elyposted 14 years ago

    Thanks for the explanation here, Paul!
    
    Now I know what's gone wrong.

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    frogdroppingposted 14 years ago

    *bump*
    
    For those that are clooless as to why stats aren't working

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29. 74

    Eaglekiwiposted 14 years ago

    Maybe my adsense figures are wrong too and the zero is missing something in front

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30. 76

    soni2006posted 14 years ago

    That's why I was wondering that why latest hub published is not showing any visits.

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31. 69

    Jerilee Weiposted 14 years ago

    I may be a little insecure not being able to watch stats and interpet them -- however, it's all worth it in my opinion -- because I'm absolutely loving the new email digest feature.  Much saner and better way to keep up with favorite hubbers' latest published than individual emails.

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32. 81

    LondonGirlposted 14 years ago

    Sounds like a stressful Monday for the hubpages team! Hoep you get it sorted OK.

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33. 89

    mistyhorizon2003posted 14 years ago

    Thanks for the info Paul, but I too am curious as to if the missing data will be lost, or if the stats will simply begin counting from where they are right now.

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34. 0

    lynnechandlerposted 14 years ago

    In light of the problems should we wait to post new hubs since we might not see the correct stats or get any stats for them or should we go with it and post away.

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    1. STAFF

       pauldeedsposted 14 years agoin reply to this

       We are still collecting the raw page view data, we just haven't been able to start processing it again.  So go ahead and published hubs.

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35. 70

    AEvansposted 14 years ago

    No worries, I knew something was going on internally and you guys would correct ASAP thank you for always being ahead of the game.

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36. STAFF

    pauldeedsposted 14 years ago

    Quick update, we are anxiously awaiting delivery of a replacement RAID card (hard drive controller) for the problematic server.
    
    If that server can't be brought back online today, we'll shift processing to another server and resume regular stat updates.  However, if we take that approach there will be about an 11 day gap in the stats (from 9/8 to 9/19).  Most likely, we'll be able to fill that gap back in later this week.
    
    This stat processing problem has no affect on AdSense or the actual traffic that your hubs receive.

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    1. 70

       AEvansposted 14 years agoin reply to this

       That sounds scary but I know all of you have it under control as always, this means that our hub scores will fluctuate it was great being at a 100 for a little while. lololo ((Big Hugs)) you guys are doing a terrific job! I am looking forward to another 2 years.

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37. 0

    lynnechandlerposted 14 years ago

    You guys are awesome as always!!!!!

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38. 59

    tdarbyposted 14 years ago

    My RAID went down once--hurt a lot.  Good luck over there in HubLand.

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    fastfretaposted 14 years ago

    I might sound anxious, but are we going to see the page views for the days that we missed, or are they lost forever?  If they are lost forever, what happens to the new hub page views?  In other words if we submit new hubs, will we ever know how many page views that we got in the beginning days of the new hub?  You might have answered this before, but I didn't understand it.  Thanks, sorry for being so annoying.

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    1. STAFF

       pauldeedsposted 14 years agoin reply to this

       The views from Saturday onward are definitely safe - they just haven't been processed.  At this point there is still a slim chance that about 10 days worth of page view data was lost, but the most likely scenario is that we lost about 30 minutes worth (while the main server was down and before the backup was brought online).
       
       The new RAID card has been installed, and we should be on our way back to normal tomorrow.  It may take a little time to catch up (it takes 10-15 minutes to process each hour worth of data and we will be 3-4 days behind at that point).

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          thevoiceposted 14 years agoin reply to this

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          LiamBeanposted 14 years agoin reply to this

          Whodathunk we thought so much of those stats.
          
          By the way, RAID stands for "Redundant Array of (Independent) Inexpensive Disks." The idea is to have more than one disc with the same information on it. With three or more the likelihood of losing anything is remote to nearly impossible...as long as there's power of course.
          
          Just something else you can thank HubPages for. See, they take our work seriously enough to have backups of the backups.

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          emievilposted 14 years agoin reply to this

          Er, does this include number of fans? My profile states 204 fans but my posts here in the forums show 207 fans. So I go with my forum posts but well, what if the profile number is the right one ?

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    Louidam1posted 14 years ago

    Thanks for the information Paul!!

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    habeeposted 14 years ago

    Ditto on Fastfreta's questions!

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    Laura45posted 14 years ago

    Thank you for the hard work and the status deliveries!

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    shinujohn2008posted 14 years ago

    Thanks

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    lakeerieartistsposted 14 years ago

    Thanks for the update.  I was wondering why the numbers weren't changing.  It only took me a few days to realize that there was something going on.  Duh!

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    blaise25posted 14 years ago

    thanks for letting us know Paul ;p

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    Ghost32posted 14 years ago

    Thanks, Paul.  Now all I need to do is get FedEx to find my wife's new mattress as quickly as you guys fixed this glitch! 

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       Helen Caterposted 14 years agoin reply to this

       You are funny. I hope you find it soon.

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    dingdongposted 14 years ago

    That's good to know.

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    GeneralHowitzerposted 14 years ago

    Hey Paul my author score in one of my hubs that I published that coincided with this sort of a glitch is stucked at 50 to 52, will this increase when the problem is over hehehe...
    
    
    Weeeeeeeeeeeeeeeeeee I just made a post to one of HubPages staff... Good day Sir...

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    Hmrjmr1posted 14 years ago

    Thank You Sir!

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    Patty Inglish, MSposted 14 years ago

    THANK YOU for that information! I was in the process of updating my Hubs with additional information, better visual arrangements, and better images, and thought I had overloaded something and would be sanctioned. Shows how little I know about computer networks and systems. Thanks for the update.

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