No, I went in to edit one of my music hubs today and noticed all the graphics I had made for people to print had disappeared. There seems little point in trying to edit or write new stuff if the old is not readily visible. My guess (and hope) is that it is a database issue that will sort out following maintenance.
Yep, it appears that Hubpage's update broke something. I hate to say it but it is kind of like being on the old site lol. The system broken and traffic dropping. Cross fingers things get repaired quickly. I am not sure what to do. Correct them or wait?
Unless you have a great deal of time to spend at one sitting, I think I would recommend waiting. This morning, I spent just under 6 hours doing an edit job that should have taken 30 minutes or so.
Not only was there the problem with images, but also with text capsules that sometimes wouldn't save, other times couldn't be edited, and new ones that wouldn't add without multiple page attempts and refreshes.
Also, the capsule order wasn't 'sticking.' A refresh might fix the inability to add or edit text (or not) but would also disarrange module order, and either remove previously added capsules or add back in ones that I had deleted.
Yes, I tried clearing cache (twice) and also closing/reopening browser, plus rebooting. Nothing seemed to clear it up entirely, though occasionally it would be better for one or two capsule modifications.
On multiple occasions (more than a dozen) I got the 'something went wrong' message.
Thank Heavens. I was not doing anything wrong myself, then.
I have been trying to upload an article for the last six hours. All sorts of things kept going wrong. I imagined that the photos were at fault, so kept trying fresh ones. I tried to work on another computer, and the same happened.
I was too anxious to have it up and gone, so did not think to get to the forum and maybe ask here.
Silly, silly me.
I did go checking things out at the Learning Centre, and isn't it strange that this problem with uploading photos seems to be a recurring one and coming from a long way back.
I had to redo all mine, but they settled in with no problem. However, when I tried to check it out via Pinterest, it showed up fine but with the EDIT-STATS-DELETE heading on top. Reminds me of someone who goes out with an apron on!!Ha!Ha!!
I did clear my cache, cookies, and browser history, close and reopen browser. Images on several of my articles are still showing only the broken image icon. Today's HOTD is also still showing broken images. Random articles on other people's profiles are still showing broken images.
I've just sat and cleared cache etc. I've gone back into my Hub and deleted all the old photo links and reinstalled all again. All was looking good but I have just checked and there is still a problem. Some photos appear, some don't. Really not enjoying this extra hassle on a Sunday evening :-(
My complaint has nothing to do with images. It is about the total disappearance of articles. When I go to open a Hubpage all I see is a big blank white space - ABSOLUTELY NOTHING THERE. This is happening very frequently and this morning as I searched to interlink articles it was hitting every 2nd to 3rd article that I tried to open.
I'm having the same issue. I don't think clearing our cache and restarting our computers is the best advice since readers won't know (or really want) to do that too. I think that HP is just experiencing some big hiccups and we need to be patient
Yes, the sun is shining, probably the last hot day of the year in London, so I think I'll just get out there and enjoy it - who wants to work on Sunday, anyway - I pity the poor experts who are probably beavering away in the background trying to find out what went wrong when they updated Hubpages.
Almost all my photos are missing as well. Trying to fix pages is at a stand still. How are we supposed to get done before Squidoo takes down the site with so many problems? Has anyone made a plea to Squidoo to grant us the same grace period as HP has?
I am sure the photos (or at least some of them) are now on the HP database, but something is breaking the links or causing delays and difficulties loading them. If it is still happening tomorrow I shall get worried. Meanwhile as I am convinced, from other info relating to ad impressions I have on Goodreads, that low traffic is due simply to just that - not many folks about on line - I am just grateful this isn't happening at a peak time because obviously visitors are going to be disappointed.
I am trying to create a hub also. Yesterday I got 7 photos uploaded before all went south. So I gave up and came back today to get 1 photo uploaded. I have been trying for an hour with no luck. I am at a stand still. It's nice to know it's not my PC as I have made all kinds of alterations to my setup. guess I can set it all back the way it was. Wondering now if I made a mistake choosing HP?
ok. I took a break and thought of something to try and it might have worked... or the techs have fixed the problem and I did all this for not.
I was using images from my "shared pictures" folder in my computer. when I was uploading I browsed to that folder to choose a pic. Now I just browse to my "Libraries / Pictures" folder and they upload fine. Hope this helps.
Just so everyone knows, on all the missing photos if you edit the capsule you can still see the photo even though it doesn't show on the hub page itself. This gives me some hope that I won't need to reload all my images. What a pain.
Anyone know when this is likely to be fixed? I reported it this morning and told updates will be made on this thread but I can't see anywhere where it says how long this will go on for. Wasted a huge amount of time today before I found out it's a general fault
I'm having a major problem with hubpages today. The problem has not been fixed. Photos not showing, changes are not being saved, and everything is v e r y s l o w. I just spent a few hours re-doing a former squidoo lens and none of the changes I made were saved! Auugh! From now on I"m checking the forums before trying to edit anything.
ps. all caches were cleared before I started as I do that Sunday mornings as regular maintenance.
