You may have noticed that the stats button on your hub now says "stats disabled" and that your total hubs views are not moving up. We had a hardware failure on one the servers that we use to record and process the millions of views we get a day. We are working to restore the stats, but it may take a day or so to get things back to normal.
Please bear with us. Other than stat related services the site should be functioning normally. If you haven't already, this might be a good time to sign up for Google Analytics. Analytics will provide you with an even more comprehensive set of stats than we offer.
Gee - I'm glad I checked the forums 'cause I thought I was stuck at the same number all day and wondered if there were any readers out there. Thanks for the info.
Thanks for the info- it started last Friday- it must be a big issue!
Any idea when the stats pages eill be working? Hate to be bugging - but just wondering - thanks
Dear Mr. Deeds,
Are all aspects of the statistics back to normal? If not what is still not correct and when might we expect the system to be back to "normal".
If you feel that everything is back to normal, I would like to ask if anything was lost in the way of data. The reason I ask is because just before the statistics locked up / the hardware failed, or what ever caused the problem, my total hubvisits were approximately 3,750 visits short of 1,000,000 visits.
I have enjoyed hubpages for over 14 months and having watched others celebrate reaching, and receiving a milestone medal for such a feat, I was also anxiously anticipating reaching this milestone of my own.
Unfortunately reaching my 1,000,000 visitor milestone seems to have disappeared into a black hole. I have searched for more hours than is reasonable in the milestones listing and cannot find my milestone listed, even though my total visits are now well over 1,000,000 total visits.
I would appreciate knowing if my milestone was noted, as others have been. If it was may I ask, where I can find information on this milestone.
All aspects of the statistic are back to normal. Milestones are distributed periodically (not instantly). I see your 1,000,000 visit milestone here (4 times in fact, which was caused by a different issue):
I did notice...and thanks for letting us know what happened.
I miss seeing my traffic sources though hubpages.
Come back Soon!
Oh! Such big sad eyes... poor thranax
I know how you feel - if Analytics goes down I have a bad day too!
Nelle Hoxie was recommending chocolate cupcakes with peppermint sprinkles for sad feelings - someone else was touting a stiff drink - maybe try both?
Feel better soon
Google analytics says its not receiving any data for tracking...Hmmmm
Google Analytics is a bit too much for my poor brain to process. Tried it once and didn't understand anything.
Lol same here , everynow n then I look at my account and get this glazed look on my face lol
Same here. Mine never works. I dont understand how to make it work, so i stopped trying. Always reads zero everything while i still get traffic.
thanks for the info, and google analytics isn't running to great either.
As of right now stats are still disabled.
I'm totally unimpressed with Google Analytics as well. 'Course, I'm the next thing to a full blown Luddite--still prefer and use Works over Word--so consider the source.
Appreciate the update, Paul. Had just now noticed the Disablementarianism (maybe a new faith for the Religion forums, that could be?). Figure it'll keep me from spending all that late-night time figuring out which Hub just jumped into view on Google. Maybe make it to bed by 1:00 a.m. for a change...
Will it be updatin' me swag once it be fixed, matey? Arrrr!
Quick update, we've re-enabled the stats buttons, but the data that is displayed stops on September 8th. The day, week, month, and total views for your articles will remain stalled for now. We hope to get the rest of the data back online and regular hourly processing back to normal soon. We'll post another update when we have some news.
Darn I do my own daily update at this time to see in more detail my traffic. There is no way I can do this today with the figures showing. Will all the data be restored or will this be left as it is now?
Mr P Deeds - can you please stall my stats? I quite like the 36-27-36 I'm currently at. Thanks in advance
Joking. Thanks for the update.
Thanks for the heads up, I was thinking that there was a traffic jam on the super information highway. Also thanks for asking that question helen, I was wondering that too.
Whew! I thought it was me. Thanks for the heads up! Will our stats be retroactive from when they stalled, or do we just start from here?
Just my luck - with only 3,500 page views to go for 1,000,000 total views.
looks like the hubchallenges are being taken seriously by many
Thanks for the explanation here, Paul!
Now I know what's gone wrong.
For those that are clooless as to why stats aren't working
Maybe my adsense figures are wrong too and the zero is missing something in front
That's why I was wondering that why latest hub published is not showing any visits.
I may be a little insecure not being able to watch stats and interpet them -- however, it's all worth it in my opinion -- because I'm absolutely loving the new email digest feature. Much saner and better way to keep up with favorite hubbers' latest published than individual emails.
Sounds like a stressful Monday for the hubpages team! Hoep you get it sorted OK.
Thanks for the info Paul, but I too am curious as to if the missing data will be lost, or if the stats will simply begin counting from where they are right now.
In light of the problems should we wait to post new hubs since we might not see the correct stats or get any stats for them or should we go with it and post away.
No worries, I knew something was going on internally and you guys would correct ASAP thank you for always being ahead of the game.
Quick update, we are anxiously awaiting delivery of a replacement RAID card (hard drive controller) for the problematic server.
If that server can't be brought back online today, we'll shift processing to another server and resume regular stat updates. However, if we take that approach there will be about an 11 day gap in the stats (from 9/8 to 9/19). Most likely, we'll be able to fill that gap back in later this week.
This stat processing problem has no affect on AdSense or the actual traffic that your hubs receive.
That sounds scary but I know all of you have it under control as always, this means that our hub scores will fluctuate it was great being at a 100 for a little while. lololo ((Big Hugs)) you guys are doing a terrific job! I am looking forward to another 2 years.
My RAID went down once--hurt a lot. Good luck over there in HubLand.
I might sound anxious, but are we going to see the page views for the days that we missed, or are they lost forever? If they are lost forever, what happens to the new hub page views? In other words if we submit new hubs, will we ever know how many page views that we got in the beginning days of the new hub? You might have answered this before, but I didn't understand it. Thanks, sorry for being so annoying.
The views from Saturday onward are definitely safe - they just haven't been processed. At this point there is still a slim chance that about 10 days worth of page view data was lost, but the most likely scenario is that we lost about 30 minutes worth (while the main server was down and before the backup was brought online).
The new RAID card has been installed, and we should be on our way back to normal tomorrow. It may take a little time to catch up (it takes 10-15 minutes to process each hour worth of data and we will be 3-4 days behind at that point).
Whodathunk we thought so much of those stats.
By the way, RAID stands for "Redundant Array of (Independent) Inexpensive Disks." The idea is to have more than one disc with the same information on it. With three or more the likelihood of losing anything is remote to nearly impossible...as long as there's power of course.
Just something else you can thank HubPages for. See, they take our work seriously enough to have backups of the backups.
Er, does this include number of fans? My profile states 204 fans but my posts here in the forums show 207 fans. So I go with my forum posts but well, what if the profile number is the right one ?
Thanks for the update. I was wondering why the numbers weren't changing. It only took me a few days to realize that there was something going on. Duh!
Thanks, Paul. Now all I need to do is get FedEx to find my wife's new mattress as quickly as you guys fixed this glitch!
Hey Paul my author score in one of my hubs that I published that coincided with this sort of a glitch is stucked at 50 to 52, will this increase when the problem is over hehehe...
Weeeeeeeeeeeeeeeeeee I just made a post to one of HubPages staff... Good day Sir...
THANK YOU for that information! I was in the process of updating my Hubs with additional information, better visual arrangements, and better images, and thought I had overloaded something and would be sanctioned. Shows how little I know about computer networks and systems. Thanks for the update.
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