no volume

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   schoolgirlforrealposted 13 years ago

   sorry I know I asked this like twice before but could not find the answer to my problem in the other post.
   
   My computer will play cds and I can hear them as well as windows media player,
   but I cannot hear youtube videos or videos posted on your hubs or on facebook. I've tried everything I can think of....
   
   Any info would be appreciated. thanks
   
   sgfr

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      Writer Davidposted 13 years agoin reply to this

      afficionada gave good tips on your problem.  However, if you still having problems, this is a list of fixes to try.  http://www.pcworld.com/article/151548/h … utube.html

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2. 77

   Aficionadaposted 13 years ago

   If this happened to me, I would check the following, in this order:
   
   volume knob on external speakers;
   connecting wires on external speakers;
   
   computer volume control ("speaker" icon in task bar on bottom right, with Windows)
   
   volume/mute icon on YouTube screen - bottom left, next to play/pause icon
   
   volume controls in computer control panel.
   
   I think that it's likely that you have accidentally clicked the "mute" icon when you were pressing play or pause on the YouTube or other video screen.  Just click it again, to see if that will un-mute it. If that doesn't help, check back and see what other options may have been mentioned.

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3. 77

   Aficionadaposted 13 years ago

   SGFR, I am really glad you posted this problem.  When I went to YouTube earlier to double-check my info, I ran across a fabulous music video that has me hooked.  Great serendipitous discovery, thanks to you!

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   1. 76

      schoolgirlforrealposted 13 years agoin reply to this

      Thankyou I tried all that but to no avail, I appreciate your help very much thou.

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         Aficionadaposted 13 years agoin reply to this

         Well, I'm so sorry it didn't work!  Have you tried Writer David's link yet?
         
         I have another source I'm going to check out.  I'll let you know if I learn anything else.

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         1. 76

            schoolgirlforrealposted 13 years agoin reply to this

            Yes, I did, and I was able to hear ordinary sounds, like beep when you get a facebook message, but no video

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            1. 77

               Aficionadaposted 13 years agoin reply to this

               So, you did actually download the fixes, and they didn't really do the fix?

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4. 77

   Aficionadaposted 13 years ago

   Hey, I came back intending to mention one other thing to check.  But in the meantime, I looked at the PC World article (Writer David's link) - just skimmed it, really.  It does describe some ways to fix the problem, using a download specifically for that purpose (link is provided in the article). 
   
   It's interesting to see that this is a more widespread problem than just affecting you, SGFR.  The things I had planned to suggest would probably not help, because I'm guessing the problem you are having is the one that is addressed in the PC World article.

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5. 76

   IzzyMposted 13 years ago

   Sorry for stating the obvious, but you can discount a problem with your sound card when you can hear CD's.
   
   So the problem lies with either the settings or the software used to hear those devices.

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   1. 76

      schoolgirlforrealposted 13 years agoin reply to this

      Thankyou...I'm not sure what I'm supposed to do...how to finagle the settings of the software...ugg I hope I'm not wasting anyone's time!! this has happened before as you know, and this time it seems I had a virus infection and it occurred after....for awhile I could use my speakers and I'd hear (oddly) these ads coming on the speakers every once and a while...annoying it was,,and then boom....no sound
      I installed Norton after the virus and it helped but there's still a crazy thing that comes up when I go on the computer that I have to hide to use it, it says service application error and if I press any button it shuts down the computer or if I press ok I can't get online so I leve it alone. also my virtual memorey is too low.

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         IzzyMposted 13 years agoin reply to this

         Are you using Windows XP by any chance?

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         1. 76

            schoolgirlforrealposted 13 years agoin reply to this

            yes

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               IzzyMposted 13 years agoin reply to this

               http://www.delete-computer-history.com/ … emory.html

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6. 77

   Aficionadaposted 13 years ago

   The PC World article (Writer David's link) begins like this:
   
   "I'm going to assume that your PC delivers sound just fine outside of Youtube. No sound at all is a whole other question."
   
   "Any number of things can block Youtube audio, but one of these three fixes will probably do the trick. The first two apply to situations where you never hear audio with Youtube videos. Use the third if the problem only occurs with videos embedded into web pages on sites other than youtube.com."
   
   That was what gave me the idea that there is some problem specific to YouTube audio that has been a problem for a lot of other people as well.

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7. 77

   Aficionadaposted 13 years ago

   If your virtual memory is too low, you may need to clean up your hard drive to create more memory or you may need an upgrade.
   ****
   
   For what it's worth, here is what I was going to suggest, but didn't.  (This works for PC's - I hope that's what you have.)
   
   Go to Start > Control Panel > Sounds & Audio Devices.
   
   Check the settings on the Volume Tab. 
   
   Then go to the Hardware Tab (far right tab on the Sounds & Audio Devices box).  It will show you a list of the sounds devices on your computer and what they are used for.  As each one is highlighted, there will be a message further down on the box that will tell whether that device is working properly.  There is a way to troubleshoot the devices, if they are not working properly, but that involves sending a report to Microsoft, which I hate doing.
   
   Have you gotten Norton to delete the viruses?

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8. 81

   Urbane Chaosposted 13 years ago

   If you've checked all of the obvious things (sound volume, speakers plugged in, etc) then more than likely it's a codec problem.
   
   I've had problems in the past with the windows default codec getting corrupted.  Some things would work right, while others wouldn't play at all.  I'd search through Google and find a highly recommended, all purpose codec. Download and install it and you should be good to go.
   
   Even if that's not the problem, you'll still have a better, more versatile codec than what you started with.  But, to me, this sounds exactly like the problem you mentioned.
   
   Good luck!

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9. 76

   schoolgirlforrealposted 13 years ago

   I think my computer is so far gone I need a new one..

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10. 39

    markhubpagesposted 13 years ago

    shoolgirlforreal perhaps you have outdated version of flashplayer in your computer or there are compatibility issues with your operating system and the flashplayer or web media player. Try to do simple troubleshooting, try downloading the latest flashplayer which could be downloaded from adobe.com. I hope this helps.

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