It seems a lot of my hubs are OK but some are not. If and its a big IF, it comes to it. How can I access my photos to reload them. You see there are many photos that I uploaded over the years and I did not think to keep a copy. I have never needed to and never imagined the current situation. Where are the photos stored on Hub
The images that were missing yesterday on my hubs are still missing too. I'd rather not have to take the time to re-upload them since I'm still working on bringing my ex-Squidoo lenses up to snuff. I don't need the extra work.
I restarted my computer and cleared the cache for the two browsers I use and now there is only a white page when I try to open Hubpages. I am writing this on my iPad because I can't access Hubpages on my computer.
I can upload images now, but the number of views that my articles are receiving are running backwards. I don't mean that traffic is slowing down, I mean that rather than adding to the total number of views, it's actually subtracting them. This has been happening for the last 2-3 days.
after midnight here in NY now and HP seems to working be better but erratically nonetheless. It's been a long day/days/weeks spent updating hubs and well over a hundred still to do...but HP $ results are better than Squidoo's so far, which makes me very happy.
I am in the same boat as most of you a lot of my pictures don't show and I was trying to fix it on my own because I couldn't find how to report the problem until now I hope that they fix all of this so I can also continue on fixing and editing my pages from squidoo.
It looks like things are getting sorted. I managed to get all bar one photo back on last night and lost the will to live so gave up! I tried clicking on edit and yes, it was there so I saved but it still wasn't appearing on my hub. However, I deleted the photo, clicked on 'choose photos' and it was still there along with all my others, uploaded it to my capsule again and saved - this time it worked. :-)
All the images on my hubs are broken too. The photos page in my account shows all my photos, but when I click My Photos in the image capsule, even the thumbnails of all of them are broken. Even the thumbnail of my profile photo is dead. I stopped bothering.
I am not sure why it is taking so long, seems to be that something went horribly wrong when moving over the sX.hubimg.com servers (X for 1, 2 etc). I hope they are still working on it, because I don't even have some of the original photos on my harddisk anymore.
At least HubPages.com seems to be reachable again, it was incredibly slow and/or not working yesterday. I guess that is a good sign?
Hi Pateluday, I don't pay too much attention to the hub score so I can't answer that but I do want my readers to be engrossed in my hubs and I know the photos are a very important part of keeping them reading the articles so I spent the time deleting then re-adding the photos which worked for me.
It would be useful if we were given a time scale on when this fault likely to be fixed but doing what I did seems to have resolved my issues (which is the same as yours and everyone else in this thread it seems) so I guess you can ride it out and let them continue working on it or spend a bit of time trying yourself.
Fingers crossed for everyone that it's resolved soon :-)
jenza20 Thanks! But hub score is an indicator of how close you are to what the publishing platform asks for. It improves your writing ability. Anyway photos are difficult to acquire hope everything is set right soon.
What is really unsettling, is that one of the featured hubs that is on the main HubPages site, when we are not logged in, is not showing the "intro" photo. The one entitled "How to Organize Files" simply shows with a black box.
Hopefully, today, all will be remedied. It's been a lot of work - and fun - adapting to HubPages when one was used to Squidoo, and this is one more thing to handle.
At least most of us are in the same situation. That is some small comfort!
The site has been slow and missing images all weekend, but it seems better for me this morning. I see from the comments that it isn't fixed for everyone.
When there are sitewide problems, I recommend not trying to fix it yourself. In this case, don't touch your images, trying to fix them for yourself. Write your hubs offsite (on Word) and wait to transfer them when the site is back up and running. You'll save yourself a lot of frustration, and system resources.
I wrote a post to say that the image problems seem to have been fixed and the site is running faster, but I got a message that the post had been moved somewhere else. Then when I hit the back button so I could copy what I wrote and pasted it again so I could see where the post had been moved, it told me I had already posted in this forum. When I go to forum messages under "your", it says I posted here, but my post isn't here.
So apparently all the site issues have not been fixed.
Anyway, my point is that you shouldn't try to fix things while the site is having issues. I wouldn't even try to write a hub. Save yourself some serious frustration, and save the system resources.
Thank you, Millionaire Tips -- it makes sense to not do anything now to try to fix things or to start another hub until issues are ironed out. I am eager to write, but not eager to beat myself over the head if things aren't working :-)
I would say that if things don't look right to you, then they are not resolved. If I had images in place and they are no longer there, I would look to HubPages to fix that, and not do my own fix, unless they tell me they have done all that they can do.
Well mine are resolved. I fixed myself. As advised by hubpages staff. Sadly not the case for everyone so again, if hubpages staff would send a 'fresh' update for those who were unsuccessful in resolving these issues, that would help. To the best of my knowledge, Hubpages have not requested anyone to not resolve the issues but did make a suggestion how to fix it and to be fair, those of us that have resolved are only trying to help those who haven't. I really think hp staff should be updating this rather than us getting into a debate over whether or not we should fix ourselves
HP- Are you fixing the photos or are you leaving it to us to comb through our articles (some of us have hundreds!) to hunt for broken images and re-upload them ourselves?
I can see from checking random articles that original uploads are fine, but the 520-pixel wide and 260-pixel wide jpg renderings that display on many articles are not showing up. For example, on yesterday's HOTD the original of the lead photo is good.
Just adding something else that has happened today. This morning, several of my photos were back, but with "alt-text" showing below the photos. I went into "edit" mode, and corrected them. Now, they seem to be all right, but I have not checked all of my hubs.
On my account page, when I am in the "Photos" section, I noticed that most of my photos that were missing have reappeared, however some of them that were there, have now vanished.
This weekend our engineering team worked on migrating our data centers to a new location. This is causing high load times sitewide and may affect the functionality of other parts of the site (e.g., Hub Stats). The missing images issue is mostly fixed, but if you come across new examples today (calculus-geometry, we are looking into the ones you provided) please post them. We are working to get things back to normal as soon as possible.
Karen, I just checked those hubs and your images are showing up now. See Marina's post above explaining why this was happening. I saw a number of other hubs that didn't show images, on and off, in the last day or so.
Some of the images on those two hubs are showing, but some are not. I should've made myself clear :-)
Update -- I reloaded Firefox, and the previously missing images ARE there, BUT on Chrome it still shows the broken image icon for those few photos. And now I'm off to restart my computer and see if they show up on Chrome.
To be honest I find it a bit disturbing to hear you see that the images problem is "mostly fixed". Because I can clearly see that it is not, I feel perhaps you haven't found the true cause yet have stopped looking for one?
Are you sure you want each and every individual member to come forward, is that your solution?
If it has to be, ALL the images in my hubs are messed up:
Hi Marina, you are right. It wasn't yesterday, but during the day today it seems to have been fixed. Many thanks!
Tip for others in this situation: check multiple browsers. Chrome in particular is extremely aggressive with its caching, it is not enough to reload the page. Once only one of your browsers is 'misbehaving', the problem is basically solved on HP's end and you are down to merely a caching issue on your end.
I'm worried about how this slow load time is affecting our traffic, bounce rate, and the time spent by visitors on the page. The longer this goes on, the more chance it has of affecting our google rankings. It's been 4 days, which seems a tad excessive for any technical problem.
Please don't interpret the lack of frequent updates to mean that we don't care about or aren't working on the issue. We care as much as you do about keeping the site running smoothly. HubPages engineers worked the entirety of this past weekend and well past midnight the last few nights. They are working as fast as they can to get everything back to normal. The HubPages team is small relative to other web companies; successfully migrating data centers takes time and a lot of hard work. We acknowledge that the slow load times are frustrating and worrisome to folks -- fixing them is our number one priority right now.
Thank you, everyone, for your patience and understanding as our engineers continue to work on this.
Thanks for the information. I didn't realize things were still running smoothly for outside traffic. That's a relief. Personally, I'm happy to wait for as long as you need to fix the site, and I appreciate the hard work of the engineers.
I went through each of my 18 hubs (I feel for Hubbers with over 25). I found three hubs with images that weren't displaying. When I went in to edit and reupload the pictures, I found that the original thumbnail and image source info was still there. This helped me to figure out which was the missing image. I reuploaded it, c/p'd the text and then deleted the original thumbnail.
Here's is the rub. There are still broken image icons in the recent images box on my profile page. I can't for the life of me figure out which images those are since all of my hubs seem to now have active images.
Edward said that since the image is loading fine on Firefox, the image is likely cached in Chrome. Can you try emptying your cache in Chrome once more? Ed also suggests refreshing the page with shift+F5 in Chrome. Let me know how it goes!
EDIT: it was also suggested that you try viewing the Hub in incognito mode.
Thank you for fixing this, I now see the missing images on four of mine where the pictures were gone, as well as on the other people's articles that I had bookmarked to make sure it wasn't just my account.
Hi Arachnea! I just took a look at all of your Hubs and see all of your images there. This would suggest that there is an issue with the browser you're using. Can you post an example of a Hub that still seems to be missing images even after you've loaded it in a new browser and/or cleared your cache? Thanks!
Please contact team at hubpages dot com and explain the issues in detail as well as including URLs or title of Hubs on which you are witnessing the issue and we can assist you further.
And with all browser issues try these steps first.
Clear browser cookies and cache. Upgrade your browser to the latest version. Upgrade any operating system software. Remove an an blocking software. Disable or remove any browser plugins. Restart your computer. Try a different browser like Opera, Fiirefox, Chrome, etc.
I had a few bleeps yesterday of links terminating in a white page. I had determined to get the link at one point and spaced it. However, after getting back in yesterday evening CST, I've noticed a reduction in white page results and in one or two cases it was a matter of waiting longer than usual for the page to load. I will keep an eye out and post the next time it occurs. The issues aren't occurring with any other website however.
Posting in forums still acting up. Hitting submit appears not to work but then you find your post was posted. A window pops up after a very slow wait saying "This website not working, reload." I also thought I saw someone's post disappear.
Edit: When a poster thinks the post didn't go through, they hit submit again or click reload and a second post is posted. This is why some forums have duplicate and triple, and even multiple posts. You don't realize it until you go back to the forum. Spooky and annoying. What I have done is delete my duplicate post.
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